Bought my last two cars from Jordan & the experience was smooth and seamless! Sales staff was fantastic both in 2014 and in 2021. Thankful to Dennis in 2014 & Mike B. this go around for the friendly and supportive customer service! Would recommend to anyone!

My experience with Jordan, and specifically “Mean” Jean, has been excellent. Unlike other local dealerships they are not into playing games or deceptive pricing. Also, no “market adjustments” that force a customer to be completely upside down on any purchase. In fact, I ordered a 2022 F250 Platinum Tremor in early June and they were happy to let me use my plan pricing. Another Ford dealer in the area has a used 2020 on their lot asking more than I paid for new. Save yourself hassle, headache and time…just call “Mean” Jean Green at Jordan Auto Group and you will be treated to the easiest and most cost honest experience you have ever had while buying a vehicle!

I just had a great buying experience buying from Wendi on the Pre-owned lot. Far easier than I expected! No pressure to buy, totally helpful. When we stopped to look on Saturday, the whole family enjoyed the experience

I worked with Mike prior to traveling across the country to buy a car. When I got there the car was in the condition I expected it to be in, financing was easy although I was already pre-approved through my bank. The finance guy I worked with, Paul, answered my questions and did a good job of explaining everything I needed to know. The dealer was easy to work with and I had a good experience. If you are considering buying a car with them you will be just fine. I have not worked with the service departments so I can’t comment on those.

We were driving to South Bend for a football weekend and our car battery died. We arrived very late Friday afternoon and even though they were extremely busy, Jordan Ford still fit us in and changed the battery with very little wait. They went above and beyond, and their service staff was friendly and very customer focused. Awesome experience. Highly recommend!

The buying experience at Jordan Automotive Group was easy, no pressure, fast, and friendly. Kevin Ball shared his knowledge of the vehicle, was prompt to answer questions, and made sure the entire purchasing experience was a good one. If you are looking for a vehicle you should consider Jordan and ask for Kevin Ball!

This was our first purchase from Jordan Ford and it was a great one! We were Keatons first customers and he was fantastic. Answered questions immediately that he had the answers to and if he didnt have an answer, he found out and called us back. Great guy to work with! Unfortunately he wasnt in when we closed on our deal, but Shawndel helped us and was also great to deal with. Paperwork was easy and we were done quick! Keaton did a follow-up call a few days later to make sure everything was okay and that we were still happy with our purchase. Highly recommend Jordan to anyone who wants a FAIR deal and not wanting to hassle with pushy salesmen.

Bought my F-150 from Jordan last week. Eric Cooper worked with me and is a great salesman. It’s a no pressure atmosphere which is a nice change up from the typical car dealer. They fixed two issues with the truck for free! Overall a great experience.

When you get too busy, your service quality will drop..... a lot.Left my mustang here to repair the piping window. I told them the window is poping up and down and I will pay $150 for only checking the door. They said they cant replicate the poping problem and wont dissemble the door. He said he doesnt want to take my money???????......... I am so confused and ask them to double check and call me when its done. Its almost closing time and they didnt call. I have to call them and they said its already ready for pick up??? Guess they didnt even bother double check. When I got back the car, next day its randomly poping again.Will never return to this dealer and wont recommend it to anyone at all.

I have a lot of anxiety issues so going places to make big purchases is always difficult for me. I found a pre-owned Town and country minivan in my price range on their website. I called and set up a test drive. The van was perfect and exactly what I was looking for! The account executive I worked with, Kadi Wood, made it so easy I had hardly any anxiety at all. She was patient and kind and explained everything. After the sale was complete, she even filled up the gas tank and took the stickers off the window for me. I will definitely be going back for all my future car buying! Great place! Great people!

I bought my new (used) car from here! Wendi Burns helped me the whole way. She was very helpful and patient. This being my first time buying from a lot, Wendi answered my questions and let me take my time. I could not be more pleased with Wendi and the team there!

