Cannot recommend this business ENOUGH! What started as a simple call for a clogged kitchen sink turned into fixing things that were long overdue. Darrell was wonderful. The original reason for the call was finished quickly and efficiently (like SUPER QUICK) and since he was here... we asked if he could look at a clogged shower drain. This was long long overdue and when it presented to be a bigger challenge that first glance, he went above and beyond to 1) figure out the best plan to fix it and 2) DID! I dont know how he did it, but its better than when we first moved in and Im so thankful that he helped us out. I will definitely be recommending this business to any and all looking!
Thank you Darrell for your prompt and professional service. We have been using Family plumbing for 20 years for various things. Always great guys come and we trust their opinion to do the right thing.
I called the morning I saw rusty water coming down my kitchen wall behind my cabinets. I got through immediately, explained what was going on and someone was out to our home within in a couple of hours the same day! They immediately referred us to a mitigation company who contacted us that same day and came out that same day as well. After the wall was opened up, dried out a little and ready for inspection, I called Family plumbing back and they had someone out again within a few hours, it was about 4pm when they came. They were able to diagnose the problem, go get the parts and have it repaired by 5:30pm that day! A leaky pipe in your wall is stressful enough without having to deal with a horrible company fixing it! From management to their plumbers/techs all were courteous, nice, respectful and attentive! I will only use them for anything I need in the future! I’ve used other in the area prior and they were not professional that is why I call Family! Thank you Family plumbing!
Great good quality and very punctual. Came to service a tankless water heater. Called around and these guys had the best rate and were able to show up same day. Darrel the plumber was upfront and honest and was able to get my hot water back and ensured everything was working before leaving.
Darrell really saved us! We called him when we ran out of ways to stop the leak in the bathroom our new home. It was so frustrating after 4 days of trying to get this shut off valve to work. We replaced every part possible on this darn toilet to the point it was 10PM at night and the water wouldnt stop gushing out. We had to cut the water line completely and call it quits. We googled a 24hr plumber and picked this company based on availability and reviews. He showed up within an hour took about 20 minutes to fix. Price was reasonable - only charged time & half for coming out late at night compared to a regular call. They even guaranteed it for a year and said if it STILL doesnt fix the issue the payment today would go towards the LAST resort of breaking down the wall and replacing the copper piping. Thank you Darrell! You were so professional and gave us some useful insight.. something new home owners really need. Heres a photo of the mess we were dealing with before we were saved by Darrell. lol
Jose was very professional, kept us informed with the repairs and what needed to be done.
Highly recommend thisBusiness, Family Plumbing, very reasonably priced as well, so happy with Jose’s.and the other plumbers installations ( was 2 plumbers but I didn’t get the other plumbers name)the workers were professional, and was able to get an appointment quickly to have my toilets installed, I really really recommend this business, thank you for a great job and optimalCustomer service !!
Elmer & the team did a great job in repiping my home with Pex . Elmer was friendly, professional and completed the job with care . I had other job bids but Quote provided by Family Plumbing was the best considering cost, their reputation, work coverage which also included drywall repair / patch . They also cleaned up the place everyday before they leave as we were staying home during the project . Dino, General Manager chipped in whenever I needed any information including all logistics & setting up to obtain city permit . Overall it was a comfortable ride and I highly recommend Family for any of your plumbing needs
We had a late night leak and after speaking to Dino he had one of his techs here in less than 30 min. When Matt arrived he was extremely professional, helpful and knowledgeable. He had our leak repaired and water back on quickly. It’s nice to deal with a company that takes pride in customer service and knowledge of the trade. Highly recommend Family plumbing. Will be calling again in the future when we need them. Thank you again Matt for the great service.
This business has done work for the owner and previous renters at our address before, so after a high estimate from another establishment we gave them a call to run a camera . Darrell arrived in the Am spent a good 1.2 hours running the snake and was able to brake through. The camera he grabbed wasnt working so he ran back to the shop and made another attempt. Unfortunately the head on this one was two big. But he called the office and they put a work order in to return and run the smaller camera once its repaired. The company through in a container of bio clean for the inconveniences. He took a quick look again under our sink made a quick fix. The line is now flowing once more and he will return to run the camera to be sure it was just a back up because of a clog. All in all good service, friendly and informative. Im satisfied with the service. Would use them again.
I have been using Family Plumbing Heating & Air for 8 years now. Not only have they done plumbing for me they also fixed my AC this past Sunday. Doug was awesome and i will always recommend this company to any one.
