If we could give them a 0 we so would. The management here are so unorganized and really unprofessional and take things way to personal. They should be trained all over again on how to provide proper customer service. Me and my fiancé have had this location for a couple months now and when we first got the account(s) we where fine and due to Covid we had to switch to monthly payments from bi-weekly payments which they never switched to. This month due to their lack of communication with one another or whatever the case was, we had to be “late” again since we only get paid once a month. Account was due on the 5th, we asked till the 15th, that’s 10 days that the accounts could’ve been back on track and finally swapped to monthly payments but one of the guys there, which I’m not sure if he was a manager or not, was completely rude and really unprofessional and they have closed our accounts out. Bottom line is, train these sorry associates again on proper customer service and how to help and assist the customers rather than to be little them and make them turn away. Associates like that are bad for business and we will make sure no one comes to this location anymore from our relatives or friends. Very ridiculous. By the way.. the sofas they gave us where used and we still where gonna pay the retail price and the dining room set they gave us was very faulty and falling apart due to their guys not setting it up properly.
Excellent customer service, very professional and super easy transaction.I was very impressed with how easy they made it for me to rent a washer for 2 weeks. My washer was getting repaired and I just need one until it was fixed. I didnt even have to walk into the store. They handled everything with me over the phone and delivered my rental same day. This is the best experience I have ever had with any company. I would highly recommend this RAC.
Everything you buy in a rent a center is over priced i wanted to get speakers their and they were $899 i looked on amazon new for $399 the same model
Poor services
Took forever to come and wasnt prepared I bought a washer brand new and didnt have the water hose and the dryer didnt have the correct cord. They said they would to come tomorrow till the afternoon....omg if I could rate this a 0 o would...
If I could rate less than 1 I would. New manager is a ass and is not good with customer service. Long standing short term customer no more.
Good deals
This place rocks!