Very helpful with my project.The entrance is on South Side of street. Storage area come up on map.
Wow, what a selection! Definitely a one-stop shop for all your lumber needs. And, theyre open on Saturday, which is a huge bonus for us DIYers who have regular 9-5 jobs.
Worst customer service i’ve ever experienced, extremely overpriced rude owner and workers. i was speechless how unprofessional.
I cannot recommend Schillings highly enough! I worked with Andrea on purchasing some vinyl flooring and required some changes to the order as it was in progress. Andrea went above and beyond to stay in touch about the order and the customer service was the best Ive had in years. Even the delivery guys could not have been more charming or helpful. I didnt at all expect to get flooring at such a good price and have the company be this great at customer service. I would recommend it to anyone and I would go out of my way to use them in the future.
Online ordering is a breeze. Ive been buying from Schilling for a while now and they offer good products & competitive prices
Needed help with CAMO decking fasteners. Staff was fast, knowledgeable, and pleasant to work with for finding specific answers. Price was better than expected.
I purchased composite decking. Fair price, good quality product. I needed to follow up on order. They did not contact when it was in, that is why only 4 stars.
Shillings mokena might as well closed down and open up a kiosk in the Shell gas station. Theyre slogan (IN STOCK) is false advertisement... It should say available in cedar lake Indiana. Because thats what they tell me every single time I try to go buy something from wood, flooring, mirrors, cabinets, tile, decking, door knobs, plumbing fixtures, at this point Im not really even sure if they sell anything out of the store. Because Ive purchased over $20,000 and I havent picked up one thing at the store. Very disappointed that I choose this store for all my remodeling needs. For my next remodel I will definitely not be using it. The time and energy Ive wasted to go to St John or cedar I could have saved thousands of dollars going somewhere else.
I went into Schillings in Mokena looking for flooring. When I got there I was helped by Justin West. He was very knowledgeable on the topic and helped my wife and I find the perfect flooring for us. Justin didn’t stop there though. He helped us find an installer, and got us a great price. I would highly recommend and I will be going back to Justin for all my home improvement projects!
The associated are very helpful. The prices seem pretty on point.
Excellent service. The person that helped me online was patient, effective, and took her time to make sure all the details of my order were correct and accurate. Cant say enough good things about shopping online at Schillings!
Prompt friendly service. Sadie helped us find the right windows.
My experience here as a OTR flatbed driver was easy going and nice. I delivered some decking and it all went well. Plenty of space here for trucks and they are pretty transparent with the unloading process. A+
My husband and I are extremely pleased with the service and product we received from Schillings in Mokena. From helping me choose the right composite decking material, to dealing with us when we didnt order enough material, Tony Simon was wonderful to work with. He got us the materials we needed and had it delivered quickly. Schillings has a great selection of products and stock and wonderful staff to work with.
Great selection of product and excellent pricing.However, the very best thing about our visit to Schillings was the very friendly greeting that we received when my wife and I arrived.Unfortunately I didnt get her name, nor was I able to see her face that was hid by her covid mask.But she very identifiable by her curly red hair!Thank you for your great customer service curly!
Shopped around for new flooring, counters and all the accessories. Had to sign off on the estimate and 1 week later, got a call saying the estimate for the vinal flooring was misquoted. Im now going to be charged double the price for the flooring.I called local competitors and found their prices to be a lot cheaper. I then called to cancel the flooring, counter tops and back splash and was told they would be willing to match their competitors price. Why would I want to buy from them at this point? Its so frustrating.
Excellent service. Andrea in sales was so helpful. No comparison to the big box stores. Although the materials we ordered were coming from Mokena, the driver arrived promptly when scheduled.
Best place to shop for wood flooring. Very helpful and attentive. Prices are a very good value. So happy with flooring, installations & follow up.
Employees demonstrated excellent customer service, knowledge of the product and efficiency. Shout out to Kyle, Angie and Jim for your responsiveness and patience. The quality of the wood was beautiful! Well worth the 4 hour drive. Can’t wait to begin construction!
Customer Appreciation Day. Good food.
Brandon Petry is one of the best Customer Service reps I have ever dealt with. The Schilling prices are unbeatable, free shipping is awesome and a bonus included 48 months same as cash. What a wonderful experience.
They always had in stock what I needed and had materials delivered to me promptly.
Several places were out of stock on many items needed to build my deck due to the pandemic. Andrea took such good care of me and went beyond to see that my list was completed (all but one item did not have enough quantity). She also grouped the items so I could pick up at one location. Pleasant experience in trying times. I am grateful for her outstanding service.
Very nice showroom and helpful staff. Plenty to choose from.
Awesome place.
