I had my 2007 Honda Accord serviced at Interstate Ford and was very pleased with their work, timeliness and professionalism. Service Advisor Tim Beal explained the status of my vehicle in detail and even offered cost savings solutions for non-urgent repairs. The Service Department at Interstate Ford is so good, that I purchased a new 2019 Ford Edge there and have a 2022 Ford Bronco Sport on order, to replace the Honda. HIGHLY RECOMMENDED!!!

I had my first experience with the service department at Interstate Ford yesterday. My service advisor Kayla Stiver was professional, helpful and made my experience wonderful. I will continue to use Interstate Ford for my future service needs.

I have used this dealership since I bought my 2017 truck, getting me in to have serviced in a timely manner and at reasonable cost every time. The folks are all professional and valued my time as well as theirs. I will continue to use this Dealership as needed and will recommend to anyone I know to do so also. Thank you

I took my truck to Interstate Ford for an oil change. They rotated the tires and even topped off the fluids. They explained what they did and what shape my truck was in. That is service that inspires trust and confidence both. I appreciate Interstate Ford.

Quick and painless. Found my appointment time I made online. Super easy to get in and out of there with regards to service. Nice customer waiting area. Will be returning this week for some additional service work that requires additional time. Upfront, no BS. Might even purchase my next vehicle from here, who knows? Recommend to all FORD customers.

I had Interstate Ford replace my starter on my 2015 F150. Had it towed in for service was told it would be five days before they could service my vehicle. After 2 days Nick the service attendant called and told me that they could run a diagnostic test to determine my problem. It was indeed my starter and also checked my battery as well. Replacing both parts. I appreciate Nick communication and the service team at Interstate Ford. Keep up the great job, Joe

Brooke and Kendra were great with scheduling and very helpful getting us on the books earlier than expected. When we checked in and dropped the car off, Tim took the time to explain everything on the desk to my very inquisitive 8 year old. Great communication, patience and service. Thank you Interstate!

Tim Beal helped me out to get service on time. Great service

Nick at Interstate Fords Service Department did a great job. He communicated with me throughout the entire repair process and even hooked me up with a sweet loaner to drive. 5 star experience, as usual. Thanks Nick! A++.

Called ahead and scheduled an appointment. Fast and easy check in with Shaun Poulos. Had car serviced and finished same day. Shaun called when ready to pick up. Great job

Patrick, did a fine job handling my Transmission emergency. Though they were busy with appointment customers I think they did their best to get my vehicle warranty repairs complete. In addition, Brooke and Kendra were both of great help with my car rental.

Great service! Service was on time and Kayla came up to the waiting area and advised i needed to have the air filter changed. She then came back up when the service was completed. I was in some pain because of a back problem and I appreciated Kayla taking the time to come and get me so i did not have to go downstairs to check on status.

They were truly professional and patient when it came to servicing my car. Made sure I knew what was going on with it. Went the whole nine yards. I will be back for sure. Great service!

Works Package, lube, oil, filter, tire rotation and inspection. Kayla was pleasant, professional and knowledgeable. She provide timely follow up on a question I had about a tire issue.

Brought vehicle in with a delayed reverse gear engagement. Patrick kept me informed about the progress and offered additional help if needed. After the repair, the vehicle ran and shifted smmothly, especially reverse gear. Thank you.

While the repairs took a little longer than anticipated (not a huge issue as we have a back up vehicle and part of the hold up was us), the service outweighed the inconvenience. Nick provided daily (sometimes multiple times a day) updates and was quick to respond. Ultimately I was pleased with the service and would bring my car(s) back in the future!

Shaun Poulos always greets me by name and I always leave feeling like I’m a VIP customer! He goes above & beyond to make sure I know all of my options and have the best experience! The Service Dept. provides great communication, great customer service, and great repairs on my vehicle! I truly appreciate Shaun and the techs who service my SUV!

Everything went very smooth during my visit. They called me to let me know when it was done, early by the way. There people were friendly & helpful at the counter.

Sean was our service advisor and was very helpful and professional

In the past visit before this one I had a few issues regarding service to my vehicle. I decided to give interstate ford another try and was glad I did. The service advisor Kayla stiver was very sweet and friendly. My service was done promptly. Thankful that I gave interstate Ford another try. Much improved from previous visits. 👍

Tim Beal and his QuickLane team did another superb job, which is his standard. Service was professional, friendly, and efficient.

