Excellent install of dishwasher purchased from Rigels. Installer gave me some tips and fixed the issue Carpet World created. Carpet World installed new flooring up to the old dishwasher. New dishwasher in, two holes where Carpet World cut out notches when they installed new flooring. Have to see if Carpet World will remedy, but at least Rigels fixed issue of new dishwasher sitting lower than new flooring. Installer also took the plug out of my disposal, allowing my new dishwasher to drain! Called me to notify me he was on the way over, gave me extimated ETA, prompt, excellent service from friendly and knowledgeable person!!!

Disappointed in Rigels.They sold my mother a defective product - would not make any kind of reasonable accommodation for her being handicapped and elderly to resolve the issue quickly. Took them 2 weeks to remedy it, and was told that it was the best they could do.No - sorry - thats not the best you can do.They had a replacement unit they could have easily swapped out for her sooner, but they refused to provide any kind of expedited service. I had to pay someone to do my mothers laundry while we waited for the replacement unit to arrive because she is not capable of dragging a laundry bag to and from a laundromat in her current state.In this day and age - customer service goes a million miles in setting yourself apart from the competition. Defective products happen, but defective customer service practices are 100% on Rigels. Sometimes you need to break protocol to take care of the customers who need to be taken care of. I prefer to work with companies that really do care about their customers and see them as more than just another sale.UPDATE:Owners response is what I expected. I am very happy that the resolution that they provided worked for Rigels. Nevermind the customers needs...just happy it was convenient for them.

I have trusted Rigels in the past and have bought all appliances for 2 twin homes. I recently called for service on my dishwasher. The service man replaced a censor on my dishwasher and started a running a cycle and left with the dishwasher running. No one was home at the time. Later when my daughter arrived home she noticed the kitchen floor was covered with water. I left work to address the situation and called Rigels on my way home. They came an hour later and fixed the water leak. I was reimbursed $40 for the damages. I was disappointed to know that the serviceman did not ensure correct function of appliance and left it running with nobody home.

Todd helped me out in an extreme pinch when my deep freezer had died and I did not notice for a day or two. He was able to find me an in stock freezer that I wanted, and coordinate quick delivery with his team! Im planning on buying a new house within the next 6-12 months and will definitely be going to Regals for my appliances! Thank you SO MUCH for the great service!

Thank you to the team at Rigels for making my first appliance shopping experience so great! John was knowledgeable about all of the products and helped narrow down my search to find the perfect refrigerator! Their pricing was less than the big box stores which saved me hours of shopping around. They exceeded expectations by offering complimentary delivery and removal of old refrigerator. When the two gentlemen arrived for delivery (during a blizzard), they were efficient and polite! I am so impressed with Rigels and look forward to shopping with them for our future appliance updates! No need to go anywhere else or shop around when you can get the best service and pricing while also supporting a local business. Thank you Rigels Team!

I have purchased several appliances from Rigels over the years, and referred others who have had similar excellent buying experiences. Todd Halvorson does a GREAT job. Their prices are always competitive, and the service is unmatched by big box stores. BUY LOCAL! Youll get a terrific experience and pay a very fair price.

They had the right refrigerator in stock and were able to deliver the same day! I will keep going back!

Waste of time, money and energy...Completely Worthless company when it comes to Customer Service. Do not buy here

Great experience buying a KitchenAid dishwasher. Todd the salesman gave us a great discount. Delivered and installed in 4 days. Installer was great and made an improvement in the routing under the sink so the new dishwasher could fit without sticking out with the countertop. Will be coming back in the future.

Had a GREAT experience shopping here on Small Business Saturday and wanted to support local to get our new stove vs going to Big Box store. They were even cheaper then the Big Box stores on the stove we bought. Jason was very helpful during and after the sale. Free delivery and removal of our old from Moorhead to WF was excellent. Big Box store just up our street was going to charge us 75 for delivery, maybe that is why you save BIG money there, but in reality it was cheaper here.

Great quality,good prices. Staff was friendly and delivery was quuck. Will definitely be back when when my next appliance breaks lol.

Sales reps are knowledgeable about products. Great service good prices.

Great place to buy from. Best price and service over any of the big box stores.

