The service I received was above 5 star. Joe the manager was extremely professional not only with me, but with all the patrons that I observed entering the store. The operation at this Firestone store should be the standard example for all firestone shops across the nation. It’s leadership like those at this store is how you earn people’s business. Nice job.

Great customer service and support. Fair pricing. $10 diagnostic fee.

Just needed an oil change this time. Great staff. They were able to get me in and out quickly, it seemed.

Very bz shop. Had a 1pm appt. So already behind. Mechanic pulled car in at 1:30p. Started actually changing plugs at 4:15pm. Mechanic was very courteous and informative. 5 stars if they can improve service time.

This is my go to shop for repairs in Montgomery. Joe and the team are knowledgeable and honest about work that needs to be done to my car. I am very happy with the service I received and will return.

In and out as a quick stop overTraveling home Sunday from Biloxi picked up Taco Bell next door. Inquired abt oil change and tire rotation and were very accomodateding. BravoGood job.

Paula is an awesome customer service rep. She welcomes you entering door and follows up with the team to ensure prompt service. Definitely my go to place.

These gentlemen who work here are the best. courteous every time i come by.

Great staff. Great service. Very helpful

This was my first time here and first mechanic I used since I moved here. They did an awesome job, especially since I had to have my brakes replaced (after owning my vehicle 6 years). Ill be coming back to establish this as my go-to mechanic.

Had a wonderful buying experience at Firestone. The customer service was superb and thanks to the customer service agent named Joe and the female that works there outstanding job. Theres only one female that work there on Atlanta Highway and she is the bomb had no one her business. I also got a Firestone credit card there when I thought that I couldnt get anything on credit. Outstanding highly recommended.

I’m not going to go into detail about this location. However, be careful when you get around to having service done at the location. Sometime ago my vehicle needed a water pump. I waited all day for repairs and when I departed it was night time. The technician repaired the pump with gorilla glue. When had it replaced the technician stated he didn’t use glue to make repairs. Nevertheless, as a courtesy were provided to Firestone Corporate and this location. There findings were they were not responsible for the repairs.

Gm. The experience I had was very disappointing to me because of the great service Ive received in the past. I brought a vehicle in on Saturday morning @ 7:30 a. for a vehicle inspection. I was told my car was up next. I left and returned @ 9:30a. My car had not left the parking spot from where I left it @ 7:30. I was then told it would be next. Needless to say I had to get rude in order for me to get my car @ 11:30.

Customer service was great. They were courteous, and very friendly. It was a wait time, but they got to us as soon as possible.

Air conditioning if youre waiting. Service quick and people experienced.

The service was good and they worked with me in getting a great deal on 4new tires with my budget!

Its an automobile care shop(mechanic garage). They fix automobiles.

Its a car place, they do their job. Simple as that. Went for an oil change, dude checked and aired up the tires too.

This Firestone location exceeded all of my past car care visits! They took away the stress of being broken down on my road trip from SC to New Orleans & Im so grateful for them♥ THANK YOU GUYS SO MUCH!!! They made everything so easy with the courtesy battery check & calling a tow truck for me. Their level of customer service & knowledge of cars was exceptional! They took their time to explain what was going on with my car, the work it needed, and gave me the different options that fit my budget. They did all of this with a friendly, professional, attitude & at no time did I feel rushed. 🌟 🌟 🌟 🌟 🌟 STAR SERVICE HANDS DOWN!!!!

Twice my daughter has gotten a flat in the last two years and we have been close to this Firestone and taken her car to them. Both times they were able to find a suitable tire and replace the flat one within a couple of hours. They are always pretty busy but they were close to our house.

These guys do very good work and are friendly and knowledgeable. Theyve always given me good service and good prices on my new tires.

Jeramey was very helpful. Got tires balanced and front end lined up. They did a great job. Jeramey is a manager but also helps in shop when backed up while answering phones and helping customers. What ever he is im sure Jeramey doesnt get paid for all he does. Great service.

I was traveling across country in an RV and was desperate on a Saturday morning and was BLESSED with meeting JOE. OUTSTANDING SERVICE. OUTSTANDING PERSON. JOE IS THE MAN. Thank you, Joe! God Bless You!

Polite and Greeted as we entered. Service was good.

