Thank You Abe Tovar! He was excellent with his customer service, I had a very smooth check-in, he was knowledgeable of what my vehicle needed done and what was most important and what he recommends. I wasnt pressured into getting any services or products. He kept me informed as how my vehicle was going through service and what time it was going to be ready. I was there to pick-up vehicle, no waiting, in and out in less than 5 minutes. Job well done!

Im very satisfied with make business with you. Especially wants to thank to Karen for her special attention she did the best work to get me the best deal for my purchase and the financial gay Steve did a great job explaining everything on the purchase contract. You a excellent team I never experienced a attention like these in others dealers. Thank you

Took car for oil change no hassle at all customers service was great everything as promised even got a ride to and from workThanks Chevrolet service department did excellent job!

Doug has been great helping out with any follow up questions after the purchase. He was also very helpful on the front end. Did not hesitate to answer any questions i had since the truck I was looking at had not arrived to the dealership.

I was very un happy with the service i received i had to wait for over week and half for my car to get fixed and for someone up date me i had to call over and over i was very un happy

Your customer service was great. Went out and beyond what I expected.. Steve in your finance dept was great.. His knowledge and expertise was amazing..

Douglas was amazing to work with. He was able to answer every question we had, wasnt pushy at all and we felt like we were working WITH him to find the right car for us. Steve was in financing was also super friendly and helpful. Walked us through all the paperwork, was very straightforward and really helped make the entire experience so much better. Would highly recommend to anyone.

Awesome easy no hassle experience. Salesman and Finance were very knowledgeable in the vehicle and financing. I was in and out in a hour and a half. Great car buying experience... Thank you I definitely recommend this dealership.Louis Evans

I want to thanks Sierra chevrolet and all the people that helped me find the perfect pick up truck for my family!.Cristian Zuno, Jose Palacios, and Rudy Aguilar have the best customer service I have found in any dealer. Great prices and awesome customer service!

Ryan and his coworkers are the best Chevy dealership in Southern CaliforniaI have been in this business over 42 years have dealt with bunch of all the dealerships in town but never come crossed anyone Unos take care of the customers regardless of Retail or shop customers like me at Midas in MonroviaI wish I could give him more than five stars but like I said these guys are the best thank you again for all your help getting the parts on time for me:)pj

Lorenzo and Jose were awesome. They helped me as much as they could, I was hesitant at first, but they put me at ease and made the purchase easy. We spoke in person, I walked away since I wasn’t sure if I wanted to really buy a new vehicle. They weren’t aggressive at all, they told me to take my time and we eventually made a deal. I highly recommend dealing with Lorenzo and Jose @ Sierra Chevrolet.

My experience at Sierra is always awesome you guys have the best people working in the service department I was late for my oil change due to traffic and Edwin Rivera as well as Andrew and I’m not sure who the other guy was in the service department accommodated me to get my oil change at 330 and they close at 4 I heard the mechanics all helped each other to service my vehicle and I was amazed at the team work at Sierra I have been going to Sierra for my oil change for a year on my 2019 Chevy Malibu and I will continue to go to Sierra chevrolet the staff in whole is all welcoming

Robert was amazing to work with through the process. He was dliligent and stayed in touch with us months in advance of my trade in. When I was ready, he answered all the questions my husband and I had and went to great lengths during the busy holidays to make sure we got the deal and vehicle we wanted. Steve in Finance was quick and efficient and made that gruesome paper signing process easy and actually fun with his conversation. It wasnt an ideal way to spend NYE but it was quick, efficient and without issue. I have already referred someone to the Robert and I have no problem doing it again due to his excellent work.

I needed a car fast ... i was in and out in 2 hours.. Great service . Thank You

Alfonso was a great salesman who served us well. He was great help and very knowledgeable. It was the best experience we had. Steve taught my son every step in signing the documents. In cannot thank him enough. Great service.

