One of my favorite stops was today, not so favorite. I stopped in to look at keyboards. The area looked unkept and sloppy. Most of the keyboards in which I was interested did not have price tags. Many of the keyboards did not work (or were not plugged) so I could try out the sounds & settings. No one asked if I could be helped. After waiting for about 20 minutes and aimlessly searching for more details on some of the keyboards, I got tired of waiting and simply left. This is not usual for this store but was very disappointing. I decided to go home and look for keyboards online.

Best location in Massachusetts, easily the best stocked inventory, and theyre actually willing to talk with you.... unlike most other locations

Great service and knowledgeable staff.

Amazing buisnes very polite ppl working there r very caring

Great customer service! Dorian at Millbury Massachusetts is always so helpful and knowledgeable!

Staff is helpful, good prices. Pretty much comparable to sweetwater.

The place is nice in general but I came in with a guitar I had received for Christmas from a family member and it was obviously a cheap one since I am starting to learn how to play. I came in and the first gentlemen that assisted me was super friendly and directed me to the guitar tech. He did my diagnostic and told me to just return it since it was defective I asked if I can just get it fixed (I was willing to pay any amount so I can start playing.) he kept insisting that I return it because he had never heard of this brand and it was a really cheap guitar. I took his advice and returned it but I left the store with a sour taste in my mouth. They made me feel like I was a waste of there time because I didn’t buy a guitar from them and it was a cheap beginners guitar.

Great selection of instruments in every price range. Staff was friendly, professional and helpful.

I honestly hate leaving bad reviews, and I tend to give everyone the benefit of the doubt, but... I literally just paid $80 to have my guitar strings replaced. took my 15 yo Ibanez acoustic / electric in for service. a little beat up, needed new tuning pegs (rusty), neck adjustment, new bridge, etc. i told them everything i wanted done and no problem with the cost. they suggested / I paid for the deluxe tune up package. two days later, pick up the guitar and literally the only difference / thing they did is change the strings. it wasnt even polished properly (streaks all over the guitar) and none of the other work requested was completed. save your money, do it yourself...

Twice Ive had pleasant experiences at this location!! I am SHOCKED but pleased!! The staff was beyond helpful and accommodating. They remembered me from a previous visit. Normally I is awful and I leave disgusted, but SOMETHING HAS CHANGED AND IM OVER THE MOON. please keep it up I boycotted and started going to Union fir everything but now Ill be back. Lets hope it stays this way!!

I love millbury guitar center. Theyve got the best customer service. Everyone Ive encountered, in person as well as on the phone, is enthusiastic about helping you out and getting you what you need. I wouldnt go anywhere else.

This store (this location specifically) has taken a complete 180 over the past few years. I remember they used to have friendly and knowledgeable staff who would approach customers and offer assistance.Nowadays, they act like it’s an inconvenience when a customer walks in, because you’re interrupting their conversations with other employees, or simply because they have to stand up to help you. When you do finally get them to assist you, they say “let me check in the back”, disappear for 10 minutes, and then you turn around, and they’re in the middle of processing a sale with a different customer. Apparently commission is the only thing that’s important there.This store reminds me of every Radio Shack, in the months leading up to them going out of business. So I expect this location to not be around much longer.

Ive started taking piano lessons here and theyre great! Josh is an amazing teacher, and the staff in the store is pretty fantastic! Highly recommended.

Got everything! Looking for beginners guitars, I would of thought with these times the piece would be out of your A€▪︎!! But got some good deals there check it out!!

Very knowledgeable folks, they help you find exactly what you need!

Today was my first time there. I picked up some VIC FIRTH drum sticks. The drum tech behind the counter was very helpful & knowledgeable. I wish I could remember his name. But he was very helpful to me.

Love the studio mics testing station!!

The guys were super helpful and helped me pick out our first guitar string replacement. My 2 and a half year old daughter was having a wonderful time checking out all the instruments!

Jesse helped me pick out a few accessories for my guitar. He was attentive and helpful. He listened to what I needed and provided me with reasonable solutions. I highly recommend seeking him out for assistance when shopping around this Guitar Center. Thanks !

Was ok.. Seems like a shell of itself prior to Covid. Kids on phones, etc .

Dont bother going here. I was trying to buy a cymbal. I asked the manager to open the cymbal lock so I can purchase it, nothing. I walked around the store to find someone else to open it, no one was there. I asked the manager again, he said Is this to pruchase it. I said yes. He didnt page anyone. I waited a 10 more minutes then I walked out. I told the manager Thanks for the help. He just looked at me, like I was the problem. Dont bother, worse service ever

I found a great guitar but just need the money to buy it! Ill get there

Everyone there was super friendly, would go again

The staff is very helpful.