I have been a Jordan customer since I moved to the area. My experiences were always very good. I even purchased my new vehicle from them and the experience was very good! Anthony and the rest of the sales team were great! Got me the exact car I wanted!The service department has been ok but routine maintenance seems like it’s an inconvenience to them

We drive 1800 miles every three years to lease our vehicles. We refuse to go anywhere else as they make sure they get what you want on time. They make sure all the possible discounts are in place and detail the selection for you. Michael make sure he explains everything inside and out. Tommy is the guy to see for the best of what ford has to offer!

I always have a wonderful experience at Jordan and this time was no different. I worked with Juli Turrell to purchase a used vehicle and she was knowledgeable about the cars we test drove and very accommodating. When we finally settled on a car a few days later, the purchase process was quick and smooth. We will always go to Jordan for my car purchases and service!

Kadi was amazing! She let us look at several vehicles, no pressure. Super fast, efficient and very successful and happy experience. Our 3rd vehicle from Jordan and they always are the best we’ve ever dealt with!

Andrew was fantastic. I would recommend him to anyone looking for a car to go work with him.

We bought a 2018 Toyota RAV4 from Kevin Ball at Jordan Toyota. He is awesome! He made buying a car a very pleasant and easy experience! Highly recommended!

Mike Banashak did a great job once again selling us a car that we wanted. It was effortless. He continued to help us after our sale with a few other things. Customer service is very important to us. Thats why we keep returning!

I love Jordan Ford! My husband and I have purchased three vehicles in the last 6 years and have had great experiences each time.I’ve purchased two on my own and was treated with respect both times. That means a lot to a woman who often is invisible to the car buying world.Thank you Ian! Thank you Paul! Tacos forever!

Jordan Ford was amazing, I was helped by Andrew Meeks who was very helpful and didn’t make me feel pressured to buy a car right then and there. I told him what I was looking for and he found it! It’s the perfect SUV for my family and I am so happy he was there to make everything go smooth and answered all my questions. Highly recommend this place and everyone else that helped with this process were great as well.

I am a first time car buyer so I was initially intimidated by the car buying experience. I am so happy I chose Jordan Automotive and lucked out having an awesome staff member to help me out, Kevin Ball. From the start Kevin was attentive and sincere, and he dedicated his energy to helping me find a car that worked best for me within my budget. The process of buying my Nissan Rogue went so smoothly and I realized buying a car doesnt have to be that scary and intimidating. Thank you Jordan Automotive and thank you Kevin!

We had a great visit with Jean and all of the staff at Jordan Ford. All of our questions were answered knowledgeably and we felt like they genuinely cared about us. They made sure we got a vehicle we liked within our budget. This was smoothest experience we’ve had buying a car.

Love Jordan Ford Jean and Brandy are the best! I bought a certified Ford Escape the whole transition took under 2 hours amazing! Got a great deal on my trade in!

A big Thank You to the Jordan Ford Service Team!! I was traveling from North Dakota to Pennsylvania and my rear turn signal quit working. I pulled into the service area this morning without an appointment and the team quickly helped get me back on the road They replaced the bulb, washed my car and didnt charge me anything!! Thank you so much for your help - this ND lady will always remember the friendliness of Indiana!

Kadi Ford was great to work with. Made a great first time buying experience for my daughter.

I had a fun and easy experience with Mike Banashak. He made us feel like family. Everyone there is friendly and helpful. Since we had bought at Jordan and Mike before it was a no brainer where to go when we needed another vehicle. Thanks Mike.

My husband and I are long time Ford drivers. We know the product and know what we are looking for. We had done a lot of online research, looking for the one we wanted. We were excited when we found it at Jordan Ford. When we arrived at the dealership, we were greeted by Wendi Burns. We told her what we wanted to see and she was happy to help us out and brought the vehicle around for us to test drive. Unlike other dealerships we had visited, Wendi was not pushy, nor did she try to oversell the vehicle. She let us take our time and look it over without being in our space. What a breath of fresh air! We then spoke with Kara Mitchell about our trade-in. Kara was great and explained things in detail. Both Wendi and Kara were great to work with and we felt very much at ease throughout the entire process. Overall, it was a great experience - so thanks again Wendi and Kara!

Mike was awesome to work with! Love our new Acadia!

