Appliances buying during a pandemic is no joke. We came to wickford to do some buy local appliance shopping. After picking highly specialized Cafe appliances we ran into huge production delays. Running months behind. Due to the design of our new kitchen flexibility of switching to another brand was not possible. The team at Wickford to the needed steps to help aquire our appliances through flexibility and understanding of not having a fridge or stove for months on end. The restaurant business boomed during our plight. Amy and team stepped up in a big way and stepped away from conventional thinking to help us achieve our goals. Teamwork, communications and patience prevailed in this strange time. Thank you to Middletown Wickford appliances. Your delivery team was top notch as well. Safe and courteous.

Dan was extremely helpful and knowledgeable. He listened to what I needed and did not try to upsell or change my direction. Provided a well priced package that fit my needs which included fast delivery so limited to what was in stock- Dan knew just what my options were and found a perfect package. The delivery crews were equally fantastic, truly better than I have seen anywhere else. I highly recommend Wickford Appliance for excellent pricing and service!

I have been working with WIckford for at least 6 months finalizing my appliance purchase for a new construction. They were always patient and not pushy. I worked with Dan in the Middletown location and he always made himself available to me, explained everything in detail, and was very responsive. I highly recommend Dan and Wickford appliance without reservation.

Dan gave us excellent customer service and his product knowledge, I’m sure, is unmatched. Would highly recommend Wickford Appliances. It’s a great, solid, local business that I will continue to use… happily!

The salesperson was incredibly helpful, got a sense quickly of what I was interested in, and gave me specs on three options that were both highly rated and, most importantly, in stock. Highly recommend. I would go back there for future needs.

Received our new refrigerator Saturday morning! So happy!!! Bryron and his delivery team mate Marty(?) were fantastic. I couldnt have written a better delivery outcome. This is definitely my new go to for appliances from now on. Would highly recommend!!!

Totally first rate. I needed to replace our top loader washing machine ASAP. Lisa walked me through the in-stock options with a respectable knowledge of each unit. There was no pressure, no attempt to upsell me, no let me speak to our manager. She understood what I needed and when I needed it and helped me to select a washer within my budget. She even arranged to move up the installation date by a day. Very happy with the transaction.

Everything was excellent from the beginning. Amy was so helpful and knowledgeable, all future appliance purchases will be from Wickford Appliance. Delivery service was excellent as well, very polite and professional. Much better experience than the big box stores.

My washing machine broke last night. So I needed a new one pronto!! I shopped around and between, Gil’s, Home Depot and you guys there was not a lot of difference price wise on the model I was looking for. $748 all tree places. What was different was the little extras. Like removing the old one, paying for the new hook up pipes, and delivery. Again not a big difference between the 3 places . So it came down to service. All three places the salesperson was knowledgeable and nice. But one stood up for me in this crowd.Evan was polite, smiling, happy, knowledgeable and kind. It made all the difference to me.. so the moral of this story is. To be kind and knowledgeable and smiling makes a difference. He made a sale and the others didn’t all just by being a good human being.,, lesson learnedLaurent-Armand Lachance

The team was easy to work with and we were able to find some great appliances that could be delivered in the same week. Most of my friends wait months for their appliances. Wickford does a great job.

Very satisfied! The cheapest, in stock, and fastest delivery then anybody!

I had a pleasant experience dealing with Lisa Valentines. She was knowledgeable and thorough in explaining features and pricing.

I was very happy with the salesperson, William Acevedo. He was helpful and didn’t try to up sell me. I knew the appliance that I wanted and he completed the transaction in a friendly and timely manner. Great experience!

Dan was tremendously knowledgeable about all of the products. And the services offered from delivery to custom installation were outstanding. Can’t wait for the upgraded kitchen appliances to arrive!

Great customer service and the delivery was flawless. I will buy all my future appliances from Wickford Appliance. My first steak on my new Weber Grill was perfection!

Wickford Appliance has a wonderful selection and a great staff to help with any questions or concerns. Love shopping at the Middletown, RI store.

