Worst sales experience ever. They barely have any pick up trucks for sale and their sales man should not be in that field. Went to buy a new Pick up truck, asked about getting wheels changed to something more all terrain so I could drive it home the same day, and was told he couldn’t do anything, not even offered to talk to his manager about offering other options. So we walked away, went across the street to the FORD dealership and we left with a brand new F-150 loaded and getting new all terrain tires less than 3 days later. We will never be back at this dealer for any new vehicle. I’ll go to Stoops down the road and get a GMC before I buy a Chevy from this dealership.

Always have my vehicles serviced here. All the guys in the service department are great people and extremely professional. Just purchased a new suburban yesterday - sales department and finance department was so easy to deal with and talk to. Actually made spending money fun! Appreciate the great services.

I had to extend my lease due to the chip issue. I was excited when I got the call from Alexis Clark that 2 Traverses were in. She was able to make an appointment for me with salesman, Anthony. Anthony was so patient with my 1001 questions (lol) and answered every one. He did an awesome job by keeping my lease payments within my budget!! What I appreciate more is Anthony called to make sure everything was fine with my new vehicle. Alexis and Anthony both deserve a GOLD star for their EXCELLENT service!!

1st-time service on my new Blazer got an appointment 1st time I called. I was in and out, everyone was friendly and wanted to know if I had any questions, my only thoughts were where are the donuts! lol

Everyone at American is so nice and helpful. I have been going there for years and it is so nice to walk into a place and have so many people know you by name and speak to you. Brian in service is great. He kept me posted on my repair and let me know exactly what was involved in the process. Grant, the technician, said my repair would take 45 minutes and true to his word, it was ready in 45 minutes. Ive never had a tech be so on the nose with an estimated time before. Great job American!

The employees are so courteous and accommodating when I come to get my Acadia serviced. I prefer the American Chevrolet to the local GMC dealer. Ive used the shuttle several times and they are always pleasant and have been one time to picking me up. The service is always timely and when I have had a issues with something they always work it out and find the problem.

The team was extremely friendly and answered all questions I had. The courtesy shuttle was a good experience as well.

I walked in one day because I knew I wanted a Trail Blazer. The color I wanted wouldn’t be in for a while but Lee took my information and said he’d call me if one came in. A month later the exact car I wanted came in and Lee called. I came in that evening and Blake Absher took such good care of me. Everyone says always have a man with you while buying a car but I didn’t and chose to go by myself and I truly feel they didn’t take advantage of that. Blake negotiated with me on the price and was so thorough explaining everything. I didn’t come in contact with a single person who didn’t feel genuine. I appreciate Blake, Lee, and Tyler’s help SO much helping me get the car I wanted and making sure I had a good experience. My entire family buys Chevy and I will make sure we only go to American from now on.

All the workers there are very thoughtful & try hard to meet our needs without applying pressure. We have gotten several cars there and will continue in the future as needed.

I was surrounded by professionalism supportive and kindness unlike any other car buying experience. Everything just flowed smoothly. At All-American Cadillac Chevrolet they not only sell cars but they build relationships and yes I totally recommend them to family and friends.

Advisor Hunter Decker was wonderful! He was kind and did an amazing job with helping us understand our repair and the cost. He was very busy helping several customers at once but did an awesome job!

Service was very good, prices of oil change, tire rotation, air filter replacement was excessive I believe ($215)But due to my age and physical state at the time, had little choice.May look elsewhere for Service in the future

Staff is always friendly. Cole helped me with this issue and had my car ready for pickup very quickly and ready for me to check out. Always a great experience.

I called Blake. He knew I was coming in from out of town. Was able to do most everything on the phone. Everything was ready when I got there to pick up the car. Awsome service.

I was looking for a vehicle to replace my lease. As soon as there was on the lot that fit what I wanted, Blake Bullock got me in for a test drive and worked a great deal for me. It was late in the day so we scheduled my delivery for the next day. As a return customer to your dealership, I was given wonderful treatment and felt that my business was appreciated. It is because of the consistent, positive experience that has resulted in the purchase of four vehicles from your dealership over the last three years.

I brought my new Equinox in for its first servicing. Easy in and out, done within an hour. We look forward to All American taking care of all of our service & repair needs in the future. Thanks!

