Super lazy staff wouldnt recommend to my arch nemesis. My 60 yr old grandmother driver a 2008 Chrysler minivan and they told her that her battery has extra wiring and that she would need to take it to a tire shop or somewhere more adequate to change it . There exact words. Smh very disappointed that they couldnt even be bothered to help someone that old especially on a nice and sunny 75 degree day

Hey always have what I need. The men there are so helpful.

I couldnt get my license plate off my car for the life of me. I took my car to 3 other places, but they all told me they didnt have the tools for it because the screws were so stripped and so rusted that it would be so difficult to get off. I showed up to AutoZone after trying a bunch of other shops. Timothy graciously took on the challenge, which was already more than any other place. He said he had never seen anything like that, but still tried so many different techniques and eventually got my license plate off after a struggle. Thank you SO much Timothy for all your help. I am so so grateful, and I will definitely be back for my future car needs!

The cashier was busy on her phone ( not the stores) and muttered .

Great service and AutoZone always has what I need when shopping for my vehicleThis is where ill be going for all my cars needs. I give 5 🌟 🌟 🌟 🌟 🌟

They are so helpful when it comes to finding and comparing parts tools and pricing.

It was 9:50 and the guy closed and locked the door right in my face they clearly close at 10... very rude

This place is ok if you know what you need . But if youre not sure do a little research on the product youre trying to get. Its hard to find a Auto parts store where the people people actually know anything about cars.

I like AutoZone I usually dont shop here to often my husband does the prices is very reasonable.

They were helpful

Just wanted to give a shout-out to Alex V. My car has been sitting for months and had a dead battery that wouldnt start in the autozone parking lot. Alex gladly helped me change my car battery and was kind, knowledgeable, and respectful. He gave me pointers of what to do next time this happened and offered advice about which oils and fluids were low in the car. He didnt need to offer his mechanical expertise but did and Im forever grateful. My car is up and running again and he saved me so much time and headache. I tried to give him some cash as a thank you but he respectfully declined. If I ever need car parts, etc., Ill definitely be coming back here, thanks so much Alex!

Their employee Tim is really helpful man went out of his way to make sure I got my parts

Avoid going to this store, the employees here are rude and disrespectful. After asking a simple question they got very hostile and acted as if they wanted to fight with me and my family over it.I would give them zero stars if possible. Ive been a customer at this store for years and have never had any problems until recently.

Best auto parts store on the east side of baltimore. The associate Gabe was really knowledgeable and help me gets all the parts I needed for my 64 impala. If you need car parts, go to this Autozone and ask for Gabe, my man know his stuff. This guys customer service skills was flawless. muchas gracias papi chulo....

I love this location! Each time I come here the employees go above and beyond to meet expectations. Frank assisted me this time and made sure I had all the supplies I needed to have my car running safely. Truly appreciate everyone here. If you ever need anything come to this site, everyone does their best!

Ordered part I needed and will be in next day

I love visiting this store. Customer service is a plus for me and Chay gave me excellent customer service and I appreciated the attention given to me by Chay. He was a professional. Latoya was there and she helped me about 3 weeks ago and her knowledge and service was awesome. She even made sure I received all my discounts and of course professional courtesy. Latoya and Chay are a great asset to AutoZone.

In and out in know time.

Worst customer service ever! Purchased a one year warranty battery. Took it to them because it died out but they blamed it on me for not using it enough. A brand new battery that dies after a week. Brought it back and said it’s no issue. Now the year just over by a month, the battery doesn’t work at all. Don’t go here. Take it to Mr. Tires.

This store lacks in customer service and friendliness. When you ask for a part theyll tell you where to find it rather than taking you to it. They attitudes behind the counter is like they dont really want to be at work. There is one young lady in the store whos really nice!

They always have in stock what I need and Ive never had a problem with the parts. Highly recommend!

Always have what I need

Gave me the wrong battery, sent me to a shop down the street, didn’t communicate the correct information to the shop and then when they put the correct battery in they didn’t tighten the bolts all the way

My husband appreciated the help. Thanks for having Spanish speakers there!

Frank was SUCH a great help! He want above and beyond to make sure that I had what I needed to fix my car issues. He’s friendly, honest, and frank - no pun intended! He’s officially my go-to guy!

