I was greeted with a hello and a smile in every interaction. The representative at the customer service desk was friendly, courteous, knowledgeable, and helpful. Same with the representative in the yard. My business partner was able to order something he needed for our team immediately (while being out of town). I picked up the items with the proper checks and balances and no hassle. Always a good experience with Menards. Thank you for your assistance Menards!

I went to Menards to get a gallon of paint they had mixed for me before. The supervisor of the paint department, a man named Craig, helped me and matched the color perfectly. He was friendly and knowledgeable. I also showed my paint can to the young woman who took care of suchthings before I entered main part of the store. She was pleasant and knew what she was doing. The fact that Menards had what I needed and had nice folks serving customers made my shopping experience very nice.

The staff was friendly and helpful. I found everything I needed and a few things I wanted. Oh and I saved big money 💰. Lol. I swear that song 🎵 will be in my head til Im dead.

This store is much more compact than some Menards stores making it easier to find what your looking for. The staff are wonderful! This is a better staffed store than some.

I LOVE Menards!! Everyone is always so helpful & friendly & the store always seems nice & clean.

Love this place. If they dont have what you need they will order it for you

They have great prices on quality stuff I love to go there in shop. They also have a nice selection of How sold goods at great prices! Dont forget to send in your rebate to use back in the store!!!

When is Menards going to get with the times and offer self checkout stations? Standing in line for 20 minutes for a few small items is ridiculous. I spoke to a manager and they kind of laughed it off and said we wish. Well guess what, you are management, go make it happen. You may save big money at Menards...if you can ever make it through the checkout line...

The employees there were all incredibly helpful. The checkout lady was a little short with us but wasn’t necessarily bad. 4 different people helped us to move patio furniture and load it into the car and were all very kind about helping!

Great prices. Excellent customer service.

Trying to still push the narrative take your god-given right to breathe or put something in your body its not their business theyre store if you got vaccinated you dont need a mask I dont want to wear masks and I have been vaccinated thats my deal do you have a problem with it give vaccinated then theres no problem I will take a chance on my own life and way I want to if it affects you then why even get vaccinated

Much better stock of wood than the Fort Wayne store that I normally use

Was in & out. Had what I needed. Was clean & check out was fast.

Cant return a gas-powered pump that couldnt pump our pond correctly. It was not told to us before purchasing a gas-powered item that we wouldnt get our money back if we purchased it. So now we are having to eat 325.00 dollars. We wouldnt have bought it.

Went in looking for a specific item and found it. Sales people were very nice and helpful.

We went to find a canopy top replacement and the lady was so nice, she did it all, It didnt take her long and was very accommodating. Helped us find things that we could use in place of other things. Was just very helpful. We felt like we were the only ones there, she took so much time with us. A very nice experience.

Dont know why they are so strict with the mask! I can not breath wearing a mask. As long as the people that want to wear them have them on why would I have to they are not going to be any safer with me wearing one as long as they have theirs in..should be choice rather we wear a mask or not!! I cant even go in and look around I have to grab and go because I cant breath with a mask covering my mouth and nose. Be nice to be able to go in and look around..use to be my favorite Home improvement store. Now Lowes is..guess its a good store if your so paranoid..kick you out if no mask. Guess I wont be going back there. No problem always spent way to much money when I went there anyways. Save me some money..I rather be able to breath while Im shopping.

Just tried stopping in today to do some shopping.. Masks still required with no mandate in place, state numbers dwindling, and the store is not ADA compliant. Ill be more than happy to cancel my account and take my money elsewhere. 🤷‍♂️ Competition even offers veteran discounts year round. Your loss, not mine.

Usually well-organized. Love the rebate program. Sometimes it can be tough to track down an employee but when you find one they’re typically very friendly and helpful. I have felt safe shopping here during the pandemic because they have been enforcing the mask mandate and I really appreciate it!

Great prices especially with the rebates 😊👍

Love Menards they great service small check out lanes and cheaper than Lowes, Lowes dont stand behind none of there products, Im done with Lowes just wish we had a Home Depot.

Friendly employees great service great deals on stuff great place to meet new people great place to take the family

Had the product I needed. Very helpful staff.

Has most everything you want. Prices are not the worst. In my case it saved me about$150 over Lowes for same materials.As far as the help goes, theres not enough knowledgeable and need more cashier.

Fascinated tonight. Ive been their to muncie ind store. But tonight it was fast and easy shopping. Employees were nice and helpful.

We got exact directions to our product. 😁

Good. The yard could be cleaner. Alot of debris on ground. Needs swept. Possibility of getting nails in tires.