Very nice place

Awesome DJ / Live Sound Stuff. Amazing Service. Easy.

Started to receive new gear after pandemic.

They special ordered my item for me and the curb-side pick up was fast and easy!

It is so sad to see what is happening to Guitar Center in general. And Covid has only made worse the situation.At the Millbury GC, however, there was a good amount of customer traffic. Christmas gift buying mostly. And I overheard the staff engaging in real, meaningful conversations with the customers, guiding them to the best tangible realities of the gift ideas they had in mind. I dont mean simply upselling.I was, likewise, able to find gifts for my grandsons, that I am satisfied with, and I hope they will enjoy and play. Musical instruments arent much good if theyre kept in the box.

Helpful staff busy at times but good finds

Have been going here for quite a while and everybody is always EXTREMELY knowledgeable, helpful, and very friendly. They never try to push sales on you and are genuinely interested in getting you what you need, and not upselling you. Had a very, very positive interaction with Teddy and Jo Ann today while dropping off my Epiphone Wildcat. Could not have been more pleasant, friendly and helpful!

Bought a high end used bass from this store. Item was listed in excellent condition. It was shipped to my home. Item was not appropriately packed. Arrived scuffed. Had a previously broken neck that was poorly repaired. Packed with dust. Intonation was way off. Smelled like and ash try.Obviously this chain is not run by professionals with integrity.

Um, they didnt show up to open the doors. A supposedly free 2 hour group lesson didnt happen. Unforgiveable.

It never fails that Ill get poor customer service when I go. And wish over and over and over that although my son is a guitarist I could go to Guitar Center and actually get H.E.L P last time I spent 1k but it doesnt matter. THEY JUST DO NOT CARE TO HELP IF YOURE A WOMAN!!!!!!! Im OVER IT. THIS YOUR LAST CHANCE ABDVYOU GUYS BLEW IT. I CANNOT BE THE ONLY CUSTOMER WITH THIS AWFUL FEELING WHEN I LEAVE!!!HORRIFIC CUST NOSERVICE

I had a good experience. It was hard finding prices on stuff, but once someone helped me I got what I wanted right away. He was very friendly

Got a great deal on a used guitar amp! Still had all the original stickers on it and it looks brand new!! Love it!!

Couldnt find exactly what I was looking for but got excellent help and advice.

Had a great experience with all the staff there while buying my first little concertina ukulele and I love it!!!

Pretty awesome. I went to test a couple guitars, and the experience was great. Next time I won’t play Stairway to Heaven though...

Always have a good experience every visit. I often go there to purchase musical instruments and live sound equipment either for my band or my church. They offer products catered to beginners and professionals alike. Staff are often musicians themselves and are familiar with the equipments.

Guys are knowledgeable... but sometimes you have to use multiple forms of communication assistance indicators like chirps, coughs, grunts, and barks to get them to stop talking to each other about their own bands to help you find a chord to plug in what youd like to test and buy. Crazy how helpful one guy became when my brother was ready to swipe his card for a $1000 Taylor, hard case, PA, and other stuff. Introduced himself and everything... for that commission ;)

All inside was call and ask a question and was immediately givin attitude. Worst experience Ive had with guitar center. I was basically told that their order packing was more important then my questions. Absolutely rude wont ever show at guitar center again guess all Im left with is amazon :(.

Great place. Quite the change since last time I was there (about 2 years ago).More inventory to choose from... both new and used. Friendly staff. Pretty much everyone that I crossed eyes with was willing to help me.Ill be happy to go back. It has more of the family feel that I like out of a store like this.Keep up the great work.

Everyone was very helpful and the staff was doing an excellent job maintaining social distancing during this crazy time.

Lots of nice gear. Staff, not so much. I asked a question and they reacted as if I was bothering them, and annoyed tone in their response. I’d never go back. I’ll just go to the Natick store, bigger and the staff are much nicer.

Teddy and Jesse helped me to find the perfect guitar. No one better than these 2 at guitar center. Knowlagable and personable. These two deserve a raise.

Very poor service no staff in the Millbury store has any knowledge of music or music production you cant even buy anything from these clowns any longer the online service is probably the worst in the entire world. Instead of wanting to make sales and take your money they would rather act ignorant and have you cancell your order the entire staff at Millbury guitar center should all be terminated and maybe the owner president and CEO of Guitar center should focus on hiring people knowledgeable on sales and music

The staff here are unbelievably friendly and if you go, it’s worth talking to Ben. I was referred to him for a re-stringing and not only was he more than fair with pricing, he engaged me in friendly conversation and was one of the most personable employees I’ve ever met. He knew what he was doing and showed a real zeal for his craft. Another employee also gave me a box free of charge to transport the guitar and I was grateful. Overall I was completely satisfied with everyone there and would highly recommend this location to anyone.