We bought a marine battery last July for my mothers battery-backup sump pump & we discovered that it didnt seem to be taking a charge. We brought in into the store &, after testing it, found that it was defective. Autozone gave us a brand new battery without a moments hesitation at no cost. Granted, this is what you might expect them to do but, unfortunately, not all stores are like that.In addition to the no fuss exchange, we didnt even need to bring the receipt (which we forget) because AutoZone had our previous purchase in their computer records.

I have to get my car inspected and went to this store to replace my headlights and get a windshield wiper. Caesar the rep, was incredibly helpful in installing my lights and windshield and showing me how to do it. Caesar is a consummate, personable professional. I would come back here anytime!

Heather was a huge help. Very friendly and was incredibly knowledgeable about the product. Definitely earned a new long term customer! Thanks again Heather!

The staff is so friendly & they actually care! They do what they can to help and give good advice. Frank specifically helped me, he was great!

Grateful for my oil change truly but that old man needs to speak to customers without rudeness!

I am very pleased with the service that I received at this location. Frank K was so helpful and I left Autozone a happy camper with all of my car needs met! Thank you Frank!

Frank was extremely helpful found my receipt in the system came out to the truck tested my alternator found it to be bad and got it replaced under the warranty with no problems hes very knowledgeable

Frank at the Middle River location was awesome! I’ve never had better customer service then today. Thanks again for all your help Frank!

They have a really good variety of specialty tools and parts available at this location. Every time Ive been here the staff has been helpful and polite. Cant really complain about anything other than they dont carry craftsmen but duralast and performance tools arent bad at all in my experience.

My go-to for anything Car related. I feel like they are a bit cheaper than Advanced Auto. Just my opinion.

Always fast and courteous service. The clerk are always friendly and knowledgeable regarding many types of vehicles. And it never hurts that they will check your check engine light free of charge.

Candice has helped me a lot if times when I come in and she has always been very nice helpful and knowledgeable. I keep coming back here because of people like her and a few others who are like her. I pass up a few parts stores because of the people who work here how nice and helpful like candice. Thank you for all the help.

I had good experiences with Gabriel C. I bough a low beam light with them and he helped me removed the old one and installed the new one in this real cold. After thanking him, I handed him a tips but he politly refused it. I am very grateful and will recommend the store. Thanks

Employees was very helpful. Got everything I needed. Service was excellent.

Went in there for quick visit, cashier were friendly, helped me find my stuff. Air freshner aile aint got lot of choices. Only few scent available.

I visited AutoZone store #1872 and my sales associate (Frank K) was outstanding and a part of his uniform (His Smile) was very uplifting. Mr. Frank is truly an asset to your company.

Nice place to pick up car parts and get some electronics tested Free

Rude and unpleasant experience. Incompetence.

The new sales person that waited on me was extremely helpful anf very professional. Ill definitely be back more often.

The sale guy was great and giving me everything I needed thank

I always do my parts shopping at AutoZone the one on middle River road specifically and their employees there go above and beyond to make sure that every customer is satisfied I will shop at AutoZone for a roll of paper towels before I go to Walmart and Heather provided me excellent service

Frank and Timothy were great thanks guys for helping with my check engine light

Nice employees manager take time to let you no whats wrong and options.lets you no cost soon as possible.

In and out fast and friendly

Brandon went above and beyond. He helped us take out and reinstall a particularly tricky headlight and we didnt even ask. Great service!!

Very helpful. If you need something for your vehicle more than not theyll have it

I had a wonderful experience with Gabriel C today my battery was totally shot and hed helped me in every way possible ...he was so nice and genuine I will always chose autozone over advance auto or any other auto part store

I want to start off by saying, I’ve come to this location in the past and I have had bad experiences, so I stopped coming here for a while and have been going to advance auto. This week however, I had to get something for my husbands truck that was cheaper here than ad advance so I came here. A young man by the name of Gabriel was able to help me throughout my whole experience. He was phenomenal. He helped me, was very patient with me, and was extremely kind throughout my whole experience and even offered to carry the heavy part out to my car. I offered Gabe a tip but he politely declined. He was a true gentleman and I will now definitley be shopping at auto zone for everything I need and be asking for Gabriel.

