Great service! Timothy helped me find exactly what I needed in the time frame I requested. It was even within my budget! I cannot recommend West Music more highly. They are professional and dedicated to the services they provide. Id give 19 stars if I could!

I had sent a tuba that was in rough shape in to be serviced and repaired. Andrew did a great job and kept me informed of the progress along the way. They were more than fair. Thank you for all of your efforts!

They are very easy to work with, they walked me throught everything and gave me all my options available to me. Its my sons 1st time trying out an instrument so we really had no clue what we were doing. Thank you for all the help we would highly recommend West Music for any of your child orchestras needs!

Great place to shop for kids that need band or Orchestra equipment. A nice gentlemen named Gabe helped us out tremendously with my sons Violin who upgraded it for us. Highly recommend this store.

Great people that were happy to help a beginner guitarist! Told me everything I may or may not like, and how to affix a strap to my guitar neck, super helpful!

Excellent place to shop and great service. They are very knowledgeable about what they have. They also do repair.

This place sells really great instruments and I am guaranteed to come back to West Music one day to buy myself an electric guitar.

The guitar tech and whoever checked me out were both extremely helpful and didnt get the least bit annoyed by my strumming, banging & plucking every instrument in store . ha

Our experience at West Music was great. Everyone we encountered was friendly and helpful, especially Brandon. I only wish that there was a West Music in Davenport ( closer to my home). I would highly recommend West Music.

My first visit to West music today as we were looking for a beginner level acoustic guitar for my daughter. I met a guy working named Tony. Again first time I’ve ever been to this place and we planned to look here as well as another place before purchasing anything. Tony was excellent at explaining the differences for us between the starter guitar sets. He was patient and courteous. He made our first visit feel very welcoming and I didn’t need to look at another store, I was sold. I could tell if we had any questions this guy was going to take care of us.Great customer experience!

West Music is great! Every time I go there it feels like an extension of family. Tony is the man for all your guitar needs or questions.

I heard so many good things from friends in the Midwest the Tony C is one of the best luthiers in the Midwest . I’ve tried Griggs, I’ve tried guitar center, I’ve tried Ricky’s sound and lights and I never was happy or satisfied paying for a setup then realizing they just changed the strings haha . From what I’ve heard west music doesn’t do this, proper intonation is vital onstage and in the studio, so If all go’s well I have many more guitars and bass’s needed set up .

We can’t thank Patrick enough for his time, education and direction in choosing the Boston grand piano for our family. It sounds amazing and we love listening to our daughters play it! Every instrument is different, and he showed us how this one sounds great. I feel like we have a higher quality piano and sound than the money we spent.

I was very impressed with a recent visit to West Music. I brought two bass guitars in for basic setups and the setup tech, Tony, got them done quickly and did an outstanding job. Tony went above and beyond with customer service and took the time to respond to my several questions via email ahead of time. I will definitely visit West Music in the future for my instrument needs. The showroom is nicely-stocked with a variety of different brands of gear and the staff is there to offer advice and assistance without being overbearing and pressuring.Excellent customer service, nice, clean facility and an overall outstanding experience. Thank you!

I bring guitar here all the time. Best local luther work around with reasonable prices. And awesome work, they always come back sounding great and looking perfect.Plus, they offer better prices for used gear than alot of places. They wont offer you $30 for something that was $300.

Amazing service!! They answered all my questions and took the time to explain this gs to us. They were all so kind. Ita really a great place

