Bought a used car from Roy Smith, he was professional, entertaining, and knowledgeable. He made the entire process as painless as possible. Aside from being a Chicago Cub fan, no complaints. Highly recommend Roy and this dealership. Everyone I spoke with was just as great.

Brandon Murray and Tyler Green were amazing throughout the process and followed up with me the day a new car arrived on their lot - 2022 Range Rover Sport SE. Honest, thorough, and not pushy - loved it. Im extremely happy with my purchase and the service provided.

This was one of the finest experiences I have had in dealership and staff interaction ...From first inquiry to purchase walk through with Roy Smith this was a fun and seamless experience. They helped me secure a build and saved it while I completed an extended trip. I could not be more impressed!

The Range Rover Evoque is my realistic dream car (Audi R8 is the unrealistic/unattainable dream car). I had a different 2-door Evoque a few years back but had to eventually get rid of it due to high payments from negative equity from my previous car. I missed it so dang much and ended up finding another 2-door (a little surprising as they dont even make the 2-doors anymore) at the Naperville LR back in April. I was ecstatic to get my dream car back. Unfortunately, my experience with the Naperville LR did not start out great. In fact, I was preparing to write a terrible review of them online. However, Joe (the GM), and his team went above & beyond to make things right. I wont get into all the details but I needed to have my windshield replaced on the Evoque and there had been a ton of back and forth through emails with multiple different people over the past few months (I live in Madison, WI). Joe & his team really went the extra mile (pun intended) and I am now a super happy & satisfied customer. I went from not wanting to recommend this place at all to making sure I get the word out that they really do care about their customers and their happiness. The little things are also important to me and them leaving a Range Rover hat and thermos for me in my car when they brought it back was a really nice touch. Special shout-out to Kevin and William--the drivers who drove my car down to IL and back--they were incredibly friendly, personable, and professional. The team also did an amazing job cleaning her--I had a ton of bugs stuck to my grill that I couldnt get off and she looks good as new now. Thank you so much for turning my car-buying experience around and doing all the right things & then some. I really appreciate it. I would highly recommend the Naperville, IL Land Rover dealership to anyone interested in any of their vehicles. And, for anyone out there on the fence about an Evoque specifically, BUY IT. Its such an amazing, fun, and incredibly stylish car. I get compliments on it all the time. I dont ever want to drive anything else. Unless one day Land Rover makes an electric version of the Evoque (fingers crossed!).

I am not the type to write bad reviews, but these guys are definitely not reasonable or fair. I just purchased a 2014 Ford F-150 from them and had an independent shop (that I trust and have been using for years) do an inspection on the vehicle. The shop highly suggests that I return the vehicle because it is in suspect condition. There are used parts installed, oil leaks at multiple locations, and numerous other issues. I am aware that this is a used vehicle and repairs will be needed, but I received an estimate of $7,000. I reached out to the dealership to bring these items to their attention and they pretty much told me to fly a kite.

Kyle & Aniyah walked me through the steps of buying the car out of state, they were beyond helpful in every step of the process, flying to them in 10 days to pick up the car !Amr

I visited Jaguar of Naperville to test drive and, as it turned out, to buy a Jaguar XF. I received great service from Nick. He was polite, knowledgeable and helpful. We managed to get through the whole process of buying the car and arranging the transfer of my trade-in very speedily. Nick was able to answer all my questions about the car on the day. I had a question the day after I bought it so I emailed him and he responded within 5 minutes. All round great service.

I just purchased a CPO 2017 Range Rover HSE from LR Naperville. Before making my purchase, I searched the entire USA for months before determining that they had the best CPO RR, and at a competitive price. They made it easy for me to purchase and finance from NY, and I found their entire team to be helpful, friendly and professional throughout the process.

Just purchased a car at Land Rover of Naperville. Overall experience was terrific thanks to Roy our awesome sales guy! Thanks Roy for not being pushy and so personable!!

Roy smith was amazing! He made the whole experience wonderful! Bringing my daughter back next week to buy a car from Roy! Wouldn’t buy one from anyone else!

Purchased a vehicle from Land Rover of Naperville over the past weekend. Had a wonderful experience. The staff was friendly and professional. Roy Smith was very nice to work with. He was very patient and informative. No pressure selling. Definitely would recommend to people for vehicle needs.

I highly recommend Land Rover of Naperville. Our salesperson, Bill Benjiamin went above and beyond what was expected. After purchasing our car, we ran into a mechanical issue, Bill immediately set up a service appointment and made sure it was taking care of to our satisfaction. I am truly enjoying my new Jaguar.

Purchased a Land Rover Discovery from this location in March of this year. 6 months later, the engine went out while I was driving on the highway. Now, they’re refusing to honor my extended warranty. This dealership and the warranty company they’re partnered with are SCAMMERS.

Service was excellent. We placed our test drove in advance. Highly recommend you do that. Only complaint is we couldnt close the deal and we ended up at Maserati across the road and in a new Maserati within an hour.

Matt and his team did an excellent job in servicing my Discovery.