Purchased a washer and dryer after being recommended by a friend. The whirlpool washer started smoking and burning the first cycle. This is after 4 week wait from purchase date. They sent a tech out 3 days later. The gear box was broke. They didnt have the model we purchased and didnt offer a discount or really much consolation other than a lower model they had on hand. We have to do laundry and so we kinda just had to deal with them. When they replaced the unit after another day the tech left a bunch of the oil drippings on our floor. I will go to a different store next time.They were responsive and transparent otherwise I would have left 1 or 2 stars. If they gave a discount or a lender unit until the model we wanted arrived it would have been 4 or 5 respectively.

We got a good deal on a Whirlpool washer & dryer set. My salesman Tom followed up when there was a slight delay getting the washer from the distributor, but no worries. The delivery was excellent! They picked up my old set and set up the new one, all in about 15 minutes. Nice guys that were professional and knew what they were doing. Great service all around. We are happy we went with Rigels.

I bought a Maytag French door refrigerator, GE Profile dishwasher, GE Profile oven, and GE Profile microwave from Rigels. My oven had uneven temperatures front to back that was especially noted when I baked cookies. A repair man come to fix my oven or exchange for another one. My oven appliance was under warranty. He didnt fix my oven temperature and said I couldnt exchange it. I was still charged a service fee for coming to my home.Thanks for your response to look up when I purchased my entire kitchen appliances. Yes, I bought everything in January, I think, 2011 when I moved to my condo. It took me a long time before I could decide if I should say something and write a review. I still have the same oven 10 years later, and I still have to watch the front and back uneven baking.I do like the store and my sales person was nice.

We purchased a Whirlpool dishwasher approx 18 mo ago. The pump/motor went out. They gave me the number to Whirlpool. At first Whirlpool told me it was off warranty there was nothing they could do. I then let them know I will never purchase their products ever again and I will let everyone I know looking to purchase an appliance the experience I had with Whirlpool. I also told them I expected a lot more from a 100 yr old company and their products. The part alone was damn near $400 not to mention installation. Whirlpool then called Regals as I was on hold and then let me know they would not only cover the repair but installation as well. Regals was at my home the next day at 8 am and fixed my dishwasher. It pays to buy local there are still decent companies out there and Regals is one of them. They are the only place I will purchase appliances.Mike-Fargo

My family intially had some issues with our purchase from Rigels (broken washer with first use, replaced for something we didnt want, replacement people left our floor dirty & installed lines wrong, we were told we couldnt use a lender). We told the person who referred us about our unpleasant experience and they called Rigels on our behalf. Jason was persistant on calling me and left voicemails moving forward with plans to get us the washer we first wanted. The second guys who came to replace were super friendly and took care to keep things clean and install the washer correctly. Thanks for getting us what we wanted.

Best place to buy appliances from in town. Great local company and better than going to a big box store.

Researched and found a dishwasher I wanted. Rigels had it in stock, so did another store in town. I asked rigels if they would price match, they came close but not as low as the other store. I went with Rigels to support local moorhead businesses. After I began installing it I found out I needed junction box to hardwire it. Called rigels, they had the part. Got there and they said it was $90. Looking online it was at big box stores for $19. Rigels parts guy made it seem like the ones at the big box store wasnt the right part, so i bought from rigels. Went to lowes, got the same part for $19. Returned the one to rigels and was refunded. The positives Ill say is they will sorta price match, the sales guy didnt pressure me into extra stuff or a more expensive model and they did refund me.

We purchased all of our appliances from Rigels for our upper level remodel. We had a helpful salesman working with us who was prompt with responding to questions and getting us out dimensions, his name was Chris. However, wolf did have a rebate program that he did not tell us about. We had to find out ourselves from friends who just had purchased wolf. The reason for my one star is that the overall attitude and customer service model of this company is completely off given that they are selling high end appliances. The customer service is so so and their attitude is one that is if they are the only game in town. With e-commerce, box stores, Ferguson and having a large city like St. Cloud so close, that’s a poor move. Our most recent purchase from them was a Cov dishwasher, they didn’t even ask what we wanted to do with our old dishwasher, which wasn’t that old and I had lined up a buyer for, and they just hauled it to the trash. Who just assumes to throw expensive items away in people’s homes? Rigels does. Every person from the top down defended this decision and blamed my husband for not telling them what to do. They don’t view it as their responsibility to ask and they just assume.

