Very poor customer service. They should not get at least one start. I walked into get new i phone 12 pro max blue color one and i pad air. They said they have two phone on the stock. I said ok, then let me get one, then the person in the store said if you want to get a phone i should buy 3 more accessories with the phone. Otherwise they won’t give the phone to me. Is that how Verizon treating to the customers? I will go ahead and definitely open a case against for this store.

Be careful with this store. The employee is not honest. I purchsed a plan with multiple lines, the price they told me is $35 per line and $30 after enrolling for autopay. I just found out I have been paying $40 every month so far, not $35 or $30. In addition, they told me to purchase an Ipad and $300 rebate. The rebate never came back and I called and they just get different excuses. Please be care with your contract pitfall (the price is not labeled in the contract and not in the Verzon system!!), the price is only about the device prices. LOL, never should have trusted them.

Very professional service, I’ve had very bad experiences on T-Mobile sprint even Verizon stores but I found this place and the lady who helped me very nice :), I got 4 lines and later another, that 5 months ago all she promised was deliver, promotions and the explanations when will apply whit no complications, so far I’m paying about $75 more for 5 lines than T-Mobile 3 lines..I can confirm that the lady did not make me feel any pressure to buy either more services or even accessories that didn’t need ☺️

Not very helpful it felt like he didnt want to help me figure out how to solve my problem 🤔

I just visited the store for a print out of my bill it was full of people. The store associate by the name of Elias took his time helping me reset my passwords and made it possible for me to get my paper copy of my phone bill. He was very patient in helping out all the customers and managing to keep everyone happy by helping multiple people at once. I will be making this store my main Verizon go to store.

Walked in with a few questions. I was nicely greeted by MiKE ! He was supper nice and answers every single of my questions ! I upgraded and did a lil switch over with another line ! He made sure everything was transferred to my new phone . He explained everything so well . Great customer service.! I will definitely be coming here from now on for any issue or questions 👍🏻 Thank you MIKE that’s what you call Good Customer Service 😃 (don’t think about it go see mike at Verizon in Monrovia he is great ) 👍🏻👍🏻

I worked with Jordan and he was so professional and funny and helpful. He was great to answer all our questions, he was patient and one felt genuinely cared by. I wish there were more sales people like him. You got a keeper and I hope that you do. He was awesome! This comes from my husband and myself. We came in to upgrade the phones and left very happy!! I

Salesman Darin V. offered a 2 for 1 deal on a pair of Google Pixel 3 phones. I’m now paying on installment plans for these 2 phones at full price. My advice is to MAKE SURE you receive any deals or offers in writing from these people, and to make sure you fully review your paperwork before you sign anything. These folks can’t be trusted.

Jasmine was extremely helpful. Excellent customer service

I strongly recommend this store, the employees are always customer service oriented and go out of their way to help you and they truly love doing their jobs. I have been to other verizon stores and they leave so much to be desired when it comes to servicing their clients. And for that reason I will be back to this store only from now on.

My wife and I just purchased iPhone Xs and we brought them in to GoWireless to have them set up on Verizons network (it is the only network that provides good coverage at our home in Arcadia). We worked with Eileen and she was very friendly and helpful and walked us through the process. She also helped us pick out some very nice cases to protect our phones (much better then the last cases we had). We really appreciate the help that Eileen gave us - she is an excellent employee. We would highly recommend GoWireless in Monrovia - to meet your cellular needs!Paul & Janice Herr

This is hands down the very best Verizon I have ever done business with. Exceptional customer service. Knowledgeable and Qualified employees. Business specialists that know what you need. The San Dimas Location is easy to access. Just off freeway. Well worth traveling out of the area to experience.

Excellent customer service, the representative Mike took his time and made sure everything was taken care of.