I recently purchased a Range Rover at Land Rover of Naperville, and I could not have been more pleased with the experience. From the moment I entered the showroom, I was immediately treated with dignity and respect, by everyone I encountered. My sales representative, Nick, was knowledgeable about all aspects of the vehicle I test drove; he did not talk in auto jargon; and he patiently awaited my decision, as I weighed the pros and cons of my purchase. (If you are considering a purchase from Land Rover of Naperville, ask for Nick; you will not be disappointed!)

Nick is the best salesman I have ever met. I had a great experience working with him.Will not hesitate to go there for next car

Brandon was great! Information about all the cars were at his fingertips. He was patient and friendly. Everyone seemed kind and attentive! Very happy with our purchase and experience! This is our first land Rover vehicle, im sure we will be back!

The team at Patrick were super knowledgeable and helpful. They weren’t pushy and they made the car buying experience a pleasant one!

For the best deal ask for Dale! He will treat you like family.

If I could give them a zero I would! My wife found a car, price was negotiated and and after trying to apply for financing through their website 6 times we were faxed an application. We had contacted Chase to handle the financing, Chase instructed us they werent on their list however the dealer said they were. My wife instructed them to only pull credit on Chase but they also pulled Wells Fargo. Not happy.Decided to pick up the car later on that afternoon. We were told car was ready to be picked up. We headed over to pick up the car and were told that there is only 1 key and to purchase a new one was over $400. Please tell me who sells a car with one key. We kept going back and forth with the salesman they offered us money (not the cost) and said we would wait for the key after purchasing the car. We never heard back. My wife texted this morning for an update. Never heard anything until 2pm saying car was sold. Dont waste your time at this place they are dishonest and a joke.

I Was Super Nervous About Trading My Car In And To Just Go To Any Dealer! But I Saw The Inventory At This Location And Remembered A Salesman Named Roy Smith! We Met Him Earlier This Year Because I Was Considering A Range. Time Flies And Here We Are In June/July! Roy Was Very Attentive To My Questions And Concerns! Also Showed Me The Car I Had Eyeing For The Last Few Weeks! The Signing Process Went Smoothly! Just Wanted To Say Thanks Roy And Company! You All Were Amazing! Definitely Take A Look At This Place! They Will Definitely Do An Amazingg Job!

Land Rover of Naperville is top notch. We had a seamless experience purchasing our new Land Rover Discovery. Everyone was very helpful and completely customer service focused, especially our Sales Associate, Kyle Esler. Kyle even called the next week to check in and see if we had any questions or concerns and reminded us if we did, to please reach out to him anytime. This is our second purchase from Land Rover of Naperville and it will not be our last. Even though we have to travel a 30 mile distance to get there it is well worth it! We look forward to having our vehicle serviced at Land Rover Naperville, and making future purchases.

Took my can in their for tire. They offered to wash car when I got my car back 200 dollars in the seat rest was missing. Unbelievable

Best car buying experience I have ever had! Working with Kyle and Joe was a pleasure! They went above and beyond helping me find the car I was looking for! I highly recommend this dealership. I will never go anywhere else!

Our salesperson, Howard Breitrose & the rest of the staff @ Jaguar / Land Rover Naperville made the experience of purchasing a vehicle truly enjoyable. From the time we entered the establishment everyone was extremely pleasant & attentive. Howard was personable & patient, answering all of our questions thoroughly. He also worked with us instead of against us in reaching a fair final price. As stated before our all around buying experience was truly a pleasant one & we would highly recommend anyone in the market for buying a new vehicle to put Jaguar / Land Rover Naperville @ the top of their list.

Working with Roy and Joe was fantastic. With the majority of the sale done remotely, I still felt comfortable and confident in my purchase. Thank you!

I had a great experience working with Land Rover of Naperville! I worked with Roy Smith and he was excellent to work with and I highly recommend doing business with him! This was probably one of the best car buying experiences because they dont jerk you around on the price and there is no hidden fees. They are very transparent with their pricing and that is much appreciated! They made me feel like I got a good deal!

I like the overall process-Most dealer you have to wait hours before you come to agreement. This was the case at LR Naperville it was smooth the finance manager it very organized. The salesman Steve was excellent and professional.

I cant say enough great things about our experience at Land Rover of Naperville! My parents and I worked with Tyler Green, and we cant recommend him enough. He answered all our questions, was very knowledgable, was never pushy, and made the experience overall extremely enjoyable. We texted him the next day after originally seeing the car and he came in on his day off to continue helping us! The entire staff here is extremely friendly, helpful and truly care about giving you the best experience. Weve bought 3 cars at 3 different dealerships the last few months and all agree that Tyler and Land Rover of Naperville were by far the best! Great cars, great prices, and great people!

What a Wonderful experience I had with this dealership!! Ive bought many high end cars from all over, but this DEALERSHIP is 5******* or shall I say a 10! Howard in sales was phenomenal!! I only wanted to test drive the new 2018 Velar, but HOWARD made it very easy for me to walk out with the best of the best!! Great customer service and salesman! To Daniel (DAN THE MAN) the GM WAS GREAT! Sent me some wonderful cookies😍 last but not least Erik in finance, with giving me the best deal on overall vehicle protection for my Beauty😜 I would highly recommend this dealer to anyone!!!