Jordan Ford is a dealer I can openly recommend, but they dont have much right now. New or used. I dont blame that on them, but theyre lack of flexibility on what they do have I take issue with. It might be a sellers market right now, but theres no need to prove it to despite buyers:(

This is our 5th car we have purchased from Jordan and Kevin Ball. Him and his partner Daniel Stacker went to great lengths to make sure everything went smoothly. They both made it very easy to shop at Jordan. Excellent service once again!!!

Mike Banashak and his team did an amazing job helping my mother buy a used car. They smoothed out some bumps along the way and made it an amazing experience. When purchasing a car, Jordan is my first choice, as I have purchased 3 vehicles from these wonderful folks in the past. Thank you so much!!

Walked into the building and was met with instant positivity and a low-stress environment where I was able to purchase a car. Joe did an amazing job with us and the overall service was great. They went out of their way to do what was most convenient and I was met with the most respect. Would highly recommend!

Worked with Mike Banashak the experience was great.

Great service from everyone. A special thanks to Ian Holdread for making it easy and enjoyable to purchase my truck! Hassle free very helpful thank you!

Shortly after getting my new car, I found corrosion on the hood and someone sideswiped it in a parking lot. The body work done by the Jordan Collision center was beautiful and Shawn and his staff communicated everything timely along the way, making this a effortless and seamless process! I am very pleased with both of my 1st time experiences with Jordans and will bring my car to them for everything from here on out!

Update: On my subsequent oil change (Not at Jordan) I discovered that not only was the service poor at Jordan, but they also did not use a genuine Ford Motorcraft oil filter like I was told they would. Ive attached pictures that show the new genuine ford filter (New) next to the used (what appears to be Fram) filter that was in my truck. This is very deceiving and makes me also question if they used synthetic oil like I payed for as well.I seem to have an issue every time I go to Jordan Ford for service. My most recent visit was for an oil change and was no different. When I arrived I confirmed my 9:00 appointment for an oil change with the service writer and signed the paperwork.At the time of checkout I discovered that they had up-charged me for the works package and included a tire rotation and car wash. My first issue was that I had just installed my summer tire and wheel package the day before, so my tires were already where they needed to be. My second issue is that I had already aired my tires to the appropriate psi for towing for an upcoming trip, and they lowered them without asking. My third issue is that they washed my truck without asking or approval.My final issue I discovered after arriving home. After getting out of my truck I noticed a strong oil smell coming from the engine bay. After opening the hood I found that the techs had left a large amount of oil on my hoses and engine from removing the old filter.When going to Jordan Jordan Ford service Ive grown to expect poor customer service as well as poor sub par work from the technicians.

I have been thinking about getting a new to me vehicle for over a year nowWhile looking online I saw a couple at Jordan Ford that I wanted to try. Ian Holdread was a pleasure to work with because he wasnt trying to sell me on a specific vehicle. Instead he allowed me to try them out, ask my questions, and decide what was best for me. It was refreshing to be doing business with someone like him. The buying process was quick and easy and I would buy a car from him again.

The Jordan team was amazing. Mike Banashak was our salesmen and went above and behind providing excellent customer service and not feeling any pressure of buying a vehicle. Anthony Johnson give us to Mike from an internet sale and he sure got us in the right hand. A couple other folks helped us too for the credit app and Finance center they were amazing as well staying late and getting us wrapped up. We will for sure go back to Jordan.

