Cassandra was sweet, patient, and very helpful when I had trouble remembering my passwords when setting up my new phone. She was easy to talk to and made me feel like we have known each other a long time just through the ease of our conversation. Highly recommend seeing her when you have issues with your phone or other devices! I had an excellent experience!

Cassandra was very thorough when transferring my phone information from my old phone to my new galaxy s21. She made it a very easy process. It was very stress-free. I will go to her again with any future help that I need. Thank you.

Nelson and the other worker were fantastic to work with. They knew what to do and how to best meet what we need for service. I recommend going to this store for help on your account.

Amazing customer service. She went above and beyond to help us with our needs. Definitely recommend this store

Very helpful, patient and friendly. I have to go back again when my husbands phone comes in and I’m actually looking forward to it. Crazy I know

Nice store and friendly atmosphere. Answered all my questions

Chris was honest, informative and Fantastic to work with. He explained all my options and I didn’t feel like someone was trying to sell me something I didn’t need. Would definitely return to this store!!!

Danelle is amazing. She took the time to look up my plan, listen to my concerns and help me through a plan change. She was patient with all of my questions and never made me feel rushed or pressured as an other location had. She is a top notch employee!

Cassandra was amazing fast and friendly as well as very knowledgeable about promotions and helping me transfer all my data from my old device to my new one! Ty so much will definitely visit again if I have any concerns

I went in for a new phone and was pleased with quick and helpful staff. I highly recommend the Morris location.

Christopher was extremely helpful and informative. He helped me understand my iCloud account and what to do to free up space. I will definitely depend on him for future assistance.

Phone broke yesterday and needed a new one by today. Made an online order & picked it up today without any complications. Fast, easy, and helpful!

Super helpful. My old phone decided today was the final day and Christopher was so helpful about helping me set up a new phone and switch everything over.

Cassandra and Danelle are amazing, so helpful and kind, answered all my questions and provided even more information I wasn’t aware of! Beautiful souls, and amazing service!

Cassandra was amazing. She really made me feelappreciated and assisted me in everything I needed.I couldnt of asked for a better professional experience. Thank you againSincerely,Violet Sereno

I love going to this store. Very knowledgeable and helpful. Would not recommend the store in Pontiac!

Danelle was very helpful, quick, and awesome to work with! 5 star

Danelle was awesome and patient! Great experience!

Big shout out to Eric from the Morris location that helped me switch over from Terrible T-mobile. He gave me the insite of what I needed to do before hand to make the transfer go faster and smothered.

They took care of everything perfectly. Gave me discounts I didnt know about.

Had a great experience getting a new phone. They were patient, and walked us through the entire data transfer. I’d recommend this store.

Cassandra was absolutely amazing! It was so easy, I was in and out in no time. I felt so spoiled with all the stuff I walked out with! It literally made my entire day. Thank you so much!

Prompt service. Very helpful! Personable young man.

I came into the Morris Illinois Verizon store today, looking to set up a new account with a new phone. I was pleasantly greeted with friendly and patient service, making a task I used to dread, change into a simple and calm experience. Thank you for helping me Danelle

Thank you Danelle (hope I spelled that right!) for your help and friendly conversation! Danelle put my screen protector on my phone for me and provided me withgreat customer service. Super sweet girl and easy to talk to ❤️😊 Thanks for being so nice, it made my day much brighter!

I knew when I talk to cassandra seraval times on my old phone to my new phone she knows and answer every ? I had I was very impressed with her knowledge and her capabley to get the job done excellent

Cassandra was very helpful in the whole process with getting a new plan and phones. We’ve been with the same carrier since 2006 so it was a little daunting for us to switch

Very helpful made sure I had everything I needed.

Chris was excellent to deal with! We’ve been with sprint/Nextel for nearly 30 years and finally switched to Verizon. Very knowledgeable. He went above and beyond for us. Thanks so much Chris!

It was a very nice experience. Cassandra was very knowledgeable about the product and the promotions. Chris also added a few comments to help us understand the iPhone 12

Visit and service was excellent! Chris and Danelle found me a phone that fit my needs. Set up credit card that saved an additional $200.

Needed some accessories for my phone. Went in and they were both welcoming and got me what I needed in less then 10 minutes! Excellent!!

Danelle helped me with everything!!! Figured everything out and assisted me with my trade in could not ask for anything more. My Experience was easy simple fast and fun!!!!

Not really a review, went in to see if they had a phone protector.

Good day to buy new iPhones and smart watches at the MORRIS store. Danelle and everyone else were very helpful and knowledgeable.