Updated review. While everything below is true, the GM called me and went out of his way to make it right including sending out his master technician to complete the hookup. I did get the local touch that I expected and appreciate the customer service. The washer works great and I am now a satisfied customer. It may take a little additional effort, but the Wickford team is clearly focused on customer satisfaction. Thank you.+++Unbelievably bad experience from start to finish. I wanted to support local business, but should have bought at a big box. Not worth the headaches. Who installs a washer and doesnt check the connections?!? First delivery unit was broken. No flexibility on delivery time. When I did get to a manager she did try to make it right, but my salesman was nothing more than an order taker and totally useless in addressing problems. Ill never spend another penny at Wickford.

Great experience made seamless by great staff. Will be purchasing all future appliances from this store. Thank you Amy!

Lisa at Middletown store was excellent.Two gentlemen who delivered fridge and picked up old one were also excellent. Friendly and very professional.

Willie was great. Good selection of products, reasonable prices, knowledgeable staff.Thank you.

We bought an oven/range from Wickford Appliance in Middletown after doing much research. We liked the fact that they are an appliance repair company, and do the repairs on what they sell. They matched the local sale price on an oven/range that we really loved. We also bought a 5 year repair contract. 4 1/2 years later, the range wasnt working 100%, so we called Wickford Appliance for the repair. Josh came out and was friendly, efficient, and fixed the range like new - no bill. The parts alone would have cost more than the repair contract. We couldnt be happier with our oven/range and Wickford Appliance. We are giving them 5 stars.

Willy was very helpful and professional. Thank you.

Excellent buying experience. Very knowledgeable associate, great selection, and sensitivity to our specific needs and wants. Ordered a range and overhead microwave oven, and Willie was great to work with. Highly recommended. I’ll edit this after delivery and installation.

Very knowledgeable and pleasant salesperson. Dan explained our options in great detail and helped us make the right decision for our needs

Lisa V. is the best. Long time customer and will always be as long as Lisa is there. She is what makes Wickford Appliance number #1 in my book!

Answered so many questions I didn’t even realize I needed to ask and helped me make the best decisions possible within my budget.Delivery went extremely smoothly and the guys were great. They noticed damage and immediately let me know. Very transparent.

Competitive prices and a smooth experience. Everything from browsing through delivery and disposal of the old unit. I would recommend them.

Appliances were delivered and installed yesterday. This was another very positive experience. Communication was excellent; personnel were professional and customer friendly; the appliances are just what we wanted. Thank you!

William at the Middletown store was wonderful to work with. My new washer and dryer were delivered on time. Rey and his delivery team were friendly, efficient and informative! I highly recommend Wickford Appliances.

Dan, was a wealth of information listen to my needs and saved me money that you for your great service

Super easy to buy what we needed. Great customer service

Lisa was so very helpful in the choosing of my Maytag stove and dishwasher! Highly recommend Wickford Appliance in Middletown RI

Three Thermador appliances all delivered and installed in a timely, neat and cordial manner.

Lisa was extremely helpful a d cant wait to have our new refrigerator delivered!!

Excellent customer service--especially since we had an emergency situation.We anticipate delivery will be equally as good.Thanks,JPM

Dan was knowledgeable and provided useful information. No hard sell tactics! It was a pleasant experience. I am making Wickford Appliance my go to store for all appliances in the future!

Looking for a new stove/range Wickford Appliance Middletown had appliances in stock or for a short wait. Amy was wonderful and VERY patient. Store carries low to very high end appliances. Loved seeing them . Large selection! We will definitely return!

Evan was incredibly helpful in purchasing our new washing machine and even was able to offer us a discount! He was kind and patient. We will definitely shop Wickford again.

Lisa and Amy at the Middletown location were willing to answer multiple questions as I decided what dishwasher to buy. They worked with me to find a dishwasher that was in stock and matched what I was looking for in another model that I was interested in but not available for over 30 days. I will definitely use them for my next purchase.

