Knowledgeable and super friendly jewelers. Made my trip easy and fun. Was shopping for a 5 year wedding anniversary gift and it didnt take them long to show me the perfect gifts.

Love shopping here. Very good customer service. A 10 for Sandy. I think thats her name. Very helpful and will have you laughing. Love her energy.

So happy with my experience. Looking forward to wearing my new ring!! Big thank you to Nick who helped me and to Richard the Store manager!!

Awesome service and very beautiful jewelry!

The definition of Con Artists is Kay Jewelers. They will show you a beautiful display saying that is what you are getting but when you get it back from sizing it looks like a completely different stone, theres a feathered chip now and its unpolished. When you complain about it they will say we can swap the stone out for a different one, and they will show you a stone that looks worse. I left the mall crying.There is a picture in the photo section and one on Facebook at #kayjewelers

Had great service, the prices of the rings necklace and ear rings was of great quality and the warranty can not be beat,I highly recommended shopping there and will be returning to shop again

Everyone was helpful and friendly.

I love this jewelry place im always happy n the people are awesome

Being in the middle of a pandemic and looking at jewlery is a little nerve-racking. The care taken by the store to keep the traffic minimal and proper time to sanitize was greatly appreciated. Sara the store manager helped me.She helped me find the perfect Movado watch after much deliberation.10/10 WOULD RECOMMEMDShe helped me open a line of credit with great options attached to it!

Store hours are wrong!!! They follow mall hours. So 11a-7p Monday through Friday and 12p-5p on Sunday!!

Awesome experience, amazing staff, would recommend to friends and family because when I shop at Kays I feel like Im at home. These people really do go above and beyond!!!!

Great service friendly and super helpful

The initial buying experience was quite good, but tbh everything after that would be bad even for McDonalds.As short as I can: my wife lost her wedding ring, so we went in to Kay to get a replacement. We spoke to a representative, who helped us find a ring that was within our budget and then sized her finger for the ring. We paid in full at the desk, and then headed out with a promise date of October 3rd.On October 5th, my wife and I came back to the store to pick up the ring, assuming that it would be there since it was a couple days beyond the promise date. We were told that the ring had not arrived yet, and they probably missed it in the shipment from the local repair shop where it was getting sized. They then said it would be in for sure by that Thursday.That Thursday we got a call from the store saying they got the stone, but the quality of the set wasnt up to par, so they sent it back to the repair shop to be fixed. They informed us they should have it back in a couple more days. Okay, not something we were super happy about, but at least they cared about the quality of the gem right?After that 2 weeks went by, and we heard nothing from the store the entire time. So I decided to do what most people might do in that situation - call to get an update. Over the course of the next week and a half, I called the store a total of six times during business hours (and two other times before that outside of business hours, before I realized their business hours were different because of COVID). The call was allowed to ring out every time. To make matters worse, there was no voicemail system or even a method to leave your name and number and reason for calling. Never got a call back.Finally, on October 29th, almost 4 weeks after the initial promise date, I called corporate customer service. First they had trouble finding our order, because the person who put it in apparently did so without attaching an order number to the receipt. After finally finding the order, she told me the ring had arrived back at the store on October 28th. I thought, ok. Not super happy, but at least they finally have it.So yesterday, having some free time after a long busy weekend, I headed in to the store during lunch hour to pick up the ring. But when I got there I was informed they had not received the ring back yet. They then called their repair shop and told me they would have it by the next day (today, November 3) at the latest. So today, I went back in at lunch hour. They told me they hadnt received the mail yet, that it usually arrived at noon (it was 12:45 at the time), and that they would give me a call as soon as they got it. Well, here we are, 4:09, and nothing. I actually tried to call again around 3 just to check on the status, and once again no answer.So despite an initial good first impression, the buying experience as a whole can barely be rated a 0, to be honest. Their customer service was polite but kind of unapologetic about the situation. And we still dont have the ring yet. I will not be recommending Kay to any of my friends or family, and will recommend they go elsewhere to buy jewelry.

Omgosh. Please. If you haven’t been here yet to get yourself a great deal and some great customer service, you need to. Sarah, the manager, is prime customer service. It’s very hard to come by these days. Ask for her!!!! -Stacie L. Brooks!

Always receive wonderful service

Very poor customer service.

The people here were very helpful while my fiance and I were picking out our wedding rings.

Great service!!

Awesome people!

Great service

Kay Jewelers is my preferred jeweler