Were so happy with our 2022 Chevy Trailblazer RS. Thanks to Elliott Amaya and Steve Del Campo.

I had a great experience with Abe! My air conditioning condenser malfunctioned and the repairs were extensive. Abe made the entire process smooth and painless! I was fortunate to work with someone who takes pride in what they do and who genuinely cares for their customers. Thank you Abe!!!

I would like thank Abe . He has excellent customer service And great personality Very helpful. Definitely he deserves five stars

The oil change took a little longer than Id anticipated, but it wasnt too bad.

Dougie and Steve in finance made this whole experience so smooth and fast! Excellent customer service

Ive been waiting over a month to get the USB fixed on a car I just bought. Gus has been giving me the run around and I was told everything worked on the car and that was not the case. I get a call from finance and theres a typo on my contract and I have to come in and get that taken care of. Plus I call the service department and Gus didnt talk to anyone and they cant give me an appointment for a month and Ive been waiting a month. Dont go to this dealership they have no idea whats going on people have no idea whats going on and are lairs. Lamel the sales manager is useless and just started and would rather listen to his ear pods than to customers. Its wildly unprofessional for a manager to wear ear pods while you are working.Idk but when you’ve spent more time at the dealership than the brand new sales manager maybe they should pay attention and listen

Brought my cruz in to fix the cat and o2 sensor... service need to better communicate througjouy the process and Bridget who answers the phone doesnt not need to cop an attitude.

My new car purchase experience was great. I couldnt be more satisfied. Thanks to Jose the sales rep that sold me my car and Steven from finance for explaining all the financing in details, as well as everyone else at Sierra chevy that help me that day. Thanks for making this purchase easy.

Edwin Rivera helped me with my service. He was upbeat and very helpful. I asked him some questions about other things I need to do with my Blazer and he was extremely helpful, offering a number of suggestions. Its a pleasure to visit Sierra Chevrolet for my service and another reason that Im happy with my first Chevy purchase. Edwin really deserves a pat on the back.

This was our second purchase with Sierra Chevrolet and I cant express enough gratitude towards sales and finance team! Gus (our sales guy) was fantastic with scheduling our appointment and ensuring availability! Lorenzo (our sales manager) worked out a fabulous deal with us that we could not pass up on. It included Gap and platinum extended warranty! Once we transitioned to financing with Steve (our finance guy) it was smooth sailing! Steve was great with conversation along with very thorough explanations as to what we were signing. He even suggested a great date night location fir my hubby and I! I really look forward to working with them again when we return to purchase our truck!

Do not recommend bringing your vehicle for service here I spoke with Diana the service manager On Wednesday she told me her mechanic doesn’t work Wednesdays so a week later I walked to the back Service yard expecting to see my truck in a bay The truck was not asked one of her own employees what was going on with my vehicle my service truck that needs to be on the road He explained to me that They didn’t have time to get to it felt lied to having Mark Christopher pick up the vehicle where they promised they would get my service truck back on the road times are tough as everyone knows

Andrew and Steve were awesome, patient and knowledgeable if the Chevrolet trucks. There was a manager and another young man that showed us where our truck was traveling from. It put us at ease. Thank you very much

Very courteous and helpful in explaining the contract step by step thank you Im very satisfied

The experience was smooth and hassle free. All Covid-19 protocols were used as far as I saw. The staff very courteous and helpful. I was in & out dropping and picking up my vehicle. Very satisfied. Thank you to the staff, keep up the great work.

I recently bought a Chevy Bolt EV from Sierra Chevrolet because they were very upfront and thorough with the numbers since I started emailing them. From the price of the vehicle to rebates and discounts and broke it all down so I could see where each discount came from. They are low pressure and high transparency (which is rare). Christopher and Juan were very helpful and also the finance mgr Steve Del Campo made the process of signing a (thousand) documents more pleasant and even informative.

Your customer care efforts are terrific!! Joe my service writer is the best! Thanks!