Wanted to take a moment to share my excellent experience at Land Rover Naperville ... I took the drive from downtown Chicago in terrible traffic and weather last week... It was well worth battling the traffic and also the elements for my new Land Rover Defender. My sales expert Roy Smith was ON HIS GAME ... Roy was efficient, kind and a true professional. He made my experience an enjoyable one... Roy went above and beyond to make the car leasing process - effortless ... yet took the time to explain all the features in my new vehicle... Also, need to give a shout out to the dealership GM, Daniel Loose ... Daniel made things work out in the end ...a real - WIN/WIN. Im truly grateful for finding Patrick Land Rover Naperville.

I didnt leave with the WOW feeling Ive become accustomed to at dealerships. That doesnt mean the service wasnt good. It was a direct & standard interaction. I reserved a test drive for the vehicle I desired with intent to purchase if I liked it. I was putting finishing touches on securing my financing to come to table prepared to purchase. I told my customer service sales rep Bill B this out the gate. Im a serious buyer, I wont waste either of our time. When Ive said this in the past, its music to the ears. There were a few slight hiccups, on Bills end. So slight they dont bother a mention. However, not slight enough that they didnt make an impression on my experience or review. (Again, I am use to top notch service when it comes to dealing with my car baby. Check the reviews.)Id sum my experience up as neutral. It wasnt the best Ive experienced, but it certainly wasnt my worst. Right in the middle with getting the job done. Kudos to Bill for throwing in a couple of nice keychains at the close of my purchase. Id told him keychains were my thing. Pre-Owned Mgr Tommy Pililimis came out to congratulate me on my new vehicle purchase and even threw in a Jaguar ink pen (my hubbys thing). Thats the energy that was missing. All in all, I am a part of the Patrick family now and I look forward to nothing but great interactions & service.

This was the BEST car buying experience I’ve had... I’m very pleased with my purchase... Thank you for your Professionalism, I look forward to purchasing more vehicles from Patrick and Land Rover of Naperville.

First class service from the moment we set foot on the lot. Our journey started out as a simple job at the service department and ended with our family driving off in a beautiful brand new vehicle. This world class experience was all thanks to Howard Beitrose. His attention to detail is second to none, and we our so grateful for the time he and the staff here took in ensuring all of our needs were met. Thank you Howard and thank you Jaguar Land Rover of Naperville for providing us with your superior service and a memory we wont soon forget!

I had an amazing car buying experience with Roy Smith. He was easy going and I didn’t feel pressured at all. He even got my son a soda! Great guy, highly recommend.

I can not say this enough...... great sales experience, easy in and out f&I, picked me up from the airport and even made sure I got home OK. Roy a true professional that will be getting a call when I need my next hard to find car!

SalesI had a bad experience asking for the availability of a vehicle here, which I found you have to give your first born and all future offspring just to ask.It was so bad I ended up driving an hour to buy it at another, gladly paying for for it.ServiceI have to get windshield wipers for another vehicle, which you can only buy direct. Easy enough, nope.I walked it and walked around because there is no signage for anything. I was then pointed to a confusing array of doors. I walked in to the first door I saw, and asked for service. No response just stared at me like I, how dare I ask. He said, pull in. “To what?” There we’re just more doors. I look up, “ service manager”. They must have misspelled something because there was no service here.Needless to say, windshield wipers are too much of an effort at this place, so they asked me to come back next week. FOR WINDSHIELD WIPERS! Imagine if I had a bigger problem.We only buy Land Rovers so it looks like we’ll be making an hour drive for any purchase and maintenance even though there’s a dealership 10 min from my house.

We had a great experience buying our preowned Range Rover from the Naperville store. They were helpful from the minute we walked in the door. The process of getting the best price was smooth and not a lot of back and forth. We were extremely happy with our experience.

Horrible customer service. Internet sales team consistently says the staff is not in the office and will contact you the next day. That never happened.

By far the best car buying experience we have had; Roy was fantastic going above and beyond to make us feel safe during a COVID era car buying experience. Straight forward pricing and has been uber-responsive to all the questions we have had since post purchase. Hands down the only place we will go to buy a car in the future.

I would like to take this time out to thank Roy Smith, an awesome young man and great sale/leasing executive. He made our experience at Jaguar of Naperville one to remember. He treated us with care, concern, and respect the whole time he was assisting my husband and myself... He was a great listener and he got the job done. He made sure that he listened to our needs and our wants and we were able to walk out new owners of not one but two cars... I am very happy with my experience and would recommend Jaguar of Naperville to any one who ask or is looking.... Side note: Mr. Smith even made my daughter happy by providing her, her favorite pop... WHAT SERVICE!... Young man I commend you. Thank you Roy for having such awesome customer service!

Great dealership, excellent service, this dealership always serves their new and existing customers in the most professional way. I had great support from the GM Joe, also from Bill and Tommy the sales mgrs.