Kayla was great. She provided me with specifics about my Escape and what follow up was needed. Kayla was responsive during and visit for me set up my next appointment. The service team was awesome and had out of there in less than an hour. Thank you.

On my first visit to Interstate Ford, I could have not had a better experience. From the greeter, to the efficient check-in with Kayla, to the speed of delivery of the finished service, to the check-out wiht Kayla, couldn’t say enough. I will be back!

We always get excellent service from Interstate Ford. We always request George Dabbs for any service we need. He is very courteous, very knowledgeable and performs any work with expert detail. He always checks out what the problem is and always repairs any needed service with great knowledge and expertise. He is a valuable asset to your service department.

Paul Nichols Service advisor, was very professional. I actually purchased a package for service for my new Ford Ranger. Service was done very professionally, certainly will return when ready again. will be requesting for Paul to wait on me again..

Shaun P. is an awesome service representative. He explains things in detail and goes above and beyond to help with any problems, including showing me how to set up my Iphone link to the car. He stated if there are any problems anytime, or cant figure out how to use some of the features, to call or text him. He responds to texts almost immediately! He has been most helpful and it has been easy to make appointments.

I cant remember the womans name that helped me but she was very good. She was very friendly and helpful

I came in for a 30,000 mile maintenance check up, tire rotation, and oil change. The team was efficient, on time and did not try to upsell anything to me. I love going to the dealership for maintenance and oil changes because they are experts on my brand of vehicle. Great job Interstate Ford

I had great service from Patrick. The car was done fast and inspected great. Will be back.

Had to get an audio control module replace in my Ford hybrid because the battery kept dying.The part originally shipped to them didnt work so they reordered one and had it expedited for delivery.So far so good on the car right now.The service department was very good on communicating as well.

Went in for the Works Vehicle Checkup and was promptly taken care of. Very nice waiting area with big screen TV. When I was called that my vehicle was ready, I didnt realize that it was pouring down rain. My service advisor Kayla Stiver had someone bring my car back into the garage so I wouldnt get wet. She was very friendly and professional. I really appreciated her thoughtfulness in doing that.

The passenger side mirror had to be replaced on our 2019 F150 that was just purchased from Kings Toyota on Saturday. The truck mirror was damaged by Kings Toyota during wash before we owned. They initially said we had to bring it back to them to get repaired. We live in Miamisburg and asked if Interstate could repair. After working with Service Manager at Kings Toyota, he worked with Maggie, Service Manager, Interstate Ford and she got us in the very next day and provided Top Notch Customer Service! We are very pleased! We have purchased numerous vehicles from Interstate and will continue. The experience with Kings was not a pleasant experience.Maggie was Great!

Great communication from Shawn. Let me know what they were doing at all times. Really appreciated.

Tim Beal was the service advisor who was professional and knowledgeable about what I needed for my service.

I was very happy with the service provided. I was serviced on time, quickly, and with a smile.

Took my truck to another ford dealer that couldnt fix my problem I got in touch with Shaun poulos and man what service he kept me in the loop on the whole process very professional and fixed my problem quickly any one with a ford that needs service see Shaun at interstate FORD

I came in for an appointment for an oil change and tire rotation on my 2019 Ford Ranger. My service advisor, Tim Beal, made sure my service was done in a timely manner while I waited.

Nicholas Nock took great care of my issue! Fast and professional!...Thanks again!

Timothy Beal was awesome as always! Courteous, professional, and helpful!

GREAT STAFF OVERALL AND SUPER SERVICE DEPT.

My Service Advisor Shaun Paulos does a great job! My service was done earlier than expected which I really appreciate.

Nicolas Anthony was my service advisor he did a wonderful job and even helped me out with other things and sent me the right direction that I needed to go very pleased!!

Hello, this is Dallas Leavell and I would like to say that I got supreme satisfying service on my vehicle recently and I always have actually... I hope you will continue to be of great service and I give thanks to the Interstate family...

First time using Interstate Ford for service. I’ve been looking for a good reliable service center. I live a couple of miles from Germain Ford in Beavercreek but there is no way I would take my vehicle there for service. Interstate Ford was very easy to work with. I made my appointment online and received a phone call a couple minutes later. They confirmed what I needed and adjusted the appointment because my F-350 is diesel and they needed to ensure a diesel tech was available. Shaun Paulos was the service advisor and was very helpful. I requested new batteries (truck takes two) and diagnostics for a check engine light. They diagnosed the issue and got back with me a couple hours later. Once I approved the repair, they ordered the required parts and finished the job.