I love this company! Best Buy came out to deliver a new fridge. Best Buy workers broke my water valve behind fridge and told me to call a plumber and left in a hurry. I called Family Plumbing Heating and Air after many failed calls to other plumbers, and they were out in a jiffy. I explained to the receptionist that I had all my groceries out because of the refrigerator delivery and was in a panic. She acted immediately and had Darrel come out. He took care of the issue and gave me advice that came in very handy! If I waited for other plumbing companies, my groceries all would have went bad seeming Best Buy didn’t even plug in my fridge. Darrel went above and beyond and I am grateful! I will be using and referring people to them in the future. Thanks SO MUCH again!
I experienced a plumbing issue on a Sunday afternoon that caused water to leak into the first floor living space from an upstairs bathroom. A technician was sent immediately to resolve the issue. Thank you to Darrell for quickly detecting the cause, fixing the leak to prevent further water damage, and recommending a restoration company for needed repairs. I had a great experience with the company, which I will continue to use and recommend to others.
I needed a washing machine outlet box installed in a difficult location. Darrell came by for an estimate and I was able to schedule the work the very next day. He did a great job and got everything completed in less than a day, even having to deal with a few things that came up. He was a pleasure to talk to and I would absolutely call him again for any future work I need done.
George came to my property and was very knowledgeable and professional. We had issues with bad smell coming from AC vents, he resolved the matter quickly. Very happy with the service I received .Thank you !-Paul
Called Dino at Family Plumbing because my AC was not getting cold. He scheduled for Matt to come out and take a look at it same day!!!! He found a refrigerant leak on my copper lines. Matt evacuated the system and brazed it back together and had my house cooled down within hours but it seemed like minutes. Dino and his team are life savers. Matt was extremely knowledgeable and professional. My experience was next to none and will def be calling them in the future.
Friendly technician, reliable, fair price. Cleaned my coils and now my system is working fantastic.
Fair prices great group of guys Timely and clean and efficient
Family HVAC is a godsend, they serviced my AC in nearly 100 degree temps, thorough, professional, just a top-notch company, especially Tammy responding late in the day, on weekends… thank you sooo very much!!! Ray in Julian, CA.
Family Heating & Air exceeded all expectations! Super professional, friendly and knowledgeable. Heater repair was quickly diagnosed and fixed within hours. Thank you guys! Happy to find a trustworthy company-will definitely be back! Hope not too soon though! 😉
This is the second time we have contracted Family Plumbing. Darrell spent an hour and a half replacing a failed PRV in the garage. He measured water PSI at 120. The new valve is now functioning at the appropriate 75 psi. He is courteous and professional. Thank you.
Excellent business, very helpful, professional. Julio did a great job, really satisfied
Hi my name is Larry I live in Alpine, Ca. When I called myfamily plumbing because I had a clogged toilet. completely broken, I was very surprised when Gavin the plumber came to the door. He was very prompt, courteous and very professional. I would recommend Myfamily plumbing anytime.
Darrell showed up ready to help and did a great job! He was very friendly, informative and gave me tips on how to keep the kitchen sink from being clogged in the future. Turned me on to a new and better product for upkeep and maintenance. I would recommend Darrell and the Family Plumbing to friends in the future 👍🏻
Omar, Nick and Gavin did a great job on our air conditioner install on a hot day. The office is great and supportive in scheduling you. They were on time. Gave us accurate estimates on time and cost. I just got thru calling them to come re a plumbing problem. We have used them for 6 years now and are always pleased. Highly recommend.
Omar, Nicholas, Gaven, and Tye were all so friendly and professional. They provided so much information on the products being used and even gave us their portable AC unit, free of cost, after everything was installed. Can’t say enough nice things about this company and their employees. Highly recommended.