I purchased new kitchen appliances and a washer/dryer through Lisa Valentine. She was wonderful, attentive and knowledgeable about all of the appliances. I highly recommend Wickford Appliance!

Very professional service as I researched washer/dryer purchase, both online chat and in-store. Pleasant, knowledgeable and helpful staff; lowest price guarantee an added bonus!

My saleswoman Lisa went out of her way to make sure I was satisfied she did the homework for me excellent salesperson

GREAT SERVICE AND DELIVERY FOR NEW REFRIGERATOR!!

William was very friendly and thorough with my purchases.

Dan M made it effortless and as easy as easy gets!!! Dan is “The Man!” Thank you

Majorly friendly and knowledgeable people here! Great selection of appliances. Shop local!

Fabulous customer service as always! And our perfect oven was in stock and will be delivered before Christmas! Thank you Willie for all of your help!

Attentive salesman who was very through.

Great service and pricing !Awesome selection and very professional ! Highly recommend doing business here !!!

Helpful, knowledgeable sales representatives. I like the fact that they handle their own repairs

I bought my new dryer over the phone after doing research on line and talking to my appliance repair company. The process was smooth and rapid! Eric and Ray, the delivery men were fantastic: friendly, professional, informative and very efficient. Great delivery experience.

Awesome experience!!! had exactly what I needed IN STOCK!!!

Stay away! I Just called to see if they offered service on LG washing machines. The lady who answered responded that yes, they do, and immediately tried to setup an appointment to dispatch a tech to my house. I interjected that first, Id like to speak with a tech to explain my issue, to determine whether or not it was worth even dispatching for. Also she never asked for the model number of my machine, and I repeatedly asked her to write it down and verify that they could even offer service and/or parts for that model, being an older machine. She explained that there was nobody in house who I could speak with, and that my only option was to spend $99 for a dispatch/diagnosis fee for the tech to show up to my house and have a look. After the tech arrives and looks the the machine (and presumably collects $99), the parts and labor would all be billed separately from there. I asked her what their labor rate was and she responded Between $50 to $150 per hour. Flabergasted (even extremely specialized auto, marine, and aircraft mechanics charge less than $150), I asked her how they determine which service was worth which price, and how I could possibly predict or budget what the repair might be worth, given that sort of range between quotes. At $150/hour, plus the initial $99 fee, a 3-4 hour repair might easily surpass the cost of a new machine! The ladys response was the technician determines which repairs warrant which rate. What a scam and what a horrendous business model. Do NOT do business with someone who A)charges you a fee just to provide a quote (or diagnosis) and/or B) will not tell you what rate they intend to charge you.

Easy to order. We needed a new dishwasher ASAP and Wickford Appliance had a suitable model for our needs in stock in their warehouse. Price was great and everyone from sales to delivery was very pleasant. Cant comment on installation since we did a DIY install. Will use Wickford again for future appliance needs. Much easier than big box store experiences.

Dan at the Middletown, RI location was attentive, knowledgeable and very honest with his suggestions and recommendations.

William was great!!

Don’t trust them.We shopped around for air conditioners and found that Wickford appeared to have the best price on the model we decided we wanted. We called the store and spoke with Winnie. I gave him the model. He confirmed they had them in stock. I asked him when I could pick it up and he said anytime before 8. I asked if the AC would fit in my car and he gave me the box measurements. He also volunteered that the model we wanted was on display and running if we wanted to see it when we got to the store.Based on all of that, we went to the store to pick up the AC. Winnie was there and remembered our phone call. But no, they didn’t have the AC unit. I asked if they ran out, and he explained with this big, beaming smile, that they never had it. They could get it next week (when we would no longer be in town).I reminded Winnie, who seemed utterly delighted with the whole situation, that he had told us they had the model in stock and we could pick it up. We had discussed the logistics of loading it into my car and taking it home when I arrived. Nodding yes, Winnie said that this was all true—but having it in stock didn’t mean he had it in the store and picking it up didn’t mean picking it up when we came to the store. Again, with this big smile, he acknowledged that everything he had told us was false: they did not have the item available, or on display for that matter. Yes, he realized he had lied to us and wasted our time, but would we like to order it?I still don’t understand what the strategy was here. It was just lying for the sake of it, unapologetically. He really seemed amused by the trouble he caused so I guess that was it. There was never even the barest suggestion of an apology.In any event, don’t go here. There are other appliance stores in town that won’t lie to you.I’ve seen that someone from the store tends to respond to the bad reviews, giving the impression that the store cares. This was not a misunderstanding or confusion, it was a flat-out lie by someone who seemed to enjoy the discomfort he caused. If the store cares, get rid of the employee. There is absolutely nothing ambiguous about “yes we have that in stock, come here before 8pm today and I’ll help you get it in your car.”