Just bought a house that had new appliances installed, which came from Rigels. We wanted a gas range and Rigels was happy to exchange our new electric range with what we wanted! Thanks, was an easy process.

Weve been working with Rigels since 2004. Todd is our salesman. Best there is. Would never go elsewhere.

Jason was very helpful. Definitely recommended

Fast, friendly, and patient. Items in stock and same week delivery, unlike big box stores. Buy local!

I would stay away from Rigel of Moorhead. Bad service and worse customer service.Tech came to look at whether a freezer was with saving. I should have asked but didn’t and was not told about the outrageous service minimum fee of 134 dollars. After whatever fees they charged 150 dollars for a 5 minute visit to say the Freon was out and was not worth fixing. REALLY!When I spoke with Bob he was very arrogant and unwilling to even compensate off some of that price. It’s what we charge he said and was very condescending in tone and attitude over the phone. This was for my residence.I will never call for service or buy anything ever again. I had done some commercial business in the past but that’s over now that I know how they are on customer service relations. That’s 90 percent of relations and business transaction. Huge FAIL on Rigels part.

I can’t say enough about the fantastic customer service! Todd was very helpful. They actually beat the price of the big home stores in town. There was a delivery delivery delay and they gave me the upgraded model at no charge. Wow!! I will remember this the next time I need appliances and tell everyone I know that is in the market for any home appliances to look no further than Rigels.

I have worked with Rigels on numerous projects, and can attest to the quality and commitment to customer service that goes into every job. They are trustworthy, efficient, and provide exemplary work no matter the project. I have thoroughly enjoyed partnering with Rigels, and look forward to continuing to do so in the future!

Rigels was fantastic to work with for my own home and Ive sent tons of my customers and friends there! Tom and Todd in sales are the best in the business and are truly great people. I would recommend Rigels over any other store in town.

Referencing service work. They do great work but terribly overpriced. I’ve had plumbers and electricians come out for service work that was half what they charged. I had Rigels out for a simple locking problem on a washer, it was a fast easy job and they even admitted it. If you want it done right give them a call but you will pay for it.

In August 2018 I wanted to surprise my wife with a professional gas range. This is much harder than it sounds since I know nothing about cooking. After soliciting my wifes help and working with Jason Tang at Rigels, we purchased a 30 Thermador. Awesome sales and service! In fact we liked Rigels so much, I also purchased my wife a new Speed Queen washer and dryer.

My family and I have been loyal customers of Rigels for forty years. So it is sad for me to have to write this . . . I was charged $105.95 for a service call in which the technician did nothing. He was maybe in my house for five minutes at most. I turned my machine on to show him the alert that was coming up, and instead of the alert, the machine turned on! It worked. He said that the drain must have unclogged itself over the days of no use and left.When I received a bill in the mail two weeks later, I was shocked. I would think that they would have better customer service than that. We have bought six appliances from Rigels in the last 6 years alone, and have suggested that others go with them for their appliances as well, and this is what we get? Im just really sad that they dont have the forethought that its the little things like this that are what make a person stay loyal.We will now be going to where ever has the best deal on appliances, including big box stores. I was hoping that a small family owned company would be more caring about their customers.

I have purchased several appliances over the past 15 years from Rigels . I have found them to be excellent in customer service. I have done lots of research and found they always carry the best models as the best prices. Love to support good local businesses

Jeff H. Replaced our garbage disposal and he was prompt, reliable, and honest. Even when he made a small error, he admitted it, apologized, and fixed it. I am very happy with the customer service from Jeff. He also gave me sage advice on what steps to take when our next appliances go down as they will soon.

We have purchased appliances with Rigels multiple times over the past 5 years, but unfortunately I have to say we would not recommend them anymore. We thought there was an issue with our washer, but then found out it had nothing to do with our washer but the flooring. I get a bill in the mail for $150 after nothing was fixed, and when I called in to schedule, no one ever quoted me a minimum charge, or that there was going to be a charge. Ive tried contacting them for over a month to get this resolved, but the customer service is terrible. And I never hear back from anyone, or whoever I need to talk to is out of the office. We will not be using Rigels anymore because of this unfortunate experience. Very disappointed this local business has such terrible customer service.