Friendly service. Responsive to emails. For once in my life we did a lot of negotiations over phone, which I liked. Services great. They just sent someone to teach us how to use the fancy tech. This was included in the price. If they keep this up, we will be happy to do return business every time we get in the mood for an upgrade.

This dealership went above and beyond to earn my business, very professional, straight forward, and went the extra mile for an unbelievable buying experience.

Ask for Roy Smith! Incredible experience, from his patience in answering questions, to the quality of purchasing experience.

This is our third vehicle form Land Rover Naperville and my extended family has purchased at least 10 cars over the years from the Patrick dealership family. The great thing about Patrick is that you deal with the same people running the dealership year after year. Daniel Loose the sales manager is wonderful to work with and our salesperson Roy Smith was excellent and knowledgeable. The whole team is very professional and they made a great deal on a car that was exactly what my wife wanted. If you are shopping for any brand of car in the Patrick dealership group, you must visit Patrick before buying!!!

Great service and my sales person Roy Smith was helpful kind and respectful. Im very happy with the XJL I purchased . Jeremy Mayoral took good care of me .

I walked into Land Rover of Naperville after living in the city of Chicago for 20 years and was used to the service there. I was introduced to Bill Benjamin as I came in to check a 2017 RRS HSE with 27K miles on it, which was on their website (no CPO), unfortunately it had been sold the day before. Bill did me a favor, a 2017 RRS HSE with 20K miles had just come in a few days before and was not on the website yet. I could not test drive it or even look inside as it was in maintenance and on a lift with no tires. Bill was knowledgeable and honest about the vehicle and even pointed out cosmetic defects that I did not see that needed tending do. I walked away with the same vehicle I was looking at the day before but a better RRS which included 2 years CPO with an additional 3rd option which I picked up and less miles on it than the one I was looking at the day before. After having RRS SC for 16+ years, the service was great - I found some minor issues after I picked up the vehicle and Bill said he would take care of it. Kudos to Bill and Patrick Land Rover in Naps. Ask for Bill B. when you get there.

My cousin and I bought both vehicle here, I was provided great customer service from Bill Benjamin, shown with multiple vehicle before purchasing. I finally decided which car I wanted, I bought my vehicle with very smooth transactions.Thank you, see you for my next car in couple of years.

My experience at Landrover Service with Matt Herzog could not be better. I wish I could give more stars.If you’re worried about getting a zillion things thrown on your tab, stop right here. Matt is always honest about what is and isn’t wrong with your car. I just take my car right to him because I trust him completely.Matt has his service team check everything to put you at ease. He is super friendly, very thorough and incredibly knowledgeable. He also has an upbeat personality and is great at providing solutions.I’m on my fourth Landrover and there will be a fifth because of the exceptional treatment by service. I’m not worried about needing repairs because I trust the service team and they always take wonderful care of customers.

This was our second time dealing with Jaguar of Naperville, and we could not have been more pleased. Roy was awesome with helping us find our new F Pace. We highly recommend him.

Working with Steve at Land Rover Naperville was the best car buying experience that I have ever had.

I been there to see the ranger Rover sports, salespeople were soo rude or careless they even didnt try to say hi. I came seen the car and left no one even try to ask what Im here For....so yes I like the car but will not buy from this place....disgusting

I set everything up via online - specific Car, Time Slot, and showed up at my set time to see Nick S. waiting to greet me. His knowledge and experience with the company made the purchase process quick and easy. I have followed up a few times with different questions and his prompt responses have been great to work with. I highly recommend Jaguar Land Rover of Naperville! Looking forward to a long partnership with them.

Came here after visiting several other dealerships (including other Land Rover/Jaguar dealerships) just with the intention of scoping out their inventory. Ended up talking to Kyle and test drove a few cars and ultimately ended up leaving with one that day. Kyle was extremely knowledgeable of every vehicle in their inventory and was as straight a shooter as it gets. Couldn’t have had a better experience overall. One of the best groups out there in the Chicagoland area hands down.

I had the best experience purchasing my Land Rover Discovery through Land Rover of Naperville. I completed all paperwork virtually and my Client Advisor, Matt Laxton, was extremely communicative, knowledgable, and most importantly accessible throughout the entire process. I could not be happier with my purchase and how everything went. Huge thank you to Matt for being so accommodating with our unique geographical situation.