Update: overall am satisfied the the response9/18:I go in to rent a viola for my 9 year old son. I have never done this before so I do not know what is normal process, pricing, etc. The associate tells me that they must run my credit to do their rent to own program. I almost decided not to move forward since I do not want any hard runs on my credit but associate assures me that the credit check is not a hard run and will not affect my credit. I go ahead.I really needed the item by 9/23. The associate tells me that they have to ship it in from their warehouse. He will do his best, but it may be a couple days after. I accept this answer. My son has class that Monday (9/23) but I tell him to let his teacher know that the item is on order and will have it for sure by the next class.We go out to the car and I have a text alert that I have a new hard inquiry on my credit. This was a bold face lie. Perhaps the employee was not adequately trained and did not know. However, he should not make statements like this if he does not know. I likely would not have gone this route had a been notified that I would take a hard run to my credit for a viola. I decide not to make a scene about being lied to and go home.9/28: Still no viola, no call, nothing. I made a few attempt calls to the store but nothing.9/29: I send them a Facebook message. Nothing.9/30: My son is at yet another day of class and no instrument. No call from this business. I have found that this program is quite pricey and there are other programs that are much less to rent an instrument through other businesses. If you are going to be one of the most expensive places, you should have some of the best customer service to justify it. Not the case here.Long story short, not a place that I recommend.

Ive purchased several things at West music and Im pleasantly surprised with their prices and service. Ken particular bends over backwards to take care of his customers and I feel like I got a really good deal on a new drum set. Everyone at West music is friendly and its not an intimidating setting like some music stores...

The people here LOVE music, in every form. If youre a new player/singer all the way up to a professional player, they can discuss the right options with you for your needs. They also give amazing lessons here.

I dont go to West Music because Guitar Center is a hot mess, nor do I go because its closer, I go because of the people that work there. I wont release any names, but the employees are not just there to wait til’ Friday for their check. (Maybe its Wednesday I dont know.) They want to make you a successful musician. They want to encourage you. They want you to learn and prosper.The employees are very educated in their departments and the instruments they play and specify by. When it comes to repairs, all three departments (Piano, Guitar/Bass/Percussion, Band & Orchestra) have luthiers either in store, or on call. You can always call the store if youd prefer to set up a time and date.I personally play guitar, and Id never take my guitar anywhere else for tune-ups, repairs, and guitar accessories. Again, not naming names, but the technician for guitars basses any instrument that is centrally dealing with strings, (I.e Banjo, Mandolin) is a Fender Certified Guitar Technician.In a nutshell, you wont be taking your Gibson Les Paul Custom to a 23 year old rookie who lied on his resume and got the job. He is one of the most friendly, talented, professional individuals Ive met. When your guitar is sick, call The Doctor

Whenever I go to West I’m always greeted with a helpful staff and really kind people, regardless of how flustered or awkward I or my friends are (because teens am I right). Love this store. I’m truly grateful we have one in moline.

Amazing people to talk to, very helpful. Easy to work with. Lessons are easygoing and are some of the cheapest you will find.

What an awesome program they have in the summer for students! The summer road map encouraged my son to really put in effort practicing over the summer, and the prizes were good incentives, especially considering that the program was free, and he wasnt even required to be someone who rents from them! (We dont)I also found that they had a selection of sheet music books for various interments on clearance for half price, which was really fun to look through.

Only got a four because the guitar and drum guys are incredible. The piano staff is decent, but the orchestra and band staff is not great at all. Definitely worth the time and money to send instruments to Griggs. But not the guitars!

Very friendly and helpful staff. Nice equipment too!!! Staff took time to explain and show me things that I didn’t know about! Not just once but each time that I’ve been there.

Dependable, knowledgeable and friendly people work here. Im so pleased there are two great music shops in our area!

I go there for all my music needs the staff is very friendly and you feel like they genuinely just enjoy music, Tony is the man when it comes to getting your guitar worked over.

They probably have anything you would want or need but the level of expertise demonstrated by the staff is a little wanting. Be sure to check prices before you go in.

West Music is my go to place. Ken Smith is THE nicest person, and most helpful musician around. Also, Bryan West is a great drum instructor who works out of the store. Ill keep returning as long as I need drum parts, help, instruction or advice.

West Music has been very generous with their time and their facilities. Our grandson has played recitals at West Music in both the Iowa and Illinois stores - you folks areGREAT !!

Great service answering questions about musical instruments! Good selection of instruments all across the board.

This place is awesome! Tony carducci knows his stuff! Honest wont fix something if its not worth it! We will definitely be back!