Evan - Thanks for all of your help!

We recently returned to the Middletown store to purchase an oven. We have purchased other items from the store and have been very pleased with the high level of customer service. We worked with Jessica and Evan in Middletown who were very helpful and knowledgeable. We also recently had a visit from the Josh in the service department, who is EXCELLENT. He is extremely professional and really knows a great deal about the products and appears to be an expert repair man.

Evan in Middletown was great! All items came in as promised with best pricing. Forwarded us to Brian Trapp for the complete install. Could not have been better. Thanks, Wickford!

Our sales and delivery were outstanding. We changed our order many times and the sales person was very accommodating and informative. Delivery was professional. We were very satisfied. I couldnt imagine a big box store meeting our needs or providing the level of service you will receive at Wickford.

Purchased a grill from here. What a great experience! Lee Miller was super helpful and informative. A great person to work with. I will definitely use them for future appliance purchases.

Received an email about a sale and placed order online.

Our sales experience with William was excellent! The installation team were professional and fast. Thank you!

I had spend a great deal of time reading reviews for the appliances I was in need of and Wickford Appliance saved me a great deal of time, as they have done the research for me and carry the TOP Brands in appliances. Tim Smith was fantastic and helped me find just the perfect Microwave that looks fantastic in my kitchen Island. I then returned to the store in search of a new dishwasher and Lisa Valentine took the time to show me several models and explain the differences. Her knowledge of the products made the experience stress free and I really enjoyed working with her as well as Tim. I have been very impressed by the level of customer service provided to me at Wickford Appliance in Middletown, and I would highly recommend Tim or Lisa to any of my friends in need of appliances.

The purchase experience and delivery could not have been better ! Due to an emergency situation we needed a refrigerator ASAP... After inquiring on line we received a call from Evan at the the Middletown store...Over the phone and in just a few minutes he confirmed the availability of the Fridge we wanted, we made the purchase and he was able to schedule the delivery for 2 days later...It arrived on time and the delivery crew did an excellent job removing the old unit and installing the new one in about 20 min with no drama and no damage.....Thanks Evan and Wickford Appliance !

DONT TRUST THEM

Great price, easy process to purchase, and the delivery guys were great!

I called them to get a washing machine fixed, since the manufacturer would try to sell us a very expensive service plan. After being on hold for 10 minutes a very nice woman told me they are not accepting new customers, and offered to refer me to Kenmore. Dont waste your time unless youve already bought from them; they dont want new service customers.

After buying more $15,000 of appliances from these guys we hired them to charge a new AC unit. We were badly ripped off when the installers complained that the new AC lines that I had installed had inadequate insulation. They insisted on tearing it out and putting in their own lines. After ripping out perfectly good copper lines and insulation the left to go to the supply house and returned an hour later. What I didnt know until they left for the day was that they just reinstalled the original lines and insulation and in the process damaged the insulation very badly. I called the owner of wick ford Appliance to complain and he just laughed at me.

Why does it take so long to get a hold of their service department? This is my fifth call where I have been on hold for over 10 minutes with them. They usually schedule appointments 2+ weeks out as well. I am awaiting my 5th repair visit from them for my 1 year old fridge that has not been working in 3 months. Great for sales, horrible service department.