If you are looking for a place to buy your car, an experience as much as a great deal, the Jordan automotive group is a family that will take care of you. I went there to buy my last car. I was in such a jamb that I had to ride the city bus to my appointment with Shawndel Gordon. I panicked after getting off at the wrong stop and having to jog through Mishawaka in hopes of making my appointment. Finally, under the Princess City Parkway overpass, I called Shawndel and explained I might be a little late. By the time I finished explaining what had happened he was already on his way to pick me up off the side of the road, and thank God, because it had started to rain.This level of care began on the side of the road and didnt stop until after I, myself, was on the road. Headed into Jordan Ford, I had a strong idea of just what I wanted; this made me a tough customer, but Shawndel was patient. We must have toured their lots three times as I grew more comfortable with the idea of buying something other than the dream I envisioned in my head.I ended up buying a car that day, but I couldnt drive it off the lot because it had just been traded in by another customer and hadnt undergone the Jordan inspection. No big deal, Shawndel explained, it would be only a couple days. In the meantime, he drove me home and we even stopped to get dinner on the way, 5 Guys. True to his word, 2 days later, Shawndel picked me up from my place and drove me back to the dealership. I couldnt have imagined what I was in for.Shawndel and Hugh put my car in the middle of the showroom floor with a giant red bow on it. And the garage did such a great job detailing the car that it looked like it belonged there! I was blown away. Hugh gave me a crash course lesson in Kias from his own experience as he explained all the intimacies of the car to me. I had bought the car, the check was theirs, but even then, it seemed like their kindness only grew; I was not just another customer to be gotten on the road; I was now a part of the Jordan Family, and it showed.Last but not least, I drove my car straight off the showroom floor that day. I couldnt have asked for a better car buying experience. If you want to enjoy car shopping and trust a salesmen, if you want to gain a family of support for your car, the Jordan Automotive Group is waiting for you. I liked it so much that Im in a hurry to pay off this car just to go back and buy another. -MMF

Ian and Soc made my experience great. Awesome professionalism, great customer service, quick and efficient. No runaround, no typical salesman experience, and no drama. Would recommend them to anyone looking to get a new or used vehicle. Great team!

I recently bought a certified pre-owned Ford Edge from Jordan Auto. Mike B. and Kara M. and the entire Jordan team were great to work with. I would recommend them to anyone looking for a fair price and great customer service.

Incredibly disappointing experience chock full of unclear communication after vehicle purchase with regards to title, registration, and license plate procurement. Would not recommend as now I am left to fend for myself dealing with the BMV and an imminently-expiring paper plate.

My wife went to have her car serviced. She was to have her oil changed, replace two tires, the general check over and have them look at the headlights ( they seemed to not be pointing in the correct directions). We made the appointment for 8 am and expected the entire process to take up to two hours. My wife waited and after two hours asked if she could have an update on her vehicle. They told her that they had changed the oil and looked at the headlights and would start working on her tires shortly. They said they would be done in about 40 minutes. She asked for an update after the 40 minutes had turned into over an hour and they said it was ready and they would pull the vehicle up. Once again it seemed to take an excessive amount of time to print the paper work. All through out her FOUR HOUR wait she saw other guests come and go. Although maybe she should have asked exactly how long the process was going to take from the get go I feel that the service staff should let a guest know when the requested maintenance will take roughly half a day. Lastly their tire prices are ridiculous. The tires we purchased were roughly twice as much as a comparable product from belle tire. Overall we have always had good experiences but this was far below par.

TK & Shawndel were great to work with! We had a great experience with them and will be back in the future.

My car broke down on me so I went to Jordan Automotive to see if I was able to get a new car. I was helped out by Shawndel Gordon. He was amazing! Super friendly. I didnt think I was able to get a car, and he did everything too try to help me. Im so thankful for him and his team! I forgot the other guys name that helped out too! He was also super awesome!! Thank you Gordon from Jordan lol!! If I could put a higher rate! Id give Shawnel and the team a 100! He definitely needs a raise! Thank you Thank you!

Hi Jordan Family,I just want to give a shout out to my Jordan Auto Group Representative, Shawndel! From day 1, minute 1, the phone conversations, texts and discussions were all very professional, customer-service based. Note that I am in MI and he is in IN. He made it work! I had no problem, after solidifying details about the car, to drive to IN. He made me feel comfortable with his dealership; and after listening and learning about what I want, we agreed that this car was perfect for me. His knowledge, patience and respect was above par. He knows it is about the customers wants; not the sale. I believe his positive mentor, Sales Manager, Kara, must play a big role in this. She just sealed the deal. Not all cars are for everyone; but if you find one at Jordan Auto that is right for you; you should call Shawndel to make it happen.

We absolutely loved our experience with Jordan Ford. Mike Banashak made it so easy and painless for us and well definitely be going back to Mike.

