Agent Brandi verbally abusive - incessant verbal one-upmanship. Talking over the top of you. Keeps grudges. Rude. Hands up on you. Laughs at you. Absolutely abusive patient relations and patient care. Absolutely, abusive. Avoid this retrograde place. Furthermore, when my insurance says things are covered no problem, this place doesnt trust what they are repeatedly told by insurance companies. Yes, theres coverage for canes with my insurance. Yes, theres coverage for inhaler spacers. Verified again, and again, and again, with my insurance. But this place only trusts their Broken Computer which gives Wrong Info on this front. But above and beyond all this, dont forget about the Verbal Abusive you can and and shall receive from Brandi. Also when calls are routed to their Ogden office, that office hangs up on people too. This really is a retrograde place.

This is a terrible company to try and do anyting with. They are incompetent and just want to get you off the phone. THeir bill is awfull. They cant supply you with any documetation for what they have billed you for. They tell you that they will call you back and never do. Do yourself a favor & dont conduct ay business with these asholes at all.

If i could give less stars i would. If you have a billing questions good luck trying to communicate with someone, they transfer you to tin buck two and you try to speak with someone who barely speaks English. DONT EVER GIVE THEM YOUR CREDIT CARD, PAY WITH A CHECK. Once they get your card they can just bill you any amount and time. I finally turned off my card. Again, good luck trying to get even the simplest problem resolved, plan on calling 50 times and holding forever.

Apria is one of the worst companies Ive ever dealt with. Stay away if you can.We used Apria to rent oxygen and an oximeter for our son and the entire experience was a nightmare. First, we could not get a hold of or coordinate delivery for over 72 hours. Then, upon delivery, equipment was missing.Once we had all the equipment, the Apria representative was rude and unprepared to provide training on how to use the equipment. We had to get help (outside of Apria) to show us how to properly use the equipment.

Worst company ever!!! Billing for CPAP equipment is confusing and the worst. No one understands English and you need to talk to 3 people to resolve their billing issues. Give you a discount for paying your balance and then send you a bill for the discount. Send you supplies you never ordered and charge you their outrages prices. Good luck getting things resolved. Need a headset and a few pots of coffee to get through these conversations. Going elsewhere....

Seeing the negative reviews, I had to give my input. Though I at first experienced difficulties with this company after they took over from Praxair, since then they have steadily improved. One time their respiratory therapist even saw me on an emergent basis during her lunch hour and resolved my problem. Over time I have gotten to know them and they me. As an established patient, I order CPAP supplies from them and also rent an oxygen concentrator. At this time I feel their service is excellent and dependable. I fully trust and like their respiratory therapists and their equipment. My oxygen concentrator is reliable and works well for me. Apria will be my DME provider as long as possible.

If I could rate them zero stars, I would! I have literally spent 10s of hours on the phone with these people over the course of OVER A YEAR trying to dispute a bill. They eventually sent it to a collections agency and I guess they win because I paid it so it doesnt affect my credit rating. Seriously, it would have been worth the trouble to set it up with ANY OTHER COMPANY!

I did try to remain in positive side and give them the benefits of doubt, just to come to a solid conclusion that there is a legit reason for the poor rating of this company. I have a great insurance and dont have to deal with these people (perhaps 2) ever again.

I drove here and could not get any service because I had no cell phone. I called the number and they told me I would have to wait several days to get it. Terrible company.

Trash company my babies were on oxygen we had the monitor the readings on it kept giving false numbers and alarm would sound off everytime whether the babies made movement or cried the monitors will not save anyone life instead would put anyone in danger throw your trash monitors away stop going to report this to dopl about this nobody should get oxygen from this company they don’t c are about people period

We were told we would have a co pay for each day we had the equipment out. We had the equipment out for 4 days and they charged me a whole month. I never even received a bill, they just charged my card. When I called to figure out what the charge was for, they said they charge monthly. For the light equipment we received, we were told it was daily. It is not right to bill our insurance and charge us a whole months worth of co pays when we only had the equipment for 4 days. Stay away from Apria if possible and do not give them your card information.