The most dependable and skilled as well as the most money saving people I have ever met. Timely, professional and friendly. Family owned and fantastic staff.Bill Kelly

I researched and purchased my new Miele dishwasher telephonically. Nicole made the whole process easy and was accommodating with setting up the install quickly. Installation by Ben went very well and am very happy with my new dishwasher. Small business, great experience. Will return

I would think twice before purchasing any appliances here. For one their equipment you purchase breaks in a matter of a few months. Even more so if you did not purchase a warranty. Another reason is their employees whom deliver, steal from your home, damage your purchases, and barley even speak a word of English! Are these people even legal or have their backgrounds been checked! Im sure theyre breaking alot of state laws here. If I were you, Id buy else where.

I just experienced possibly the best customer service I have ever experienced. A few weeks ago my microwave broke. I went into Wickford appliance in Middletown ri and Lee Miller helped me find the correct microwave to fit into my Thermidor built-in wall Unit with, warming drawer, oven and microwave combo unit. Unfortunately the microwave did not come in time for Easter Lee knew from our conversation that I was expecting it for the holiday therefore after work on Friday he drove another microwave to my home for me to borrow for the weekend. Once the new microwave arrived we tried to install it but the trim kit did not fit the new microwave. We ordered a new trim kit. When that arrived unfortunately it did not fit either. Lee Miller then came out on his own time and tried both new and old trim kits. Neither fit therefore on his own time he built a plywood platform for my microwave and installed the old trim kit to fit perfectly. He is truly remarkable. I am so impressed with what a truly amazing employee and company they are. They have certainly earned a customer for life.

I am so disappointed with the service I received at your Middletown office. On March 26th of this year I purchased and paid cash for a dishwasher that I was told would be delivered on April 5th. I got a call that appliance would be delivered between 2 and 5 p m . My husband has brain cancer so we have to schedule things very carefully. We rescheduled his doctor appointments so we would be available for delivery. The dishwasher was not delivered. I called the store ad the salesman told me that the dishwasher was not in stock and could I wait 2 more weeks so he could reorder the dishwasher I agreed to do that as it is hard enough with the health issues to get time to do these things. He assured me it would be delivered by April 20th. On April 19th I got a call that they were coming between 2 and 5 to deliver the dishwasher again we rearranged our schedule. No dishwasher. I called the Middletown store and was told that it was not scheduled to be delivered today. Now this is twice that this dishwasher has been a problem. I have purchased 2 other appliances from this store,and the transactions were flawless this time it has been a disaster. What is going on at this store? The manager said he would call me tomorrow with a delivery date. Do I wait again? Tomorrow is Saturday. I like to buy from a family owned businesses as I feel you get better service. Well not in this case. What did I get for my trouble? I got excuses. My next move is consumer advocate on channel 10 news if this keeps up. Sad

Zero Rating for KAREN Pawtucket. Having purchasesd all my appliances from them (Well over $50,000 worth). I have been trying to get my range repaired since 3/9/2016. There 3rd attempt was unsuccessful. Wrong part orders, not this relay but that one but this one was bad too. I mean I get it the service technicians are great and friendly but KAREN was awful. No customer service skills whatsoever. I simply called to tell them of the situation. KAREN tells me I bought my appliances somewhere else and proceeds to talk to me like I am the vilian here. I mean awfulThe owner or manager needs to train her.

We had a little confusion with our countertop templating that required us to get our range to be split from the scheduled appliance delivery and be delivered early. After some confusion, the Manager stepped up and figured something out that got our stove here on time.

Delivery and set-up was delayed by weeks because of missing screws.

Friend, informative and helpful

🙌🏼

Great Service, Selection and price!

The sales and warehouse personnel made phone calls and worked for me to make sure I would geta 2nd new refrigerator in 4 months. I received phone calls, messages, emails and texts to keep me in the loop.The brand I wanted was on factory pause for my desired design. By going out of my comfort zone changing the Brand and color from white to black after almost 50 years of white and 2 refrigerators one in garage and 1 in my small 1911 kitchen I am so happy with what design and color I now have. Thank You!