I contacted a Patrick dealership to purchase a Land Rover back in January 2021. I spoke to a Katie Kubalewski who then transfer me to a salesperson Roy Smith. I told him I was shopping for the best price on a 2020 Land Rover Defender. He priced one out for me and I told him he was about $2,000 higher than another Land Rover dealership for the exact same car that had same options. He said that was the best he could do which I said “ok, thanks for your time”.A few weeks went by and I haven’t pulled the trigger yet on my new purchase. I started to receive emails from Roy Smith that stated “ While youre still deciding, I thought Id sweeten the deal (without you asking) and let you know that we just lowered the price on the 2020 Land Rover Defender you originally were interested in”. I thought just a typical email to try and earn my business but then I received a phone from Katie Kubalewski who asked if I purchased the Land Rover yet, and stated, it yet. She continued to tell me Patrick of Naperville dropped the price on the exact vehicle that I was interested in. I said OK great what is the new price? She transferred me to Roy Smith the same salesperson who gave me pricing weeks earlier. After about two minutes of listening to Roy talk about the dealership which I’m sure is protocol, he started talking about the same Land rover that I was interested which was still in inventory. He gave me the same exact price he gave me three weeks prior. He continued to tell me that it was a great deal and if I wanted to come in today to purchase. I told him Katie called me and said you guys dropped the price and this is why we are talking. I continued to ask why did your dealership contact me stating you dropped the price? I asked another question, how many miles are on car now? He said about 1,200 miles because it was being used as a loaner when customers cars were being worked on. I said let me get this straight, you guys call me up, tell me you dropped the price on the same car I was interested in before, the price is the same but now with 1,200 miles on it and probably driven by 15 people?I would not purchase a car from a Patrick dealership. Their sales tactics our typical of a used car dealership plus their pricing is much higher than 2 other dealers I received quotes from. Roy and Katie from Patrick of Naperville completely wasted my time.

I am late with my review as I know have had my 2021 Range Rover LWB for over a month now - and it’s Amazing! A Rover will sell itself all day long but the Service will make the sale and Matt Laxton is by far the best salesman I have worked with! I work long hours and just didn’t have the time for a long drawn out car buying process, Matt worked directly with me and my schedule making the transaction smooth and painless. I knew I wanted the LWB for the extra room, but he took the time show me so many other additional features I didn’t even know the car had. If you’re looking for a car go here and see Matt! I will be back!

Scheduled my yearly maintenance today, on a Saturday morning At 9am and dropped off my Land Rover keys and a note to have them update some of the software on Friday night in the after hours key drop. I needed a ride home with my work schedule and it was easier to do the evening before. Left them a note and my cell number for when it was done. The service center is open until until 4pm. Never heard from them, so about 2:15pm I called service and asked the customer service person if my car was ready? He said he would talk to Matt the service manager and I would get a call back. No one called. 3:20pm, called again and got 2 customer service people (kept getting transferred) until I was sent to Matt, the service managers voice mail. Left another message asking if my car is ready? No response. Left to get my car because they are closed on Sunday and I work. I need my car, which is why I scheduled on a Saturday. Got a call from Matt at 3:40pm that they just started the software update. I told him I’m already on my way to pick up my car before the service department closes and I’m stuck with no car. When I got there “it’s in the car wash”. Had to sit and wait 20 minutes. The porter asked if I was waiting on my car and handed me the keys. I went to pay, and the cashier said there was no paperwork so there is no charge. I Went to get in my car and saw last years maintenance sticker still on the window. I walked in to Matt H’s office and asked if the service was completed on my car and his response we “we did not service your car”. No explanation, no I’m so sorry, no we made a mistake. Nothing. So I dropped off my car the night before, they had 8 hours to complete the annual service that I made an appointment for, and the service department simply forgot to do anything with my car. Who does that? How disorganized can you get? What happened to accountability? That was the worst car service experience I have ever had. No sorry, no we will make this right, nothing but here’s your car back. I will never go back to this place because I do not have any trust in them. Why would I even consider buying a new Land Rover here knowing how poorly run their service department is. Too many other dealers have glowing reviews, especially from what I thought was a luxury dealership. So now I have to find another place to take my Land Rover for service. Don’t go here. It’s that bad.Edit: Sent all the info as requested below to the person from Patrick and and almost 1 year later, never heard anything from anyone.

Very unprofessional place. Took my Discovery in for service somebody was supposed to call me to let me know it was ready well nobody did I thought well maybe they didn’t get to it so I waited next day and still no call so I decided to call like around 4pm and they tell me is ready ok I go get my Discovery and paperwork says it was ready the same day I took it in they were done @ 11:30am so if I didn’t call to get an update, how long would it take them to call me and let me know it was ready. So disappointed

This is our 3rd time using this dealership. The experienced we had the first time with Philip M. made an impact that we just had our 3rd vehicle from this dealership. Both Philip M. and Bill B. were very helpful, and Bill was so patient with us, until we found the vehicle that we liked. They made sure that we got what we want. We are loving our Velar. Thanks again for the awesome experienced. Great customer service, kudos to you guys!!!!

Nick S. was phenomenal to work with during my first car buying experience. After knowing my needs and concerns, he led me to the perfect car. The new 2020 Discovery Sport is perfect for me and checked all the boxes. The process was also very easy and quick. Very satisfied with my experience at this dealership!

Roy Smith was amazing to work with!!! He took the time to answer every question I had, and never made me feel rushed. I didn’t feel like he was just trying to make a sale, I felt like he actually cared about what I wanted and in making me feel comfortable in my decision to purchase. Every detail of the trade in of my car, to the purchase of a new (used) Land Rover Discovery Sport was handled quickly and professionally. Every staff member I came in contact with was friendly. I would definitely recommend this dealership!