Worst ever! You could easily quit breathing before by getting any supplies from this company. Use anybody else but this place.

I expected our oxygen needs to make traveling over-complicated, but this branch made it quick and easy to exchange tanks. Great service!

When my daughter was born she needed bilirubin lights and St. Marks so kindly had this company drop off the biliblanket to our hospital room. My daughter used the lights for 2 days and I called them to have them pick up the equipment. Lady on the phone said my doctor needed to fax in a form saying my daughter no longer needed them, but they would stop billing us. Called the pediatrician, got the fax sent in and scheduled a pick up for the next day. Equipment got picked up. My daughter is now 5 months old and we are STILL getting billed for the lights. My husband has called multiple times, each time being assured that the problem has been taken care of. They refunded money they pulled from the HSA. We thought we were finally done. HAHA, NOPE. We got another bill in the mail from them today.Please go anywhere but here.

Worst billing department!I changed my insurance a while ago. And, the Apria billing department charged me twice for the same device because of it! After spending about 10 hours total on the phone with the customer service on several phone calls, they still sent me new bills. This was the worst customer service experience I have ever had by far. The Apria representatives did not have the knowledge nor the will to help me. Their indifference was staggering. All they care about is sending bills and expecting me to deal with the problem that they created in the hope that they can squeeze more money out me. It is sad to see them take advantage of patients that need their supply and equipment to survive and not care at all about their health. I understand that they are trying to run a business, it just is not an honest one.

If you need equipment from them for any reason you better make sure the prescription is perfectly written or it will never be filled. You will not be notified of an issue either, you will find out when you just dont get the order. You can try to call but you will be on the phone for 2+ hour trying to find someone that can figure out what is going on. Only to find out you need to call your doctor and then call Apria back and jump through the same hoops. Do not plan on having your order filled immediately. They will not accept any accountability to contact you or your medical professional if there is an issue either. Please have your doctor type the prescription and their name and then sign it.They are too big to provide decent customer service. Even if you have a local office you will not be able to talk to them unless you show up in person. Took 48 hours for me to get my prescription even acknowledged but then the delivery drivers were too busy and I had to wait till the next day for my O2. Hopfully if you need anything from them it is not an urgent situation. You will not make it.

My moms machine quit working we called on Saturday they said we will be there within an hour they never showed up and here it is sunday at midnight and still.no oxygen. And its my moms life line. How.poorly they.treat patients

If you have another option, take it!There is ZERO communication between you and this office. You can only contact corporate, and then you’re led on a wild goose chase. They quit billing my insurance, and keep billing me after thorough explanations. Just DON’T!

DO NOT EVER USE APRIA. It is July 15th. Equipment was returned March 12th. I have been fighting for 4 months for a refund, as I have been charged each month for equipment that I do not have. Each time I call their call center, I’m told that they are processing a refund. Still don’t have it. Then, yesterday, July 14th, I receive an automated message that APRIA will be coming today, July 15th, to pick up their equipment.UPDATE:It is now August 14th. They didn’t charge my card for July! Hooray! But, they sent me a paper bill in the mail. So, they are still billing me, for something I have not have in over 5 months. The reply on this review asks that I email them, but it will be the same customer service department that has continually lied to me since day 1.

So far theyve taken a week to get back to me regarding a medical device I need when every other provider Ive spoken too has been able to provide information when I call. Ive also been unable to receive any idea how much Ill be paying for my product and have been on hold for over an hour at times. Im going elsewhere and paying what is probably more because they are definitely not worth the inconvenience.

Im surprised this place is even in business. We had to get bilirubin lights for our baby. The guy they sent out gave us no instructions on how to use it. When we didnt need them anymore we went to return them. No record of us having them. So we had to fill out more paperwork. Now they call us everyday saying we need to return the lights. Ive told them multiple times Ive returned them but still they badger us. Im afraid to see the bill from this horribly managed and run business. I feel it will be a battle to get it right.

