user
Northwest Motors
2459 S, IL-83, Mundelein, IL 60060, United States
Appearance
Northwest Motors
Comments
Ad
Review №1

Good service and friendly staff!

Jo
Review №2

Hector the salesman was awesome!!! I go back again. Thank you for great service an all the employees are nice an friendly.

To
Review №3

Special thanks to Hector and the entire team over here. Especially that beautiful secretary :-). Hector did an amazing job finding the right car for my situation to help rebuild my credit. 2014 Chevy Impala with on 79k miles. SUPER clean inside and out. They even washed it and gassed it up for me.I think we went through 5-6 cars before we found this on that would work perfectly. Hector thanks for your patience and professionalism through this month long process,#YouGuysRock!

Me
Review №4

Amazing experience! Honestly the process was so easy and everything was figured out before we even got to the dealer. Signed the paperwork and left! I couldnt be happier with the purchase and experience and the vehicle is in amazing condition! Thank you! (Mazda6)

Da
Review №5

They have a great selection of vehicles, Ive purchased two cars from this location and Ive got to say they have been handed to me clean and like new. Worth the time and the service is just amazing. Staff is friendly and they are good at business

Ma
Review №6

Great Customer Service, always nice working with professionals who knows what they doing.Don’t hesitate to buy car from there, Nazar will help you out and your experience at this dealer will not be boring. Also guys have great benefits to it. Always nice to work with them 🎉Will recommend you to friends

Vi
Review №7

Pleasant people, proffessional stuff. I had also one of my older cars repaired by their service, were offered a good price, and left very satisfied with quality of work. Definitely would recommend this place.

Yu
Review №8

Very good experience with Nazar. Easy to work with and he knows the answers. The entire team was extremely friendly and thorough. Easy purchase all around and had plenty on hand to look at and compare. Will recommend to others, they made my experience simply and that’s what will keep me coming back every time I am looking for a new vehicle.

Ji
Review №9

Wow... Super service and excellent deal. Everything went perfect. Bought a 2006 Audi A6 and proceeded to drive it 550 miles back home. Buy with confidence that Hector and his staff went through the car and sorted out any safety or operating issues. Exceptional Dealer!

Ya
Review №10

Awesome experience! It was my first time getting a car from a dealership and Hector made it so easy and fast. Everyone was helpful and friendly and they worked with me a lot! Overall great place to get a car.

ry
Review №11

I stopped in and they helped me out big time!! They were were so helpful and honest and couldn’t have been nicer. I truly recommend Northwest Motors to anyone who is looking for a stress free great buying experience!

Be
Review №12

Been looking around for a car for the past 6 months and out of all the dealerships I went to this place had the best customer service ! Very friendly and welcoming. Hector did a great job through out the whole process, was patient with me, and was not pushy at all, which was great! I ended up getting a good deal and came out a happy customer! Overall, great place and definitely recommend buying from here!

Be
Review №13

I went to several dealers before finding this one and from the beginning it was a better experience than the ones I had been to before. They let you take your time to really look at the vehicle and decide on what you want without them being pushy.

An
Review №14

This is our 3rd vehicle bought from these wonderful people. Our sales guy hector was full of professionalism, knowledge and humor. So fun to work with. Everyone is very friendly and very helpful. We are blessed

Da
Review №15

Just bought my car from this dealer and I highly recommend them, their customer service is amazing, they were straight up with me about the information about the car history. It was a really nice experience, without having me feeling pressured to get a car which some dealers do, so I’m really happy I came to them and checked them out!

Pa
Review №16

Very friendly and helpful people. They helped me to get my car when other dealers couldn’t. I Recommend them.

Ja
Review №17

Helped me out with getting a vehicle on the spot with a low down payment. Great customer service. Would highly recommend !

Ro
Review №18

Great service, Excellent customer service! Very friendly and helpful. Went above and beyond to find me the best vehicle that met my budget requirements and exceeded my expectations. Will recommend to friends and family.