*BEWARE**After contacting the company directly and trying time and time again for this company to make things right here we are... This company is unprofessional and will leave you without water for up to a week. Family plumbing sent out Darrel to fix a small drip at my irrigation pressure valve. I showed Darrel where the drip was and what needed to be done. Once he “repaired” the valve that was dripping we waited 4 hours to turn on the water like we were told to do. Once the water came back on we had a big leak at a different location that was caused by Darrel leaning on the pipes. After he discovered the new leak he went to get parts and ended up working into the night “fixing” the new leak. Darrel then told us it would be an additional $300.00 to cover his extra time. I felt that was crazy given the leak was not there prior to him messing with the pipes l, but paid him in good faith that everything would be done correctly. I called them 3 times leaving messages and I was told I would be getting a call from Dino (which I still have not received a phone call back). The next morning another plumber Matt came out and informed us that Darrel had used an electrical coupling with standard white pvc pipe. Matt said the should have never used that and that the plumping that was done was a horrible job. Matt needed to gather the right materials to fix the mistakes that were made and he did a great job. (Wish he was sent originally). Although he did a great job and fixed all of the previous mistakes my front yard was never repaired, so we did it ourselves. I feel I should be refunded for the problems caused by your company and the lack of knowledge of your “plumber”.
Darrel Brown is very reliable, responsive, honest, and to the point on what needs to be fixed.
I recommend Family plumbing to a life long friend of mine. Darrel from Family plumbing came out and repaired my friends pressure regulator. My buddy was extremely happy with the price and service. It’s nice to know that there is a plumbing company that you can trust and is fair with their prices!!! Thanks again Darrel for helping out my friend
Everything in our home is better now! Family Plumbing performed a complete fresh water supply repipe of our 33-year-old, 3BR 2BA Murrieta tract home about one month ago. For many years we have dealt with no fewer than three different ‘old’ construction or slab-related leaks - two of which required costly, emergency wall/attic rerouting repairs using composite (plastic) pipe.Plumbing problems like these of course can turn your world upside down, temporarily. Family Plumbing helped make our experiences, the first time over 20 years ago (formerly Berck’s Family Plumbing) and again this time, completely satisfying.Most recently, confronted with TWO more slab leaks, a complete copper repipe project was our only logical option. From my first call to Tammy, until the expert team of Elmer and Florencio cleaned up, packed up and left (4½ working days later), Family Plumbing helped us greatly – with skilled professional experience, courtesy and respect. We enthusiastically recommend Family Plumbing.
Last week we called Family Plumbing to come to our house because we had ground up a small glass bowl in our garbage disposal. ( within an hour). Omar, a very competent and friendly technician took out and then cleaned out our disposal in an hour! WE have used Family 4 times before and they have always been honest with their advice and reasonable pricing.
Darrell Brown was extremely professuonal and kind. Very thorough and honest. Also respectful of our home and wore his mask--even when i said it was not necessary! Great guy and highly recommend.
For starters, Id like to say we were extremely happy with the professional treatment and the great work we had done with Family Plumbing Heating & Air company..We had the pleasure of having a man named DarrellDoing the work on the plumbing in our house. He was very knowledgeable and very helpful in so many ways. He always took his time to explain very patiently if we had any type of question, hard worker, very pleasant, knowledgeable, professional, clean, and knows how to get the job done RIGHT!We are some happy costumers and would highly recommend them. Darrell is the MAN!Thank you!Rhonda + Steve
We came home after a night out and discovered a pool of water in our garage - it was from our water heater and it was leaking. We called a few plumbers but Family Plumbers actually picked up. They walked us through how to shut off the water to the appliance and said someone would be out the next morning. Darrell came by and was very friendly. He walked us through the options and we took his recommendation. He also took the time to explain the science and options we had to continue monitoring the water heater so we wouldn’t encounter this again, particularly given we were so lucky to find this leak so soon after it started. It definitely could have been worse. I would recommend this business and if you can, ask for Darrell by name. He’s easy going, professionally solid and one the best coolest dudes I have come across. Thanks Darrell and thank you Family Plumbing.
Great culture. Great people. Techs are well informed on there trades. Professional to the fullest. Definitely call this business.
Darrell was fantastic! He came the same day I called to check our dishwasher when we moved in. He was extremely knowledgeable and took the time to explain everything he was checking, to include maintenance tips and plumbing products. He even took the extra step of checking our water pressure and tankless water heater since we had just moved in. Highly recommend this professional company.
Darrell showed up on time during the given window. He listened to my amateur attempts to explain my problem and offered a very cost effective solution. While we waited for some glue to dry he asked if he could check the pressure to my house, as a courtesy. As a repeat customer he offered me a discount which I wasn’t expecting. I have now used this company multiple times and I am very happywith all the work they have done.
Darren from Family Plumbing came out and installed a water regulator as well as alert us of a propane leak. He did a great job and was cheaper than their competitor. Very pleased with the service and quality. We will called them again in the future.
