Thanks quick friendly service✌🏿😁The cat was super cuddles 🐱 Tire is great daughter 😊 happy

Nice people, great service!

Went in to get my tire straightened and he told me he couldn’t do it today he was too busy then proceeded to stand there and talk to me for about 30 minutes when he could have been fixing the tire absolutely a waste of a visit

Brought or bought a bike form them I don’t even know when NEVER went back. We were going to go there again for some maintenance but they said it was a month until I would get it back and that part was just last week so went to Rays instead and they were a lot better. We even never wanted to go to Rays again but that has now changed. We would go to Grayling Michigan just for bike related things but that has also changed due to poor services. Try Rays bike shop!

Recently I purchase day 2020 giant e-bike and a giant mountain bike for my wifeand I have had nothing but excellent experience with the staff and the facility itselfand I would recommend bicycle headquarters over any bicycle shop in the area go down there and see them and find out the experience for yourself

If youre in the market for a new bike, stop by Bicycle Headquarters. Youll find a patient and knowledgeable staff ready and willing to answer any questions you may have. John and Mickey really give the shop that “small town” feel. They care about getting you into the bike that best fits your needs. An added bonus is meeting Odie the guard cat, a valued member of the team. BTW, theyve been at the same location since 1986, says a lot about the service they provide.

Excellent experience buying my first road bike here. Knowledgeable, kind, and caring - thats the service I experienced. The bike is fantastic, and the owner ensured that the fit was perfect.

Great customer service and knowledgeable staff.

I had been searching for a comfortable way to still enjoy riding a bike when I heard about recumbent bicycles. The initial cost of entry had kept me away for a few years. When I stumbled upon a sale at the manufacturer’s web site, I called them and was told that I could get the same deal at any dealer.After work I went to Bicycle HQ only to be told that I could buy the one on their floor for the same price. Upon further inspection, I came to realize that the bike on their floor was 5 years old. I offered to work with John, the owner, to negotiate to move an aging bicycle. I was told that not only would he not take any more off than what the manufacturer would force him to, he would NOT order me a new bike.In the end, I called another bike shop in downtown Midland, and had my bike ordered in 20 minutes.TLDR - I will never step foot in this store again. I was asked to pay full retail price on a product that was 5 years old, with NO OPTION of having a brand new bike ordered for me. I called another bike shop in downtown Midland, and had my bike ordered in 20 minutes.

What a wonderful company! The owner lives by me and even dropped off my new bike. Staff was helpful and friendly. They have made a satisfied returning customer out of me.

Young man with brewers hat did a good job and was very professional

Good service just got a tire change fast and was not to expensive

They are great people to work with and very knowledgeable. I was having difficulty put on a different bike carrier on my car and the owner came out and installed it for me. I really appreciated it! Did a great job on my bike also.

Bicycle HQ fixed my trike issue! A huge thank you to John, Mickey and the rest of the staff! The owner is a really nice guy and you can tell he genuinely cares about his customers and the work done by his staff.I have a HP Velotechnik Scorpion recumbent trike with full suspension. The shifting on the trike was never setup up correctly. Gear slippage occurred regularly and the chain often fell off when shifting. I took it to 2 local bike shops and 1 downstate where the trike was purchased to fix the issue. None of the shops were able to help.I would recommend Bicycle HQ - especially when you need them to work on a specialized trike! FYI - They also make adaptations to bikes and recumbents so if you have special physical needs and you would like to ride again these guys can help you out. This sets them apart from other local shops who didnt have a clue as to how to fix a specialized trike. Stop in! You wont be disappointed! - Barb C.

Awesome as usual

Bought the last bike in stock... Supply problems?🤔

My son let me know at the last minute he needed a new tire and some other work on his bike. They got it done quickly for me and did a excellent job!

I’ve owned a recumbent bicycle for over 20 yrs ( around the first time they were being manufactured ) & have put many miles on it. I’ve used various bicycle repair shops, and recently moved to Midland. I’ve NEVER had such an amazing expierience with any other bicycle store/shop, as I had at Bicycle Headquarters ! The staff, competitive pricing, technician knowledge, service, and overall expierience was a pleasure ! If your looking to purchase a bicycle, have repairs or products wanted/needed- this is the place to go ! Lets face it folks, cheap work is NEVER good- and good work is rarely cheap ! You can’t put a price on safety. I look forward to riding many more miles for many more years- and knowing that Bicycle Headquarters will keep me peddling safely ! Great job crew, you’ve gained a loyal customer !!

Knowledgeable staff, great service.

Awesome bike shop with great people

I have been buying my and my families bikes from Bicycle Headquarters for 20+ years, I keep coming back because of the friendly, competent service, square deals and extra effort you only get from a local shop.

This place has great staff - John has helped me - everyone contribute s - family business with lots of stories- thanks - will be back often

I live very close to this place so i decided to go there to look for somenew tires for my bmx bike. They didnt have the exact tire i wanted so one of the staff took me behind the counter to either order of look at their current inventory. They treat you like family and are very polite. They also have a very nice cat named Odi.

My wife and I recently purchased bikes from the Bicycle Headquarters. We were greeted with a thoughtful and knowledgable staff who made the experience of picking out, test driving and ultimately purchasing our bicycles a real pleasure.

First of all this place is awful do not recommend going there for anything I tried to return my bike because I did not like it and I was going to buy a different one they said no and it was like new And they gave me 30 days to return it if I did not like it And I tried to return it with in the 30 days But they stood there and called me a liar About returning it is 30 days they also said they took the time to know me so they could pick me the perfect bike and I was in there for 10 minutes before they had me at the front register trying to buy it this place is awful Do not go there please

Excellent service and great bikes. We are repeat customers, this is our bike shop.

Family owned store great to work with

Fantastic place.

Fast friendly service