El
Review №19

The customer service from start to finish was excellent. No pressure or high pitched sales tactics. The sales manager was very transparent and helped me to make a great decision on my purchase of a 2018 Honda Accord. Im very satisfied with my purchased.

Al
Review №20

Great service, great vehicle, great price and no pressure. They let me take each vehicle unattended to test drive them. They are very professional and very nice. I was treated like an mvp. On top of all that I got the SUV I wanted at an amazing price and was in and out all under an hour. Thank you guys!!

Ja
Review №21

Excellent customer service! Very friendly and went above and beyond to find me the perfect vehicle for me and my son. They explained everything in full detail. I was very impressed and would recommend to friends and family.

Jo
Review №22

Fabulous purchase experience! I highly recommend purchasing at this location, the process is streamlined and very relaxing.

Sh
Review №23

Hector is great honest guy. He quickly got me financed over the phone. He wasnt like those other dealers who lie to you over the phone just to get you to come in and try to get you financed. Hector keeps it real if he says he can get you financed than he can.

Ір
Review №24

Bought here a car ! Really enjoy it! Very friendly staff and a lot of cars to choose your dream! Recommend!

Vl
Review №25

Very satisfied with my second purchase 👍

Ro
Review №26

Have to say Hector is amazing, really appreciate him taking his time getting me into my car. For my first time buying from a dealership Hector made sure I understood everything from start to finish

An
Review №27

Hector is the best dealer you will ever find out there. Just drove from Madison to get a car after being recommended by a friend. I can guarantee you that he will not fail you. He treated me like a family member, understood what I was looking for without putting any pressure on me. I had the chance to walk around, test drive the car without anyone behind my back trying to tell me what to look for. Am sick of dealers trying to do whatever it takes to rip you off. This is definitely not one of them. He worked with me on getting the best APR to finance my car. There is just so much I can say about this dealership. I did not regret driving there from Madison and will do it again if I had to. Highly recommend this place without reservation. Thanks Hector!!

He
Review №28

Great customer service, very professional. Bought a Lexus and I love it.

Cl
Review №29

Very nice people, excellent service. Recomended 100%.

Va
Review №30

Just got 2017 ford f150 here . Very nice truck. Very pleased with the service.

An
Review №31

Happy with the service they provided. Employees knowledgeable, friendly and helpful.

Na
Review №32

Excellent dealer. Responsive and professional, they were helpful, knowledgeable and friendly.

Ju
Review №33

Very good service And nicePpL to do business with

Ki
Review №34

Great prices and customer care! Hector was very polite and straight forward, made sure I got my moneys worth! 😊

Fr
Review №35

They were very professional very helpful very polite Woodshop here again no question

NA
Review №36

I had such a great experience at northwest motors. Everyone was very helpful and friendly. I would definitely recommend this place to others!

Ca
Review №37

I have been very happy with the service provided by Hector, and no problems with all 6 cars that have purchased.

Ol
Review №38

Professional, great customer service, detailed and friendly. Answered all questions and concerns, great prices. Definitely recommend!

Pa
Review №39

Today I bought 2011 Toyota Camry from this guys. This was my first car loan. Other dealers couldnt approve me at all. But here Ive got a very nice deal with low APR and low monthly payment. Thank you very much!!

gi
Review №40

Very nice people, greated as soon as I walked in also very friendly with my kids. Definitely recommend this place, Lots of cars to choose from in great conditions! If looking for a good car you MUST check this place out.

st
Review №41

Everything is OK now.

Ju
Review №42

Every experience I have had at Northwest Motors has been exemplary! I purchased my current car from them and the sales person was wonderful and helpful without ever being pushy. I never felt lied to, I never felt taken advantage of. I had a small problem with the motor of my Audi so I immediately went to them, told them the issue and they were able to diagnose it and have their service department fix it with no charge to me. I have never had a car dealership to do so much to make sure I was happy with my used vehicle. I am so happy I found them.

An
Review №43

Great service, great people. Love it

ed
Review №44

Proud owner of an Audi thanks to northwest motors. I really felt comfortable throughout the process . Because nobody rushed me or pushed anything, it was just smooth. Thank you Hector for making this a great buying experience!