The people that were there or friendly and nice talk to about appliances

Service at this appliance store is second to none. Jason Tang was very knowledgeable and helped me make the right choice. Highly recommend.

Todd was wonderful to work with and the delivery guys took great care with everything. Thanks to all.

We had them come out and check our 2007 refrigerator, it wasnt cooling. Not only did the technician accurately and quickly diagnose and repair the concern, he also noticed that the door didnt shut quite right and fixed that as well. My wife was VERY happy with the professionalism and courteousness of the technician and we would recommend Rigels to others because of this.

Terrible experience. There are some great employees but unfortunately dealing with Bob (one of the owners) was awful. I bought a “new” fridge in June. It came with several scratches and dents. They opted to replace all of the cosmetic fixes. After that it went down hill. The whole thing froze up, made a crazy loud noise. The door wouldn’t shut, the light inside wouldn’t turn on. Bob refused to take back the fridge. It clearly is a lemon. So we are on 5 months of fixing my “new” fridge. I would stay as far away from this business as possible. I can’t believe they are actually still in business for how we have been treated by the owner. You’re only as good as your leader and Rigels leader doesn’t care one bit about what happens to you after you pay and walk out the door.

Bad service. Couldnt repair my dishwasher on two visits. Ended up fixing myself...but paid them $300 in the process. So what did I pay for?Im not repair savvy either. Just had enough of them not being able to fix the problem and found a simple solution on Google.Before paying the final bill, I wrote an e-mail to the owner/president explaining the issue and asked them to reduce my bill. He would not respond.Rigels has been in business for 70 years. Thats typically a good thing. But some companies in business that long forget that the customer got them there. Its sad they couldnt repair my dishwasher. But whats more sad is they wouldnt even acknowledge my problem with it. I wasnt even worth a quick e-mail back. The only time they contacted me was to remind me to pay my bill. That says it all.

I had Rigels come out to repair our washer. The repairman mixed up the days and didnt come the day I scheduled it. Not a huge deal, mistakes happen. He came the next day and turned our washer on and watched it run. He told us he didnt see anything wrong then and said to call if the problem continued. Of course the problem would continue because he didnt fix anything. A few days later I got a bill for $119. I called to ask why I was billed when the repairman didnt fix the problem we described to him. They said thats what it cost and if you get your car fixed thats what it costs. For one, Im confused why were comparing my car to my washer and dryer and for two, if I take my car in to get fixed they dont send me away after looking at it and say heres your car back, we couldnt figure anything out, but heres a $119 bill.I wont be buying from Rigels again. The guy I talked to on the phone was beyond insulted and rude.

Great service! I own an appliance company in Portsmouth, VA. I was In town on vacation and my father inlaws washer broken. They had the Maytag part instock, so I could make the repair. I was very impressed with the appliance selection, pricing and staff knowledge. Thank you Max for the help with the part.

I dont know the names of the two gentlemen who delivered our new refrigerator yesterday, and they didnt talk a lot, but my wife and I were genuinely impressed with their service. It was obvious that they had performed this task many times before and had a routine that was efficient and detailed. Floor coverings, furniture moved and returned to original locations - I was even instructed how to hold the screen door open to prevent being pinched as the old and new units were moved out and in.When I suggested paying for the refrigerator - I was told that I could and should wait as they had discovered a tiny scratch on one of the doors (that we had not noticed) and could pay when they delivered a new door to replace the one that had been damaged.Very professionally done - and reinforced our decision to purchase from your store. Thank you!

We bought a Kitchenaid refrigerator in late may of this year and had it installed early June. Right away it was pointed out that there were scratches on fridge and that they would order us a new door. About 6 weeks later the ice maker quit. Soon we learned that the wrong door had arrived and they would need to order a new one. As of the date (November 11) our ice maker still does not work and they say there is nothing they can do about it (even though they could order the part for the ice maker under warranty). Not planning to buy here again!Update: After this post I was contacted and someone from Rigels came to look at the fridge, as they said there was no record of the last person worker from Rigels who came out to our home. He confirmed that the only way to repair the ice maker was to get a new door. That being said, this has been the issue since early June. Even by their estimates of 6 to 8 weeks, this seems like a long time.

Great service!! We worked with Todd and her was very down to earth and informative. Love my new Whirlpool washer and dryer. Thanks Todd!