On June 11th 2019, I emailed a store manager, Kyle Patterson. I informed him about an issue with my sales person, Joe Knipple. Joe increased my lumber price by $3000 the day before my delivery. Due to the fact that I have to deliver this home to my client by December and my carpenters were ready to start framing the net day, I went ahead with the purchase and delivery.I emailed both quotes to Kyle. After reviewing both lumber quotes, Kyle acknowledged that something didnt look right. Kyle lead me to believe he would resolve the issue.I Never heard back from Kyle. That issue was Not resolved. As a matter of fact, the issues worsened. Not only did my price go up by $3000, the take off that Joe Knipple did for my job was way off. He had a ridiculous amount of excessive lumber shipped out for the roof. His unscrupulous, business practice mustve earned him a really good commission at my expense.I had to email and call the store multiple times to have Schillings pick up the excessive lumber. Joe Knipple has been fast to return my call when hes about to make a sale but slow to return a call or email otherwise.I have received really bad customer service and dishonest business practice from Schillings Mokena location. Ive made multiple request to receive my invoices at the time of my purchase. I have also received invoices for material with no price listed. Then Ill receive an invoice with ridiculously priced lumber.So far, I have received nothing but excuses from Kyle about the excessive lumber stemming from Joes corrupt take off. I am waiting to receive the full amount for the returned lumber. It would be nice if the CEO, Dean Schillings cared about customer service and addressed these issues! I reached out to Dean but I havent heard back from him........Oh thats right...Schillings already made their money from me.Women of color be ware of doing business with Schillings.I have been treated Very different from other Builders/Contractors that do business here.
Great experience with the resign of our Kitchen. Everyone jumps in to help there is an issue. Tony S is outstanding in outdoor living. great service. Will use in the future as needs arise.
My husband and I have completed several home improvement projects recently. Schillings has been so incredibly helpful with selecting the proper products, finishing details and spending more than ample time answering our questions. Great experiences!
Good selection of home improvement items including kitchen and bath. Helpful staff but make appointment if you want to discuss a design plan in detail.
As always, courteous and very helpful!
I tried their online support help on 2 different occasions and have been extremely impressed. Definitely recommend. Andrea J was super helpful.
Highly recommend Schillings for your project. I ordered $600+ of primed planks for my basement shiplap project. Customer support from Andrea J. was outstanding. She was extremely responsive and friendly to work with. For sure will use Schillings in the future!!!
Had a great experience. Lumber delivery was accurate and on the day they said it was going to be. Delivery guy and the people on the phone were courteous and professional. Will buy from again.
We have had a handful of great experiences here recently! Showroom is gorgeous and they have some great options to choose from. Shelly is very helpful, friendly, and professional! She helped us order flooring, railing parts, and interior doors. She has great suggestions and is very knowledgeable about the products available.
Great, prompt customer service!
Great place for decking supplies. Have a lot of stuff in stock
They have a great selection in just about everything!
Exelent, nice service!
Always have a good experience with these guys!
Weve had great experiences with Schillings for projects in 2 homes. The staff is knowledgeable and provide helpful suggestions and recommendations. In particular, Hanna and Shelley have helped us in the past with top-notch service. The quality and prices are great, here too.
Initially had some trouble finding the products I was looking for on the website, but then spoke with Andrea J. through the chat portal and she helped me find everything in short order and verify it was in stock.VERY helpful and easy experience!
Bought $1400 worth of 2x6 in both 12ft and 16ft. The 12ft boards were 5 5/8 to 5 11/16. The 16th ft were 5 7/16 to 5 1/2. Totally screwed up my deck project. Would have been better off at Menards. Will never use them again. Manager said that is just the way it is. Total BS.
We have been customers of Schillings in St John for over 20 years. We have always been very satisfied with the quality of the service and products. We have been redoing our deck over the last 3 years and they have been able to solve any difficulties that we have run into. Their pricing has been excellent and delivery of products has always been on time. We would recommend this store to anyone with no hesitation.
I had the pleasure of dealing with Justin West on my last visit. Justin is very knowledgeable and helpful and sincerely interested in making sure every question is answered and my experience as a customer could not have been more fulfilling, because of his work ethic and get-it-done attitude. I absolutely look forward to future visits. Thanks, Justin!
Fabulous -- I couldnt find any help in my area (southern WI). Mike C was able to jump on and get me to the appropriate people. The only thing disappointing about this interaction was that I dont have a Schillings closer to home! Solid company. No complaints. I look forward to doing business with them.
Horrible experience. A guy said he’d be able to tell us exactly what to buy for our project and was completely off base. $2500 worth of material wasted. Another salesmen after the Alfa that’s admitted he wouldn’t have sold us what the original salesman did. That’s always great to hear. Not sure we’ll be going back which is unfortunate because I have several projects at the house worth thousands of dollars that I would have given to schillings
After a 4 week planned delay for custom cabinets they arrived with some errors that impacted the timing of the project. One of the owners stepped in to ensure that the issues were addressed and showed a real commitment to see that the job met our desired outcome.