Douglas was extremely professional and friendly. He was not pushy in any way. We felt safe with all the Covid protocols your dealership is following.thank you for a great experience.

Staff here is much friendlier than my closest Chevy dealer, always quick service on my truck.

Amazing experience! Great customer service, would definitely recommend!

The service I get at Sierra cant be duplicated, awesome Staff, and especially Mike Hoffman for always being there for me and family, 3rd car purchased from Sierra, 2 Chevrolet and 1 Subaru.

Gus helped me with my purchase.. very understanding and did his best in getting the deal I was looking for without hesitation.. totally would recommend my friends to him

Awesome service, very profesional and quick service Thank you Nelson Arteaga and team.

The service representatives were very nice and helpful so 5 stars for service reps. I was told it would take a few days and then was told they were backed up and theres only one guy that can work on this particular job so it would take a few (more) weeks (1 stars for efficiency, I would have taken it somewhere that was able to do if quicker). They offered me a rental at least after a week (3 stars for offering the rental, but should have given me something right away if they knew they would be backed up weeks). Finally 1 star for not charging my car battery. Its a volt so I can drive on gas as well, but come on. If youre going to keep the car for weeks, the least you can do is charge the vehicle. Average is 3 stars for this visit.

Love Steve!!! Karen was amazing and had the vehicle ready for us to jump in and test drive. Very friendly and knowledgeable

Nelson was great, but the fact that I had scheduled an appointment to have my transmission looked at 1week later, I never once received an email nor a phone call to tell me that the one transmission technician that the dealership had would be out sick. Luckily, I called to cancel the appointment and then called again to reschedule and when I spoke to them a third time to see if I can come in sooner, they did not have my appointment in the books. I understand if people are sick (especially during this critical time), but what I don’t understand nor can I forgive, is poor lack of communication. I have scheduled my appointment with another dealership that will take care of my service.

Andrew L. was extremely helpful with the entire buying process.

It was great! Thank you Abe and team!

Staff was very friendly and helpful.

My son flew back home to buy a truck and drive it back to Kentucky where he is stationed.He purchased a certified used Chevy Colorado 4x4. Well the the 2nd day after he purchased it the warning light came on and had 2 nails in it, well that was on when we looked at it but our sales person (jose) said oh it was fixed they just need to reset light, well my son took it back to service department they remembered the truck and said oh they never looked at it jose said to just put air in and reset, so they never did look at the tire . Well it was fixed but 2 days later, the day before he leaves to his duty station in Kentucky the engine light comes on! Now this has only been 6 days since he bought it. Now hoping it will be ready for him before he has to .leave Bad deal! DONT BUY FROM HERE!!

Service did a good job repairing my car, replacing the defective air bag (recall) with my first appointment, and the control panel for the A/C and heater, and the rear door lock for my second appointment. Plus they were great in arranging a Lyft ride for me so that I wouldnt have to hang around the dealership for a good part of the day. The only thing I would recommend is that they call me as soon as my car is ready. For both jobs, I called to check on my cars status because it was beyond the estimated timeframe. Both times my car was ready, but they just had not called to let me know.

Edwin is great and made sure everything was taken care of for me.

Started off my experience still concerned about the health risks due to the pandemic, but thanks to Karen and the staff at Sierra Chevrolet that quickly changed. We were able to reach a deal online and they stuck true to their word. Karen even went out of her way to send me pictures of the vehicle which really helped me confirm my purchase. Thanks again !!

I was a little disappointed that after I purchase my new vehicle I got home and realized it had no floor mats I really don’t think the dealership should’ve let the car leave without mats letting me know that I had no floor mats. They will be replacing them but it is on me and my own time to go back and I live in Rancho Cucamonga and pick them up so it cost me time money and gas.

Parts department couldnt help me but they really tired there best great staff

Very helpful personnel willing to work with you is something I really admired.