Al
Review №45

Very helpful and friendly people. Highly recommend this place! Hector does everything he can to get your car loan approved. Great place to buy your first car.!

Li
Review №46

Bought my car here stress free. I absolutely recommend this place bad or good credit hector will absolutely find you the perfect car . Great customer service something you don’t see anywhere anymore . Love this place they also speak Spanish!

Bi
Review №47

I absolutely Love this car salesman group . What a fabulous day. I finally found the perfect car and it gets great gas mileage too! Plus the guys that run the service department are HANDSOME . I highly reccomend this lot when you need a decent vehicle with a good price.

Ev
Review №48

Very good service I’ve bought 2 cars so far and they run perfect!!!

ze
Review №49

Hector took his time to get me the best interest rate. Very nice guy I recommend to everyone, I appreciate Hector and northwest motors very much

Gi
Review №50

Very good service, answered all my questions.! Hector is such a nice person, very friendly. I highly recommend Northwest Motors.

So
Review №51

I explained what i wanted and how much i wanted to pay. They were able to find something for me and helped me to get a loan. I am very happy, Thank you.

Ja
Review №52

The staff was amazing to work with! I would highly recommend and I will be back for future vehic

Is
Review №53

Hector sold me a 2014 Volkswagen and has gave me very good service .

Ja
Review №54

Everything went smooth in this dealership Hector is the man he treats everyone nice, such a helpful man really recommend this place!

Ma
Review №55

Be careful !!! I went to see a Silver Pontiac vibe for $6,700 overpriced that was a LEMON car the engines valve system was broken which means you have to rebuild the engine. I test drove it and it had no horsepower, I know its broken also from the noise it makes. The car looked good from the outside and inside but had a broken engine that still ran.Also looked at another car and it was running lean I know this from the smell of the exhaust.Both cars were beaten up.

lu
Review №56

Hector was very helpful when i came in the dealer he also gave me the best price and attention . I was really satisfied with his job

Al
Review №57

Ive got my 2005 VW Jetta from this guys 3 years ago, and so happy about it. I put 80k on it and it is still running like a clock. Thank you guys for your help and your support!!!

LJ
Review №58

Mr. Hector Lopez is the ABSOLUTE best. He made it happen when no one else could. Please come check them out !!!!

No
Review №59

I have to say they treated me very well im very satisfied with the van i bought from them. jr make sure he covered evry detail my van needed, Go to Jr if you have any questions about your vehicle he knows what hes doing! Customer service is very well i recommended you to use them. I will go back to get a second car. they have great prices on the cars!!

Ma
Review №60

Great experience at northwest motors hector gave me the best price ! Also it was the fastest process ever amazing dealer.

Ma
Review №61

Hector help me finance a car when I most needed a car, Gave me the best service

El
Review №62

Best deal ever! gave me a car in the fastest process ever everyone come check it out very recommended

en
Review №63

We have gotten 2 cars and so far they are in great conditionhector is great right know we are in the proses of exchanging ourtruck and iv gotten no respond they are working on it but honestly I givethis place 5 stars there service is great I recommend everyone to checkthis dealer out they have great service and great personality love itdont hesitate to stop by

Jo
Review №64

Awesome experience.! Very friendly, they help you get the car that you want unlike other dealers.

ma
Review №65

Hector is a great man and has help me out with great deals. Thank you Hector

Ra
Review №66

Hector gave me a great deal on my Toyota corolla this is the best dealer

Bi
Review №67

Best cars for.best prices. I have only good things to say about these folks. I will be in town again next month to pick up another van, and It will be driven all the way to Las Vegas .. Northwest will take.care of my family and I am comfortable reccomending their services for.ANYONEbuying.a car.

Ma
Review №68

2nd car here and as always great service & price. Will definitely recommend to my friends and family.

Ch
Review №69

Honest and fair dealings with these guys. I never felt like I was being lied to or taken advantage of. I appreciated them dealing with me on my purchase.

Da
Review №70

Best place he helped out my uncle.!

