Great staff but small area for a truck

Very unhappy with this purchase.We purchased the Duramax building products Woodbridge Plus 10.5 ft x 13 ft D Plastic Storage Shed online from Wayfair.We assembled it a few months after receiving it.We had a significant 22” snowstorm a few months later and the roof suffered heavy damageI called and sent an email to the company, we were told the warranty does not cover damage due to “forces of nature,” such as high winds, hail, and excessive snowfall. The installation manual states that the roof is rated for a snow-load of 20 pounds per square foot, or approximately 4” of snow. Any more than that will cause the roof to collapse. You said that 22” of snow accumulated on your roof, which is well beyond the threshold that the roof can take, resulting in the collapse.Because this is not covered under our warranty, you will be charged for your replacement-parts order. Please provide a list of parts you will need, so that I may send you a quote for your order.”We never would have ordered this shed if the online advertisement had clearly shown it was not suitable for the northeast region due to the 4” load limit. (4”-12” is a very typical snowfall for this region of the US)As a 63 year old, I would never purchase something that would require me to climb a ladder to shovel the roof off in the middle of a snowstorm once the snow reaches 4”... or multiple times during a heavy snowfall .. that’s ridiculous!!We feel we should not have to pay more for parts to repair this shed, which we had already paid good money for and took a good deal of our time to put together in the first placeIt had only been up for a few months before the roof was damagedWe have another plastic shed, right next to it, that has been through over 20 winters with no damage whatsoever.We have not received a satisfactory resolution to this situation that doesn’t require us paying even more for parts repair something that was newly assembled and not clearly shown it would not be appropriate for our region.Getting new replacements parts sent to us is not a solution (even if they had agreed to send them free of charge) .. we would still have to reinforce it with beams ourselves to make it stableThis is not what we wanted for our purchase, we bought this to store our riding lawnmower .. which would not be possibly with reinforcement beams installedWe would like them to @refund us and arrange to take the damaged shed away if need be.Our brand new shed is now a real mess it looks terrible and is unusable for the purpose we bought it for .. we will have to add beams to prop up the sagging roof and will not be able to store our riding lawn mowers in it as intended.A very disappointing, aggravating experience and transaction.

Description of Complaint:I purchased a Duramax by US Polymers Inc outdoor shed from Loews departmentstore July 2019 for $1458.06. based on its advertised brandreputation for durability and lifetime warranty. Defects in thesheds construction caused the roof to collapse which is causingwater damage to the contents of the shed. I contacted Duramaxas well as Synchrony Bank direct to file a dispute. I neverreceived any assistance from Duramax except for and email thatnever was returned nor any assistance was made. I put in a totalof 3 disputes, that were only replied by letters withmisinformation, such as the claim amount and the fact that Loewsnever reached out to me via phone or letter. The claim process ishorrendous, you can not speak to a person, the information bySynchrony Bank was incorrect several times. During one claim,they took payments that were not supposed to be made during aclaim. The entire process was frustrating, time consuming andutterly impossible to get any resolution other than a bunch ofletters and misinformation. On the third claim I was finally told tofax pictures, I was never told that in the first 2 claims, againmisinformation. I had to clear any water that continued to leakfrom the roof daily. I had to keep a tarp inside the shed to preventfurther damage. During the cold months the water would freezeand build up inside the shed, it was horrible. Finely hired acontractor and spent $400 to secure the roof. I ordinallyrequested the $1458.06 back, I am now requesting the $400additionally spent. I also suffered a partial tear in my left shouldertrying to keep anything off the roof to cause more damage inside.The time and stress I suffered through months and months ofback and forth with no person to speak to due to lack of correctinformation or communication they didnt provide. I am also goingto log a complaint again Duramax and Synchrony Bank on socialmedia. I dont think anyone should have to go through this. I willnever shop at Lowes Department store