Yard man Art was loading me and showed me a product that new and not yet displayed up front. Helped me make the swap and saved me a couple hours of work. Most wouldnt ask, just load and send you on your way. Bravo Art!
My fiance and I have been trying to pick out everything to redesign our bathroom over the last few weeks. We went into the store and were greeted immediately by an employee and got all of our questions answered. Were looking forward to coming back next week to start the next step of our project!
Last week I came in looking for some inspiration to redo my kitchen. The showroom was beautiful and had so many more options than I ever imagined. Overall I was very impressed!
They were very helpful and got us on our way within maybe ½Hr
I worked with Shelly and she was amazing. Very friendly and positive attitude. Thanks
I cannot understand why it is they are allowed to stop traffic at the railroad tracks. I have been stuck by them numerous times at 191st. Makes me feel like they disrespect our time. Its not right. Find a better way. I will never give them my business because of this.
Rude people who complain when you ask for help.
Went here hoping to get better quality wood than at places like Lowe’s/Home Depot... wow was I wrong it was just as warped if not worse. The lady that helped me with my order was nice and friendly, but very dissatisfied with the wood quality. I get the feeling if you’re not a contractor looking to purchase a large amount then they couldn’t care less about your 20 2x4 order.
Great products fast service
Always a great experience at Schillings! Folks inside are so helpful and knowledge! We have purchased from them time and time again.
Shelly was AMAZING. Excellent showroom, assistance and customer service. So glad I went to check this place out!
Professional people to help customers,
A shout out to Lori Jenen and Ryan Schneider - best people to work with. Our new home is coming together better than we expected thanks to their help and expertise.
Melanie was great to work with. Only a couple of snafus. Had to reorder appliances because they wouldnt fit with the new cabinets and the granite counter that we picked out at Schilling didnt match the slab that they had pulled for us at Prestige Granite in Crown Point (glad we went there and saw it first!) Kitchen looks great. Ordering hand painted back splash so its not quite finished. Will be happy to post pictures in March.
Big place and almost everything in
Not a lot of sink choices in stocks, Mike was very helpful
Jeff and Tony really know what theyre doing and that made it very easy for me to get my material and get out in a timely manner. All around great service!
Top notch lumberyard with the best prices!
I absolutely love this store! Service is excellent and all the workers are very friendly and knowledgeable. I will continue shopping at Schillings for all my home improvement projects.
Why i loved this place.. they are the type of people i like to work with, honest and knowledgeable. Thanks for your help!
Angie and Wayne are very helpful.
Love this store. I ordered an item and picked it up at the store, The item came in on time, the service was excellent and the item was perfect. Very friendly and helpful.
What Ive been looking for! Finally, something different to look at. It seems like every store I go to the selection is the same until I shopped here. I came to look at the glass tile for our kitchen backsplash and there selection was great and Dave in flooring was very helpful. Will be back to remodel or master bath in the Fall!
Love this store! Very friendly, very helpful, and I was pleased with how my project turned out thanks to their help!
I had an AMAZING experience with this store! I ordered a few items online and picked them up in store and everything went so smoothly.
Walking in the St. John store and asked female for help- she refused to assist me in my needs--turns out she was a management person named Paige. Rude
My boyfriend and I just moved to Illinois to start building a house and Im so happy we found this store! Great staff, gorgeous displays- well definitely be coming back to order!
Great prices! Beautiful showroom! Couldnt be happier!
I recently purchased a floor from Schilling and no issues with the person who sold me the floor, delivery all questions were answered. Everyone was helpful. My problem was the product. My floor was being laid the installer opened 3 boxes and says wow there are 3 big pieces only per box. I couldnt believe it. All the planks were small. The installer did the best he could but I ran to the store immediately and was told the floor will look good and they would notify the salesman for this product on my complaint. Yesterday someone was visiting my house and said wow a lot of small pieces you have in your floor I was so disappointed. TO ALL GET A GUARANTEE BEFORE YOU BUY ON HOW MANY S MALL PLANKS PER BOX.
Gorgeous showroom. Everyone was very helpful and got me through the process of buying what I needed very efficiently
Doing a remodel of a bathroom had no clue what to get for flooring - my salesperson Shelley was so helpful and gracious and told us everything we needed to get to make it a smooth job - we love our porcelain plank sandlewood flooring! We will be back to the Mokena store!
If you are seeking employment do not consider this place. The staff is pretty clueless. They also have a crazy interview process including 3 tests and 2-3 interviews. You wont even be able to get the minimum pay for the title youre looking to get hired for. Complete waste of time.
