Some of the reps there know what they are talking about. Regardless, all should be able to strongly lock down your device by simply following the directions they have been given.Expect to be signed up to pay Fifteen dollars every month to have software installed that remotely controls your phone, can change pretty much anything on your device, and monitor you all the time. Additionally, the installation charge is Forty dollars on most android devices.It would be much beneficial by now though if there was a USER DOWNLOADABLE app from the play and apple store to keep devices safe in this decade without having to shlep down to store. This can be done as there are, believe it or not, many other apps in the play store, that use similar capabilities (albeit not marketed as parental controls). That, although may not be as perfect in some cases, would make it easier for the masses to keep kosher devices with less headache.