Replace three new air ducts in our attic.We have used Family Pluming Heating & Air for the past 10+ years and have always been very stratified with their services. Sorry they will not be around where we are moving to.
Great person for Senior Citizens!!I am very satisfiedDarrell-Great job!!Above and beyond what I expected..knowledge, plumbing skills and suggestionsand patient with my questionsI will call you again if need arises.It was a pleasure to have done businessWith you.
Family Plumbing did a great job addressing various plumbing needs in our home. They also did an A/C inspection. Happy with their work! Would definitely recommend.
Family plumbing was amazing. They were super responsive when our water heater sprung a leak. Darryl had everything up and running in just a few hours. Highly recommended.
Darrell helped us get out of a bind by repiping under our new kitchen sink. He was reliable, fair and honest. Did an excellent job and was quick to complete the project. We highly recommend this company and will use their service again!
Hose blew out from toilet tank to the wall on a Sunday spewing water everywhere. Family Plumbing was able to come out and fix it within a couple of hours. Great work. Installed a new hose and checked for other leaks. Will call them again for future problems.
Darryl was prompt, thorough, courteous, knowledgeable. Inspected several things at my request. Brian is a family friend and has always served us well! You can trust them!
We just moved into a new house and needed some things done. Darrell from Family Plumbing came down and did a great job! He was very knowledgable, friendly and resourceful; he was nice enough to give us plenty of advice regarding several things we were not too familiar with. We would definitely use Family Plumbings services again!
The tech who serviced our unit was very helpful and easy to work with. He explained everything clearly and was very upfront to provide the best care and quality for our home. No hassle service at a affordable price.
Family Plumbing Heating & Air is my go-to for plumbing with absolutely no hesitation. Today was no different. Brian & Trevor were courteous, helpful, and I felt he was watching out for my best interest. I have no worries with Family Plumbing Heating & Air. I feel I can trust them and I know their service is above and beyond what is expected. I cant go wrong. :-) THANKS
During the repair and repiping after a slab leak (which Family also performed) we discovered a faulty, leaking water heater. The heater was ready to blow and also required new electronic elements. Jorge replaced the unit and brought our system up to current codes. The unit itself was under warranty and Family assisted us in purchasing the new unit!
Thank you Darell for taking care of our veteran service member. Thank you for also taking care of is in this time of need with funds are limited and being honest and far priced! Definitely will be calling you guys again and sharing the business with others!
Darrell from Family Plumbing. He was awsome! Hubby broke the outside water faucet earlier on today. Had to turn the water off to the house. Darrell had it fixed in no time. He put smiles on our faces! Oh, Did I mention how nice he is. Really people, if you are looking for a great plumbing company and great prices you cannot go wrong with Family Plumbing in Murietta. This is our 2nd time, we got the number from our neighbor, I passed it to my other neighbor and we are all Happy Customers.Thank you Darrell
Just a great job! Very responsive and efficient. So great to have the commode working again and a new faucet in the laundry room taken care of by Darrell....along with some helpful tips. Totally recommend them!
Darrell did a great job repairing our water valve behind our refrigerator. I would highly recommend him.
We are a military family that just moved to Murrieta. We were in need of plumbing services and were lucky enough to have found Family Plumbing Heating and Air. Darrell was friendly, professional and extremely knowledgeable. He came to our rescue and we are very grateful. Highly Recommend!
This place is great. Super helpful over the phone. The lady explained everything thouroughly and had great prices compared to everyone else i called. Definitely recommend them. Came out the next day and got the job done quick and right. Thank you for your great service!
Our hot water heater went out 3 days ago. We called our warranty company American Homeshield they took 2 days to come out, arrived on a Wednesday. They ordered a thermocouple said they should be able to install on Friday. I received no communication regarding the replacement part so I called the company dispatched by the warranty company. I was told they were very busy and wouldnt be able to return until Thursday (6 more days) after I complained about not having any hot water for 3 days now and my kids need to be able to shower they were able to change the date to Tuesday. Still not acceptable for our family as that is 4 more days. Our family cant go a week with no hot water. I used Family Plumbing Heating & Air years ago and had a business card, so I called, they were more than accommodating. They were able to come out to repair the part in a few hours. We called them back and instead of fixing the problem we decided to replace the hot water heater they were able to accommodate our change and still come out in a few hours. Darrell arrived on time and changed out our hot water heater. The process was quick and easy. Thank you Family Plumbing Heating & Air our family will once again enjoy a hot shower!! :-)
We called for a shower leak on Friday afternoon thinking theyd send out a tech Monday or Tuesday. They sent one out on Saturday morning! Unbelievable service!!! The tech Darrell was extremely knowledgeable, friendly, and worked quickly to solve the problem. No upsell or worst case scenario with this company! Its the second time weve had to call a plumber for our house, and theyre the only one Im going to call the next time we have an issue.