The service counter is so accomodating! They were willing to drive extra distance to service an appliance for my grandmother who lives outside of their service area. I am so appreciative that there are still companies around like this who will go with extra mile- thank you, Rigel!

Extremely helpful and knowledgable

Bought a new washer and drier on black Friday for delivery following Friday had taken day off for delivery Wednesday received a call asking if we would take a different model that was better, looked it up it was discontinued model I said no well take the one we ordered since salesman could never tell my why it was better. So two weeks later they delivered us a set it was the discontinued model! The next week they said they would bring the right ones they did the switch delivery guys seemed like they thought I was the one who screwed up they did not lay cardboard down for the switch with snow on ground house gets messy. They may have been told that by salesman? So anyway 3 days off of work for us to get washer drier set. Have always bought from rigels in past not sure about future.

First time using them for in home service and it was an overall good experience. They worked with my schedule to come out and the service was really quick. Tom came out and gave me some pointers on some user maintenance to avoid bigger problems. Kind and professional. I would recommend them and will be going to them for my future needs.

We had a great experience picking out our appliances at Rigels! The salesman who helped us was very knowledgeable and made it easy for us to make an informative decisions based on our needs!

Very helpful and knowledgeable. Great service

Educational

I got charged $166 for a $16.00 part. He was here 15 minutes and I help him install the part. I got charged for misc parts and supplies when we used MY supplies. Typical greedy business... Ive got no problem with businesses but these guys are outta line.

Very happy with service, sales, delivery and office staff. --- everyone very helpful, friendly and professional!

Serviceman was not careful or respectful during the service call. When I spoke with the manager of Rigels, he was incredibly rude, calling my concerns silly. In the day of big box retailers, it amazes me that a business that operates like this can still survive.

Fixed dryer door, connection worse than before. Have to put paint stick in door so it works. $249 bill. 2 weeks for service.. We have spent thousands there. Wow. Not any more..

I have been researching stores because I am purchasing new appliances for our entire house. I heard to try Rigels because its a hometown business, I would be more apt to go in if I didnt get a run around on the prices online, having to request a quote by giving them all of your information-- irritates me, and really makes me not want to visit the store. After reading the reviews, I wont be going in if you have to pay a higher price for excellent service thats one thing, but paying a higher price and getting the experience past customers had.... No thanks.

Not impressed at all. Bought a new house with appliances from Rigels. Had problems with my gas stove not working and tried to call on 2 different occasions and was told a technician would call back and no one ever did. When I finally called a 3rd time and said I never heard back they finally sent a repairman out. Then sent me a $212 bill and when I questioned it they said I was too late because it was past my warranty. Horrible customer service! Have built 2 houses in 4 years and know where I WONT be going next time we need appliances for a new home.

Great service and friendly.

Great service and reasonable prices.

Very helpful staff, decent prices and great selection.

Nice local store. Staff is great,and service is excellent.

They wouldnt be getting to my town this week at all! Really fast reliable service. ..lol

Our washing machine bought from here didnt work the first time we used it. We emailed them, the service did nothing. Our washing machine still doesnt work and nobody answer us any more.

I would give it no stars if I could...Extremely unhappy with the customer service. Treated me like I knew nothing, unwilling to help me exchange an item & overall rude. Will never go there again.

Service call charged more than quoted on phone. When I called to question the bill I received the service manager, Bill, was rude and lectured me on why it was higher. I have paid the bill and will not being doing business here again. A little customer service goes a long way.

Rigels were great to work with and they did what ever it took to help replace our broken fridge.

Went in to look at new Appliances the man that came over to help me told me I needed to bring in my husband. I walked out

C-Boys brought me here

Worst customer service EVER!

Rude staff and not what I expected from a small business in Moorhead.

Do not use these guys unless you absolutely have to, they also charged me for 2 minutes they were here for a service call..which was about a mile from them and rounded up to an hour and they are rude..there is plenty of other places to go on the same street..be wise

Good service

Always helpful and prompt

Expensive compare to others same brands

Tom was great

Bad bathrooms

There was a small mix up with what I ordered as far as not having everything I needed To complete it I went into the store the following day and I believe I spoke with Max he made it right and gave me everything I needed way to take care of the customer