I love Firestone. I have never had a bad experience. They have great prices on tires and oil changes.

The worst service ever very unprofessional would never go there

One of the few places I trust with my car.

Really professional and friendly. Roderick and Denquavious very friendly and professional. New to Alabama and was looking for a place to have my SUV serviced when needed will be back. Took an hour fast service very pleased

Fast service, courteous staff

I went to four places to buy a tires, but everyone said they were either booked or short staff. Firestone told me they were book as well, but said they would fit me in right quickly. It was only two tires and I want to thank them for their excellent customer service. They were professional and quick. My kids were going to late for school in the morning but now their not so thank you so much Firestone yall have a new customer for life. I will be back to get my other two soon.

Always there when u need them

Supposedly fixed my sons truck for 80 dollars and come to find out after carrying truck to capital Chevrolet it was the battery wow I could have saved a lot of money dont carry your vehicle here. Now days 80 dollars for not fixing anything is a lot

Good job

Great service

Good service

Waited four hours to get a tire rotation and brakes checked. I bought tires March so rotation was covered....but ppl who was paying money was being taken care first.....not cool!

Very nice crew. Felt like rating it a 4 cause it did take a bit of time to get it done. But to be honest here they had alot of customers in there. The amount of customers Id say tells you a bit about the quality of service and care.

I received prompt and professional service from the manager Joe Jones and staff!

Went to the Firestone on the Atlanta Hwy in Montgomery Al to get an alignment. The store opened at 10, I was there early. When the manager opened the door I said I needed an alignment. I couldnt get one because they only had one technician on duty as well as appointments but the technician wasnt there and the store was opened for business and customers were waiting. BAD BUSINESS AND BUSINESS PRACTICES. Very disappointed about service.

I went in here to price a windshield wipers. The staff was friendly and knowledgeable even though they didnt have what I was looking for. I have wound up looking at some other things instead and found the prices to be very reasonable. Also this seems to be in a convenient location for me so for anything regarding my vehicle needs, I will be shopping here just based upon the prices, the staff, and location.

I just love the service when I go there the team member are very friendly and very knowledge of all your need when it come to your car.

Too slow.

Wouldnt help me or refer me

The girl who was in the front and the guy that worked on my car was excellent. I came in a little frustrated and I left really appreciative and happy!! I love good customer service.

Good service, quality products....But...MEGA EXPENSIVE compared to your local autoshop!!!!

Our family was up in Montgomery this past weekend for a dance competition. We had some time to kill so we went to the Dirt Cheap store right behind Firestone. I got out and noticed one of our tires looked low and I could hear air hissing out of it. Turns out we ran over a piece of metal somewhere. Went over to the Firestone store and we were helped by Joe Jones. They inspected the tire and unfortunately were not able to fix it. It is an uncommon tire and they didnt have it in stock. Joe was nice enough to help us call around and help us find somewhere that did have it. Thanks!

This place is ridiculously slow. I got there at 10:30am and I didnt get my car back until 2pm! For a simple coolant test and oil change! Theyre always backed up and have no help. Every one of them in town is like that. My suggestion would be to close one down and put them at one place! At least youd have more workers then.

Professional, detail oriented, honest, caring and knowledgeable staff. Thank you for helping us get safely back on the road.

Excellent, customer service! The staff is fast and friendly.

What speedy service. I had a rental car and one tires air was low. Upon pulling up and getting air in the tire, it only took up 5 minutes of my time. The mechanic on duty put air in the tire with a smile.

Excellent service, took us right in and made us a priority.

They did a back brake job on my truck. When I picked it up next morning tried to drive off would barely go. Called them an they said drivers side rear axle was broken and they still did the job knowing that all along. So I paid for NOTHING