Avoid this store if you can! When asked to have bills and charges printed, employee insisted nothing could be printed. High pro-rated charges on the bill due to the time of switch and when I went back in to fix was told there was no way those charges were real. Clearly does not understand how Verizons system works and just wanted to get a sale. Bill did not go down as promised and now Im dealing with customers service remotely. Avoid!

Really good service for phone problems.

I am from northern Nevada and here in social due to my husbands surgery, my blackberry is on the verge of dying. Joey was so helpful and thoughtful in helping me get a new phone and help with the learning process on my new s8. In fact he and the assistant manager Eileen went to the Pasadena store to pick up the phone to make sure I had it before I went back to Nevada. I so appreciate the extraordinary experience he provided for me.

Im in here once a month to pay my bill and everyone here is always so nice and helpful. Going to need a new phone soon here, I wouldnt do business with anyone else but this store very informative and helpful 100 percent of the time. Never been dissatisfied is anyway

Was very disappointed with the treatment we received today. The sales person refused to fix a screen protector he has installed himself after it started peeling on its own. I clearly remembered him stating that we could get 6 free replacements (scree protectors) in 2 years when we bought the phone. Today applied a $10 discount and still charge $10 and some change. It has been one month since we purchased the phone with the screen protector installed at this store. He had the audacity to say that he didnt want to point any fingers, but it looks like [I] misused the screen protector.By the way, I visited the screen protector manufacturers website, and it states that the first 3 screen protector exchanges are free!The sales person was very nice and patient at the sale; but dont think he was reasonable in refusing to exchange the defective product he sold.

Great customer provided this store. Every time I come here for help they been very helpful. I will recommend all my friends and family here. The people here are very helpful and knowledgeable

Came here to ask questions about plan. She was very helpful and informative. Very patient and friendly. I didnt buy anything from this store but i will be coming here from now on. I am very impress with the service that i am recommending all my friends and family. Thank you for such a great servie

The manager tawfiq is good. Joey helped thank you I will be back for help in my new note 8 phone they helped with everything and back up my phone. Good job very happy. Manager got line and we chat working to the iImportant so I can talk to family in china.

Ive been coming to this store for awhile now and I get excellent service every single time. They are very knowledgeable and they make sure you are taken care of, whether you buy or not. A great atmosphere and I highly recommend this location.

I was havinvg a problem with my Pixel 2 phone; I had stopped in the Verizon store in Pasadena and no one could figure out how to get a certain icon off of my screen. Even the manager of the Pasadena store couldnt figure it out. I was shopping in Monrovia and stopped in the Verizon there on Huntington on a lark thinking maybe someone there could help - and sure enough, RONNIE came to the rescue. It took him about two minutes of playing with the phone and he got the icon off the screen right off the bat!! Thanks, Ronnie - you are great and in my opinion, deserve a raise!!!!

Read a few bad reviews before coming here. Decided to give them a chance. I was surprised what good service I got here. They were all very friendly knowledgeable and helpful. I was upset with customer service. They couldnt help me resolve my problem. Came into the store already upset and ready to cancel. But the people here help me resolve my problems and a got me a good deal on my plan and also got a tablet. Really happy. I would definitely recommend all my friends and family. They restore my faith in Verizon again

My salesgirl is wonderful. She really cares about her customers. She makes you feel that you are her only customer. She explained everything to my wife and myself. She said any questions come up after you leave just give her a call or stop in. She said this is what I am here for, to help us in anyway she can, so we can enjoy our new phones. She is an asset to your company. I wish more employees were like her. Robert & Michelle Pash

Very poor service received here. They were supposed to cancel a phone line. When we received our monthly bill, the line was not cancelled. We called Verizon and they went ahead and cancelled the line (we hope they did it correctly this time) but refused to give us any credit. It is not a lot of money, but it is the principal. Very done with Verizon!

Pauline, Tawfiq and Darin were great! I needed to transfer all my information over from my old phone to my new phone and they were all so kind the entire time.