My Grandson Wiley played drums for hours on his own, now lessons, nothing he cant do with out help. Thanks guys.

Ive had my beater guitar serviced here twice in as many years. Both times its come back in excellent condition exceeding my expectations. Folks are friendly and knowledgeable be it service or sales. Beginner or expert.

Not sure why people are saying the customer service is bad. Ive been going to this guitar center location ever since they opened. They have a huge selection of new and used equipment. Recently bought 2 guitars from them and they were very patient with me and all my questions. First I got a beautiful Taylor then more recently a Gibson. The staff was very informative, and friendly. They even took time to show me how some of the equipment worked, Lee was the one who helped me with my purchase. Was a very satisfying experience and will definitely be returning. 5/5 Id give them more if I could

Got a great fender acoustic guitar for a decent price. Salesman was really helpful, he didnt try to over sell me. He got that we were on a budget. But I like fender. Gave me a great option

Nice service. Good prices.

Dorian in electronics really knows what hes talking about, great customer service!

Good employees

Large selection of musical instruments. Knowledgeable staff and luthier available for repairs and maintenance

Jesse and Teddy were a huge help! Very knowledgeable staff who are quite talented if you ask me! Great place! Good quality stuff! Wide variety!

As much as I would prefer to purchase from a smaller business, and I hate to admit this, purchasing anything from GC is always so easy and the sales can be pretty damn good... My only issue (sometimes, not always) is that their techs and sales folks tend to be a little less than expert with their skills and experience. But theyre usually great about conducting themselves professionally and courteously and I cant say Ive ever had an issue with my interactions with them. Always a pleasant experience chatting with a fellow musician if nothing else!

Clean and super helpful staff, I was able to find birthday presents for my son! Billy Harpin rocks and so doesnt Guitar Center! 😁😊🎸🎸🎸

If you don’t mind markups that stand we’ll over 50% of what you can find on amazon go here. I give 5 starts because we need to continue to involve the community with the arts and here they let you feel and experience music. Mostly for rock and roll.

The best

Always friendly and helpful. Ive never had a negative experience here. I like that when an associate isnt sure about something they dont try to bluster their way through, they find someone with the knowledge to help.

Very expensive and 1/3 store filled with left over guitars. Very bad selection and very naive help.

Best guitar center around, they are helpful, courteous, and give you plenty of room to brows and try the instruments. Always enjoy my time there.

Staffs were very helpful and friendly. Gave great advices regarding your purchased items as well on how to use them effectively in your studio setup especially if you’re a newbie like myself.

I want so bad to love guitar center. The customer service is just absolutely horrid. And it’s not just a single store, they’re all the same.

Looks like they just piled everything on the floor. Cant move around in the store the place needs to be picked up. The repair section looked like a junkyard everything was scattered all over the place. Couldnt even get to the guitars behind it afraid to step on the parts all over the ground.

Good Place...But some of the staff needs retraining. Great idea is, to send them to Natick Ma Guitar Center shop..to learn some peoples skills.

Great friendly staff!! My daughter is very satisfied with her left handed Ibenez guitar she got for Christmas. She always wants to go just to hang with the staff. Couldnt be more satisfied

The people there are truly passionate about music, and I had great talks with two of the workers there for a decent amount of time. While theyre interested in your life and what you play, they make sure to accomplish the task at hand first and foremost before getting to know you and your playing style better.

Good stuff no pressure sales tactics

Not really a music guy, but went there with someone else and they seemed to know what they were talking about, and were helpful.Accidentally shoplifted some guitar picks though, so I feel kinda bad

Came in today on my lunch break to get info on my next guitar purchase. They were busy, however i had 2 questions to ask. 1. Are the value pack electric guitars comparable to stand alones and 2. What is a good acoustic for around $200. First the associate who was visibly upset that he was stuck at the register (and made a call saying he needs a body at the register) started to answer question 1 when he got a call. I respectfully waited a couple minutes for him to take it. He continued to answer my question, and then was interrupted by another call which i also respectfully waited, when he was done he just walked away. After a couple moments another associate came over. I asked question 2. He said at that price there is bot much that is playable, but i can point you in the right direction. He brought me to the doorway of the acoustics room and said, with out entering, i wpuld get the yamaha (something) 600. I said ok as he was also visibly frustrated for some reason, and then he walked away quickly. I looked in the direction he pointed, for a yamaha with 600 on it, gowever found none. I found at least 3 guitars which sounded nice, yet i had more questions, and felt unwelcome, and just left instead. Guitar center has some great deals, as i have seen online, however the customer service at this location was not impressive.