Called them to ask if they had a vehicle in stock like we wanted to buy. They said not at that time but will try to find one for us. About a month later got a phone call they got one in. I told them I had 2 vehicles I want to trade in. They told me to go on there website and get the process started. So I did that and got the trade in values and started the finance process. When it was approved we went up to look at the vehicle and drove it. After we got back the said they could not give us as much for the trade in vehicles since they needed new tires. They said the tires for the van we were trading in were very expensive since it had to have run flats and the truck I traded in they said had higher miles. But we decided to do it any way because it saved us a lot of money on sales tax. When we went back to pick up the vehicle we bought I was amazed. It was never detailed and had almost no gas in it. I had bought the ceremic coating package for $500 and it was not even done. When I asked them about it the argued with me. Finally I told them to look inside and tell me it was clean. The lady also said “oh I tried to get the dirt of the console and it won’t come off”. I took my finger and wiped it right off. So they told us to bring it back and they would redo it. Well same story horrible detail job and had to run up there again and still no gas in it. Long story short will NEVER buy from them again. Horrible service and a bunch of lies. You would think buying a $45000 vehicle they would care more. Nope. DO NOT BUY FROM THESE CLOWNS!!!!!!!!!!!!!!

Great car buying experience! Wendy was helpful throughout the entire process. Our appraiser on our used trade-in was fair and knowledgeable. He did a good job explaining the process used. Lastly, we appreciated the instruction on and the opportunity to buy repair insurance. We plan to bring our car in for servicing and look forward to continued excellent customer service.

Dan is a great guy and salesman. I got a GREAT deal on a Toyota camry. I would definitely recommend Jordan Toyota!

I bought my 2010 Jeep Wrangler from Shawndel last fall.It was my first purchase from Jordan Auto Group. After looking around for months at Wranglers, I knew that this vehicle was priced right for both parties. They let me drive it for as long as I needed to to check it out and inspect it. I found some little issues that needed to be taken care of before I would purchase. Hugh Janda and Shawndel assured me all the items on my list would be fixed to my liking. They made sure my Jeep was fixed correctly before I took ownership of the vehicle.The Jeep had an open recall that they took care of through another dealership! I just dropped it off to Shawndel and he arranged the entire recall process! Amazing! Custom satisfaction is what these guys are after.I will always check with Jordan first before any other dealership when purchasing another vehicle.Special thanks to Hugh and Shawndel for keeping the purchase so simple and easy. Gordon from Jordan is the way to go.Keep up with the great service guys!!

Kudos to Jordan Auto for helping me find and make a great deal in replacing our no longer safe to drive Taurus. I dont normally buy from dealers but shopped 5 local ones due to wanting to trade-in the Taurus. Thanks to Sharon Remmo and Hugh Janda for being patient, showing great quality cars, and going the extra 5 miles to be sure there were no surprises. This is the only dealer in town that impressed me with being less concerned about making a lot of money and more concerned with my buying experience. Well done!

Everyone was extremely friendly to my dog & I. Service was great. Thanks Jarrid.

I have bought several vehicles over my 70+ year history. I have never had a more pleasant experience when purchasing a new car than I did at Jordan. Mike Banashak and Soc bent over backwards to ensure that this sale was hassle free. I would recommend absolutely anyone thinking of purchasing a new or used vehicle, to stop at Jordan Automotive group first. You will not be disappointed. Id give these guys 10 stars. I even told them I was so pleased Id put them in my will. (hope they dont hold me to that). Thank you Mike and Soc.

Easy to deal with after I totaled my vehicle

I purchased a budget vehicle from Jordan and the ladies that worked with me made it So easy that I HAD to buy the car. They were not allowing any of the traditional road blocks to stop making my daughters first car purchase so EASY!! It was SO easy, I sang their high praises and contemplate going back to buy Another one! Talk about a no-stress big purchase for a mother and teen daughter, that were still enjoying Today!

Had a great experience at Jordans!

Very Courteous .. Kudos to Julia Easton ...

I had purchased a used vehicle 4 years ago at Jordan and they were the first place I inquired for a different car, they were very accommodating and helpful, the sales staff were great and thanks to Ilysa R, I am the proud owner of a great new to me car at a great price!!!

