Always a good experience. I love my old truck abd they do too!

These individuals are amazing. They constantly stayed in contact, took the time to get the best deal possible, and went above and beyond in making sure that we got the car that we needed. Truly amazing people and management. They have integrity, great business ethics, and made sure that we went home in a great safe vehicle. Truly amazing. Thank you Ford for helping my family.

I rate a 1 because 0 is not an option. Took them 13 week to get a replacement key for my Ford Explorer. Since then they call me once a month to ask if they can work on my vehicle again. I have asked them not to call. I have blocked their phone number, but they still call and leave voice messages. AVOID this place and the other Ultimate Auto group locations.

Work was charged and not performed on my wifes Focus. Worse yet,the parts they said they installed were still at the service department when it was discovered they lied. We will be demanding satisfaction from Ultimate Ford of Mountain Home.Follow Up: We did get charges removed and assistance in getting some of the work done correctly. In the end the service department still agreed to a job they should have looked into better, almost let us walk away having paid for unperformed work, but the service manager did do her absolute best to help us recover as much of the mistaken charges as possible and line us up with a 3rd party who could get the job done.

Well it took 4 months but they got my 6 liter diesel going again and most covered under warranty. Jay was excellent to work with, he came in on a Saturday so I could pick it up.

This place was fantastic. As a single woman traveling from Seattle to Mountain Home in January, I was treated very nicely, professionally and fair. Ive been to other car services and have them thinking I know nothing and try to take me for things I dont need. They replaced my thermostat and I asked at the time of appointment if theyd have time for oil change. They did and the price for both was very reasonable.Highly recommend this place of business.

Had my oil changed. Fast service. Great staff. Explained everything done and what to look forward to.

Chris the service writer is very rude and ignorant!! Thought Ultimate was a good dealership until having to speak with him.. I was also cheated by the body shop after accident repair.. They will not give over paid money they charged!! They keep saying the girl that handled that will contact and nothing!!

Great people always ready to make a deal happen.

We like Ultimate Ford personnel and their service. This time we are waiting and waiting for our truck. They are very busy. Need more help?

I travel 4 days a week my breaks where shot they said I needed rear rotors and pads,and turn the front rotors and replaced the pads.6 weeks later it started shaking real bad when you break, I had it checked and the rotors were never turned, so had to get new rotors and front break pads. Service manger is not willing to reimburse for anything.Service technician said that he turned the rotors he didnt. So I had to pay twice for something that they should have done in the first place

Took our 2005 F-150 there to have the remote locking mechanism fixed. We were given an estimate of $200 to fix the problem. After an entire day of saposedly working on the truck they told us they couldnt find the problem and it would be another $700 to continue looking. There would be no guarantee that they could fix it even then. We where forced to pay $200 to get our truck back. Well never go there again. We go to Main Street Muffler for all our vehicle work.

Took over a month to get an oil change. They need to hire more folks or get the lead out!

Saw a car we really liked. Probably will go back tomorrow. Salesman was very nice and helpful. Answered all our questions.

Great service department employees.

I bought a car here it was a nice deal the sales people were very helpful over all a good experiance

Service department are always friendly and helpful.

I will never get an oil change anywhere else! Thanks guys!

My wife was on vacation and had car trouble. She took it into Ultimate Ford and talked to Jay. Long story short, Jay and his team diagnosed the problem, repaired it and had Shelly on her way. Not only that, but the price was very, very reasonable. Lastly, he asked my wife to give him a call once she returned back to Colorado to ensure she made it home back safely. Now that is customer service! Thanks Jay!!!

As an employee here I love this place! The people are fantastic and helpful. Everyone always has a smile on their face and never treat u as if ur bothering them

Great group of people at this dealership

On time service and very helpful employees.

Very poor service. They dont stand behind their work.

Service dept is top rated, nice comfortable waiting area with bottled water,vending machines and TV. Check out the new Bronco for 2021,in a magazine of course, fast,efficient service and quality care.

Horrible experience, nasty pushy salesman

Very helpful. Got the problem taken care of.