Unknowingly my sink was never installed properly by my home builder. Darrell came on time and repaired my sink quickly and courteously and did it the proper way. I will be using Family Plumbing Heating & Air for all my home needs from now on.
Today, being Super Bowl Sunday, I felt terrible having to call for service, a clogged drain. Daryl was dispatched and arrived five minutes before expected. He was so kind, knowledgeable, n took time to explain everything in lay peoples terminology. Had used Family previously for a shower issue n that technician was high quality as well. Daryl, today, was just amazing, persevered n fixed the problem. Just the best!! Highly recommend Family plumbing, without hesitation.
Darrell was the person to help me and he was quick, in and out, knew what he was talking about and got the job done
Our water heater went out a few days ago, and this company came to our rescue! This week it was the shower and toilet... Darrell came out and promptly went to work and did an excellent job! Very honest and hard working. Thank you for all youve done!
Just had a new air conditioning system installed by Family Plumbing Heating and Air. They are the best! They were prompt and efficient in their work and were real pros. The old system was replaced and a quiet powerful new system was installed and humming in just a few hours. And the price was excellent! Beat any competitors.
The technician came to our home due to the AC not cooling.When he approached me with the diagnosis of the problem, he was very rude because I was not wearing a mask. I was about 20 feet away from him and did not have any intentions of coming any closer. I did not appreciate his attitude. He was very unprofessional.Secondly, he informed me that the condenser unit was the problem. This essentially means that the entire AC unit needed to be replaced at a cost of approx. $7500.The next day a different company sent out their technician and the problem was quickly resolved. He replace the capacitor and the AC was back to excellent working condition. The entire repair cost me less than $300 USD.Please be weary of this company. Make sure to get more than one quote.
Family Plumbing was half of what I was quoted by another plumber and Darrell did a great job. I would highly recommend them.
Great customer service and great technician!! My A/C stopped cooling. Called them up and they had a technician out the next day. Julio the Tech. did an assessment on what the problem could be. He troubleshooted a few things in his it would just need a new part. When that was eliminated as a problem it was determined that I needed a new air conditioner. He took the time to explain each of the problems and each possible solution so I could make a decision on what would be the best purchase option. Once I decided that I wanted to get a new air conditioner they took care of everything. I feel confident in my purchase and I didnt feel like I had missed out in pricing with other companies. Im really impressed on the customer service and attention to detail Julio delivered. Even when they encountered another small problem, they were able to troubleshoot it, fix it, and finish the installation. I now have cool air again. I HIGHLY recommend them for any of your air conditioning needs!!
We have used Family Plumbing, Heating and Air several times in the past and again recently. Our plumber Darrell presented himself professionally. He was courteous and friendly. He was extremely knowledgeable about our plumbing issues and did a thorough job investigating all sources that fed into the issue. Darrell shared his knowledge and educated us as to proper care of our issue. Darrell also had a trainee with him the day of our service call and we were able to witness his teaching ability with this young man. Impressive to watch his teaching and interaction with the trainee. The job was completed quickly, replacement parts installed with an expertise which was shared with us.As much as anyone hates calling a plumber, we are glad Darell was the plumber who came out that day.
I have used this company for years- we needed both air units and heater units as our home is 14 years old. They came out, quoted us a price for all units. I knew it was a good price as we used them before. We called our friend that is a commercial electrician to check prices and he said that it was a great price. Dino came out the next day and made sure all the right equiptment came and they put them all in the same day.
We called Family Plumbing to fix a couple of problems we were having with our bathroom plumbing. They sent one of their plumbers. He was prompt and courteous. He did a few things and the problem seemed to be fixed. However, the next day we discovered that it was not fixed. We were very disappointed as the situation was not tolerable. We thought we might call a different plumbing company to look at it. However, I called Family Plumbing again and talked with Dino. He assured me that they would be able to find the cause of the problem and fix it. They sent Darrell B. He was very pleasant and more importantly he was experienced and thorough. Again, the cause of the problem was very hard to diagnose. He tried many procedures but was really having difficulty. He was determined to solve the mysterious cause. He spent a lot of time working on it. Finally, he found it! Everyone was very happy. Darrell B. was the perfect repair person for us. He was courteous, professional, and friendly through the entire process. We are glad that we decided to give Family Plumbing a second chance.