Friendly staff, very knowledgeable about their products. Tony is very good guitar tech, does a great job on my guitars. Highly recommended . ☆☆☆☆☆

Great music store. Very knowledgeable staff.

I take drum lessons from two fantastic teachers. Terry Hanson and Wes Weeber. Terry teaches me Jazz and Swing and Wes teaches me Rock. Im 81😃😁🥁🎵🎶🥁

I usually use the Coralville store, but I was in the area and I needed a percussion part for my band program. They gave me excellent service, credited the sale appropriately and I was on my way. Great store!!!

Friendly Service -- I even left a tuner at the store. The clerk put it up front for me when I called, and the tuner was waiting for me with my name on it the next day. Thanks!

Acoustic and bass section was a little thin but all in all its a great store with great service

Disclaimer: Former employee. The staff is friendly and knowledgeable. The best thing you can do is to talk to someone upon walking in the doors, and they will make sure to get your needs met.

So wondering when I will receive my deposit back its been 2 weeks and they said it would take 4 days. My wife called yesterday and was asked to call back today and now no one answers.

Was nearly impossible to get my nephew started with an instrument and by comparison to Griggs, was just an overall poor experience. Was not impressed.

The people who work there are polite and very knowledgeable on the subjects at hand, I got the help I needed with my instrument and was very pleased with it. Definitely would recommend!

I walk in the door. I get a hello. They love their customers.

The store is very nice and sophisticated. Staff helpful, will purchase again.

Great place. Tony is best most helpful staff member Ive ever met.

I always get my instruments here and took piano lessons from them but in the future, please tell me the repairs you want to do before charging me and making repairs

Every musical instruments v get here . Even the music classes also..

Very knowledgeable staff. Great selection. Nice prices.

Love the store miss seeing tony

Working with Patrick Downing to purchase a piano at the Moline location was a great experience! This piano was a surprise Christmas gift with a complex plan needed to pull off the surprise. Patrick was able to make everything happen perfectly within a tight timeframe. He is the best! If you are in the market for a piano, go no farther than West Music Moline...if you’re not in Moline, get there to talk with Patrick for your new piano!

The staff is humble, helpful, and always on top of their game. The store carries a good variety of musical equipment too!

Excellent service from Bob n Tony Carducci, as always!-B-rYdAgUitArGuY

Staff cares a lot about music and will help you with any questions you have.

A low pressure, knowledgeable and helpful staff providing the best in local instrument care as well as new and used sales.The have my sincere recommendation ... Katharsis!

Great store. Repair team is second to none.

Really nice staff and great customer service, they made us feel welcoming in their store!

I have always liked the friendly staff at west music-where i got my instruments and had them worked on..great service.

Great staff. Friendly and knowledgeable.

Great staff, always a pleasure to stop in and talk to.

They have great programs from renting to learning lessons.

Tony is the man very knowledgeable thats the place to go.

Great service! Nice staff.

Ken and Tony are the best.

I take both our kids to West Music for music lessons--have been for years. The staff is very friendly and helpful.

Wish the lessons were cheaper, but I understand why it’s the price it is. Otherwise yes, go there it’s worth it.

Hoping for a great deal.

Knowledgeable staff and good selections

Got what I needed. Employee was rather rude.

The can fill your musical needs...

The staff is wonderful! Can help you with any questions.

Very helpful and had what i wanted

Very helpful and friendly staff.

The harmonica clinic was great

It had what I needed and theyre very friendly.

Friendly, professional staff. I would definitely return!

Very informative and friendly

The guitar repair guy is amazing.

Came in to get my PRS setup, they said it was only $35 plus the cost of strings.I felt bad the price was so low, so I offered Tony a burrito on top of the setup cost. He declined and said no worries.5/5 would come again.

Very friendly, very helpful

Great customer service

Very friendly and informative.

Nice friendly people.

Great music store

Great selection and service

Very helpful employees

My go to store.

Customer service a bit off

Knowledgeable and helpful

Very helpful

Customer service is a little snooty.

Awesome

Tony kicks ass