What can I say?? This dealership was awesome ! The sales people were so very friendly and helpful. We LOVE our new 2019 Flex! We have dealt with Lance before and he always makes the best deal for us.I dont think they could have a better manager. Brad was very friendly and not pushy at all and more like a member of the family. About a month after our purchase I was involved in an accident and the collision dept was fantastic! We were on a tight time schedule to have it repaired and Paul is a man of his word and had our car repaired even earlier than he promised. He worked everything out with our insurance, they did a great job and went the extra mile. All in all you couldnt ask for a more delightful experience. : )

You take your vehicle in for 1 problem and youll leave with 2 different problems. Shady place. Seems like they create problems to fix.

Always a friendly staff, willing to help. Service center is great

They tried to charge us over $1,000 for a new driveshaft when all it needed was a $30 U joint.

I recently was on vacation at Norfork Lakeke when my a/c went out on my 2015 F250. Being out of town I was in a bind. I looked up Ford dealerships and found Ultimate Ford. Jay Stephenson and the Ford service department went above and beyond to get all of the parts needed to repair my truck. They were very easy to work with and I highly recommend Jay and Ultimate Ford for any service needs you may have. Thanks, Shane C. (STL Mo)

Treated us very nice. we were there to get warranty work done on the transmission of our focus. It took longer than they quoted us, but they offered to shuttle us around to get lunch. Chris was Friendly and professional!

Great place. Other then the web sending us to a different place then the Ford dealership when I ask for the direction it sent us across Walmart! Its the right address but....My wife and I are buying a car as of now. Great people! Dealers are here for you and dont press you to buy, they are respectful!!!

Shocked at the incompetence of the service writer, my first experience was a 2 1/2 hour oil change but I assumed that could be bad timing on my part. This time I set an appointment for a minor (but expensive) repair, sent the parts list that he had given me from the diagnosis (he had lost it), and asked him to be ready - since it takes me an hour to get there. When I arrived at my appointment a week later, he hadnt given it another thought.......no parts, the estimate has increased $200, and I need to come back in 2 days. I walked away, the money isnt an issue, but dealing with incompetence and someone who doesnt care about you or your time is unacceptable. There are many other Ford dealerships, dont waste your time here.

Ultimate Ford has gone above and beyond with customer service for us today. We were traveling through Arkansas on a family vacation when our truck, which was pulling our fifth wheel trailer, broke down. When we realized we would have to be here overnight to get the truck fixed, they found us a beautiful campground, found someone to haul our trailer to it, and loaned us a truck to use during our stay, all for free and on the Fourth of July. They even invited our dogs into their showroom so they could cool off while we waited. We are so thankful to them for turning what could have been a nightmare into an unexpected vacation destination for us. We can’t thank Ultimate Ford enough for their hospitality!

I bought a car there and it still had factory warranty, bumper to bumper. I told them that the AC was NOT working and check t7he compressor. After several visits and being charged for freon I took car elsewhere. I was there 5 minutes and he said its your compressor. Ultimate jacked around, warranty expired and I had to pay for repairs out of pocket. I was livid to say the least. I wouldnt buy a snow sled from them. They lost a couple sales because of this, I took my dad to kent Chevrolet to buy his new car. If there mechanics are this incompetent Im sure not sending family there.

Very nice and helpful 👍

I would give these guys a million negative stars if I could. Where to begin. I have never seen such MASS INCOMPETENCE in my ENTIRE LIFE. We have probably put about $10 grand in my vehicle this year alone, its only an 07, this should not be a thing, yet here we are, returning every other month because they either A. Didnt fix it right the first time. or B. Broke something else near it which inevitably needs fixing. I do not tinker in my vehicle, so everything wrong with it is directly from them. They, however, do not see it that way, nope, they will not cover their mistakes, only charge me more and more and more. Like right now, my wife kept telling them she was smelling something, but they ignored her and acted like she was stupid, and now theyre trying to charge us $1,000. Heater was also working before we brought it in there, got it back and now it doesnt work and its hissing. Got a quote from another mechanic, said theyd do it for $300. So, see you later Ford, you have FOREVER lost my business! Youre lucky Im not taking you to a lawyer!