Joey, in Monrovia, did a great job helping my wife and I with our account and my wifes new iPhone. Thanks for a pleasant experience. Deane and Elizabeth Western.

Joey is the BEST! Well informed, friendly and made my transaction seamless. Because of his service, I will continue to come to this store location. Went to the Duarte store (on Buena Vista and Huntington) first and walked out after 15 minutes of waiting to be helped.

Joey is an exceptional salesman! So grateful for his knowledge & expertise. Thanks to him for exceptional service!

I had the best time at this store. The Manager tofeg is so nice and patient I need to these phone the young lady Monica is sweet. Thank u

Joseph Governale really helped my wife and I with his knowledge of both iPhones and Pixel2s. He spent lots of valuable time with us as he described the workings of each phone. He was patient and polite.

She was very helpful and patient with me. I asked a lot of questions and was driving her crazy but she kept it under control. Even though I didnt get the phone there she was very helpful. Transferred all my contacts and information. Forgot her name but she is asian

Krysnie is a very patient person. She is very funny good worker. Keeps a smile on her faceWill recommend all my friends and family

Its not an authorized dealer and the people arent that helpful and dont work deals whatsoever. So if you want to pay more for accessories and talk with people that act as if you are bugging them, that is your place. Author dealer in Pasadena is great. Make an appt first. They are busy.

This is my first time going and I have to say it was pleasant. The manager Tawfiq was patient with me he got me and my son new phones and transferred everything I will be back and tell all my Verizon friends. This is the best location for see tawfiq he will help you with all your needs even if your a old fella like me. Great job guys.

The people at this store will rip you off and lie to your face. Last year I went in to pay off my last phone (which I had lost) and get a new one. My issue isnt with the four lines we have and the payments for the phones which we fully agreed to. It is with the sales people saying theyd throw in a Samsung tablet (for free, just $10/mo. to use the tablet on our wifi, which is fine; I knew about this going in) and now when I want to get out of Verizon and get something cheaper, I find out that theres a two year contract on the tablet and to get out of it at this point will cost us $135! The tablet was never free.The worst thing is that they said theyd throw in a jet pack, once again, for no charge. I knew I didnt need a jet pack; that I could create a hot spot with any of our phones, but I guess I was thinking that it was free so it didnt matter and it might come in handy. I found out that the jet pack is costing us $20/mo. for something I dont use. We also have to pay $135 to get out of that two year contract (also things they did not mention).And dont be swayed by them saying that theyre under new management, that theyve been getting a lot of complaints from people about the previous group. I went in there with a plan that we were paying $150/mo. for. I didnt want to pay any more. I knew that by getting the tablet and paying the $10/mo. it would go up to $160. I asked the guy to guarantee me that thats what we would be paying. Nothing in all the paperwork that we were given explicitly stated our monthly bill and broke it down for us. I asked him to print out something that showed that which he had trouble doing.So I start getiing my bills from Verizon and the first one or two are over $200. Then they settled down to about $180/mo. which now makes sense because were paying $20/mo. for that stupid jet pack. (A jet pack, by the way, is a device that will allow you to have a hot spot anywhere you can get Verizon service and you can use your data for tablets and things that dont have their own cell line.) To get out of this its going to cost us the $270 ($135 times 2) plus what we owe on our two phones (the other two are paid off.) Im not upset about the phones and lines, Im upset about the tablet and jet pack and that they lied to my face.I suppose some people will tell me that I was gullible or too trusting, which I was, or buyer be ware, but I think that if they want people to continue doing business with them, they need to be up front and honest. I WILL NEVER USE VERIZON AGAIN!!!

Love the guys that helped with the IT part of the set up of my new phone.

Awesome service.

Joey was very helpful and showed extreme patience with me. I would recommend him to other customers.

First timer switching over to verizon and joey was amazing with all the help he provided us!! awesome service by joey!! keep it up!!! will be back soon to visit just because you were sooo awesome!!! thank you joey!