I really don’t like shopping for used vehicles or new but at Jordan they made my life so easy. From the time I entered their lot I felt welcomed Shawndel Gorden made me feel like part of the family. He is trustworthy and will help you look for the right vehicle that will work for your budget. He did not try what others do with trying to up sale you a vehicle that you cannot afford. I will tell anyone that is looking for a vehicle to go and see the ladies and gentlemen at Jordan used car lot. And ask for Shawndel Gorden his simple and his laughter will make your day and he will make you part of his family

Getting new tires.

Wendi provided excellent customer service. From the start of the process to the end, I felt like I was always getting the best value and rates available. Wendi walked me though the various components of the new car (upgraded from a 2003 to a 2018 so there was a LOT of new technology) and I walked away feeling great about my purchase. Highly recommend to anyone in the market for a new car!!

I had a wonderful experience with Jordan Ford and Jordan Toyota over Labor Day weekend.I want to thank Kevin Bailey, Ryan Liedtky, Kelly Rakowski, Dave Rose, and Gabby Thompson for the time they spent with me. They all took the time to really listen and guide me towards what I was looking for at a price I could afford.I ended up leasing a 2020 Ford Ecosport SE which I love! Thank you Mike for going over all of the controls and touchscreen with me. It was so appreciated.You are all the best!!!!

I reserved a Bronco seven months ago. The dealership started texting me every week about other cars while I was waiting My wife ended up buying a ford Escape in December.In January I was supposed to place my order for the Bronco and I didnt hear from them. I contacted the dealership and they suddenly had no record of my reservation. I provided the reservation number and was called in to place the order for the exact bronco I wanted with Jake on Feb 2On Feb 3 I got the confirmation of order from Ford confirming the details of my order with Jordan.Didnt hear anything so checked Apr 29th and learned the dealership canceled my order in March for some reason. I called my sales person who connected me with Jakes voicemail. I called Ford and they said call the manager. I called Jordan and asked for the manager and got transferred to Jake.Jake finally called me, got my name wrong, and said he doesnt know what Im talking about and has no record of my order despite the fact that he personally handed me my order sheet three months ago.So far no one knows how to fix it......

What a pleasant experience, working with Mean Jean Green. Turns out, shes not so mean. No pressure, very accommodating and up front. From the price of the new vehicle, to my trade in value, I was treated fairly. This was the first time I actually enjoyed purchasing a new vehicle. You can bet, I will be back for my next automotive need. Thanks Jean!

Kevin, Amanda and Whitney have all been great for the purchase of our van. As international buyer, I had little idea about how to buy a car in the US. They were extremely helpful and patient from the beginning of the process. We chose a car that fits our family needs and were extremely happy with the quality. The Jordan team supported and advised us in the financing and then during the acquisition of the title too. Due to COVID-19 restrictions, the whole process was extremely difficult but the Jordan Auto team always showed flexibility and a commitment to customer service that was outstanding. I recommend this car-dealership to everyone! Thank you.

Dan Miner helped us purchase our new vehicle. He gave us all the information we needed and answered all of our questions. He was so easy to work with! When the on site car wash was closed after we bought the car, he gave us money out of his pocket to get a car wash! After the sale, he helped us order our all-weather floor mats. Hes a great guy and a wonderful representative of the Jordan Company. We will definitely recommend Jordan and Dan in the future.

Was the best experience Ive ever had. They worked hard to get me a great deal-everyone there was extremely helpful. Dan, Kevin and John in finance all deserve a shout out for delivering superior customer service! If you have never tried the Jordan way when buying a car then you are missing out. Its the only place I will ever buy a car from now on!

We bought a vehicle from Jordan Auto about 2 years ago and had such a great experience that we decided to get our next trade there. So we just bought our 2nd vehicle there, it was just as great of an experience as the 1st. Originally we were trying to deal with our usual salesperson Angie, but she wasnt available. We received another awesome salesperson, Shawndel (Gordon from Jordan), and he was just as helpful as Angie. They have such a great team at Jordan Automotive and highly recommend getting your next vehicle the JORDAN WAY!

First time car buyer at Jordan ford. Love the no haggle prices. You pick what you want and if you dont like the price you move on. We showed up on Saturday just intending to test drive several vehicles and think it over. We left with a new to us vehicle. Shawndel Gordan took care of us and not only did he get us in the vehicle we wanted but he probably created a return customer. Well done

No pressure friendly and knowledgeable, thank you. A big shout out to Ian thanks for all your help.