I like that they supply so many different thingsIf you need it you will probably find it at Menards

The Building Materials and Millworker desk in the Northwest (back left) corner of the store was very helpful tonight for Windows in stock and special order delivery times. Check out the returned items / clearance in this area if you’re looking for a bargain, you might find something that works for half price.

The cash register attendants working up front need to be educated more on customer service. Was showing proof of price by picture taken on my phone, the very classy female tried to grab my phone out my hands to zoom on pic, she didnt like that I was offended that she literally tried grabbing my phone out my hand to zoom the pic herself, its my phone. The so called manager referred to me as a long haired guy to whoever he was talking to on phone to adjust the price. Wanted to to talk to his superiors, but that little fat manager denied me that option. I was treated like I was a thief that was trying to scam your company, at least they adjusted the price, but they were rude about it. I will be shopping at Lowes for now on.

11% deal rebate is awesome wish lows, other stores would do that,found saw we needed tools this store has pretty much everything you need for home repair, remodeling.

Always good value and quality products with the 11% rebate on everything, you cant go wrong!

Had to replace American flag.yearly ritual. Usually done on flag day. Buy at menards because made in USA and inexpensive.

I got some beautiful organic potting soil for a great price. Very nice garden area!

Really great hardware store. If I ever need anything for home repairs they have it. Usually pretty easy to find an associate to help find things that are out of sight.

I enjoy the environment at Menards, no pressure or judgment ( I am a fledging woodworker). Staff was very helpful and patient.

Didnt have as many toolboxes as you would think.

Love the store, hate the lack of quality customer service. Both people that were forced to help me acted like I was an annoyance.

Went there looking for exterior sliding barn door hardware..... for a barn. Asked an employee, and they took me directly to decorative interior barn door hardware. 🤷‍♂️ No actual exterior barn door hardware was found.

Employees were very helpful and kind.

Needs better management! Staff are amazing very helpful and great workers!

11% rebate make it worth the trip for the garden/yard thongs you are looking for.

Loving the 11% rebate checks

Thank goodness for plenty of cashiers rare now days

It sucked they was very rude. give them a 0

Store is normally clean and easy to move around. Associates are helpful.

Very rude associates. Thankfully Lowe’s is in town and has actually good name brand equipment, not your off brand junk.

First time visit. Enjoy shopping

Fast friendly. Have a store with a wide variety of things.

They require masks, and sell them individually, if one does not have theirs. This is the reason I will go to this store. It sells a wide variety of products, including home and yard necessities, pet food and wild bird equipment, and groceries.

The staff here are fairly knowledgeable and seem to always be willing to answer any questions, no matter how tricial they may be.

The Muncie store is usually pretty clean and fairly well stocked, but the staff is usually hiding (in the restroom) and is not helpful at all when found. Menard’s as a whole has turned into more of a poor department store than a hardware/lumber yard. The product line in hardware, electrical, plumbing just keeps going downhill to all no-name Chinese junk. It is resulting in a Wal-Mart effect in that Lowe’s then is lowering their standards in order to compete...

Requiring masks outside of local requirements or law isnt scientific or safe. They will chase you From the store or make you mask up while ones with mask exemptions are discriminated against (according to the ada) by not being allowed to shop the shelves like the ones able to mask up.

Not the lowest prices i have seen.Marnards is like the Junk draw of your house. Cheap(er) then name brand Goods. What limited name brand things they do have does cost MORE there then any where else. Do your price researching first. and make sure your not buying to much poor quality goods

The menards in muncie sole us a wooden shed that hed been outside in the bad weather, had been hit by fork lifts, and had a mouse nest in it at full price. They also didnt know if all the parts were there of not, and it didnt have any instructions with it.

Good.place got great help

Good prices great service.

The employee alexis in shelving was very helpfull

Great place to shop! Got everything I need!

I love that they require masks... I no longer go to other stores such as Lowes because they dont require masks. We must do our part.

Not good they profiled me as a thief in disguise and I have never been so angry with the fact that I have Cancer and not doing good I get called out of many people just because I have a backpack with my oxygen tanks for my breathing.

Everyone had masks and were polite. Found all the tires of trailer locks that I was looking for.

The store was clean and open. The staff could have been more friendly. Again, the store was clean and organized.

The mail-in rebate is annoying. But the product is good.

This Menards store is very clean, has a large parking lot, and the associates tend to be very kind and helpful. It is like most any other Menards store in other aspects.

Ill stick with lowes. To many wanna be karens working at that front desk.

Of the 3 associates only one took the extra time to show me where an item was in the store.What happened to good customer service these days?

They worker were helpful and cashier was pleasant

Recently had a problem with a special order item, I called and got one of the most helpful associates, she totally resolved my problem I couldnt be happier

Found what I needed. Staff helpful.

Good service,friendly staff, great selection and pricing.