I always go here fore my automotive needs and always have great service and courteous staff. I feel confident here that I receive quality honest service. Never get the runaround with the staff or mechanics. Great work and service! I made a positive post here from my last visit I got 4 new tires and fluids, battery check and oil change. Then i had a serious issue that involved needing new fuel pump. The engine wouldnt crank because it wasnt getting fuel in. Used starter spray in the hose by my mechanic friend and thats how that was determined. Called for best price to get this done. Still firestone had a good avg price. Anyway to make a long story short, I went to get it when it was supposedly finished. It was messed up. Exhaust hanging with a coat hanger and my air conditioner didnt work or blow out the vent but it ran. Turned around and took it back. Got with the manager and they were going to remedy the problem. Went this morning cause it was all done and repaired. I drive about 5 miles and there was some rattling. It was exhaust. I called and let them know and I was supposed to get a call back from the manager when he returned from lunch. Well I had to go 5 miles to purchase a printer so I left and made a left turn on ann street and the car just cut out completely while I was driving and I couldnt steer it off the road and the engine would not run and no brakes. I was finally at a stop in the middle of the road. After all this anyway it got towed back to them and I was so upset cause it scared me so bad and Im afraid of whatever is being done. I was really stressed and angry. I have medical issues and this just got to me I dont know what to say or do I just walked home since I live close. Very upset and its not right. Update Sept 4 got a call yesterday morning and the mechanic had it totally fixed. Hose was kinda on another one so that when you pressed accelerator it messed with vacuum. So he corrected that and tightened the bracket on the middle of exhaust. He drove it all over the place and he went for a ride with me. All seems great now. My car is an older car and some things just eventually need replacing. But this calamity was for all of us. Im glad they stayed determined to make it right for me. This was the only time Ive had a bad issue happen here. I have used them for 5 years and this was the only difficult time we have had.

Great customer service! No disappointments yet! This is my go-to-place from now on!

Excellent service...and opened on Sunday. From out of town and Stranded with a flat. They fixed us right up

Non- appointment service is slow as expected. Make sure to make an appointment. Otherwise, the staff is awesome. Excellent service.

The tire I needed was not in stock. They were able to get it and mount it the same day. I would have given them 5 stars but it took almost 2 1/2 hours to mount the tire when the shop wasnt busy (only 2 customers in front of me).

I took my truck in last year (April 2016) for them to FIX what was making my check engine light come on and one other issue. Being that Im in the military, I figured Firestone is pretty much everywhere so when I get reassigned to a different area I wont have to search for a place to continue getting my vehicle maintenanced. I paid over $1800 and 3 days after they stated theyd fixed my truck I had to take it back in. Theres an oil leak that didnt get fixed, but they charge me over $1800 for nonessential things that couldve waited. Ive been going back and forth over the last year and my vehicle is still not fixed, but worse. Each time I go in they try to charge me.Theyve forgotten tools inside my engine, said they changed parts and actually didnt, I will never go to Firestone again and I definitely wont be recommending their service- or lack thereof to anyone.

Great customer service, it was a wait but I wanted it done right.

Awesome service, I had some issues with some Bridgestone driveguard tires and was expecting to have to pay out of pocket for 2 new tires. I came in and was immediately help by the store manager (Shannon) he looked at the tires and ordered some for me. I had no idea they had a warranty on them which he informed me of. They didn’t have the tires in stock and he said it was gonna be about a week wait which was fine since I had another vehicle. Not even 3 days went by and they had them in stock and on my rims. Amazing service and maybe I just got lucky and came at the right time when they weren’t that busy. Either way I will forever have my vehicles serviced here. All the staff were very nice and I like how organized and clean their facility is. A+++++++ service thanks!!!!!

Good service and great people to deal with

Joe was great the whole staff was great thanks we was from out of town and they took care of our needs thanks guys

Customer service is not up to par along with knowledge of performance. Had Drive belt install and was put on incorrect with no acknowledgement of wrong doing! Will not be taking my car back to this particular location 😡

Today I came to have a complete Diagnostics done on my vehicle as I do regularly when I purchase or theres a problem with my vehicle. Without saying Firestone has great customer service. But on some occasions, there are minor infractions that should be acknowledged. For instance, a customer should never have to pull out their phone to take a picture of the monitor screen because the store manager refused to replace the ink or toner. The attitude displayed by Joe was none other than a regular employee I was quite appalled to find out that he was the general manager. You would think that the staff would imitate his ways but luckily for Firestone, this is not the case. Is a manager we typically are overachievers and try to lead the same way we work. Unfortunately for this instance, this means that the only dish out what he cannot consume and thats unfair to the employees to have to work under someone who is careless and unconcerned with the customers time and appreciation.