Ja
Review №71

Héctor gave us a good deal best dealer

Ro
Review №72

Thank you Héctor for helping me get my two sv they have been in perfect condition! Wouldnt have gone anywhere else Héctor has gave me the best help.

Lo
Review №73

Hey Guys! I recently sent a dear friends elderly Mother in Law over to get a car, and I have to share my thoughts. She is a sweet little thing, and your salesmen took her under their wing and helped her get the Lincoln she always wanted. She was in tears ( tears of joy) because your crew made her feel special, and everyone took their time to help her understand the contract, someone even helped her learn to open the hood to check the oil. Go figure. I just wanted to commend your business for being so patient and awesome. That is rare! Thank you on behalf of Bermuda Betty.

Ju
Review №74

Hector made it happened with my Chevrolet captiva, he really is big help! Im happy with my suv if you guys need help this is the spot !

ya
Review №75

Good service and good deals!

Ка
Review №76

Fast and good setvices, very nice staff will help you any case.

Ki
Review №77

Had a amazing experience at northwest motors all thanks to this awesome receptionist johana escudero dont know what id do without her help !!!!!! Keep the good work give this girl a pay raise !!

Jo
Review №78

Stay away from this place. I found a seemingly great deal on a 2001 Ford F150 King Ranch 4 x 4, contacted Hector who had good favorability from previous clients. I bought this truck unseen because I live in Nashville, and from day one the problems started. Even though I know used car salesman are scum and liars, I did not expect the level of the deception I received from this establishment. I live in Nashville so I had to rely on the integrity of the people at northwest, which apparently there is none.UPDATE:To the owner:the fact you felt the need to cover your tracks by responding to my review should be proof enough. If Google had a way for me to post pictures and videos to this review, you wouldnt refute any of my claims. They are not complaints from unsupported viewpoints. There is plain evidence that the truck you sold me was falsely advertised, falsely discussed over the phone, and you had no reservations about lying to a client.Again if anyone is considering this establishment, you better have an attorney

Ra
Review №79

Very helpful and has patience to show vehicles.

Lu
Review №80

Great prices. Cars are in excellent shape and very clean

Ju
Review №81

Me and my husband purchased a vehicle there and regret it all its been is a headache. After getting home and looking trough paper work we realized our down payment was not included we called several of times to speak with the owner but were tranfered to the same guy who sold us the car. We tried talking to him he cursed at us! Make sure you check everything carefully if you purchase a car from this place!!!!!!!!

Ca
Review №82

They sold me a lemon and havent fixed my car in 2 months.. Ive been renting a car for 2 months and paying for one sitting in a shop because Hector cant seem to find a transmission for a 2003 Corolla. If it wasnt my life it would be laughable. Never make the mistake of buying a car here.Quick update. Hector told me hes getting the car out of the shop since I left a bad reveiw after waiting 2 month and said he couldnt find a transmission even wednesday even though he said he ordered the trans a week ago.then hung up after I said I found tons of transmissions and he said again that he couldnt find a transmission. Never expect him to call or help because he just in the field to RIP people off... I bought a corolla and Im a fully certified toyota tech and know what the car needed and even offered to get him the transmission.

Zo
Review №83

Good deals, had special negotiation, they dropped almost $1000 from sticker price plus free car wash and oil change. Right people with good price!!!!!

Ta
Review №84

Ive got 2 cars from them already. Each time they helped me to get a good deal. Hector even went an extra mile with helping me to get car insurace with low monthly payment. I wuold recomend this guys to everybody.

Be
Review №85

Best car lot ever . My experience was easy and they are honest, great people.

Va
Review №86

Im soo happy with my new car Hector is a really nice person I highly recommend this dealership

Ar
Review №87

Hector gave me a good deal and affordable price, even with bad credit he helped me out get a car

Ju
Review №88

THIS IS THE BEST EXPERIENCE I EVER HAD BUYING A CAR GREAT GUYS. HECTOR IS THE BEST IN THE SYSTEM...

МЕ
Review №89

The absolute best car buying experience Ive ever had!!!.