Pretty much everything you could possibly need for the house....including a few extras! Not always the cheapest but, if youre interested in getting it over with one stop....this is the place

Nice rebate deals,friendly care, fair prices and ladies in blue jeans to boot!!

Good price

My favorite store

Always love Menards & 11% rebate.

Very good yard help. He help us with our wood and show us where it was. The whole overall yard was in fantastic shape

They are a great home improvement center with lots of option and good prices. Only a hand full of name brands but still everything you need.

Hard to find things, harder to find help that knew where anything was.

Yesterday trying to get price adjustments on Wednesday receipt was a huge misunderstanding. Usually easy process. Guy had me go buy all items AGAIN. Then scanned them, then re added them each with discount. Wanted to give me discount money back. I wanted full refund. Now home I remember the new generation does everything the new but longer, harder way. Now I understand he was using 1st receipt to get discount. Then was going to use new receipt to do the rest of refund. He created alot more work for both of us than was needed. But he did try to get me my refund, just in a longer way than I had than others have done before. I could not understand his method while there, but now I might. Manager came and fixed, the way Ive always had people do. Sorry I didnt get the new method he tried .

Mandated placing construction order only to charge us for items not in stock now or to be determined. Holding funds and taking sweet time with a refund. Waste of time and energy and shady business practices

Got what I needed for a fair price!

Menards is conducting illegal activities by denying people with disabilities the ability to shop for items crucial to their employment.Disgusting, and disrespectful to everyone with disabilities or mental trauma.

Obviously THE WORST MENARDS IN CENTRAL INDIANA!!!!Ordered a pair of “brand new” patio chairs, identical to the one we purchased a week ago, which were safely packed away in a box. We ordered online and chose to pickup in store. We received our confirmation and drove 40 miles to get them. When we arrived, 2 assembled chairs can out! Scratched and with a bolt half in which was cross threaded and none of the rest of the bolts had the caps on them! Manager said our confirmation should have said that they were floor display, which it did not! Asked about discount on them. Refused to take anything off of the price. Went up front for refund and stood in line 30 minutes since all they had was one girl working service desk!! The assistant manager was there walking in circles and getting change for her! This place is a bad joke and will NEVER BE BACK!!!

I like this Menards partly because they dont move the merchandise inside the building around. Easy to find everything. Easily accessible from the main road as well.

Most every thing ya want.

Found what I needed at slightly higher price than other places.

The worst customer service I have ever had at a menards store. I normally go to the anderson,in location and have great customer service every time but they didnt have what I needed in atock to finish my kitchen so I went to the Muncie location to get what I needed. First I had to flag someone down for help with the countertops and then had to deal with the return desk where the cashier had no clue how to do her job. I will not return to muncie,Indiana location ever again in the future. I will start going back to lowes and home depot and spend more money to complete my projects

1 star is too many. I got stopped at the door because they didn’t see my daughter throw something out of the cart she was playing with(she is 1) it was a 20 dollar item and they stopped me at the door made me shake out her blanket and followed me to my truck and took pictures of my vehicle and myself and my one year old. When I called management he apologized and was very understanding but to embarrass me and take PICTURES of my daughter is uncalled for. This is the why I have 1000’s of Lowe’s receipts instead

They have a great selection and very competitive pricing. I love this store.

I love Menards and I love there birthday gift to me every year. Awesome.

As I entered the store in Muncie Indiana I had the intentions of purchasing items for my furnace. I was wearing my mask to the side and had it hanging on one ear to take a drink of my nos energy drink. As I walkedthrough the carousel I was Told I needed to have my mask, I showed him my mask was on my ear and I was taking a drink as my constitutional rights allow. As I passed through the carrousel I was quickly approached by “CANDICE” an associate who aggressively approached me and ordered I immediately put my mask over my face which I intended to do as soon as I was done taking a drink. I hope the manager ALEX sees this and has a sit down talk with Candice, you don’t know who I am and you need to mind your own business I will be closing my credit account that likely covers her salary annually. I hope you feel good about what you did Muncie menards! Cheers!

Always great service n great prices the EVERYTHING YA NEED STORE

Great prices and return policy. They are always adequately staffed, too, which is nice.

Menards is a decent store with a good selection of electrical and plumbing supplies.....but sometimes I pick Lowes as they support Veterans by giving a discounted

If you have health issues and can’t wear a mask you can’t shop Menards.

Glad people have to wear mask. Should be expected everywhere. Yeah it sucks but youll be safe.

Requiring masks is about the dumbest move you can do, they don’t work and you will lose business.

Could use some customer service training at the front desk

The last two times I have been in this store I have had to leave and go to lowes. The staff has zero knowledge and cannot make their ordering system work properly. Current corporate policies are also garbage. I will not shop here again.