Seem like they are put out by having to help you, was transferred to a different department to essentially do the customer service agents job. She said I will need to contact them to see if I can update the address of your shipment..... Can I transfer you to talk with them and give them you new address and tell them what is happening and see if they can change the address so the shipment doesnt go to the go to the wrong address . Sure Ill do your job for you!

This place such a headache to deal with. Once the equipment was picked up, they billed our insurance incorrectly, and when we called to ask them to re-bill the insurance, they skirted around it and wouldnt answer whether they would or not. We asked to speak to a supervisor and they refused to let us. They then hung up on us. We called back and spoke with someone who agreed to re-bill our insurance and said that we wouldnt have any more problems, and today we just got a call from them asking for us to pay the whole balance. We explained that we are waiting for the insurance to be billed first, and they insisted that we pay the balance and have our insurance reimburse us, which is not how it should work. If you have the option to go through a different home health company, DO IT!

Disappointed that a medical supply company doesnt actually carry medical supplies in their buildings. Customer service can not connect me to the store locations. And apparently none of this store locations have supplies. Customer service when he couldnt help me said the system is down please call back in 30 minutes to an hour Receptionist at Midvale location wanted to be helpful, but nothing she could do as there were no supplies. No one could tell me what my copay would be without sitting down, making an appointment or calling customer service again.

HELPFUL HINT!!!The only reason this place is in business is because of the name starting with an A which puts them top of the lists at doctors and hospitals and this needs to change!!!If i had time I would advertise to everyone and ever hospital out there that this is by far the worst health/homehealthcare place in existence.Weve been charged when we told we wouldnt be then after calling no one could figure out why I was charged.Weve not had equipment delivered.Weve had threats of being charged while being told they cant come pick it up.Weve had equipment delivered and then them never having any record of the equipment being delivered.STAY AWAY FAR AWAY!!!!UPDATE! I contacted the email they provided and with my reference number and never heard back.. Stay far a way!!!

I’d give Apria 0 stars if that was possible, but 1 is the minimum. We were forced to use Apria due to lack of other options. We were ready to leave the hospital and had to wait for the Apria people to drop off the oxygen for 6 hours. They’re nigh impossible to get a hold of on the phone, and even when you do finally get to talk to a person they have no idea what’s going on with their delivery folks. It took them so long that the nurse ended up calling another oxygen company that actually communicated with us (the delivery person called several times during our wait to give us updates) and we had what we needed within the hour.How is Apria still in business?!

WORST HOME HEALTH COMPANY!!!!! I work at a pediatricians office and we have a lot of babies who have jaundice and we have to order phototherapy for them. we have NEVER had them actually deliver the equipment to our patients. Our patients eventually have to go to the ER because they are high risk. it is absolutely ridiculous that our patients have to deal with this especially with a newborn. I cannot believe this company is still in business. If I could give negative stars I would. Their staff is very rude on the phone, always sounds annoyed with me, and every time we call to see why the equipment hasnt been sent they can never give us a straight answer, or they claim they never received the fax for the order. our patients would rather pay 100$ out of pocket to go through IHC because it is cheaper than an ER copay. we have never had success with this company. we dread going through this company. If I could give negative stars, I would.

We had a premature nicu baby on oxygen and a home monitor. Apria came to pick up the oxygen and never took or came to pick up the apnea monitor. We contacted them to pick it up and they never showed. After 18 months we got rid of it after numerous requests and nobody picking it up. Now 2 years later they called to try to bill for the equipment they never picked up! They never sent a notice, never called to schedule pickup, and never showed to receive the equipment. Upon calling they had all the wrong dates and prescriptions under doctors who don’t even exist!!!!!!! This is appalling to me as someone who has to send my patients home with this company’s equipment. Will never be using Apria again.