Bought a used car from here, and have had many issues/ bad customer service since. Go somewhere else. Would give it a zero if I could.The first issue was a tire pressure light, which I attributed to the weather(bought in February). Since then, the front two tires will fall to ~30 psi after a week of having them filled. Upon inspection, I noticed that the sidewalls, and some of the tread was dry rotting.The next issue was the battery. I noticed after I bought the car, that it was a bit slower to start up, but attributed that to it being cold, and that since it was a new to me car, figured it was normal. However, I later got stuck in a parking lot as the battery on the car had died. Upon removing the battery, I realized the battery terminals were badly corroded. Upon taking the battery to the local parts store, I was told the CCA(cold cranking amps) on the battery was wrong and that the battery was damaged.When I called and talked to someone there, they told me that since the tires passed the tread test, they were fine to be sold on the car. I mentioned the battery, and they said since I had replaced the battery, they wouldn’t do anything and that I bought the car as-is. At the beginning of the conversation, I was told I should have brought the issues up much sooner, and not now, as though I was to blame for the battery not dying faster, and the tires for not deteriorating faster. I was also told at the beginning that the car was inspected very well. If the car was inspected, they would have noticed the damaged/wrong battery, as well as the dry rotting tires.Overall, won’t be spending any money on service or coming back, much less recommending them. Save yourself the headache and buy somewhere else.

From start to finish, this was the BEST experience I could have asked for. Everyone I spoke to and worked with was extremely welcoming and friendly, and all of the questions I asked were answered with directness. My previous experiences at other dealerships were less than ideal, so I honestly came in with fairly low expectations, but the team at American blew my expectations out of the water. Thank you!

Our service tech was very polite and explained everything that was wrong with the car. Even caught a nail in the tire I didnt know was there. Jessica at the front desk was awesome too. I love coming to chevy to have work done because I know it will be done right.

Go see Blake Bullock! Top notch car buying experience. You will not be disappointed!!

We drove from Dayton about a specific truck. When we got there it was ready to test drive. Buying it was fast and easy. Everyone we met was helpful and friendly. If it wasnt so far we would return for maintenance.

Always cordial, work completed in a timely manner, & keep good records of your cars maintenance done, as well as what is due.

I came in last Wednesday to get my 2016 Chevy Silverado looked at due to an alarming, life threatening situation I encountered on my drive up from Salem, VA. I spoke to the representative, Aaron Pohl and explained in great detail what was happening with my truck. (My Stabilitrak came on, my engine turned off and my steering wheel locked up while I was going 70 mph down the road). He stated that there would be several things he needs to look at and I told him to take his time, test drive it and see if he can diagnose it. Sure enough, he came out to the waiting room 20 minutes later and stated that my O2 sensor needed to be replaced. I asked him if that would fix the Stabilitrak and truck turning off mid-drive and he assured me it would. I agreed to pay the $238 it took to get the truck back in a safe driving condition. I was able to pick my truck up 30 minutes later and was on the road. While driving back down, the truck acted in the same way as before. Turned off mid drive down the highway and stabikitrak came on. I called and requested to speak with Aaron but he could not be reached. I spoke with the GM, Ted Ryman and he stated that (long story short) this is a “he said she said” situation and he would have to consult Aaron about it. I explained to him that I am active duty navy and live by honor, courage and commitment. I do not lie. What Aaron put in his report, was an absolute lie. He stated that “customer states the SES light comes in at random and the vehicle feels like it is misfiring”. This is completely false. At the time I signed this service agreement, I believed “SES” meant the Stabilitrak, not Check engine light. I had witnesses all around me that can account for what I really told Aaron. I asked Ted to handle it at his level and refund me for the work because 1. It is not even what I stated was “wrong” with the vehicle and 2. He stated that fixing the O2 sensor would fix my problem, and it did not. I am simply asking for a refund so I can go back to the Chevy near me and put that same money down to get my truck re-examined and back in a safe driving condition. It has been a week (tomorrow) since I talked to Ted and have not heard from him or anyone since. This is very unfortunate and upsetting, as I came in as an honest, concerned customer while Aaron went and lied on his report to make a quick buck. I will not recommend this branch to anyone, ever. And will be sure to file a formal complaint unless I can get this issue resolved.

I love how fast I can get in and out of the dealership just for an oil change.

Fast, friendly. Mary at the desk was so friendly and super helpful.

The staff was friendly and got me taken care quickly and efficiently

Had a great experience here. kyle and markus were great

Surprised that work ticket said.. wouldnt start. I got to Am Chev without jump start. Was told Am Chev charges $100. for diagnostics to determine reason besides battery age as factor. Likely sells more batteries. This is included at car parts stores. Seems odd that first price quote for incorrect larger battery was what I was charged for smaller battery/engine combination. Work took longer than my own labor at home. Does American Chevrolet REALLY need a photo Of me? I didnt receive a photo of my mechanic. Would have appreciated OJT on returning seat position to my liking. Disconnecting battery @ home didnt present that problem.