As part of the Chevy complete care package, my tire rotation and vehicle inspection was complimentary for the first year after purchasing the car. Both items were completed. However, I would have liked to have known what items were being inspected since it is an EV. I would have also liked to have been notified when the car was ready and as it waits, be plugged in to charge before I arrived. That would have been excellent customer service in my opinion.

Douglas Sievert is an exceptional person and really took the time to explain all the details of the car, my options, and the financing. Steve DelCampo was also exceptional. He was detailed on explaining the contract and all the additional features available. Both very charismatic and helpful. We are very happy!!

I have been a salesman at a competitors dealership for 13 years. I know what really goes on at a dealership and I know very well how the service department (writers, techs, etc) operate.The online appointment system failed completely. (As to be expected) but ....When I arrived I was greeted promptly and helped out by Abe. He was gracious, did not complain about the fact that my online appointment wasn’t there, and very quickly and efficiently took my truck in and gave me realistic parameters on what to expect. He offered many different options in regards to getting me back home or back to the dealership when the vehicle was done.Abe stayed in contact with me through out the day in a very professional unobtrusive way and was more than willing to break down all of the details of the service and its costs when I arrived for pick up.The man was articulate, helpful, easygoing, focused, knowledgeable and quick.Abe is obviously an asset to Sierra. Especially during the current economic times as they pertain to the auto industry.YOU NEED PEOPLE LIKE ABE. GIVE THAT GUY AN EFFING SPOT BONUS OR SOMETHING! No joke.

We recently turned in our Chevrolet Bolt when our three-year lease ended (great EV, by the way). Andrew Lisk handled our transaction and we couldnt have been more pleased with the courtesy and respect that he showed us. Although we did not purchase another automobile (I just retired and no longer needed a third vehicle in the household), I recommend Andrew if you like to work with no pressure sales consultants.

I paid $800 to do a 75,000 miles car service, the agent told me my battery is leaking when I pick up my car. He said I need to paid extra to replace the battery, I told him thats impossible because I just changed the battery with AAA insurance roadside service 3 days ago. But the agent insisted that the battery is leaking, he didnt tell me where and how the battery leaking. He neglected me after I told him I refuse to paid for the battery. After I went home I called AAA, they sent the roadside service technician to me and check the battery carefully, you know what? The battery is totally perfect. The Chevrolet service believe my battery is leaking because the connector has some acid from the old one. They ask me to buy a new battery without checking it with voltage detection machine, or even cleaning the connector! What the FXXX, I mean, I paid $800 for the service and you give me this? Really?

Always friendly service and a Lyft home while your car is worked on.

Douglas was a big help! Made the shopping process smooth and also super friendly. Great person all around!

Andrew Lisk is the best car salesman we have ever worked with. Over the past 20 years of buying vehicles and motorcycles, we have NEVER had a better experience! We could not have asked for anything more. If you are in the market for a Chevy. Be sure to see Andrew at Sierra Chevy in Monrovia.

Andrew went above and beyond with professionalism as well as excellent customer service he helped me find the car I really wanted. Steve the finance guy was amazing too! They both were very knowledgeable and kindly explained everything in depth and made the experience very easy and fun.

Edwin Rivera is courteous and professional. He made us feel welcome and took care of our vehicle in timely manner.

The team at Sierra Chevrolet was simply amazing. The pricing is extremely competitive and the team we worked with went above and beyond to make my Dads car buying experience great. Karen, Lorenzo (Sales Team) and Steve (Finance) were so patient with answering all of the questions my Dad had. I highly recommend you visit them if you are in the market not only for a vehicle but for great service. I cant thank them enough. They have gained a lifetime customer.

Was able to address my concern and gave me updates

Karen the sales associate was so very helpful and she made it possible for me to drive off in a new/used car. She was just great wonderful. In the finance dept. Steve was very informative and did everything accordingly and explained it well, thank you both so very much for my first time buying experience.