Danelle did a great job helping me with all my questions and concerns about my account! Strongly recommend coming to this location!

Danielle took time to explain our upgrade options and find us the most beneficial package t fit our needs & budget, she was GREAT!

Danelle was a consummate professional. I stopped in on a March afternoon in regards to a faulty USB-C charging port on well-worn Samsung Galaxy S10. Little did I know that this visit was the genesis of a spectacular transaction.I pulled in the Morris parking lot about 3pm. New cars and truck were aplenty in the neighboring car wash, proof of the delightful spring day we were all experiencing. As I strolled by the first business that shares the same complex as my superior phone carrier, I couldnt help but feel my stomach growl with the fresh smells being emitted from the delightful sandwich shop known as Subway. It smelled like Little Italy with pepporoni and mozzarella being toasted upon their 7 grain bread.As I entered the store, there she sat. Danelle was perched upon her seat with a most genuine smile. Can I help you today? She confidently declared. It was a warm greeting, her inner confidence gleamed brightly. Quickly I began to realize that Danelle would without a doubt be able to handle my situation.She began with a quick clean of a lint filled USB-C port that had seen more than its fair share of pockets. Her proficiency with the sharp, rigid phone tool was apparent as she cut through the blockade of homemade fire tinder. The port was much worse than anticipated, she worked hard to clear the chip of its blue coating, reminiscent of its own Cowboy tuxedo. Sadly, it was to no avail.Danelle would not be discouraged and immediately went to plan B. She scoured high and low through her system, eventually settling on an upgrade option that noone could refuse. A better phone, a lower phone bill, who is this super-hero?In conclusion, as you can tell, there is no better, she sure is swell. Phones are frustrating, theyll make you yell, its bad for your brain, you wont be well. Experiencing these problems? Do not dwell, shes an expert in service, shell fix your cell. Youll get the good deals, money you will not shell, now head to Verizon, and go see Danelle.

Cassandra was very helpful to myself when my phone quit working. Even though I wasnt really in the market for a new phone, she got me hooked up with a new Note 20 Ultra. Then I made an appointment with her to help my fiance change his phone over to the Note 20 Ultra as well a few days later and she was just as helpful to him. We both would recommend her.

Cassandra was knowledgeable and very confident with answering all of are questions

Chris went above and beyond to help me figure out my options as far as starting a new plan and releasing a line. He was extremely helpful! I’m so happy that I stuck with Verizon.

Great customer service. Offered us a special accessory deal, which was not offered at another location when my fiance got his phone just a couple days ago. Very impressed with this location and will definitely be going there in the future!

I believe Danielle was my store associate. She was easy to talk to and knew what she was talking about. The other girl in the store was great as well and very helpful. The problems we come to their stores with as customers take time to resolve and I understand that. We shared laughs and stories will the girls were effectively getting my problems figured out.

Very nice and did an excellent job

Danelle did a great job helping me with my phone and my plan! Definitely recommend going here for any help!

Very professional and patient as an angel thx Cassandra

I walked in and Christopher helped me out right away. I asked and he gave me a couple choices. He definitely knows what he’s doing.

Great customer service. Answered all questions, smooth transfer of service and quickly.

Great customer service!

This facility was extremely clean and professional and got things done properly and within a timely manner. All of the workers were there to help and had a good work ethic, overall the experience was excellent.

Was a very nice man who helped me with everything I needed

Friendly staff who worked with me closely to fulfill my needs.

I always like going into the store in Morris. They always help me.

Team was fun to work with and showed me the deals available. Called ahead and asked them to hold the last iPhone12 for me for 20 min while I drove expecting them to say no but why not try. To my surprise they said yes and had it for me when I arrived. Great team for the customer and owner. Ended up walking out with an unexpected iPad and a line of service for it as well. Couldn’t rate any higher please visit them over corporate Verizon any day!

Cassandra explained all we needed to know and helped us with a pleasant attitude !!

I always get great service when coming in. They are knowledgeable about the products and will get an answer if they dont know. Love coming here for my phones.

Oct 20, 11 AM. Just got back from the Verizon store in Morris IL. I wasnt able to charge my phone. Had some debris in the charging port I couldnt get out. The customer service rep - Cassandra - tried to clear a small pebble that had become wedged in the port. She worked for half an hour and couldnt do it. I told her to check into other phones I could purchase and left for a few minutes. When I got back I was surprised to find that she was still trying to dig out the pebble. And she finally did! It saved me from making double payments bcause Im still making payments on my phone. Kudos to Cassandra. Just which all my customer service experiences were like this one.