Matt saved the day twice in two weeks! First our water heater, then our furnace. Very professional and knowledgeable, he was able to resolve all of our issues the first time for a reasonable cost. Family Plumbing will now be our plumbing and HVAC company of choice!
I first spoke with Dino to get things going. He is very knowledgeable in his field. He answered all my questions without hesitation which gave me a feeling of confidence that I was talking with the right person with the right company. He gave the best price for the A/C unit hands down. My installers, George and Todd were also very professional, answered any questions I had, and were also very courteous. They did a great job. I would recommend these guys to anyone. Thanks again for everything guys.
I had bought a Navien tankless about a year ago which came with 2 year service contract. I had them come out to flush my unit . Great job and happy I took the time for maintenance of the unit. Very happy, please support this business.
Darrell was very professional, friendly and thorough. I wasn’t expecting such quick service & an opening came through today, so it was really wonderful as my dishwasher when I turned it on and headed to bed last night leaked all over the kitchen floor. He went through the house and adjusted things and and was so helpful, I can’t Thank HIM enough!! Really appreciate his feedback and knowledge. I’d recommend this company as they really CARE.
Really great company! Not only did they make the whole process easy but the information they provided me with about their services and what they offer was outstanding . Great staff and excellent work. I will definitely refer a few friends 👍
We are extremely happy that Family Plumbing sent Darrell Brown to help us with our hot water issue. He was courteous, knowledgeable and patient enough to determine what the real issue was. Not just a guess or a speculation, but really took the time to address our unique situation. We will not hesitate to contact Family Plumbing, and Darrell, for future needs.
Same day service was available for our air conditioner fan that stopped working. I was prepared for a big bill to replace the fan but the technician, Ty, listened intentfully to my description if the problem and took a few small replacement parts with him into the attic. Our problem was fixed in minutes and for a fraction of what I thought it would cost. Fast, honest service.
They are great. Theyve done big jobs and little jobs at our home and have always been honest, fair priced, and hit the hammer right on the nail when it comes to figuring out the problem. I keep there card in my filer. Darrell is a huge help and patient with us, I recommend him.
Replaced Water Pressure ValveVery professional on time and very knowledgeable- reasonable and expedient thank you Darryl -
Family Plumbing to the rescue! Our 10+ year old a/c system crashed on Tuesday. It could have been patched up and run a bit longer, but we decided it was better in the long run to update to a modern system with a digital thermostat and other bells and whistles. The salesman gave us a series of options and listened to our needs. Our three-man installation team did a great job and the new unit runs much quieter and cools faster. Bravo!!!
Very courteous and professional and efficient
Darrell was great, he came out and put all the finishing touches on my sinks and fixed my shower faucet. He was very courteous, efficient, and he cleaned up after himself! Thanks!
We have used Family Plumbing for all our Plumbing needs. Darrell was very nice. He explained in detail what was going on with our water heater. He fixed it in no time. Thank you Darrell!!! Highly recommend Family Plumbing Heating & Air!
We had a blockage in our kitchen sink and we called Family Plumbing and they came out in 20 minutes with no appointment. Super convenient, fast, reasonable prices, great service. Jorge was great and super nice!! He fixed our problem in less than 30 minutes. Thanks again!!
This company truly cares about their customers. The work they do is solid and clean. Darrel has been to my house twice. He gives give great advice to keep my plumbing in great shape and does AMAZING work! These guys are one of the good plumbing companies. Great price, great attitude, and great work! I can’t ask for anything more.
We had Family Plumbing Heating & Air as our GoTo service provider for over 9 years. They installed our air conditioning unit in 2010. They had the best bid and actually got back to us quickly and followed up. Only one of the other two bids requested actually came through and it was in an e-mail with no additional follow up. They recently came out to check why our heater furnace wasn’t coming on consistently. We had installed a NEST thermostat and thought that was the problem. Even a NEST tech came out and said our furnace was fine. But Julio from Family PH& A came out and diagnosed the real problem. The furnace wasn’t fine. So I was able to get the warranty company to come out and fix the furnace ( it was still under warranty). The warranty company tech identified the exact prob. as Julio.They also installed a new sink and vanity for our new home which looks great. It’s hard to put a price on integrity but Family Plumbing Heating & Air is priceless. We will always use them and refer them to friends and family.