Recently purchased a car from Land Rover of Naperville and I couldn’t be happier with my purchase or the people that I got it from! Nick S in the sales department was great to work with and he helped me through the process of trading my car in and getting the new one. I am SO happy with decision to choose LR of Naperville.

Great experience in leasing my first car. Roy and Dan were incredibly helpful and knowledgeable about the process making sure I felt comfortable with every aspect of the deal. Will definitely be coming back in the future.

Was looking to buy a new car. Called in the morning to confirm it was available and set up an appointment time to test drive it. Informed them I was coming from 2.5 hours away and may be there a little earlier. They said that was fine. We arrived and spoke to a salesman who informed us that the car had just been sold prior to our arrival. There was no offer to show us other vehicles, just a sorry for your luck. So we drove the the landrover dealer in Schaumberg and purchased from them. So glad I didnt buy from the Naperville dealership.

A great dealership to buy a Range Rover.I recently purchased a 2020 Range Rover Sport and Roy Smith, leasing and sales executive, was easy to work with and was always quick and responsive to answer my questions via email and phone. Roy made the buying experience fun and painless. Since I was from out of state, Cristian Barillas, product specialist, took the time to go over my new Rover’s technology and assist with setting up the InControl mobile app.Roy even reached out after a couple days to ensure I was happy with my purchase and to see if I had any questions. A couple days later someone from the support team reached out to see if I needed anything or if a call with a product specialist was needed.During the process they were not pushy and wanted to make sure all my questions were answered.Roy Smith and Land Rover of Napleton makes the buying process fun and easy and continues with that even after the sale is complete.Thank You!

A great place to buy a car Nick and Jeremy work hard but no pressure. Hopefully we can work something out and I get the car I want

Absolutely the best experience hands down. Bill Benjiamin was excellent to work with. So helpful and made my shopping experience easy. I recommend this dealership and anyone in the Chicago area to go to. We traveled all the way from Michigan to see Bill twice now. He never disappoints. Also a great experience :)

When I say smooth transition I mean smooth transition. Nick S was awesome. I came in told him what I wanted and it was pulled around. All details explained thoroughly.

The dealership never offered me to do a trade instead they give me a $1000 for a car that I’ve paid 53K. Back in 2013 I purchased a Range Rover from this dealership. Took it to service recently to see why I was having mechanical problems, I was told the turbo is gone needs to be replace besides other mechanical problems. The cost to repair would be in the $8000 range. My Evoque only had 128 thousands miles.Is this the quality that Rover Rover brags about and the service their dealership provide. The management in this dealership is awful and the quality of the RR is not what it worship to be.

Buying a car here was stress-free and the service I received from the car salesman Roy Smith was outstanding. Roy did everything to make my experience pleasant and ensured I received the best customer service possible. This truly was the best car buying experience I ever had. Thanks Roy!

I purchased a Range Rover Evoque from Nick Saccotelli about a week ago. We had previously purchased another vehicle with him last year. He is professional, courteous and listens to your needs. Thank you Nick for making this purchase a great experience and going above and beyond for us. Would recommend asking for Nick if you are looking to purchase a vehicle from Land Rover of Naperville.

I have recently purchased a car at the Land Rover of Naperville, and I just wanted to share my experience there. I initially came there to just look at my options, without any intentions of purchasing a car yet because I did not think I would be able to afford it yet, but ended up leaving with my dream car. Steve showed me my options and helped me pick out the best fit for me. With Steves help and the general manager, Dan, I was able to figure out a great deal that I could afford and leave with the car of my dreams! I am very satisfied with my experience and extremely happy with my car! Thank you Steve and Dan!

Always wanted a Land Rover and I finally got one! My salesman was Nick and he made the buying process super easy, even in this pandemic state we are in. The actual signing process took place in my new car, I was in the front, Nick in the back with gloves and a mask on. Took less than 30 minutes!

I bought a Land Rover Discovery from Chris Peterson at Jaguar Land Rover of Naperville. The service at this dealership was top notch. Chris was wonderful and his knowledge of the cars on the lot was superb. I am so pleased with the experience I had at this dealership. I highly recommend you ask for Chris if you go. Oh, and ask him about the local food joints. He’s an expert on those too. Thanks for all your help Chris!

I was in the market for a used SUV, I contacted two dealers in the area and had the typical car dealer experience (rigid, high-pressure BS) I saw a reasonably priced vehicle on the Land Rover of Naperville website. Hesitantly drove out to the dreaded dealership to speak to the salesman. Much to my surprise, my experience was to date, the best dealership experience Ive ever had (Ive had several). Jeremiah M. was extremely knowledgeable, polite, respectful and just a genuinely great person. Sales Manager Tommy P. is a credit to his profession and made me feel very comfortable and confident in my purchase. The finance Guy Jeremy M. super personable, zero pressure, no up-selling, didnt even try to sell gap insurance! (sorry Jeremy, if I Just snitched on you) I only hope Land Rover of Naperville has my next used vehicle. AAAAA+++++ Dealer

We had the best service we could ask for when looking for our new car. Roy was our salesman and he did everything he could to help us find exactly what we we’re looking for. I couldn’t have asked for a better experience. Would definitely recommend checking them out!

