Calls wait time is way too long, I dont need to wait 25 minutes just to get a password reset, and even then they still didnt answer.

Stanley used to be one of the best, sadly they have become absolutely terrible to work with.They do not call fast enough anymore, most of the time an employee in the business next door calls to let us know an alarm is going off before Stanley does. And even then, we usually have time to drive all the way back and disarm it as needed BEFORE they call. That’s much toolate if it had been a robbery.The customer service sucks, the employees are stupid and need to learn how to read notes, and actually look at the persons account. Every time we need a service call it’s the same old sorry it’s Friday but we’ll be there Monday. Wrong, we pay for 24/7 assistance you’ll be here today. Then it’s let me talk to a manager, oh sorry you’re right. Every. Single. Time.Last time one came out he had to find a ride because he was drunk and couldn’t drive.Next issue as of lately, there will be NO CALL at all when an alarm is going off. We call them and ask why, apparently it “wasn’t that important of one, we’ll add to your notes to call on anything”. Well they already added that to notes the last ten times you didn’t call.You need to step it up we’re about ready to switch and we’ve been with you for about 30 years now.Sad to see how down hill the company has gone, they don’t seem to care at all about the security of their customers or listen to the concerns. Train your employees better, find someone that isn’t drunk to go to a service call, if you’re not able to call for 20-30 minutes to let someone know an alarm is going off HIRE MORE PEOPLE.