Been trying to get a wheel chair for my uncle, doctor called the order in over two weeks ago. I called to check left message. Havent herd a word back since .

The system is so automated it cannot respond to real world situations. I have been seriously considering switching providers due to the Apria lack of customer service at any level or definition of the term. This time the system did not allow for a rescheduled appointment. It allows for a confirmation or cancellation only.

It would be nice to talk with someone here in the states, that speaks English. The Indian dialect just does not cut it. Because of the question I had on my bill she threatened to send it to Collections.

Seriously deserves zero stars. They are impossible to get a hold of. You have to call a national call center first and request that the local branch call you back. They have never, not once, called me back. To set up an appointment, you again, call the same national call center. Not once has the local branch had a record of the appointments when I show up. Ive been waiting for a week and a half to have the pressure setting on my sons CPAP changed. This is something they can do remotely and should take like 5 minutes. Ive called several times and am not getting any response. I shouldnt have to drive 40 minutes one way and then hope that theres someone who can help me when I get there. As soon as the rental period is over and we own the machine, we will be finding a new durable medical equipment company.

Calling for a bill inquiry. Told to wait 35 minutes until I can speak to an operator. Totally unsatisfactory. Wish I knew of another service provider for oxygen supplies. Besides, when they dropped off equipment...no user manual or instruction manual. Try to get information from them. Good Luck.

May 2012: This billing department is awful!!! They overcharged us by 75%, when I noticed it and contacted them, (they never contacted me), and it then took almost 6 months to receive a refund! (Im talking several hundred dollars here.) Everyone was super friendly on the phone but when it came to follow through, there was none. I called 6 times over 6 months and several times they told me it was submitted incorrectly but then was never resubmitted without me calling them to see what the holdup was. They were the ones submitting it in the first place. I started to wonder if they knew how to do their jobs.They are unorganized and don’t communicate with the customer. They showed up at my door with another product, never contacting me to schedule a delivery. If they had, I would have told them we opted to go with another company… If you have no other choice to use them because your insurance won’t use another company, just be sure to stay on top of the billing department.Oct 2012: As if the previous problems werent enough, I just thought you might want to know I got notice that someone stole a work computer out of an employees car and now my infants social security number and our personal information has been lost and is now vulnerable to fraud... dont use them if you can.

The system is hard to learn they are unorganized and still too new. The job is stressful and made me hate myself. The only thing I enjoyed was the pay. The management is horrible you ask a supervisor a question and you get different answers from all of them, or they make up answers. They have a group chat with over 80 people where you are expected to get your questions answered. You usually take calls out of state and it is almost impossible to get a hold of the local locations which is frustrating to you and the caller. Sometimes the calls get too overwhelming, its every one of five calls someone is yelling and they dont train their employees well enough so youll be correcting a lot of other peoples mistakes. Every day I would go home feeling upset because sometimes the callers are way rude. I wouldnt recommend to friends. I worked at Apria from June 2016 - December 2017.

These idiots cause health emergencies and should have their medical license revoked. They failed to deliver a medical as promised in spite of multiple promises to have it delivered within a few hours and follow up emails and more crappy promises. On top of that and hung up on me multiple times and their supervisor hung up on the nurse who was helping me. Their guiltless salesmen lies are inappropriate in the medical field and may cause my child to be admitted to the hospital when I go this morning, which is 6x later than the nurse suggested. If they dont have late hour delivery, they should say so, so that we can find someone else who is competent and honest.

ZERO STARS!! My newborn son needed phototherapy treatment for his jaundice. We were told 2 hours to process and they would be in contact with us. No one ever called. I was on hold for 20 minutes and was told it would be another 2 hours with no further explanation. After 5 hours with no contact and being on hold for 30 minutes I had to demand answers and was told they were unable to verify our insurance. When I asked when they were going to tell me that, Jonathan said he was telling me right now. And it was only because I called them!They are completely unprofessional and dont care about the needs of their customers at all. Make sure your phone is fully charged if you try to call them because you will be on hold for at least 15 minutes before you will get to talk to someone who will transfer you to someone else. Avoid them at all costs! My sons nurse said that shes had nothing but trouble with them and shes never had anything work the way it should with them. It took 45 minutes to cancel our order. Seriously, find another company to work with.