Danielle was terrific! She was patient with and respectful of me and the Verizon rep. She was knowledgeable and a very good problem solver. Im a Vietnam Vet and when she realized that she helped me get an additional discount on my service! She just made everything work! Ill definitely be sending people her way...

Very intelligent with phones, On Wednesday danelle helped me out with some phones questions. Always see her there with a smile on her Great attitude! Been in Morris for 37 years never got this Kind of customer experience anywhere else, Thank you Danelle and Chris ! Pleasure to always see you guys .

Cassandra was able to help me retrieve a “deleted” number after being given the “runaround” from Joliet Verizon and Apple both. Not only was Cassandra able to locate the “lost” number but she did so in a matter of minutes with a genuine, friendly attitude and personable demeanor......I will continue to do my families business at Morris Verizon!

Cassandra was helpful & friendly. Got me in and out & exactly what I came in for!

Christopher is amazing. He made my buying experience easier. I highly recommend this location better than the channahon/Minooka location

Great staff. Great experience. My phone broke and they made the transition quick and easy.

Cassandra was great! She had such a wonderful personality, excellent customer service skills, and extremely knowledgeable! Pedro was also a wonderful attribute to the store! He was also very attentive with his customers! Thank you!

Love the store and the service was excellent Cassie and danelle were awesome

Danelle was a great help setting me up on my new iPad

Cassandra has been most helpful in repairing my phone. I strongly suggest a raise!Thank you, Tina Rosenthal

Super helpful and patient. She was very thorough and knowledgeable. Awesome Verizon asset!

Ive been trying to get my phone service figured out with at&t for over a month now and when I had finally had it I decided to switch to verizon instead. It was the simplest experience I could have asked for. Took me so much less time. Everyone was so informative and helpful.

Cassandra was amazing! She helped me transfer everything over. Amazing employee!

Awesome personnel, made upgrading phones fast and easy

Great service, kind, fast, and knowledgeable. Thanks Verizon Store!

Very friendly!! Helped me as soon as he had a chance! Thank you again

The staff was very friendly and knowledgeable. The staff took the time to explain the different phone options, so we could get the phones that meet our needs.

Good service eager to help

They were amazing and so patient with both my insane children. The process was seamless and painless.

Excellent service and friendly people

Danelle was very helpful and patient with me when I came in at closing time. She help me set up my new phone even retrieving passwords to my apps. She is a keeper!!!

I hate the price of new phones nowadays, but got a pretty sweet deal walking out this store with the freebies offered. Recommend this place 👌

Great experience. Danielle my sales rep. was courteous, professional and made the whole transaction easy. Thank you!!

I can’t express enough how happy I am with my Verizon experience today! Danelle went above & beyond to help me with my phone! She was very patient and took her time. She was never pushy—- just very kind!

Very Helpful And Friendly Place Clean Atmosphere,Will Go Back And Will Tell Friends A Good Place To Get A Phone OrTablet Or Any Other Accessories, Staff Curtisty And Knowledgeable Know What Thier Doing, So Yes Great Help for Me Today, Thank You Kathy

They are the most wonderful bunch of people in the Morris store. They don’t make you feel stupid. So GREAT

Cassandra and Chris were awesome and very helpful in getting me my new phone and all the deals that came with it!

Fantastic Verizon Store! Will definitely go back again!

Great people who were helpful and knowledgeable about the best product I needed. Assisted me even though I’m not a Verizon customer. New update store looks amazing.

Great place to do business with very professional, very friendly, very helpful

Danielle was fantastic and very accommodating 10/10

Cassandra was very helpful

Great experience as always at the Morris Verizon. Tony gave me some recommendations and allowed me to try on multiple cases. Found one I love.

I am always pleased with the staff at the Morris Verizon store. I m 83 yrs of age. Chris is patient, cordial and thorough in explaining things to me. He is an asset to Verizon.

Im there quite often and Danelle helps me, even with unrelated issues.

She was very helpful. I love going there because they are always friendly and have always helped me with my problem. They are the best!!

Service was awesome made sure everything was just the it was on my old phone danelle is and a asset for you will definitely seek her out for all my Verizon needsThanks

Was great service.

Staff are friendly, knowledgeable, and helpful. I will come back for all of my cell phone needs.

Very knowledgeable and easy to work with. Would recommend to anyone looking for a phone.

Great experience! Recently did an early upgrade and Andrew made the whole experience painless! Was able to run all the numbers ahead of time and answer all my questions before I made the decision! Would recommend this place to anyone looking for great service and a painless experience. Ask for Andrew!

Excellent service.

We had a very good experience at the Morris Verizon store. We updated three phones. Chris was very helpful and efficient