Overall great experience dealing with the sales and service representatives. High points for Brian Coston (in sales) and Dean Klementzos (in service) for their genuineness and clean way of dealing.

Both shehroze and matt were great help when it came to buying our new vehicle, which we love. Highly recommend!

Friendly service and negotiable deals make this a good dealership to work with.

The best dealer service. Mike and Mike are great, going over the details of my car, pointing out recommended service. Highly recommend!

Excellent service and great employees! Just picked up a 2019 X5 from them.

Excellent staff, fair prices for service performed. Terrific waiting area

Been a loyal customer of BJ for over thirty years. What more do I need to say?

Excellent BMW dealership! My family and I bought BMW cars from here; so did friends!

Best service department! They go behind expectations and keep you well informed. Kudos to Mike Witkowski and team!

Ive been a customer of Bill Jacobs for many years. Took my X5 in for service before it went out of warranty. Dean was awesome and made sure every detail was looked at to make sure my vehicle was in tip top shape and addressed. He spotted a oil leak and addressed it saving me $$$ post warranty charges. What a terrific experience. Thank you Dean for looking after me.

Everyone is so professional and curtious, always make my visit so smooth. Love this place!!!

Jeff is a great service writer and the cashiers are also awesome.

Bill Jacobs is a an exceptional service organization. I especially want to thank Jeff and Mike for their special service and making me feel safe in my car. While BMW is an expensive vehicle Bill Jacobs goes the extra mile to make sure it stays that way.

20 minute wait to answer a yes/no question. Had to leave, never did get to ask a service tech.

I love this Dealership... General Manager, Rob Trask, is a phenomenal Person, with impeccable customer service skills!!!

Good servicee

Great dealer nice cars and friendly staff

A friend of mine needed service on her bmw so I sent her to John Stout in Naperville because I know he will give her the best service. Needless to say she found her service man. Thanks John I knew I could count on you.

Nice

Kind and thorough

Very nice service and extreeml helpful in explaning things

Awesome people

Took two hours to change oil and grease clutch. I was the only person in the waiting room.