I recently had oxygen with Apria when my oxygen was delivered I was told I needed to provide them with a credit card in case there was a problem and I did not return the equipment, I did not really want to do this but I did, In the contract that I signed it was outlined that I was signing up for auto pay and that my card would be billed if the insurance did not cover, This was not made clear to me so when I did not need the oxygen anymore and they picked it up they billed me for what the insurance did not pay and applied to my deductible. My fault for not fully reading the contract but also I feel that I was misled into believing that it was only if I didnt return the equipment so I will never use this company again!.

My son has been on oxygen for 20 months, and 90% of the time they screw our order up. Their customer service is awful. The wait time when you call is way too long. They dont keep their records straight. This is life sustaining equipment theyre dealing, but they have no respect for that. I honestly dont know how they stay in business.

After playing phone tag for a few hours, listening to muffled weird voicemails from these rediculous people, trying to understand what they were saying and navigating their horrid automated system, I was finally directed to someone who spoke clearly. However, she was very rude. Every time I try and call back im thrown through numerous hoops and the person at the other end sounds extremely confused about what their job is and what they are supposed to tell you. If its not a situation they can reply with a script, they get all freaked out and try to get you off the phone by saying they cant hear you, they will leave some superior person who can answer all my questions magically a message, etc.. Teach some real customer service for christs sake. You guys suck.

Worst service ever, have to go through them because they know they have you over a barrel! Hold times are rediculous! Every time my mother has had a problem with her equipment, you can’t reach a person quickly and when you do they have no idea when a technician will arrive, if ever! Someone should compete with this company, it wouldn’t be hard to sway their current customers.Just to reiterate what every review on here says, I would give them a zero but you have to give them a 1 minimum. Competition in this instance, would be a great thing!

Bogus company! Charged for unauthorized items, bs overseas CS wont refund and given so many varried reasons why they cant I have had to file unauthorized charges with my bank and cancel debit card. The CS is a joke and you cant speak with anyone but oversea call center employees who just dont give a .... No one works in the stores??? I dont buy that. Def. do not use this company for anything!!

Horrible customer service. They constantly talk over you. They don’t attempt to help in anyway. I will not be working with them ever again. Like most people I would give them zero stars if I could.

We worked with Primary Childrens to arrange drop off of products for our infant son. Through a headache of trying to nail down an order with Aprias national service, we ended up heading down to the store from to attempt to pick up the products ourselves. Renee and Trace worked with us, even though it meant bending the rules slightly, to help us get what we needed to finally be discharged from the hospital.Even through breakdowns in communication, stressed out parents (us), and restrictions on giving us products (we live outside of their servicing radius), we were treated with respect, the employees were kind and accommodating, and ultimately our problem was solved.

Horrible company-if you can avoid using them save yourself a ton of hassle and go elsewhere. No one communicates within the organization, no one knows anything. They do not seem to care about their customers. They need someone to answer the phone that is fluent in English and can operate a computer.

My doctor sent me to Apria to use them to get my CPAP Machine setup. It took them 2 months to get the prescription from my doctor figured out. They cancelled my appointment twice to reschedule. The people were friendly but they cannot seem to get their crap together. Dealing with them has just been one frustration after another. I am going to use someone else.

I worked for apria. The branch manager terry is an idiot. She is unorganized and has no idea what she is doing, she just pawns off work on to others. They dont care about the patients and if the patients get screwed then o well. drivers are always late because they wont hire enough and drivers quit because they overworked. If you need some equipment go with alpine.

801 number gets you to national number that cannot understand English then puts you on eternal hold then... nothing disconnected

How is this company still in business?! Second time dealing with these morons and both times have been a nightmare. They cannot get orders right, hugely lack in communication, empty promises, and no desire to fix their issues according to their reviews.. simply baffled by this place....