Great people to deal with. Joe made the process as quick and seamless as possible. It’s the first time I’ve bought a new car and felt I was treated well in all regards.

I came in with the hopes of getting my first financed car and Kyle made that process very easy for me, I drove home with the car of my dreams. I appreciate that he didnt try to scam me or sell me anything unnecessary, Ill be recommending this place to everyone

My wife and I were in the market for a new SUV and we decided to stop by Land Rover of Naperville to learn more about the Land Rover brand. I admit this wasnt even on our radar screen and neither one of us ever thought this should be a brand wed consider. We were met by Kyle Esler, and he answered all our questions as to the Land Rover line up and features/benefits of each model. As we narrowed down our choices, we ended up test driving one of their vehicles and we left very impressed overall. To make a long story short, we returned 2 days later and worked with Kyle to close a deal on a brand new 2019 Discovery Sport! We drove it home that evening and have been loving it ever since. Kyle was great to work with, and overall we feel great about the whole experience at Land Rover of Naperville.

Wasnt really in the market...but ran across a perfect Grand Cherokee just browsing online one night....called in and talk with Hillary...she was great and directed me to Tommy one of the sales managers...who handled all the numbers...which we could not pass up....he is a true professional...and always patient with us...as I must have called him at least 7 times...when we picked up our Jeep...Tommy greeted us at the door and Jeremy handled our paper work...all so very stress-free.....truely a very well run dealership....the next day a very courteous email came from Nick...just following up to make sure we were happy.....which we certainly are....a great experience indeed......Ron and Bean...

Ive been a customer of Patricks for over 12 years ...the experience regardless of the vehicle I decided to drive was always focused on trust, honesty along with delivering a that driving experience i was attempting to capture ...BMW-Range Rover and now Jaquar ...the process was managed by Gary Davis ...his professionalism, honesty is one of the reasons my wife and I continue to be loyal to Patrick ...many thanks to Joe and Team Jaquar for helping me navigate thru my Jaquar experience ...Lou

Very nice dealership..Joe Q and Jeremy are nice folk. They have reached out to me and my wife at least twice since we bought the vehicle to make sure we are satisfied ! Id definitely buy from them again.

Worked with Kevin. He was very helpful. Car buying was very easy. Got my own loan. Dealership came very close to interest rate what I was getting from my bank but couldn’t beat it because I think my long relationship discount. But overall satisfied with my purchase. Would recommend dealership.

My wife and I recently purchased a LR Velar from Bill Benjamin. Bill was fantastic to work with, very knowledgeable about the car and provided even better customer service. Also found Jeremy (business manager) and Joe (financing) very personable and willing to work with us. Highly recommend Bill and the entire team at LR if Naperville.

This is my second Land Rover from the Naperville location. They provide multiple options and at the end, they always make it work for you. Bill Benjiamin was my sales representative and he was able to answer all my questions and is great with follow ups.

My wife and I traveled from Green Bay WI because we wanted a specific Discovery Sport. We worked on the phone with Roy Smith, and being from out of state, my wife called him quite a few times! When we got there Friday night, he greeted us right away and had the car all ready to go. He was so nice and pleasant to work with! He went above and beyond, including helping us get Sirius XM subscription set up before we left. We would highly recommend to anyone to work with him and were extremely happy with experience overall. Thanks Roy!

Howard made it simple! The LandRover Defender is an Awesome Vehicle! 5 Stars!

I was in the dealership 2 years ago. I worked with Philip Merza and had a test drive. He did not push me to buy. I went there again last week. Bill Benjiamin asked what I wanted and quickly setup another test drive for me. I ended up worked with both Phil and Bill. We worked out a deal like friends, no hassles, no push. We did not wait long to sign the contract. Everything is perfect. Thanks Bill and Phil.

We recently bought a Range Rover Evoque from Patrick Land Rover. After shopping around since November, we knew we found the right dealership. Our sales Rep Dan Bryce keep in contact with me and followed up quickly with any questions. With our budget we thought we could not afford the Evoque we wanted. When Dan expressed our concerns, Jeff his sales manager asked us what payment we needed to be at. He somehow got us down to the same lease we where paying for a $8000 cheaper Ford Edge Sport. Jeff and Dan took care of us like we were part of the his family, very honest and sincere. They even helped us buy out our Ford lease 3 months early. What really impressed me was Jeff said I want you to be happy with your purchase and I will make sure you leave a happy customer: We did! Eric in finance was great to deal with and made the financial process very smooth while not trying to hide anything from you. He showed us real numbers, not inflated rates and numbers changing like other dealerships. I got a tour of the service shop and meet Matt Herzog, who was great in getting me pricing for aftermarket Land Rover accessories. Dan Fazil showed use how to use all the great features of the Evoque, set up our phones, and the Apps on our phones. He even gave us his cell number and told use to call him anytime. Of course, we did the next day on a Sunday. He answered and helped us with our infotainment system and even offered to come to our house! The team at Patrick Land Rover/Jaguar made us feel like we are part of their family. Best car buying experience we have ever had. I can not wait until the update the Range Rovers in 2020, we will be the first in the door to buy a car from them. Thank you for helping us get my Wife her dream car.! refer your friends, you will not be disappointed. Joe and Nicole Vida

Nick S. went above and beyond his sales duties to make my buying experience the best as possible. It is my first Land Rover vehicle and I feel that their service will have me coming back in the future.