Had what we needed, although took a minute to find the right size listed in the book (for wiper blades). Someone did ask if we needed help so good customer service.

Love it here cashiers are very nice and helpful. Wink

Very helpful and as always very friendly and respectful to all their customers

The young guy didnt know anything or didnt want to help us.

Always have the parts I need always knowledgeable customer service

Took battery to get charged he just tested it said its dead and to buy one of their over priced ones. Took it to advanced they hooked it up charged it over night good to go.

It was great experience just they dont have the parts which I was looking.

Heather could not find any products provided in the store sales paper. I see from other reviews this is a constant complaint of the store -- products are not available. This is false advertising or a game of bait and switch. She offered me discount of a mere seven dollars and felt she was giving me a fair deal when in fact I would get a better deal by submitting a mail-in rebate. She also told me if i declined her deal (which i did) i would not be entitled to the mail in rebate. Are you joking, Heather? Lol. You sold me the highest item in the store because the store had sold out of the product i wanted and then you want me to do extra work by completing a mail-in rebate form. Heather, twenty-eight from seventeen equals eleven. Wasnt given an option of receiving a rain check. I ended up doing an exchange at another location. I wasted so much time with Heather and this stores nonsense. I told Heather I am a candidate for my Masters degree, have a sister who is a board-certified physician specializing in gastroentrology and hepatpology and our father has over four acres of Lakefront property. Heather needs to remove those jailhouse tattoos from her fingers because it gives a poor representation of AutoZone. I love AutoZone and my prior visit before today, I was spoiled by their employees. Heather should not work with the general public; she lacks customer service. Heather, I hope you understand that you dont talk back to the customer and who was the customer and who was the employee.

They have no idea about car parts and charge over $100 for a part that I was able to buy cheaper as a whole package at Advance auto parts for less then $50. And dont get me started on having them get a part from another store for you. I was given a guarantee that the part I ordered would be there yestersay by 12pm and when it wasnt there by the time I was told, I called and was given attitude for calling. When all was said and done I finally got tired of it and had to go to get the part from the other store which was on the otherside of Baltimore. I wanted to give them zero stars but one is the lowest I could go. Trust me and save yourself the annoyance of going here.

NICE PLACE AND WILLING TO HELP YOU.

One guy basically blew me off when i asked for help and said we cant do anything. Then another guy helped me and completely walked me through the process.

Nice with great freinldly service!

Helpful employees and courteous!

Professionals

Ive been given them a 5! There like family to me. As much as Im in there with Cadillac DeVille

Great service

Fast friendly courteous counter help

They got what you need good service

Great place good service nice people

Great service and had exactly what i wanted.

The customer service is beyond reproach.👍👍👍

This company sold us a half shaft for my pontiac grand prix. It did not fit the specs of the car, and while driving down 95 it pulled lose from the transmission. This ended up destroying the driving bands in my transmission. They refuse to even give me credit for their faulty part. Terrible company and even worst store who made the entire process even more difficult. When we obtained a replacement part and had a professional shop install it instead of my father with 35 years of experience as a mechanic the same thing happened again in their parking lot. The only time a part worked correctly was when we bought a refurbished original part. Shady practices here.

I love the rewards program. My #1 spot.

The customer service rep was knowledgable and patient......

Great help at the desk and very courteous

Good place good prices and good return policy and great customer service and they take the time to talk to you and help you out not about taking your money..

Friendly staff clean store

They have everything i need and the service is Awesome

Tim was a great help.

Quick and pleasant service.

The women were slow and rude

Great people great prices and warranties.

Good service

Great prices nice peps

Very good very good

This is the best one in the area manager is fountain of knowledge.

Always friendly

In and out for what I needed, salesman looked up what I wanted salesman picked it off the shelf seems running me up and gotwad done in 10 mins or less.

The parts manager was having a bad day and it came across in his customer service. However, someone else step in and got me the info I needed.

Great stock. Terrible customer service.

Patient and helpful staff

I needed to recharge my A/C and they had the kit to do it.

Staff is always courteous and helpful!

Helpful staff

The slowest staff ever, talk about waiting forever. Long line of customers and employees just standing around or talking to each other or walking away from the cash register...

Love the rewards program.

😀