Can you give zero stars? Even after a complaint to the Better Business Bureau and promises to fix my billing, Apria is still billing me for equipment that was returned 5 months ago. It takes HOURS (literally, HOURS) to get a person on the phone and even when they say theyll fix it, they dont. Ive had to report them for insurance fraud now since my insurance has paid on claims where I havent had the equipment

They are one of the worst Oxygen companies on the face of the plant, if not the worst.They have no compassion, towards there clients,plus there equipment is junk. They wont even deliver to there most sickest of people. There in the wrong business. My Opinion!!Lincare is a better business by far..

Appria is by far the worst company I have ever dealt with. I signed a contract for a respirator with them through my insurance company. They kept billing me for 16 months until I had paid twice what the cost of buying a new machine. Every call I got the run-around telling me to deal with my insurance company. And they kept billing me, and I am still fighting it with my insurance company. Their strategy is to suck up to the insurance companys and screw the customer. Stay away from these guys, unless you like high blood pressure.

I cant believe the trouble Ive had with Apria Healthcare. The charged me 117.39 dollarswhich they should not charged me. I cant get ahold of anyone to help me. Ive stayed on the line to their office for over 30 minutes and then asked to take a survey, never did get ahold of anybody. I am 82 years old and shouldnt have to go through this. I have 2 insurance companies for health and was charged 117.39 and shouldnt have been charged anything. Im calling my doctor and telling her to charge to another provider for my needs.

Carries a lot of medical equipment. Available by prescription from your doctor.

DO NOT DO BUSINESS WITH APRIA. Horrible customer service. I think all anyone there knows how to do is answer the phone and say no. This company cares nothing about patient care and the individual.We tried for four days to get a breast pump from them. First they said our insurance (Wise) wasnt in their network. Then when we insisted they investigate further they finally admitted they were indeed in our network, but were instructed not to sell breast pumps to people in the Wise Network. When we said we would pay full price out-of-pocket for the pump, they refused - they only sell to people in their network... /facepalm. DO NOT DO BUSINESS WITH APRIA.

DO NOT GO WITH APRIA HEALTHCARE!!! I disputed their claim my insurance was renting their cpap machine. I never would agree and have signed for that. The insurance has over paid for that machine plus there is a monthly rental fee? No way! I requested to speak with a supervisor and was put on hold. 35 minutes later a gal in insurance answers tells me I got the wrong department and transfers me again. This time the recording with elevator music informs me I have a 55 minute wait. DO NOT GO WITH APRIA HEALTHCARE

Wrong hours posted on Google local. Opens at 9 am not 8 am. It’s a disaster if you have to call-in for help.

The website indicates that the hours are 8-5, but when I called in at 8:30, the phone message indicated that the office was not open. If the hours are not 8-5, then the website needs to be changed to reflect the correct open hours.

Bottom line, They should not be in the home health business.Anyone that has dealt with these people should agree. I dont thinkthe location in Midvale Utah ever has anyone in the building, the phones are forwarded to out of the country or state. Im trying to post this and unable to.

This address is bull. There is nothing here. For some reason the insurance company has this address on file, as well as Google. Apria needs to fix this. Zero stars.

They are impossible do get stuff from and aggressive to get you to come and get it.

Always sends wrong things. Receptionist kept me on phone 45 min and could not understand the word oxygen concentrator.

Apria does not care about patients. Their employees hate their jobs and it shows.

Horrible doesnt even begin to describe my experience with this company. I would rather pay FULL PRICE for any supplies I need in the future than go through this joke of a company.

These guys suck! Customer service is horrible Ive been on hold for almost an hour all i need to do is order supplies ill never ise them again

Apria Healthcare is the WORST company to deal with. The never return a call or answer a letter-NEVER DO BUSINESS WITH THEM.Brent ReidSalt lake City, Utah