We were treated very well. They had our car done quickly. They told us all the updates.

I really enjoy how everyone was very professional and knowledgable about the SUVs that were on the lot.

We have 2019 Traverse. When you put it in park it would not recognize it. Our warranty covered it. This was a known problem with the Traverse. Wish someone would have let us/everyone know about this problem before it actually needed fixed. Recall?? Anyway everyone was very helpful when we called for an appt & picked it up.

Very nice and helpful people, the guy that checked me in was awesome, he knew it was my first time, and made sure I was completely comfortable there...

Laid back and didnt feel pressured. Great follow up. A+

Great experience send anyone whos looking to see Steve winburn

This had to be my favorite purchase. Fun and professional at the same time.

I absolutely trust and appreciate all of the service members at American Chevrolet.

Blake was very knowledgeable about the vehicle I was looking at. Very easy to test drive even with my kid & his car seat & super easy to purchase

From the moment I walked in to the moment I drove away everyone I came in contact with was very professional. I appreciate the way they conduct business.

All American Service dept. and sales dept. has always taken excellent care of us.

Everyone was very kind & helpful. Kyle took great care of us, he explained all details & made sure we were completely happy with our purchase, thanks again.

I called in to have my car looked at due to my service engine light coming on that morning. They were able to get me an appointment immediately, they are always very friendly as well.

Definitely will be taking my traverse for service here again! Great people

Love this place got my first new car I’ve ever owned and guy named Steve and finance guy Tyler was absolutely amazing great place

They were exceptional in all areas. Best service I.ve ever had.

David Dorris was our salesman today. He was very kind, and knowledgeable! Made turning our end of lease vehicle in and purchasing a new one easy! Thanks again David for all of your help!The Jones Family

Blake Bullock was the most professional sales person that I have ever came into contact with. I have already recommended several friends to America Chevrolet because of him .

I brought my Impala in because of a whining sound coming from the rear-end of the vehicle. Aaron Pohl test drove the vehicle and determined that it was a bad wheel bearing. Actually, both rear bearings were going bad and they were both replaced. The service was done in a timely manner. Aaron was very informative about what needed to be done and the cost of the repairs. I will definitely ask for Aaron when I need any service on my vehicles.

I was very happy with respect I was shown when I arrived and also the speed of the service. I will definitely go back when I need service. Thank you.

Purchased a 2021 Traverse. Blake was great to work with and negotiated a deal that was good for both the buyer and seller.

Easiest most honest no nonsense experience I have ever had at a dealership.It was a 3 hour round trip that we made twice and I will do it again next time just to talk to straight shooters.I have to pass 30 dealerships between my house ND Muncie. Still worth it.

The whole $100 fee for diagnosis is a joke. I will actively promote to go to the local shops first. When an exhaust was quoted at $900 and I can go locally to an exhaust expert for $200. There is a problem. I’m now looking to purchase my new Escalade elsewhere.

Everything went smoothly from start to finish! Thanks

Tyler in finance was great with advice on service. Aaron went out of his way to make sure I was taken care of all in one day, and that I got the best price and coverage with my insurance!

Courteous.. knowledgeable.. will explain things to you to keep you well informed! Large waiting room with coffee and vending !! Clean!!

Steve Winburn is a fantastic sales manager! He was very patient and helpful throughout the entire, long process due to some mishandling in the finance department. We would visit him again with future vehicle needs!

Brought my 2021 Colorado for an oil change and tire rotation. As always, friendly service, job completed quickly and accurately.

Very pleasant dealing with the staff especially Mr Bob Stewart and Tyler in financing

Came in with A/C issues and an emblem coming off fixed both issues no problem

Everyone is so helpful,very courteous and kind...so happy 😊when I leave there...Thanks so much

Once again Im not surprised on the arrogance attitude over all not to mention my 3 hour oil change..If it wasnt a free oil change I would never been there in the first place. Looked at a 63,000 Tahoe but I guess since I just got done mowing and looked haggard the salesman didnt think I was worthy enough to talk to..lol

Rear main does not seem to be leaking but we smell oil burring off engine. We will see if smell stops soon. Thanks, Mark

A great dealership with outstanding staff. Service dept is awesome. Thank you !

I really enjoying working with all of the staff at All American. They always make me feel like I actually have a say in what happens with my car. They explain things so that I understand everything....not once have a been made to feel stupid or inferrior. I will take my car here as long as I live in Muncie!