I truly loved the down to earth atmosphere. Although I didnt leave with my car the Customer service was on point.

I recently purchased a used Ford Escape from Mike Banashak at Jordan Ford and couldn’t be happier with our buying experience. I am one who typically does thorough research prior to making a purchase, so I dread having to deal with stereotypical salesman at the used car lot. Mike was very accommodating to our needs and far from pushy. From the initial encounter all the way through the purchasing of our vehicle, I felt that Mike and the staff at Jordan had my needs in mind. If you are in the market for a new car, I’d recommend giving Mike and the Jordan Ford team a shot. I know I’ll be back next time we are in need of a new car.

Great customer service but Ive never heard of a car lot that doesnt negotiate thats extremely odd

I recently went to the Jordan Automotive Group and had a pleasant car buying experience. I was connected with Mr. Shawndel Gordan after asking for information on a used Toyota Camry. From the start Shawndel was courteous, informative, and not pushy in the least. Shawndel let me look at multiple cars and let me go through each one and inspect each car how I wanted to.After looking over the vehicles, Shawndel took down my information and let me take the car out for a test drive. When back at the dealership, Mr. Gordan let me take pictures of the car. Once we got into his office he went over the cost of the car and how to proceed once I knew I wanted to purchase the vehicle.The next day after a couple of phone calls with Shawndel, I headed up to pick up the car. Shawndel went above and beyond my expectation of getting me a vehicle that was clean and a delight to drive.Overall it was a great experience in purchasing a car, and Mr. Shawndel Gordan is a true professional, and when I do end up buying another car, you can expect I will go to Jordan Automotive Group and ask for Shawndel to help me through the process.Also to note after the financial portion was done, received a call from Gabby, who handled that portion, letting me know there had been a miscount of the money we gave them and there was more than was needed so we could come pick it up. So grateful for that as well.

My husband and I went to Jordan looking for a used vehicle for myself. I have to admit that my car buying experience with Sharon Remmo was the best car buying experience I have ever had. Sharon didnt make me feel like I was under any pressure to purchase a vehicle. She asked questions and was very attentive to me and my husbands needs. She was also very honest and transparent when it came to picking out our vehicle and showed us the carfax to help us make the best informed decision. Iam proud to say she sold us a Lexus and I just love it. I can definitely see myself returning to Jordan for an upgrade in a year or so and having Sharon help us with our next purchase. This is not a paid review. I just wanted to share with others my car buying experience and let all of you know that if your are looking to purchase a new or used ride Sharon Remmo is definitely your go to person at Jordan Ford!!!!!!

I had a great experience while car shopping through Jordan. I worked with Wendi and she made the process easy and stress free as it was my first time purchasing through a dealership. Will definitely be recommending to others to stop here first when looking for a new vehicle.

I just purchased a Certified Used Ford Escape this weekend! This was the best vehicle shopping experience I have had in a long time. Wendi was there to greet me when I arrived for my appointment. My vehicle was ready (and COVID cleaned) to test drive! John helped find a financing plan that worked for my budget. Both Wendi and John were invested in helping me get my new Escape! My only regret.... waiting 20 years to go back to Jordan to look for a vehicle!!! Dont wait or hesitate to go to Jordan :)

When I emailed about the Durango I wanted, Shawndel contacted me and was very honest and straight forward. I felt like I was talking to a friend and not a salesman who just wanted my money.. he set everything up and there was a few dents I wanted fixed and he set that up in a timely manner. I had an issue with the center counsel being broken and Shawndel didn’t settle and push me aside. I then had the pleasure of speaking to Kevin (manager) and his costumer service is phenomenal. He answered all of my questions and reassured me that this problem would get fixed and he will get to the bottom of the issue. Things are still in process but these two men deserve to be recognized for their hard work and dedication to their customers. Thank you Shawndel and Kevin!!

Great car buying experience. Everyone is very knowledgeable and friendly

Staff was great to work with. The sale account executive work with me to find the right truck that meet my needs. My towing requirements were verified to match the truck I needed. And the closing and signing went smooth. They helped me get though the technology package & together we set up my preferences. I highly recommend Jordan Ford

Our salesperson, Shawndel Gordon, was way beyond what we expected. Very friendly, courteous and knowledgeable.