Do not purchase your car from this dealership. The experience you are going to get is akin to going to a sleazy used car dealership. It’s quite a shame considering that they get to use the Landrover name.I typically buy from the Motorwerks family in Barrington. This time I deviated due to what I thought was a good deal, but I should have known that was a trap. The whole sale took my entire day as expected, however after the completing the deal the nightmare started. I would like to mention before I dive deeper into my horrendous experience we purchased all the “warranties, protection plans, and coverages that they offered.The first problem started when they over promised and under delivered. We were supposed to leave with two key FOBs and “red carpet door to door repair service but while making our way out the door, we were told no second key FOB was available, the car was not washed and cleaned because no one was available and they didn’t have Range Rover floor mats in the car as promised with our deal. We were told to rest assured that they will take out MY old Range Rovers mats which I just traded in and LET me keep them and we would get one key FOB hand delivered the next day. The next day, the next week, the next month all came and went with me making multiple phone calls and text messages, however I received no meaningful response. They made excuse after excuse, including Covid (bear in mind Covid came after my original purchase date) but offered no real resolution. If this seems minuscule it’s because it is compared to the real nightmare I’m currently dealing with. Come August 2020, my cars windshield developed a small chip the size of less than a grain of rice. I called immediately to report it to the dealership, as they knew I had purchased the select protection plan through Zurich. Let’s start- I reported it in August, my first two calls went unheard and then the receptionist took a message. Finally, couple weeks in I made contact with a service member. I went on to describe the claim, and he said he would take care of it and we spoke about the protection plan and the fact that I still did not have they key. So I thought at this point, in dealing with reputable dealerships like Motorwerks this issue would be taken care of and the proper arrangements would be made. I offered to bring in my car or for them to pick it up but they said due to COVID they had limited availability and they would let me know when they are ready. Another month went by, no communication. I called again Unsure at this point how they knew I even needed a new windshield since NO ONE had even cared to even look at it or allowed me to drop off the car. The chip is extending into a crack- so I called again no answer, no one was courteous enough to explain what we are actually waiting for! Finally the crack is now extending down and now I am worried for my safety of the glass completely breaking. This time I called to figure out when I should expect whatever it is that I was waiting for and why are my concerns not being taken seriously, it’s been months. I called again asking for a manager only then I was given a time of October to actually get in car in to be assessed. They picked up my car in October, and they have the audacity to tell me that they will be charging me for my windshield since it’s not a chip but a crack which is not covered in my policy! The plan I purchased only covers repair and not replacement.I spoke to multiple managers after waiting many days for a call back, and they had no excuses as to why it took them almost four months to assess my car, why they lied to me and told me they ordered a windshield without assessing my car. Thereafter their solution was to have me claim it on my insurance and raise my premiums so I can cover their mistakes and crooked behavior. Then today the service manager Tony calls me to tell me my car is ready to pick up, and when I asked if we came to a solution to repair my windshield he mockingly laughed and said they will not cover and to pick up my car! Real red carpet service!

I worked with Jeremiah on a recent purchase and the experience from start to finish was perfect. He was responsive, proactive and effective. Hope to have the pleasure of working with him again!

Purchased our second vehicle from AJ in the past 3 months. Fantastic experience both times. Very knowledgeable and professional. Entire team was friendly and we got a great deal on both vehicles. Highly recommended!

I’ve been other places BUT this place is my absolutely favorite! Great service, friendly staff and amazing cars! I got help by few people, all of them were amazing. Bill the sales advisor made everything possible with help of managers Phil and Sammy the finance manager I got to drive a pre owned car as good as brand new home on the same day!!!! All of their used cars are in wonderful care and condition because the used cars’ manager Tommy keeps an eye on them. Overall the place is highly recommended!

Worked with Armand (AJ) - he was fantastic. Professional, diligent, and easy to work with. The process end-to-end was more efficient than any other dealer I have worked with. They dont waste your time and seek to create a consumer-friendly purchasing experience.

Howard provided a great experience. He Truly went above and beyond to ensure I had a great experience. Thank you Howard look forward to doing business many more years ahead..

Naperville Range was an excellent experience! I personally worked with Chris Peterson and he helped me step by step to do an inspection and extended warranty on my 2015 Range. I purchased the 2015 Range Rover extended base from an unaffiliated dealership and Chris treated me as if I had purchased it from him. They gave me the most comprehensive warranty for the best price by far out of 3 Range Rover dealerships. I highly recommend working with Chris Peterson if you are in the market for a new vehicle or even an after market warranty. 5 Stars!!