Thank you to Tim Doherty and Timothy Beal for the excellence and professional help.

Every one that waited on me was very nice and friendly. They make sure my car was taken care of Thank you all.

Knowledgeable and polite. They were able to locate the part I was looking for and it was less expensive than I thought.

I worked with Shaun and he definitely went above and beyond in his customer service: (1) He texted me updates letting me know what was happening; (2) He was upfront and honest about price; and (3) He let me know that certain things were not required to be fixed but that they could still repair it! I’ll be back for my Ford needs.

Been using Interstate Ford for service. Nicholas was my service adviser.I had a Master cylinder brake recall that was taken care of in a timely matter. Always been treated well and kept informed of any issues or delays. Will always bring my truck to them for service.

Timothy Beal is the ultimate professional from check-in to checkout.

Came in on a Saturday. I had no transportation to be picked up. Kayla had me in and out for oil change/tire rotation in record time!

Paul Nichols is an excellent manager and will go far beyond expectations to see that you are satisfied.

They always do a good job. Nick Nock is very helpful. The transmission cooler was replaced-it was a recall. They did THE WORKS on the car.

Everyone they’re treated me nice professional Right down to business it’s the second time I’ve been there for service and it’s always been Great thank you so much

Nick was great - professional and courteous. He kept me informed every step of the way!

Fished the timing chain on my F-150. Shaun was continuously updating me on the repair and even finished early.

My representative Shaun was great. Timely updates on diagnostics and repair status.

I have used Interstate Ford service for several years and am always pleased with the quality of their work and the helpfulness of the staff.

Interstate Ford and my device rep Shaun Polous always provide excellent complete service. I recommend Interstate Ford and Shaun Polous for your Ford service needs.

Maggie and Jason are great! Very quick and professional.

Thank You Paul Nichols for getting the car in and out with a quick oil change.

Good quality, on time, nice people. Thanks Tim!

Good work and fast.

Mechanics always do a great job, thorough inspections and a very friendly staff. I would recommend taking your car here for both maintenance and repairs. I am definitely buying my next vehicle here.

Always courteous and professional service

I had an appointment at 3pm to get an oil change in my 2016 Escape on January 14th, I arrived a little before 3 and it took almost an hour and 30 minutes just to get an oil change.Also there was 4 women in waiting area and the TV was on ESPN, good thing I brought something to read.

A great place to get your oil changed.

If you go here make sure if they dont offer you the road hazard protection you ask for it.heads up most places give it for free.this place wont even bring it up.i assumed stupidly on my end they d be like everyone else and let ya know it wasnt free or at least offer it to you if it wasnt.for an extra 26.00 apparently per tire you can have it from them.who would say no to not having to worry about a nail or bolt or PC glass ruining your brand new tire and having to replace it for 200.00 plus.i sure wouldnt have said no to that but I found today after picking up a nail in my tire I didnt have the road hazard on my tires.my fault I guess I shouldnt have expected them to let me know I needed to purchase it.i shouldnt have expected for free like some places have done.i spent 1807.00 dollars and now Im about to spend another 200.00 plus dollars for another new tire to replace the one thats 4 months old and has had about 1500 miles put on it.again my fault for not finding out.so dont you be the same way and think all tire places are the same cause apparently they arent.i will say this for not letting me know it was an option and not offering it to me like I feel they should have it will be the last 1800.00 I spend with them.i should have went back to Jeff pohlman in middletown like I did the last few times.so Im just sayin when you go get tires do not forget to ask about the road hazard warranty from whoevers you go to.26 bucks when you buy em beats 20 some bucks any time you have a flat.over 26 bucks theyve lost a good customer.im sure the money theyd have made off me wont be missed by them and they wont care but like I said if you go there dont let em leave you in the dark too.ya ll have a nice day and good luck in all your dealings with the way almost all companies are run anymore.poorly.

I dropped the car off Tuesday and it was ready Wednesday, super fast service.

I was very pleased with Interstate Fords service they did on my Ford Explorer, I was having issues with my transmission. I worked with Patrick and he kept me posted during the time my car was in service. I was issued a rental until my car was ready to be picked up! I immediately could tell the difference that they took care of the problem, thanks Interstate Ford!