I picked up a Jackson bass today

It is ok. Its just short on many things due to the pandemic

Staff is great. Manager has a ln ego problem. I tried to bring something up to him and he flat out ignored me and walked away. Zero people skills, not very confrontational. Bad for business

I had a nice review before but tonight changed it ! Went in like usual and played in the acoustic room as I left I bought a pack of strings and a cable . I just asked a question about the cable because Ive had problems with them before and the man behind the counter was rude as hell to me saying you dont jump rope with them and you dont fling them across the room so your cables last ! And then checking our instead of saying over here sir it was a forcefull point with right here and I could tell he had a massive attitude towards me ! Attitude is everything towards customers !! Guess I will shop on line for now on ! You lost my business!

Two stars for very weak customer service and lack of stock. Ive given this guitar center location a few tries to win me back but I usually leave feeling disappointed. Most of the sales staff seem disinterested and lack product knowledge. Case in point- I just went to see if they had a tube mic pre amp and some acoustic strings. The pro audio associate was on break and he likes to take extended breaks so it wasnt clear when he would return. The only available associate didnt really know what a tube mic preamp was and said their system was difficult for finding such things. Long story short, they didnt have it, didnt know what it was, and no one asked if I needed help after 10 minutes of walking around the store. I left without buying strings. Ill just spend money at Sweetwater because they actually want my business.

Bass wasnt working and the tech there was asesome. Found a short in the wiring and fixed it up fast! I will definitely be back!

Minimal professional keyboards in premises

Online service was great. In store though the experience is a little different. I believe the staff gets paid in some way through commission. I felt pressured into buying items I didnt need. Now I own 20 dollars worth of guitar strings that I really never wanted to begin with. Us return them, but Id rather not even need to go back in.

The sales staff here is awesome, friendly and great with new customers and regulars alike. This store feels like a second home, they always give great recommendations and they all come from unique musical backgrounds which makes it nice to cross check opinions between employees. The only thing holding the store back is that the inventory is mid tier, its not super diverse or the worst, but again I have to say with emphasis that this is the best guitar center sales crew Ive seen in new england

The service was great, went to sell some pedals, and they did their best to get me the best price they could on some of the more common pedals that I brought them

I bought a guitar strap from this place several years ago. A fee months back, they suddenly started spamming me with emails and offers out of nowhere. It screams of desperation for sales.

Good place to hear or play musice with guitar 🎸 and drums lots of other things like piano 🎹

Great customer service. Very knowledgeable. Would of given 5 stars if they had what I was looking for in stock.

Great place with great staff. The people in the pro audio department are very knowledgeable.

I brought in my Mustang for a set up because the vibrato wasnt really working the way I wanted it to and I didnt know how to fix it. I paid $60, on the phone talking to the tech he said to me that it was his first time setting up a mustang style vibrato (Yikes)! The vibrato is set up just the same as when I dropped it off and guitar now buzzes WORSE than when I dropped it off, not only was I robbed of $60 for awful service, I also now have to pay for a real professional to set up my guitar. Im beyond dissatisfied with this, I will NEVER bring my guitar to a guitar center tech ever again.

I dont know all to much about music myself, but it was a large store, it had a humidity controlled acoustic guitar room, sound proof booths, audio and recording, and percussion instruments.

Very professional and friendly staff. Extremely knowledgeable. Owen helped us with my sons guitar and he gets a 10 out 5.

All those bad stuff you have been hearing, they are all lies, this center has experienced staff, has a wide selection of instruments besides guitars. And I got a name brand guitar for only 140$, better than Amazons 200$ ones. Certain accessories are expensive, but the investment will last you for years. In few years practice, Im going to spend hours there, Just trying out every kind of guitar there under the sun. ◕‿↼

Great store. Much bigger than the Boston one. Nice dudes at the store, friendly punks.

My son has guitar classes with teacher Jason, very competent and I see results and satisfaction in the learning of my son .. the manager also super attentive and polite .. excellent prices and great products ...

Arthur you are one great person!! Wonderful spirit and love of what you do at Guitar Center!! You rock brother!!!

Great musical instruments and stock,staff helpful prices good

Fun and friendly staff...always happy to help!

One lefty acoustic guitar in the whole place. Zero electrics. One of the reasons I never go here anymore.

Roland Drum kits do NOT come with a high hat stand or bass drum pedal. This was not made clear to my by the salesman (Ok, 50% my fault for not listening, 50% his for not asking me would you also like to purchase...)Long story short, I went back prepared to spend a couple hundred bucks more and they gave me the HH stand and bass drum pedal FREE OF CHARGE. Not only that but the manager was nice about it, even thanked me.You cant get better than that. Id give them 6 stars if I could!

The repair guy Ben is knowledgeable and very helpful to a novice like me.

Next day shipping arrived as promised! Thanks guys!