NEVER try and return something. It took over 1 hr & 30 minutes of getting the run around to return unused hardwood to this store. Their return process is horrible. Its not as simple as going to the return desk and being helped, because no one there can help with returns. They kept sending us with the hardwood from one building to the next - not knowing what they were doing - the back to the main store to the same place we started. Finally we talked to the manager and refused to take the wood to another building. Good luck with returns.
No service. I was in the store for over an hour and only was greeted as I walked in.
I placed a custom order for shower doors and the first disappointing policy was that a deposit of 75% was required at the time of the order. Secondly I had to wait 2 weeks for someone to come out to measure (this is on an ASAP order and after repeated phone calls to Shillings). Thirdly after the measure the other 25% was due BEFORE installation (company policy). So now Schilling has full payment and it is over 3 weeks since the measure without a word from Schillings or Foremost who installs the product for them. At this point I have put in a call today for a status and was told I would receive a phone call with an update. Very disappointing experience.
I had a GREAT experience with ordering 14 boxes of Mohawk laminate flooring from Schillings. For months, I have been looking for a certain type (Barrington Bourbon Hickory) and could not find it at a reasonable price. I did some research and came across Schillings, who had it for $1.99 a square foot (on sale). I felt like I needed to jump the gun, but instead I filled out the Contact Me button I asked a question or two I needed answered before ordering. I filled out the question and submitted it around 5-6PM. I received an early response that very next morning. I was contacted via email by Carl Schroeder, who deals with online ordering. He answered my questions promptly and professionally. This encouraged me to go ahead and order, which I did that same day. Carl informed me not long after ordering that my order had been received and that it would ship out the next day, which proved to be true. He again kept GREAT communication and let me know that my order had shipped and gave me the tracking info. He also informed me that he went ahead and expedited my shipment so that it could show up before July 4th, so that I could get an early jump on it.The pallet of boxes was shipped via FedEx and loaded directly onto the bed of my truck at my house. I did however notice that one the boxes had been damaged slightly (scratch top panel). This had everything to do with the trucking company and not Schillings. I did notate it to the driver, but it wound up not being a moot point as I had leftover pieces. Carl did offer to replace the box at no cost, but I refused, knowing that I would have enough.On another note, I bought this flooring to exactly match what I already have installed in my house (adding, not replacing). The laminate I bought matched part numbers, but there was a slight difference in appearance. The new floors I added have an egg shell like finish, whereas my previous floors were more of a satin like finish (slight shine). Im guessing that Mohawk has made some changes over the last 3-4 years. This again doesnt have anything to do with Schillings. It is not largely noticeable, but thought that Id point it out.In conclusion, I am glad I bought from Schillings. I did see mixed reviews for their brick and mortar locations, but from the online order aspect Id give them an A+. The communication was great (which in my opinion is one of the most important factors), the service was top notice, and the product was right on point. I have two rooms left and will certainly check Schillings first before anywhere else. If youre skeptical about ordering online from these guys, dont be. Great company. THANKS!
Great Store! Great Customer Service every time Ive been!
Everyone was so helpful and they did a fantastic job!
Lots of knowledgeable help and high quality products
Bad experience - I called to confirm they had item(specific type of wood finish) in stock - salesman confirmed they had it. When I got to store(hour drive), they told me they didnt carry that item. Very disrespectful - they figured they could talk me into something they do carry once I got there. They also asked well who did you talk to? No one here would tell you that! Very frustrating - never, ever do business with - very unprofessional!!!
Great place, great products, great prices, great sales staff, especially Lori, who was always so responsive to any questions, and was also so patient and kind!
Talked to Jennifer about getting a quote on a entry door installed, sent her the measurements and pictures via email on 5/30/2017 2 weeks went by and I called back and she still didnt have any info for me, been almost 1 month and still nothing Not even a phone call back. Another company dropping the ball It amazes me and how many businesses are irresponsible and unprofessional these days
Love this place! Everyone is so helpful!
Our bathroom remodel had come to a standstill. The went to Schillings in Mokena and Lori Jenen helped us with ideas and helped us with out order. I had been to 10 stores and never encountered anyone like her. Thank You for your help
Do NOT buy LW mountain flooring from Schillings. They will NOT stick to their warranty and Schillings just keeps selling their products. LW Mountain should be put out of business!! Worst customer service Ive ever had...
Nice place !Good service!
STOP GETTING YOUR LUMBER DELIVERY AT LUNCH TIME!!!!
Excellent as always
Professional and efficient!
The staff at Schillings are top notch!!
Great customer service.
Ordered a vanity for our bathroom that we are updating. Overall not happy with the quality