I Just wanted to take the time to thank Blake Asher and American Chevy for working hard and staying late to get my deal done! I came in on Saturday around 3 Pm knowing that they were closing soon and didn’t expect to leave with anything. I met with Blake who was waiting for me on my arrival, Blake walked the lot with me and I picked out a few trucks I liked and he explained some of the differences (mostly features) and I decided on the one I wanted. Completed the test drive and Blake and I had made a deal! The guys in the finance department went to work, they stayed late to get everything all done. This was the first brand new truck I have ever leased although I have bought many cars over the years. Blake took the time to answer all of my questions and concerns and never tried to push me one way or the other and gave me all the time I needed to make my decision. Absolutely great Customer service and all around experience. Thanks for my 2021 Trailboss you have a forever customer!

Great place, with great people!

Best place to buy a car

When I came to the dealership, I knew that there was a light on my dash. I didnt know the significance of the light. I assumed someone would tell me when I came to have my car serviced (oil change, tires rotated.) When I picked up my vehicle, I noticed the light was still on. I drove back into the service bay area and asked about the light. I was told this was the check engine light. Since I hadnt told them to check it, they didnt. Since doing so might involve more time and money. Are you kidding me?? First of all, I didnt know it was a check engine light. By the way, I think it was Aaron who used a device to turn the light off and told me if it came on again, to come back in and they would look at it. (the engine.) We had just returned from a trip to Missouri when the light came on about 2 hrs. from Indianapolis on a Sunday evening. (March 7th) Anyway, I havent had any problems with the vehicle and hope I can assume there isnt a problem with the engine. Everything sounds okay and the car drives fine. However, I am a little disappointed that the folks at American Chevrolet in Muncie told me my front and rear brake pads needed to be replaced, but failed to mention anything about the engine light being on. (Aaron did mention that whoever worked on the car (the mechanic) did say Does she know her engine light is on? Gee, wouldnt that have been an important item to mention along with the needed brake pads?? Just wondering. Told my husband about this experience and he wasnt too happy either. He asked me, Why didnt you talk to Rodney Huffman? Well, it never occurred to me, thats why. I basically trust people to do what they should do. Not sure I will be back.

I am always greeted in a very friendly manner, the lanes are always clean. The waiting room is always clean and comfortable. The cost of the work and exactly what I need is spelled out to me very clearly and in order of importance if I cannot complete it all. Everyone wore their masks, the waiting room chairs were well spaced. The work was done in a timely manner.

Thanks to Fred Norman for a super job getting my 2020 Chevrolet Traverse. Also for talking to your staff and call me back and make a great deal for me and my family. I’m looking forward Fred to get my wife a new Chevy Camaro soon. We keep in touch and thank you again and also thank you Tyron Jackson in finance great job too. Thanks

Dropped my car off for an oil change, fluid check, and a couple of other things and got a loaner until I get my car back. I bought my car from them and they are very helpful and honest.

Competent, prompt and courteous service

Excellent customer service. Would highly recommend Monte and All American Chevrolet.

My experience, just like all the others, is pretty consistent. The staff is always friendly with a positive attitude. They are thorough and have always been able to answer my questions in laymans terms.

Brian is awesome!! I feel like an appreciated customer when I have him help with my service needs. Kudos for a great reflection of your company!

Everyone in the service area is always so accommodating and wonderful to work with for all of my questions regarding my vehicle. We have utilized this dealership for the past 4 vehicles we have purchased or leased and every member and level of their staff has impressed us. Thank you and appreciate your hard work.

We made appointment on line for 11 am. We arrived at 10:45 All good so far. Checked in went to waiting room still good. Waited until 1 pm and inquired about our vehicle thought a long wait for service and tire rotation. We payed the bill at 1:12 pm. Service Advisor said computer problem and he made an adjustment on the bill. We watched many customers come in and leave. If someone would have explained the problem for the wait this survey would have been different. So scheduling appointment was of no value. Maybe better next time.

I had to ask for my car to be sanitized after my oil change. The technician used a product that made “splotches” all over my dash. I had to return to the dealership to have it rubbed out. The person who helped me was very nice, but consistently had his mask under his nose. So, the procedures surrounding service during the pandemic were mediocre.

Blake Bullock went above & beyond to meet our needs, greatly appreciated.

I got a good deal on a new 2017 Silverado 4x4 with the trade in on my 2015 Colorado where I wanted it. Had a Experienced Sales team that helped with the new ins and outs on the new equipment over all visit great

Quick oil change

Anthony went above and beyond to help me not walk away without buying my dream truck.

