The wash here was not worth even this one star. See the pics of my car taken right after the wash.And for heavens sake even if someone visits this place, DONT take the OPTIONAL TOWEL DRY offered after the wash.Id got the super kiss wash last week, which was fine. It comes with a free wash within 5 days, which I regret taking.After the wash I took the optional towel dry offered. And the towel used was so dirty that it left my car dirtier than before the wash. And worse, it left a lot of scratches too.Save your car and visit a more professionally run placeEdit: Reply to the owner: Thanks for the unoffered apology. These pics were taken at my home immediately after returning from the wash

80+ $ for nothing,bumper scratches,dirty outside and interior, skip this please and don’t be nervous.It is not worth it even for free.Check the photos .P.S.anyway thanks to the management they refunded my money back but better if they check how car looks like before saying it’s good to go🤦‍♂️🤦‍♂️🤯

Okay I got the $12 car wash. I asked the staff if that includes tire shine, he said yes but you have to add $2 so I did. Then I tipped the guy who did the towel drying $5. My car looks like I didnt get a car wash. My tires arent shiny and theres a lot of streaks because of the towel drying. My winshield was better before I had the car wash now its nasty. Paid $19 for nothing. My bestfriend recommended this place but looks like its a hit or miss. Bad experience and expensive. Its not worth it at all.2 days later I received a call from the manager Dylan asked me to come by to get a car wash, tire shine and all that services for free. They did a good job. Car is spotless now. Guys are very polite. I tried giving tip again but Dylan refused then mentioned they’re happy to make things right and thankful that I let them.

I brought my car in for a full detail. I am a dog trainer so my car always has dogs in it and it was admittedly really bad. Stone (the senior manager), took it upon himself to personally work on my car. He did a great job. He said the odor eliminator didn’t work so he refunded me that part. Honestly, the smell is 1000x better than it was before. The car is shiny and looks great. It way better than I thought it would be. Stone definitely exceeded my expectations. I didn’t think it was possible to get it as clean as he got it.

I brought in my primary vehicle for a car wash and decided to take advantage of the interior cleaning. The team did an excellent job so I brought my second vehicle for the same. Chris - manager was personable and professional. Great experience and good value. The other members were very professional and took time to put in the extra touches like tire shine. See you again.

Kevin Lopez was very helpful, courteous, and accommodating- was mindful of my time as I was on a time crunch and got (half) my car cleaned out (shampooed) in record time. He went above and beyond and gave me a voucher to return to get the second half of my car shampooed. Stone also hooked it up and gave me an excellent rundown of my options for detailing the car on such a tight schedule.

I went to get my SUV washed and asked for the $12 option since my truck wasn’t very dirty. The girl at the booth said you should get the $17 option which I did not want. I declined and she rolled her eyes at me and said we’ll get whatever you want I guess. I went through the wash and the kid dried my truck and I was on my way. When I got home I noticed my truck was full of swirl marks and dirt as if it wasn’t even washed. If the kid saw it was still dirty why didn’t he say something so I can pull it through again. Also, $12 isn’t so cheap for a car wash…. I wouldn’t expect to have a dirty car after a car wash neither did I expect to be forced to pay over $17 to ensure my car would be washed. After a $12 wash my car should be clean especially if it wasn’t that dirty in the first place.

Nick D did a spectacular job and got a deep stain out of my leather seats. I’m thankful for their service here for sure🤟🏿

This is not a Super Kiss! In America everything is possible even to charge people $20 for a car wash that should not cost more than $3. The biggest problem is that people are OK to pay for this poor wash. So basically as long as quality is accepted by customer Delta Sonic is not doing anything wrong.

I used the interior detail services yesterday and Chris Nicholson did a great job. He was enthusiastic and made sure that I was fully satisfied.

I was pleasantly surprised by their proactive customer service… Mr . Stone at the detailing proactively recommended to give the car a second shot at interior detailing at no extra cost simply because there were few spots that were not upto the mark. I believe Mr Jake did an awesome job with the detailing especially on a car that has not been to the detail shop for a while. Definitely recommend delta sonic for car wash and detailing

I have been using their service for the last 18-19 years and keep coming to get my vehicles washed, cleaned on both interior and exterior. Their quality is top class, best in Naperville. Dylan explained the options very clearly, Stone, manager and Abraham the technician are the best.... Highly recommend this place if you are looking for best service, quality at affordable price.

Ive always had good experiences with delta sonic in the past but I came in two weeks prior to get my interior cleaned and odor eliminator done due to a spill I had at the back of my car. I was told that I can get the regular interior done and just add shampooing to the service so I said sure. I got my interior done, my back (really roughly) shampooed and the odor eliminator (which did nothing but was the most expensive item on my bill). The interior cleaning itself was really badly done too. But sure - I didnt complain. The spill I had was a strong smell - vinegar to be exact so I didnt really blame them for the odor not being gone. But at least I wish I got a decent vacuum (which I didnt) and a decent shampooing (which I didnt). I didnt take it against them, they were busy and were probably rushing.So then I came in today having the back of my car caked in baking soda to eliminate the smell. I was hoping to get it shampooed off. I didnt need any detailing done, just the shampoo. The person who greeted me said sure I can get the shampoo done and I said great. He went in to get it rung up but then his supervisor (Saturday 11AM April 10, 2021) told me that I need the deluxe interior done in order to get the shampoo. 1. I was not inspired by the quality of detailing done last time so I did not want to repeat the experience (which I pointed out to him). 2. I told him that I simply just need that one area done. Then he told me that they simply did not do that. The regular interior and adding shampoo was not even an option. I had to get DELUXE. I would definitely not recommend anyone using this service. And this is coming from a customer who used to use you a lot and cut a lot of slack. I was just thoroughly disappointed.UPDATE: Bumped stars up due to after care, they really do care about your experience and will personally reach out to you to make sure you are okay with the service. Joe took great care of me and talked to me about my experience and made arrangements to amend it.