I had a great experience with Cristian as my sales manager and Steve as my finance manager. Both were excellent with providing me with the right information to make my decision to come back as a customer to purchase another lease with Sierra. Cristian was very good at getting me the vehicle I wanted and was very kind throughout the process. Steve was excellent at walking me through the numbers and details of the lease agreement.

Everything was great and fast service. Edwin is amazing.

What a great team you guys have there at Sierra Chevrolet .. Alex was very helpful and knowledgeable about the trucks, a brief phone call with him is what brought me in to your dealership. The whole process was no pressure and I would definitely recommend you guys to my friends. Steve was awesome too, he walked me through the financing and warranties with my truck. I had a lot questions and he had all the answers. I live in Toluca Lake. There are quite a few Chevrolet Dealerships I had to pass by to get out to you guys, definitely worth the trip!! Most of all, I love my new truck!! Thanks guys!!

THE STAFF IS VERY PROFETIONAL AND POLITE

Great service from beginning to end.

Great service and working with us to get us what we need

Diane immediately came out as I drove in for my appointment. She was able to get my routine maintenance work and recall work completed much sooner than estimated. Very courteous and efficient. Thank you!

Nice welcome, sales staff very polite. Clean office coffee and drinking water available. Restrooms was clean. Good organization office all sales table sanitizers available. I would like to salute to sales staff and cleaning staff. Wonderful remembering visit.

Steve, Lorenzon and Edwardo where all the best. They were informative they were really helpful with my purchase.

IT WAS GREAT AND THE ADVISOR WAS AMAZING.

Working with the team at Sierra Chevrolet has been one of the best car buying experiences I have ever had. Karen and Lorenzo provided me with amazing customer service and Steve in Finance really took the time to explain everything to me. They all made the process easy. From the very first phone call until everything was signed, I felt informed and confident that I chose the right dealership to give my business to. There are 4 Chevy dealerships much much closer to me, but there is no question that going to Sierra was worth the drive. Really want to thank you for all of your help and for making this a great experience. Also, great job ensuring your dealership is following Covid19 safety protocols. This is something that is also very important during these times.

I made appointment to bring vehicle in to fix an issue with the display. I was told that it would looked the same day and receive a call with an update which didnt happen. I called and was told that the car would have to kept another day with no promise that it would be looked at next day. If the service department is short handed then you shouldnt promise that the car would be taken care of in one day. I dont have another car that I can drive to work so I could leave the car at the dealership until its repaired. Im still having the same issue and it has to be resolved I will call GM and find out what can be done.

This was the second vehicle we purchased from this dealership! Robert and Steve were easy and wonderful to deal with. I would definitely recommend them to my family and friends!

After servicing my vehicle, the engine light is on as if it was not serviced. 😩

Simple service took 2 hour wait.

Despite making an appointment for my Bolt recall, I arrived only to find there was no appointment in their system. The crew accommodated, but another example of poor organization (similar negative experience as my last service). Looking to switch over to the Glendale branch

Great experience all around. Mike Hoffman, Karen, and Steve in finance were all very helpful.

I’m still waiting for my part to come in.. I never got serviced because they didnt have the part!!!! Don’t you have it on record???

