This service center is a joke. When I called their only objective was to get me off the phone. The only thing they would say is we have a long wait. Didn’t want to provide me with any info I was asking about. Person on the phone was irritated I was even asking questions. Will not be going back to this place. Such poor customer service when you have customers like me willing to wait and pay for dealerships to fix their vehicles. Guess it’s time to switch to GM/Nissan/Toyota.

We have been trying to deal with this dealership over the past month. Every time we call they say something different and are very rude. My husband even wanted to purchase a part from them to get the truck ready for a camper we purchased but even then they were all over the place telling him different things and when he questioned why he was being told different things by employees, they were absolutely rude. We tried to give them one more chance this morning and I called to see if I could bring in his truck just to have the PCM reset to recognize the trailer brake controller and the lady that answered the phone I could tell was very frustrated and basically said they have so many appointments there’s no way and would have to keep my truck for two days. I understood we didn’t have an appointment and that they were busy but it is how she went about it when speaking with me over the phone. I will no longer do service with Murfreesboro Ford and will drive to either Tullahoma or Franklin dealerships just to avoid Murfreesboro‘s Ford dealership. I think it’s very sad we couldn’t even get into the dealership and already had a bad experience.

Service department has always treated me great. Emily Reynolds is an amazing Service Rep.

Ive had both bad and also not bad experience with this place. Usually better off with an independent repair shop that you trust than a corporate repair facility.

Best service in Middle Tennessee

Did my own labor but battery for F150 cheaper here over parts store. Who would have thought!

Great services. Ask for Alex shes great!

Great service manager George very easy to work with.

Always interesting no matter how many times you ho

I purchased a vehicle from them on Feb. 24, 2020 and within 2 weeks started having issues and I have called them several times and spoken with several people and no one will help or call me back. They all say they will call back and never do. Its now May 7, 2020 and still no help.

Excellent service department.

Call for an oil change Friday ask him if I can get in Tuesday 10 they said no problem got there nobody had my appointment took me two days to get an oil change and for them to look at my ignition and power windows always discuss prior to me suddenly somebody dropped the ball they act like it was my fault