I had a wonderful experience finding and purchasing my new car from the Jordan Pre-Owned Superstore. I worked with Dan—he was great! Dan really took his time helping me find a car within my budget to suit my lifestyle. I didn’t feel rushed or pressured into making a decision either! The whole team was friendly and explained everything in a way I understood. I love my new car and I am so glad I went to Jordan. I will definitely recommend to my friends and family to start at Jordan. Thank you all so much!

Purchased a used Lexus from Kadi Wood at Jordan Automotive yesterday.She did an outstanding job and made it Simple, Easy and Stress Free, which is the Jordan Way. In addition, Business Manager Paul Hodge was very professional and made the dreaded paperwork signing easy. The whole pre-owned crew was very welcoming and it seemed like a family atmosphere!I would highly recommend this dealership for all your vehicle needs.Patrick Dresser

Fast friendly service 🙂

NOT FOR ME ! Shop around,there are much better deals.

This is my 3rd car that I have purchased from Shanwdale Gordon, more affectionately known as Gordon from Jordan. My experience was flawless... We literally drove out of the dealership in less than 2hr. Shawndales Knowledge & Experience was the key to our pleasant visit.After 28yr of Military Service, its easy for me to see the Attention to Detail & Discipline in a person. Shawndale is truly that kind of an individual and an asset to Jordan Ford. If you are in the market for a car, you owe it to yourself to give Gordon from Jordan a call....Better yet, stop by and talk with him....You wont regret it!//signed//Monty Montgomery, MSgt (Ret) USAFIraqi Veteran

We recently purchased two vans from Jordan to accommodate our growing family. Shawndel Gordon was very helpful throughout the process for both vans, including checking on vehicle availability on his day off. We love knowing the price of the vehicles up front, and the sales people are great at answering questions without being pushy. This is why we only shop for vehicles at Jordan!

We have the best sales woman! I cannot give Angie enough praise. She is considerate, professional, understanding! Her and the whole Jordan Automotive family are so amazing! Not to mention the DEALS! Jordan is now my go to dealership!

This family has purchased a total of 3 vehicles from Kevin Ball. He is excellent in customer service and we appreciated all his expertise!

Service department is outstanding.

My experience with Jordan Ford was amazing! Everything Kara promised came through - she is amazing. Joel was quick and knowledgeable with the finance side of the purchase. I will surely recommend both of them!

We have bought a few cars from Jordan. They have always went above and beyond many times over. They have been so helpful and patient in helping us find the right car. The service department has also been just wonderful. Todd in the used side I can’t say enough about. Never had a dealership take such good care and want to put customer service first.

Nice clean place with friendly helpful people.

What a quick and painless process! First of all, we are a family with young children, and we dont like leaving our kids with other people in the middle of this covid mess for too long. So I called Jordan and explained we would be coming in and we are low on time. Wendi was AMAZING! She asked all the right questions, pointed me in the right direction so I can have the correct paperwork ready for when we get there, and we were in and out in under 1.5 hours! Granted, we did our research and chose the car we wanted to test drive (and we loved it!). But Jordan knew that our time was valuable and made everything so easy peasy. My husband and I are very pleased! Thank you, Jordan Ford :)

Jeff in the fleet shop exemplifies true customer service. They aligned my new RV and completed a safety inspection in a timely and professional manner. If I lived here, I would be back here for every service.

Good service, prices on new cars though.....kind of out of touch

Jordan Ford has a great choice of vehicles to choose from. We knew what we wanted and just needed to select color and model. we were definitely pleased with trade in value. Our associate was Ryan Pious and he was extremely helpful. After vehicle selection, Mike sat in vehicle with me and explained everything. I was at dealership in morning, and picked up my vehicle early the next morning. The Jordan Way is definitely the best car buying experience. No hassles.

I have now gotten 3 vehicles from Jordan and Ive loved every one of them! The process is so easy and everyone is beyond friendly! Wendi helped me this last time and she is great! It feels like Im working with a family member when I come to Jordan!

Will go above and beyond to make you happy