To many reasons to list. 1 star to good for these folks..Please note response from owner.3 YEARSDo you think your business is important?What about your vehicle and family riding in a safe vehicle ?

An extremely friendly duo of service managers, a good atmosphere to wait in and an efficient, fast repair done with complete explanations. All repairs; warranty or not have been completed on a timely fashion and done correctly. Thanks Ultimate service.

They helped teach mee all my rentals bellw n Whistles

The ford The service advisor is great! He truly makes you feel like hes concerned and wants to help. The service department is very busy, they are the only ford dealer for about 50 miles. Make an appointment. The service department is fast.

Everyone here was so helpful and super nice!!!! Love our car we got and the sales person was awesome with helping us learn all the new gadgets in it. Would definitely recommend them to friends and family

They are very rude in the service department. If you dont have a brand new car that you bought from them they dont want to help you.They are the worst at getting to recalls if you can even get them to do it.There prices are way out of line. You can get much better service and more for your buck at a local shop.

They have battey coupons listed on web site, however they do not sell the battery listed. when you call they say we dont sell that and want to sell you higher priced items. why have coupons for items you dont sell? what a joke total waste of time. Good luck with this dealer. I will shop else where!

They are not good or bad they just are what they are

The sales person was super informative. .

Was happy to have a dealership to take my vehicle to for service when I was out of state. They treated me with respect and kindness.

Very courteous patient and kind. Answered all questions throughly. Fast service.

Bought a ford fusion hybrid thanks for the help and the car is still good

Took over a year however the new sales manager was able to finally get us a key for our ford.

Service preformed well. I was informed of what was needed and options that I had. Notified of delayed parts shipment. Offered ride and pick up service.

Pretty much your typical car dealer. The staff are pleasant to work with.

Worked with Jon Johnson to purchase a used car from Ultimate Ford. The process was as easy as could be, with no pressure and without the upsell to something I wasnt interested in.

Helpful staff. Nice dealership!

Once they found out that I was not bringing in the truck just looking for information I got the cold shoulder

Very professional

The service department is the absolute best!!

They will honor there work but make an appointment they stay busy

Very pleasant and super fast service!

Watch your vehicle and everything in it if you go to this place. I hope you get out with what you buy, I didnt.

Wide selection of vehicles.

Good place to buy a new vehicle and get your vehicle serviced

A great car buying experience! Sales Manager Vernon Dewey referred us to our sales rep, Alan Sollis, who is great. Kudos to Laurie Leeper who made the paper work process smooth and effortless. All the staff was friendly, helpful and outgoing. Oh, and we LOVE our GMC Terrain!!! WOW...what a ride!

First time getting my truck serviced there, totally impressed, very courteous people!!! I will be back!!!

User friendly dealer.popcorn,water,coffee in waiting room.tv too.

Friendly service staff. Scheduled car service went well, about an hour.

$510 later the issue was not resolved but for an additional $460 they will change the spark plugs and 1 coil. Not!!! Husband did that himself. The EGR code is still being thrown so he paid $75 for the DPFE sensor which is the last thing it could be. So ford wanted $1000 and it still wouldnt have fully fixed the issue that the truck had. Way to screw me out of my money!

Great place to work and deal with

Take your business elsewhere. From the snooty voiced girl who answers the phone to the incompetent yet arrogant service department this is a bad dealership. They ALWAYS find a way to say NO. I live 12 miles from them. I have owned 2 new Ford autos and I drive to Hudspeth in Harrison to both purchase and service them I will not do business at Ultimate Ford in Mountain Home. I advise you do not either.

Great customer service.

This is not the correct location for Ultimate Service Center

We only went there for our free oil change.

Fast professional friendly service

Nice place very friendly

Were looking for a truck and found close to what we want here.

I wasnt to trilled about waiting almost a hour and a half for a oil change and tire rotation everything else was fantastic

A big thank you to service dept and sales personnel for their very courteous and prompt help in resolving a couple of bothersome issues with my 2011 Ford Escape yesterday. 🤗

Very nice people

Get my Buick serviced here

They are awesome folks!!

Love this place! The best!!!

Good service

They know why.

Great place

Great

Awesome

Watched fireworks

Friendly