Great customer service

Shannon is the best guy! He is always so helpful to everyone I make it a point to recommend this Firestone yo everyone I can.

If you take your car on the weekends for a simple oil change, expect a 2-3 hour wait. I highly recommend leaving your car if you can as there is only a small sitting area.

The store manager Shannon Sisson at this Firestone location is professional, knowledgeable and has a great personality.

Great experience at Firestone. I recommend everyone to get their vehicle checked once.

We were traveling through Montgomery and asked them to look at a tire that looked like it was seperating from the rim. They told us it would be about 2 hrs. We asked if some could just walk out to the car and tell us if it was normal and they said you are going in next. Another hour later our car was never moved. Then were told they have started on yours. 30 minutes later our car is still sitting outside. Then when they finally pull it in they tell us that the tire was fine. We pay for the oil change we let do and the lady tells us its ready and sends us out to stand out in the cold and 45 minutes later we have to walk out back to get our car. Thanks for wasting our only day off sitting at firestone fom 9:12 am to 1:20pm. Very unprofessional!

Job well done.Thank you for your service.

They were nice enough, however when I asked to have a picture tail replaced on my head light, no one told me that it would be a three and a half hour wait... After waiting two hours, and already waiting that time, you dont want to leave to just wait at another location.

Great experience. Will definitely be back.

Omg! Amazing customer service, upfront pricing. Overall great service!!!

The location on Atlanta Hwy use to be the cats meow but something drastic has changed. My last visit was the last! Not only horrible customer service, I went to pick up my vehicle after being there from the time the front door was unlocked, (I was the first person there), until right before closing to have a simple oil change and tire rotation/ balancing. After a quick walk around inspection of my truck before I even left the parking lot, I had a broken center cap on one of my wheels and 7 lug nut caps missing. When I pointed this out to the person who took my money, I was told that they would take care of it and that they would have the parts in a couple of days. Nearly 3 weeks passed and not a word? I finally got the replacement parts and by that time 4 more of the lug nut caps have come off somewhere on the road. Not going to waste any more of my time with them and certainly will NOT be going back to this location!!!

The manager and staff are always courteous and quick to suggest other maintenance to help keep my vehicle running smoothly.

Joe was great, fast service

First time i went here they put my alternator in wrong. Another firestone had to fix it. The ladt time i went here I got my oil changed and they overfilled it. I went back in saying it needed to be checked again and they blew me off. A few days later the message came back on my car. I had to go back up so they could fix it. No apology or nothing. The one in Eastchase is much better!

Fast friendly service customer oriented top notch work

For years I have taken my automobiles to this particular Firestone for oil changes, new tires, and other basic car needs. This time, I believe they lied to me. They told me that my car had no oil in it. This was impossible since I had added oil less than 24 hours earlier. My car was not dripping oil or smoking from the exhaust pipe. I will never trust them again.

I had a nail in my tire and it was difficult to plug. Terry was really polite and helpful in getting the technician to fix the issue.

Incorrect diagnosis of engine noise as serpentine belt. It was an idle pulley with a bad bearing, but they did $200 in recreational maintenance anyway nor did they rotate my tires as I had asked

Very bad service. Very bad mechanic. This is all I have to say. They overcharged me and on top of that broke my car several times. I will not entrust them with my vehicle again.

My favorote place for an oil change although they sometimes forget to put the sticker in the window to let you know when your next oil change due

Good worked fast

Dont bother with making an appointment. I had one for 1pm today - and here it is an hour later, and my car hasnt been touched yet.

They were awesome!

Stopped in for and alignment and was told it be an hour wait almost an hour went past my vehicle wasnt even moved so you do the math.

Great staff, great service

Went there with a tire already off the vehicle that had a defect and was still under warranty. It took them 3 1/2 hours to get it back to me. That seemed like a long time just to have a tire taken off the rim and another put on.

Good Honest People...

Great job

Havent been there

Great service advisor

This is my last time coming here this is the slowest place ever came for a oil change and have been here 2 hours I will not recommend this place to anyone

Front end alignment award goes here

Fast service

4 guys standing around a computer in the back office, while there was only 1 guy in the garage actually working.

I like the personnel and service, but not the long wait times.

Quick and helpful.