Very disappointed! My brother placed an order online for an in-store pick up, when we arrived the order was “not ready” and we were told to come back within an hour. When we returned the order was still not ready. We spent more than an hour in the store. Gal was patient but it was insane that we could not get what we went for. She made a phone call to customer service and no one could tell us nothing about our order but yet they were quick to charge it out of the bank account. Very frustrating experience!

I was greeted by a salesperson that was waiting on another customer. This was fine. Then all others salespeople never even acknowledge that I was in the store. Walked right to others and never looked my way.

Drove from Middlebury, IN to the university Park Mall location AFTER checking the store hours. Everything on line confirmed they would be OPEN at 11:00 on a Saturday. Drove the 45 minutes, arriving at the store at exactly 11 only to discover that the store was opening at 12:00 that day. Saw two salespeople inside the store so we called and was told that they were sorry but they wanted to do an inventory. They would not help us and were quite rude.Apparently Pandora is doing so well that they dont have to worry about losing sales on a Saturday, when all the other stores were open and eager to earn business. So we elected to spend our money elsewhere, and will continue to do so. Good luck Pandora, you lost over $250 yesterday.

Great customer service. Found everything I was looking for.

Awesome 👌 very friendly and helpful...just need to be patient...

Bad customer service. Called ahead to see if I could return some charms I bought online and they said yes, so I made the trip and brought them in. they refused to take them back because it was 2 days over the 30 they allow for a return. It takes a while for them to come in the mail after purchase, especially during this pandemic. Management failed to provide adequate customer service. I’m very disappointed.

Ok place. StackinSilver.Com is better.

Not too friendly staff, they make us feel not welcome, not a single smile.

Best place to buy for ur woman!!!

Couldnt find anything I like. Hardly anything on sale.

I was very disappointed. Why? I spent nearly 20 minutes looking for a charm only to be told its discontinued. Why have catalogs out, if the majority of the items have stopped being produced? Instead of being on your phone/internet, employees should be required to immediately update their catalogs with a little note, slash, cross out or something in them to inform customers certain charms are no longer available, or direct them to a website. SOMETHING.I was prepared to spend considerable cash, but walked out, again highly disappointed for wasting my time.

The service was excellent. 1on 1 with my sales lady, that was great! I bought the pandora bracelet and a couple charms. I really like the design of it.

I will never go to this location again because of the lady that worked this morning

I love it

Friendly, quick service. Especially during the holiday.

Beautiful jewelery way too expensive

Very helpful but the place is always too crowded

Friendly staff

Everything is nice but I went during the week and there was only an elderly lady attending and it took a long time with people there were more staff but they were inside and I was outside, wait and I hope it was a long waiting time there should be more work staff because here One is always short of time.

So bad

STR8

Variety of jewelry and affordable prices