Excellent service. Ty was informative and resolved our issue quickly. Wed definitely use their services again.
Darrell did a great job, diagnosed our plumbing issue and quickly fixed it. He was here on time and was extremely courteous throughout the service call. I always call this company for any plumbing issues.
Darrell is the BEST!!!What a man of character, honesty, and true diligence.Our water heater was on the blink. When Darrell arrived, he patiently answered our endless questions. He came prepared with several water heater parts in case they were needed. He understood we needed hot water!Yesterday, we had another plumber that looked at our water heater. He said that we needed a new pilot assembly. This pilot assembly would arrive in two weeks since it was being shipped from back east. His second option, he said, was to purchase a new water heater. Our current water heater is only 4 years old! I told him that neither option was acceptable, and I would have to think about what to do. He called back an hour later, stating that he found a pilot assembly that could be here on Wednesday.In the meantime, I was looking for another plumber. Darrell replaced the defective thermocouple, less than $10.00! His visit was so stress-free and painless. Its like getting your car repaired--I have to believe the mechanic in charge because I dont know anything about car engines!In conclusion, if you need Darrell, call him. Everyone needs a Darrell in their busy lives.I guarantee him!😁
From the moment I called the number I think his name was Dino could be wrong....best customer service ever....the plumber was here within and hour and was super friendly very knowledgeable. His apprentice was also very kind and friendly and new what he needed to do to help plumber Got us fixed right up and even gave us a 30 day Warranty. Will definitely be my first call next time we have a plumbing problem! Oh and the rate was great!!! Thank you so very much guys....
This Company is so AWESOME! I wrote a Yelp review but I have to follow through on Google too! This company treats you like family!!! My husband is in Afghanistan and these guys have made sure ALL our air conditioning needs are taken care of, including a grill they had to special order to fit our 55 yr old house, special size not common anymore. Then Julio stopped by on his way home to his family to make sure it will work! This company is honest, thorough, timely and friendly! Happy Holidays to ALL. Dino, Lana, Jorge and Julio
Such a great company. They do great work for reasonable price!Recommend Todd and Nicolas.
Darrell was very friendly and informative. He was very prompt, arriving on time. He explained in detail, information about my particular situation. I did not need a pressure regulator as I had previously thought. It turned out to be a sprinkler/irrigation system problem and he did not charge me for the visit. I would highly recommend Family Plumbing and Heating as they provide prompt and honest service.
Trust is a primary element of anyone coming into your home. Quality of work comes a close second. When Todd and Jermery walked into my home, I felt comfortable. These gentlemen were polite, got right to work and extremely trustworthy. They finished the job within the stated amount of time and did an EXCELLENT job. Family Plumbing Heating & Air rocks!!
Darrell was wonderful! He was on time, quick with his evaluation and ability to fix the problem. He also helped with a few other items during his visit. I would strongly recommend them for our future plumbing needs.
Working with this company was a great experience. They gave me an estimate without any hassle and performed the work as expected and at the estimated amount. I had a few questions when they were done and the team leader, Brian and Trevor answered my questions thoroughly and professionally. I recommend this company to others.
Arrived on time. Fair prices. Great work. Ty and Jorge were professionals throughout. I highly recommend this company
Terry was our technician that came out to us today. Family Plumbing Heating & Air was the only place I called. I was immediately sold that they could take care of us so quickly. Terry was absolutely amazing! He was in and out with diagnosis in less 20 minutes and we were all fixed! He was extremely courtesy and very professional. I would use them again and would highly recommend using them to friends and family.
Darell did a great job at our house he also did my sons and other family members I was very happy with Darell’s work. Job Well Done!
Had a backed up toilet and gave them a call. Darrell was at the house within an hour @about 8am. He was considerate and quick. Found and took care of the problem, cleaned the mess. Darrell and Family Plumbing will be my go to from here out.
Another great service call by Matt! He quickly diagnosed and fixed what I thought would have been a major leak behind the dishwasher and it was a minor clogged tube. Replaced it quickly and at a very reasonable rate. I could have been taken advantage by another plumber and that is why I call Family Plumbing Heating & Air. I know they are honest and trustworthy about the diagnosis and the fix without ever ripping me off.