Very helpful staff!

We came in, August and got helped by the Manager Tawfiq he is the best set us up with new phones and a tablet. Go see him he will help amd explain everything.

It’s a wonderful place to buy an iphone. I never write reviews but Joey is the first cell phone retailer who has told me the truth. The deal was straight up and the information was correct. I was in and out of the store happy for the first time ever. Be sure to see Joey.I liked the process so much I went back with my mom. She had the same wonderful experience with Joey. She liked he was patient, knowledgeable, honest, and helpful.Iphone 8 had to pay taxes on full price of the phone.30 dollar up grade fee.(standard)19.95 fee for shops services but 40.00 screen glass protector free. So didnt mind support feeNo other fee’sAsk for Joey

Great service provide by krysnie.she was very attentive and organize. also help me save money on my monthly bill

Thank you this place is,so nice the manager is a nice guy,and the girl that helped us is so patient I will recur people to them.

Thanks for always helping out Tawfiq he is a great manager he has helped in every store he has been worked at originally helped me over I Pasadena and when I found out he moved to Monrovia I wanted him to help because he has always been extremely helpful and I trust him and know he will always give me the correct information. Two thumbs up.

Excellent service and friendly. Came in and was assisted by Krysnie. She tried her best to help me.

It was good he helps slot tawfeg is helpful I reckon I will tell everyone to come and see the manager

Fantastic they are a. Great team together. Thanks.George. Larrazolo

Monika was super helpful assisting me with an upgrade. Highly recommend this location

Kimberly was great, very helpful. I got a great deal on my new GALAXY S6 and she help me transfer everything!!

Came in to get my phone fixed. They extremely helpful. The assistant manager was super . will be coming back to this location

Joey was awesome.. knowledge able & excellent pesonallity..👍

Great customer service and always cheerful. She have always been able to help me solve my problems.

Have a lovely time here. Great customer service

Krysnie assisted me today. She is very nice and friendly. I will definitely recommend her to my friends and family

Great customer service. Happy 28th my purchase

Great customer service provided by KrysnieIt was hot she even offer me a cup of water

They had what I needed in stock. Arcadia store did not.

Useless customer service from their Asian girl worker. I went in for a simple procedure of transferring and activating a phone number to a new phone from a damaged one. She didt even try to to help. She just said she could not do it. I went to a different location and they helped me with the activation in less than 18 minutes. Poorly trained and useless customer service does not sound well for the verizon brand. I was lucky the other worker at the othèr location where I was helped was professionally trained and new what to do.

They didnt know what they were doing and made me feel stupid.

Nick was very helpful, great guy

I really like the service at this location. Friendly and professional. Thank you

No complaint. Been happy here.

Great customer service i am very happy with all the service here

Very helpful and knowledgeable staff. Was treated very well.

Great service from oliver .He is patient and helpful

Terrible customer service, not properly informed about their products. Attitude from certain lady employee, who ignored me half the time laughing at her phone.

Joey is the man. Hes helpful, friendly, and very knowledgeable.

Krysnie helped me, she was amazing and beyond helpfully, recommend beyond

Joeys service was great very helpful and patient!

Audry knows her stuff. If you need help go to her. Thank you!

They cannot unlock my phone from straight talk. Had to buy two brand new phone to switch.

Initially ok but sales person was impatient then later found to have been deceptive.they know how to stick you with shiny poop.

Great customer service. Been coming here for a long time

My favorite Verizon store for the last 10 years or more

Great customer service.

Awesome atmosphere very knowledgeable

Great customer service

I was badly misled and lied to regarding a recent upgrade by the store manager. I trusted what he said and not what he did. When asked about this he said its your word against mine. Unpleasant experience.

The Asian lady attitude is very bad,and the store service is very low.

Very excellent service!!!,

It was faaaaaaaaat.....

Helpful staff

Bad customer service.

Great customer service

Good experience

I like it nice