Dropped off my car nearly 4 weeks ago for what I thought would be a quick visit. I brought in my check engine light codes, told them to give it a once over to see what needed to be done and signed the paperwork with a Promised delivery of 5pm that same day... Still dont have it back.Timeline:Monday January 25th, I drop off the car at my 8:30am appointment time, explain all I mentioned above, and they send me home in a lyft and tell me theyll call when they know more.Since I hadnt heard anything after a few hours I called to get a status update around noon. They hadnt even started on my vehicle yet, and finally decided to tell me that the codes i brought in meant they needed to do a complete tear down of the engine.I checked in daily to see if there were any updates, i was told on Friday the 29th that they thought it was my timing chain and they still needed to do a tear down.Saturday the 30th, I was able to get a loaner through them, after needing to get a rental earlier in the week because they hadnt started on my car yet.I followed up on Monday and was told that they had no information for me yet.Tuesday, February 2nd Im finally told that the tear down has begun. I check in a few times that week but dont get any information until the next Tuesday February 9th.Feb 9th, i get a list of repairs and parts that will cost more than what the car is worth, at this point Im already considering just abandoning it and buying a vehicle at another dealer just to get things over with.A week and a half later brings us to today, February 18th where Im still driving the loaner they got for me, which has been the only upside so far in their service, and still waiting to see how much more than the worth of my car Im going to be charged when Im frankly considering leaving it to be their problem if I dont get more information or even better, my car which right now feels like Ill be lucky to see before the end of the month, even though Ive already been given two possible ETAs.I understand that parts take time to ship and repairs can take a while, but the lack of communication up front has locked me into being in their shops mercy for the last three and a half weeks, which if I had been told up front that I might be a month before I saw my car again, I would have gone somewhere else right from the start.Ive been told they might be able to swing some discounts or cut off some hours of labor, but at this point I dont know if Ill trust the totals Im shown because its been in their shop for so long and I have no way to contest or question whatever they decide to tell me theyve done.Now, if I get my car back and all is well I may come bump this rating up, but so far the two stars is only because my main point of contact has been patient with my nearly daily requests for information and the fact that I was given a loaner to use in the meantime.I havent decided yet, but I may never be using this shop or dealership again in the future. I try to give the benefit of the doubt and as much patience as I can manage, but this has honestly been ridiculous.-A frustrated customer who just wants his car back and to not have to be homeless to pay for it.

Pleasure doing business with Robert and Michael Hoff. Great people, easy going and always cater to their customers.

It was great! im very happy

I took my Tahoe in for a brake job. I misread my service report from fall of 2018 and thinking that I had only 3mm of pad left on my vehicle. I was contacted and told that I had 5mm of pad left and that I did not need a brake job at this time. I greatly appreciate the honesty and integrity of the technician and the service manager at Sierra Chevrolet.

Good customer service

Cant see how this dealership is still in business. It took nearly three months to make repairs on my brand new vehicle. Worst experience ever.

I was there to buy a part. The dealership ran out of that particular item, however, the sales associate helped me to check other dealerships within the area and found me one after multiple trails. Thanks Ryan

Fast and efficient service. Excellent customer service and made sure to address my needs as a client.

Great experience, thank you Edwin.

DO NOT SHOP HERE!!! Was going to buy a vehicle here for what I thought was a reasonable price they had me go to my bank and get the loan only to sell the car from under me at the last moment after everything was already processed. If you want an example of a sleazy dealer look no further. Would have given zero stars if possible.

It was a great and smooth experience. Everyone that helped us was extremely helpful and friendly especially Jack. Thank you!

Great. All the guys treated us great

Didnt rotate tires ride share dropped me off at wrong location had my vehicle from 7am to close didnt complete service

Edwin in the service dept was great!!! He went above and beyond to help me.

Horrible, service customer service from Edwin is a disaster.

For the most part, the service experience was fine. My problem, and why I did not provide a better rating, was I called after I dropped by car off and requested in addition to my oil change I wanted the tires rotated. When I arrived to pick up my car the following day, I was assured the tires had been rotated. They had not. I do not appreciate being LIED to. The instruction had not been added to the paperwork, which is why it probably did not get done, but I was so annoyed at the service person telling me it had been done I just left without getting the tires rotated.

Oil change and tire rotation on a appointment for my 2020 Trail Boss was about an hour and I was out of there. They honored my first service for free and the staff was great!Thank you....

Jose and Steve were both extremely professional which made my car buying experience easy and efficient! I would definitely recommend this dealership and Jose’s name to friends and family.

Everything was great. Will definitely return for service on my vehicle.