Mi
Review №90

Love this place unfortunately I had a total loss accident last night a Hector helped me right away to get into a new car.

Br
Review №91

Was a great experience fast and easy

Ji
Review №92

After researching several dealerships I stopped by Northwest Motors. I was able to find the car on the lot and spend time looking it over and taking notes. It was SO refreshing to not have someone on me from the time I walked over to a car!! One of the gentlemen asked if he could help me with anything and I asked a couple questions. He answered honestly and with integrity. Then Hector came out and he asked him for more details for me. Hector explained in great detail every question I asked. But then he just let me continue to look and never asked me anything or pressured me in ANY way! There were periods even in his office where neither of us said anything as he allowed me to process the information. He never pushed, suggested, or asked anything, just let me be. I asked for a test drive and he went along and allowed me to drive it wherever I wanted to and answered questions along the way. Unfortunately there was one feature that my wife had wanted on the car that wasnt included that I didnt realize until I was backing in (rear view camera), so I said oh thats a deal breaker, Im sorry. He said no, the rear view camera is only an option on the 2014. I thanked him for his patience and left (without him trying to talk me into it anyway!).We were looking at two similar vehicles at other dealerships but as my wife and I talked it over, the vehicle had everything we wanted otherwise. I couldnt get over how well I was treated when visiting Northwest Motors and the honesty up front by Hector. Truthfully, I was exhausted just thinking about trying to haggle with the big name dealers AND Hectors price was already below KBB. So we prayed on it and felt we were to wait out the weekend (when everyone seems to come out to car shop) and if it was still there Monday, we would go back.Well, I snuck a drive by the dealership Sunday afternoon and it was still there so on Monday I secured my financing and contacted my insurance company and headed over to Northwest Motors. Again I was able to spend time looking at every detail of the car, under the hood, trunk, underneath etc without being accosted like many bigger dealerships. After fifteen minutes Hector came out and we talked some more.Again he never suggested anything or pushed anything, just let me think and do the asking.We came to an agreement on the final price as we sat down to look over the details. I brought the check the next morning (along with a dozen doughnuts because we were so appreciative of his patience and honesty) and we went over the paperwork. Since I wasnt trading in a vehicle and my wife was working, Hector offered to deliver it after work, which it was, later that day!!!I felt Hector was honest and up front about everything and the whole process was actually very enjoyable!! He personally picks many of the vehicles on his lot based on his high standards and prices them fairly. I would definitely recommend doing all your homework online first, and if Northwest Motors has the vehicle youre looking for, give Hector a call. Its well worth the trip!!I will for sure be coming back again for our next vehicle and have already bragged about it to half the town!! Hector has honesty and integrity that seems so rare nowadays in the car business. The whole time I felt like he really wanted me to be thoroughly happy with my decision! And I can honestly say we are!!!!

Da
Review №93

Worst experience Ive ever had!!!..... I purchased a car on 08/22/2015 and engine blew a piston on 11/12/2015. no oil light came on 2 weeks after I bought the car dealership did absolutely nothing. the only way to fix the problem with the engine is to replace entire engine. dealership told me to take them to court without any consideration for me only having this car for 2 months. mechanic confirmed this had to do with repairs that did not take place before I purchased the vehicle.

Ri
Review №94

Would recommend to any body straight up honest good prices on there cars and in good condition and provides free car fax report yes I would go back I got a 2013 ford taurus runs like New good costumer service

Ст
Review №95

Good guys, nice service .

ID
Review №96

Great deals great peopple

Ab
Review №97

Good cars at good prices.

Ce
Review №98

Very satisfied with my new car!!and very friendly staff.!!!Shop at Northwest Motors

De
Review №99

Worst cars ever all lemons do not buy

as
Review №100

Good guys, nice service .

Information
11 Photos
100 Comments
4.5 Rating
  • Address:2459 S, IL-83, Mundelein, IL 60060, United States
  • Site:http://nw-motors.com/
  • Phone:+1 224-475-4190
Categories
  • Car dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:9AM–6PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations