Easy place to apply for credit card and also easy place to find any electrical needs. I bought my kids tablet each and very good, before purchasing I got knowledge from a sales floor on how to use the tablet. thank you best buy.

Did not enjoy my pick up experience. Cashier skipped me in line and when it was finally my turn she left without any acknowledgement. It wasnt until another cashier noticed me, then I was able to be serviced. Great service from the second individual. 50/50 on great service so 3/5.

Purchased 2 40inch Samsung TVs for 240.00 each, totally awesome .

Considering the pandemic and how staffing goes, I was very appreciative that the young man who works in the cell phone Department called over help so that others can get what they need and head out. I needed this watch for marathon training. It was an open box just missing instructions.

Love to shop here specially when you order with your phone and they have ready fast less than 1 hours

The store in Montebello had the item I needed and it was a quick check out. Good selection and fully stocked. Staff was very helpful and friendly.

Got helped on Sunday night at around 7:40pm with a return by a girl named Maddie, she was super chill and helped me return the laptop charger i returned 3 days prior. her customer service was great and i truly felt like I was being cared for rather than all business. Thank you Maddie for all your help!

Long wait just to ask a question. You have to register and be put on a line that takes 30 min. Ill do the drive to the city of industry much better service

Today I decided to go to best buy to buy a DJI MINI 2,The attention was excellent and he was always satisfied because they help me with what I need to know.

I was in and out in minutes. Took longer to park than it did to get my stuff. Augie was AWESOME!!

Bought a pair of ear phones great service

Went in today to try and open my credit and the employee who was helping me literally just said “90% of people don’t get approved” and didnt even offer to try to see what would happen if i tried to open my credit. I just walked out. No effort whatsoever.

Oh Best buy is the best, everything Electronic is great!!! Ive bought chargers that last a good long time, Ive bought cables for my phones there still working great, now Im searching to get a phone, but I need my ID because it expired on my Birthday. But if ur looking for good Electronic stuff, u should go check it out.

Just to be a good place to buy nice tech. Lately the lines are long and staff not well trained no answer to simple questions my order was canceled because they did not find may parking spot after a long waiting hour so frustrating. I saw others left the place very frustrated 😞 not good.

Another poor costmer experience. 2 different reps, told me a lie concerning a product. Thank goodness, I didnt need that exact feature that I was told it had. Also I was unable to use my best buy card, although it has a 5000 line? All they had to do was look it up on with my I.D.) (so I was told later after calling) wish there was other electronic to give my business to. Will

A good store. Prices are fair.Has a repair unit. There name brand products are also good. Good appliance store.

Staff is always helpful. Not too crowded. Parking lot is big.

Great customer service. Wide range of useful products with very, very reasonable prices. The staff are very, helpful and knowledgeable of there products and if there is a deal to be had in the product of your interest they will find one. Very accommodating. Even with carrying out purchased items to the vehicle. Plenty of parking.

What can I say? Order online and pick up from store in an hour. Quick in and out, the guy handing out the goods even offered to fetch me a cart for my air fryer but Im a G so I carried it myself!

Each time i come here the employees walk right passed you...no welcome or how can i help you.came in today to buy a kit, one of the employees saw me and walked away...after she was done helping someone.....she saw a line and walked away...i need to find another location or go to the competition....im sure they would be open

They have this weird system where you have to put your name on a queue in order to get help, only they dont tell you that until you ask for help. Then you have to go back to the person at the Entrance to do this, then go back to the department and wait in line. This is the only Best Buy that does this. Smh. Who thought this makes 1. Any sense 2. A good customer experience?They also did not have what I was looking for although best buy online said they did. Inventory system is NOT accurate.Such a waste of time.

My Nintendo switch got wet and hasn’t turned on since March. Is it possible to get repaired in person? I bought it from Best Buy montebello.

It was good because I got in and out in a matter of 5 minutes

Good service. Put my name on the list as I entered. They were quick to help me and very knowledgable. Super helpful for deciding on a new laptop.

Great place to go for all your electronic devices needs. Very helpful staff. In fact, they are so helpful that from the entrance to the store the staff will help you and let you know where to go in the store to find whatever it is that you are searching for. Two thumbs up! 👍👍

If I could give negative stars for this I would. I find it hard to believe that you CANNOT DIRECTLY CALL THE Store LOCATION. Why have a number listed at all if it only goes to agents? This cannot be the way a company functions where they do not directly call each store location to even talk to managers.

Got my first computer here,staff was very helpful on showing me different models and helping me get the one ment for me

The sale assistant was very helpful, and tried to the best of her ability sell me a dryer. But in re to best buy, they wouldnt approve me for credit.

Good customer service, there was a young lady that helped me out and answered all my questions.

Today 8/29/21 at approximately 2:30 pm I had a terrible experience trying to return a garage door opener at Best Buy’s in Montebello, the manager “Fred” said that I couldn’t return the garage door opener because it was two weeks had passed and as I had previously mentioned to Fred that my son bought it for me for my birthday and could not bring it to me due to him having Covid-19. He said that he would make an exception however I would have to exchange it for something else today, I was very upset that he only gave me till today to exchange it. Be careful with Best Buy policy they don’t seem to care they just want to make the sale.

I mean it’s Best Buy, sometimes it’s hard to find an employee for the department your in but hey it’s better than Home Depot with customer service

Friendly, greeted as soon as I came in. Asked if I needed assistance. The store associate walked me to the hard drive section. Store was very clean and organized. 😎

This place needs to figure out how to adjust to help people. I came in and got on the waitlist, twenty minutes go by and I go check my place in line. They said I am 8th but when I came in I was 6th. Highly advise that if you are coming to do a pick up in car. Even if you are trying to buy items that are inventory they will make you wait

I always find what I want I often choose best buy over Amazon prices are similar or even better on bestbuy and you get things right away you dont have to wait two or 3 days

Sales people very nice especially Madison Montoya at the montebello location.

Went in for some filming equipment, found what I needed though the variety is very limited. Aside from that,very helpful staff

They had the router perfect for my needs.

Service was good just remember to have your name on the list if you are going to require help of any kind.

When in today to spend money and look and was stopped at door to see what I wanted and why? Didnt know this was communist best buy. When asked to speak to manager about that I got introduced to home theater supervisor. Best buy is not what they used to be. They really suck.

I went to buy a Google Chromecast but they stopped me at the door to ask what I was doing thought it was weird since everything is fully opened now. Anyway the employees were helpful and found what I needed.

Clean, staff are nice and help assist on any questions. Enjoyed my shopping experience will come shopping again.

Crazy awesome customer service here! Best Buy is truly the BEST!!!Stopped in to pick up an online order and brought my mom with me. She moves a bit slow after some medical issues, but she is sharp as a tack and witty to match. Geo was so helpful and friendly! He chatted with both of us and was so sweet, all the while working efficiently and professionally. He kept the line moving, yet we weren’t rushed at all. Thank you for keeping a smile on our faces that day, Geo!Since we were already in the store, I decided we needed to get my mom’s new phone a screen protector to prevent scratches and cracks. Geo pointed us in the right direction and we met Lexi. I must say how happy we were with Lexi’s positive, upbeat, professional attitude. She offered my mom a seat while we searched for the perfect product. Lexi made shopping a fun experience; she’s fantastic!Hands down, this Best Buy offers the most wonderful customer service!!!

They actually HAD GPUs in stock. That and the employees are always ready to help.

Went to this bestbuy location today to buy a TV, I gave the associate the product number and sku, the associate brought out my TV with a sound bar to my car, when I got home paid to have my TV mounted and fully set up, I examine my receipt and realize I was given and charged the wrong TV. After an hour of calling and being put on hold customer service picks and gives me the specs on both the tvs and also gives me an extension number to the store, after speaking to the store associate in the front of the store he communicated between, me and the manager Frank which I had to insist to speak to personally. Once Frank was on the phone he spoke to me in a very condensending tone and took no accountability for the mistake. I am very disappointed in how Frank handled this situation. I will no longer give this location my business, If this can happen to me it can happen to anyone. Now I must miss a day of work to resolve this issue 😒

We visited BestBuy twice within 2 months; we were surprised that many of their car stereos were not in stock. Today, I went in to look for dvd, again surprised not a great range to choose from, sad.

Typical Best buy but due to Covid they have very small supplies on hand. They also do temperature checks before entering.

Well done Best Buy! Im glad you act responsibly from what I saw there. Courteous staff with a comfortable level of confront to handle business swiftly and safely.And! They had the drone props that I needed in a pinch instock. Hopefully they restock... Ill check back in a week or so to check and Ill see if I can comment back as a follow-up.Cheers

Curbside pick-up doesnt work here. Ive waited more than 2 hours for curbside pick-up then they told me to get on the line for store pick-up. They have plenty of part timers but they just dont know how to manage them. Ive been to two other Best Buy branches in this week but this is the only branch carring items by hand instead using a cart. Use your damn cart!!! then single dude can take care of each aisle instead hop around here and there. Never coming back here for sure. Photo only shows half of the line. I guess this branch manager doesnt know what Curbside Pick-up is.

They have you go on a long virtual list and tell you through text when they are ready to assist you if you are shopping for a large item, but if you just pick something up you can simply go to the checkout

They really listen to me and really wanted to help me. Excellent customer service.

Adriana, was very helpful and knowledgeable Employee, she helped me with my order and getting everything together and and all my questions.

It was a good experience. Help was exactly what I needed and I found the item I want it... Much faster than getting it online.....

The Geeks Squad team are awesome. They saved me money from having to buy a new computer.

Ipad 8th 128 GB $430 each plus tax

My family and I went to this location for an appointment at the Geek Squad. That service was good, not great, but good. We went walking into the store and went to where they had the iPads to test the pencil. Since we have a Pro v2 it’s only compatible with the v1 pencil. The pencil was dead, I saw one sitting where the cables come out from. I grabbed it and the alarm went off. A rep came by and turned the alarm off. The alarm went on again and he turned it off again. Not once did he ask if we needed help even though I told him that the pencil was dead so we couldn’t test it out. No other pencils were there other than the newest one. He could have been more helpful but he wasn’t. That’s why I only give this 4 out of 5.

I found what I was loking for even internet didnt have

Technician very kind, helpful and caring.Seems to understand me and help me.

Great people working there. Very helpful.

Very happy place. These people are going out of their way to be helpful and courteous to all customers!! I was the frustrated guy desperately wanting my speakers and the guys and girls took care of me so well, that I walked out with nothing but respect for the staff and management. Thanks Best Buy. Speakers sound great!!

Well organized place, easy to shop here.

Very friendly service and the computer tech guy answered all of our questions and concerns

Not enough customer assistance but we got service quick.

Nice employees, they helped in everything

I waited a long time in the auto section after putting my name on a list. No one ever came to help me. It was kind of a waste of time.

The workers are nice, but its an extremely long wait. I waited 45 minutes just to talk to someone in order to buy something I already knew I wanted.

Lots of options, brands and quality. Clean and organized.

Very friendly costumer service, also very informative. I was buying something new and the cashier was very kind to answer all my questions. They dont have a lot of stock at the moment but they had a nice variety of options and the return policy is great. Loved it.

Geek squad fixed my broken laptop it took about 3 weeks not to bad they originally said 6 weeks next is my camera hopefully

Great customer service. Been to others and they are not helpful at all, but here they are on point!!

Really bad costumer service, not helpful and they have an attitude like if it bothered them that you ask anything. Had this experience not once or twice, multiple times and I get the same attitude, same service. The best buy in Los feliz has an outstanding service.

The staffs were friendly and helpful.

Best buy cant make a delivery because they dont pay their courier bill and makes customers wait on them

Got good service after a long wait outside!!! Other than that great product knowledge and competitive prices!!! I got what I was looking for a chromebook I am very satisfied!!! I will shop there again when they figure out how to get customers in there store faster!!!!

People were very nice and I got controlers like that

This place is fairly busy, merchandise are not very organized, but if you can find an employee, they can find some of the stuff in the store room.

The staff was very helpful and friendly my questions were answered and I found what I needed

Great service ask for Victor really good guy great service

I appreciate that safely procedures are being followed but I believe there should be more salespeople on the floor directing people.

Really nice people and they help you a lot to find what you need 👍😁

Came in to buy a laptop. Security guy asked me to give him a phone number so he could put me on the waiting list for help. Waited 30 minutes, turned out I was serviced last, even thou people came after me got help before me. The lady finally hepled me. She said they have what I was looking for, she told me to wait while she getting it. I waited 10 minutes, she came back and told me the laptop was sold. Came and waited 40 minutes for nothing. Worse, employees did not look friendly at all.

Sales Rep from HP didnt know basic questions to a printer. He was trying to sell me a higher priced printer even though I told him I was on a budget. Hewlett-packard needs to have better salesmen!

I would give this a perfect 5 out of 5 if they had a more organized entrance. If you wanted to return, buy, or pick up something it was all on the same line. It was very disorganized. Although the workers inside were helpful with questions that I had.

Horrible service. I purchased a fridge and I received it without wheels. They tried giving me two pieces of wood and asked me to figure it out. Then when i call to get the new fridge. I wasted an two hours of my time trying to get a new fridge. Do not go to this Best buy. Horrible service

Friendly, and very helpful customer service, if you want something from here they definitely got you, just my opinion but Id suggest coming here if your from this area and wanting or needing to buy something

When to look at a laptop and Ashley A. helped me out, very knowledgeable, patient n helpful. This store is a bit of a drive for me but its worth it. They took care of me here

Bought my MacBook Air here. The service was good except the guy was talking kind of quietly but other than that, this place is great

These people dont have a clue of what they are selling. Best buys its going down like frys electronics due to none trained personnel. They are all dumb and do not know their products.

I would give them negative stars if I could!!! I had the worst experience here!!! I ordered a real nice refrigerator and was super excited to get it. It was scheduled to be delivered on 12/5. I asked for the day off at work went to buy my groceries early in the morning as the delivery was scheduled between 7am and 1pm. I waited and waited the fridge never came!!!! I called the store and was on hold for almost one hour!!! Edgar said he wasnt sure what happened but that he would call me next day at 11:30 am. He didnt call!! I called the store at 12pm and was on hold for another hour!!! When someone finally answered she said I had to call appliances abs she didnt want to transfer me!! I decided to stop by the store only to find out they wont have the refrigerator available until January 24!!!!! I canceled the order!!! You cant deceived customers like that!!!! Let ME the one to decide if I want to wait more than a month for a refrigerator!!!!! I will never go back!!! They were so unprofessional!!! They could of called to let me know!!! I had to go to the store personally and waste my time!!!!

The assistance was great they helped me make the right decision on my purchase

Very disappointed of bestbuy .. Best Buy use to be my store to shop for all my computers, I went back to buy one desktop and got the worse experience ever bestbuy includes a membership in your purchase they charges for a membership be aware and ask and read everything before you complete your purchase Best Buy charged me $ 200 membership .. the seller never explained us we have to buy membership. We never expected a membership fee because when we use to buy all our computers that membership wasn’t included it.. they haven’t even refunded me my money yet of the membership ...I’m gonna have one month waiting.. don’t buy at Best Buy they stealing your money 😡

Everything was fine except for one thing they need better AC the place was super hot on a regular warm day...

I always get the best buys here :)

I was looking for a Microsoft laptop and a Nintendo switch game. Ashley was very helpful and got my laptop but the game was not at that location so had to go to Pasadena to pick it up. Ashley put the order and finally got it. Thank you Ashley.

Rude customer service and very iver priced. I could of gotten the exact same items at Walmart or amazon for half the price. Very disappointed

Told salesman 3 times I wanted a GAMING LAPTOP, he kept on showing me home computers...

Ordered online for in store pick-up. Customer service was fast and professional at time of pick-up.

The installation for my dish washing machine was poorly done as instructed by my plumber. Basically, the line was set up so the dirty water goes toward the sink rather than the actually drained waterline. Whomever planned to use Best Buys 3rd party installation services, make sure they are good with their task before paying them.

Decent service. Good selection.

Dont like to put negative feedback but this time the delivery was awful reschedule 2 twice and on hold on the phone for 2 hours. Had to hang up. Really? Just not right. Disappoint. :( no TV still.

Very nice people but super busy store