75$ oil changes... Also hiring in their call center

It was great!! Blake treated us very well!! We were very satisfied

The service department is NOT like it used to be since Tyler left. Can tell he’s no longer back there

I had Cole his customer service was bad, didn’t listen to customer concern

Buy with confidence! Just bought a car from them and I can’t say enough how glad I am that I chose American Chevrolet. I won’t get into details but there was an unforeseen matter. It wasn’t a huge issue so I will spare you the details. What counts is they showed their professionalism and integrity. They put our concerns first! The general manager Ted went above and beyond. I can’t say enough how impressed i was. Car dealers get a bad rep... these folks buck the trend. Our price was fair, our service was top shelf! Old fashion integrity still exists!!!

Very good work impeccable service .management was neat and very kind customer service kind and certus. I will be going back. To have work done on my older suburban. I am a disabled vet .was treated very well . Thank you very much. American Chevrolet Cadillac. My vehicle was bought some were eles with numerous problems. And still they work on it for me . And did a tremendous job . Still have things to do on it and im shure they will do a great job . Its things others did have done on it small things prior owners . But thank you American Chevrolet Cadillac. Cant ask for better service . Trust me .

EVERYONE WE CAME IN CONTACT WITH WAS VERY COURTEOUS AND ANSWERED ALL OF OUR QUESTIONS..IT WENT VERY WELL AND I WOULDNT HESITATE TO TELL EVERYONE ONE WE KNOW HOW GREAT YOUR STAFF AND TEAM DONE..WE THANK YOU FOR BEING A WONDERFUL DEALERSHIP..OUR FIRST TIME THERE...IT WONT BE THE LAST.....

Employees are are super nice. Did not have to wait a long time. Just an overall pleasant place to do business.

I was told to bring my vehicle in because of an intermittent issue with the radio/touchscreen. So on Saturday 9-12 I had an issue and drove 30 miles to have it looked at. I purchased an extended warranty with the vehicle which i presented the card at the time i checked in and I was told I had to pay 100.00 before they could look at it. I was so mad at that point I left and called the warranty number and they told me i can take this vehicle to any GM dealer and that charge would be covered. I will be looking to find another service provider to take care of my broken Chevrolet Malibu.

Excellent experience. Had our best interest at heart. No pressure.

I can always trust American Chevrolet. From the first time I leased with them in 2018 to leasing again this 2020, they have always delivered the best customer service in all departments.Chad Davis and Brian Howenstine in Services always greeted me with a smile and a welcoming attitude when I came in for all of my oil changes and repairs from 2018-2020. They thoroughly went over the details, answered all of my questions and made sure I was always taken care from the moment I walked in. That meant the world to me because I don’t know a lot about cars so it was easy to trust them with their decisions.Jordan Harper was the Customer Care Representative that I spoke with a lot during the 2020 purchase since my lease was expiring. He was very patient and kind with all of my questions and concerns but most importantly he put me in the direction of the perfect Sales Assistant who made it easy to continue my business with American Chevrolet.Steven Winburn, Sales Assistant, went ABOVE AND BEYOND. He has been there for a short time but you would never think that! From the start he was professional, extremely welcoming and honest with all of the details. I had a strict outline of what I was wanting/needing in my new vehicle and he went through all of the outlets to make sure those needs were met and more. Andrew Torres, Sales Manager, even stopped by to make sure the experience was positive, which was another moment that I knew American Chevrolet is outstanding.Tyler Rogers in Finance was great when going through the paperwork. Anyone who has leased or purchased a vehicle knows there is a lot of “daunting” paperwork at the end. Tyler made that process lighthearted and enjoyable. He was very personable and explained the more heavy content in an easy tone. After the paperwork and payments, he even drilled the holes to put my license plate on my new car! He as well went ABOVE AND BEYOND.In the end, American Chevrolet has my business longterm and I highly encourage anyone reading this review to make a visit if your in the market for a vehicle. They deliver the best in all departments and you can always trust that they will take care of you.

If I could put a _ 0000. This place is awful...

Service writer tried to add tire rotation to oil change. All I asked for was oil change. Needs to listen to customer and not up sell extra services.

The guy who took care of me done a great job.

The service department is knowledgeable, courteous and professional.

Its always nice to visit All American Chevrolet. Because the people that work there are the Best.Ron ramrod Charlton

Very kind and fast

As it was my first time I was very impressed. I was called my name,thought the service area was very clean!

Everything went okay. But they didnt do anything about my Battery checkup coupon. But it worked out okay. They covered the expense of the sensor. It was done okay.