Ive only been here twice, but both times were great. My dog goes everywhere I do, so her hair tends to blanket the interior of my car. I used the express service both times, not expecting great results, but left shocked at the quality of work and how much hair they were able to remove. I highly recommend for quick interior car cleaning. Staff is also supfriendly. I plan to go back more often!

Stone, the detailing manager performed an exterior detailing service. My Silverado was beautiful! He was very professional and informative and brought me to your auto service area for answers to my questions and a quote to replace brakes md rotors. I was very pleased on the detailing results and will recommend Delta Sonic and Stone to everyone.My name is Lynn Okeefe

Brilliant customer service! Thank you very much Stone and Ed.

Great Car Wash! I bring my Yellow Mustang Convertible here almost every Saturday for a hand wash and they always do an amazing job. Im always pleased with their team going above and beyond to make sure my car looks good. This past weekend they stepped it up even further. After I got my car back, I noticed a $10 bill in the cup holder. Whoever cleaned the inside could have easily taken the $10 and I would have never known (I didnt even know where in my car it came from). Instead they showed their integrity by leaving it in my car.Great car wash to go to!

They really stand on their word!!!. The first time I used this service I was pleased with the exterior wash but not the interior detailing. I pulled out my receipt and noticed the 100% customer satisfaction commitment. I phoned the location and was connected to Stone the manager. He instructed me to bring my vehicle back for a total cleaning service. 30 minutes later mr vehicle was spotless inside and outside. Stone and team were very courteous and professional. With a 100% customer satisfaction promise — you can’t go wrong. I highly recommend Delta Sonic.Judith R

From the moment I pulled up, a young man by the name of Gabe, met me with a warm and positive attitude which is definitely not the norm these days, They addressed what I wanted done and began to tackle the job immediately, not one but two young men William B. and Chris R. (I believe both may have been managers) worked hard on the car until the job was complete. All three did a great job on my car and were positive, polite and professional, making me want to go out of my way to take my cars there. Maintaining cars for many of us these days is just one more pain in the _ _ _ many of us dont have more time to do, because of these three, I will be trusting way more of that work to this location of Delta Sonic. Thank you, Sincerely Carl

Stone and Sebastian are amazing. My wife’s car was covered in tree sap and they went above and beyond to get it all off. Great service and even better people.

Car wash and interior!!Trin and Stone are awesome! Suggest to anyone to come here to get their car washed and detail! Great customer service

Lifelong advocate of the two bucket hand wash, but sometimes life gets in the way, and it’s better to wash your car in an automatic wash than to never wash it at all.I was surprisingly impressed with the “less touch” notion. Compared to other popular car washes in the area that beat and batter your car with stiff brushes and harsh curtain material, I could barely hear that the car was being touched at all. I’m sure there will be some micro scratching after a lot of washes, but that’s easy enough to remedy with a polish every once in a while.Overall satisfied. If I take my other car and don’t scratch the wheels with low profile tires on the rails, I’ll give em the full 5.

I come all the time, and these guys do an awesome job every time no matter the crew member. I appreciate Trin he did an awesome job today!!

Great place, everyone feels like family. They are always sweet and helpful.IVAN is a GEM! He is so knowledgeable about vehicles and pays so much attention to detail on my new car! Appreciate him SO MUCH!Stone, Chris, Chris, Kevin and wash crew “A+guys” in my book. Front store staff are awesome!Worth every penny we spend there. Thank you thank you thank you! We miss Jesse!The NOVAKS

I gave this place one star after an unsatisfactory (as in terrible) $35 cleaning, but Im changing my review because their customer service guy (Jim) was very nice and concerned that the quality of work was so bad, so I gave them another try. This time the work was much better so I guess any place can have a bad day, and I do appreciate when they try to address that.

Dropped my car off to get the interior done and they did an amazing job. Will be going back every quarter

Not friendly in general and really bad cleaning. 42$ to wash outside and vacuum & clean inside. To wash outside had to go twice through car wash and inside the clean was really bad for the second time. Terrible deal when comparing price quality. Not returning to this place again. 2 visits, too very bad clean experience and not cheap

I had such an amazing experience. I was greeted by Stone the Senior Manager he was extremely professional- but most importantly he was NICE- Dylan K worked on my detail and he did an amazing job- from start to finish everything was great! I dont live close to this location but it is well worth the drive!

Amazing attention to detail. They are focused on quality and not quantity which is so refreshing to see now a days!!

So we pull into Delta Sonic to get gas and car wash, and my son pumps diesel gas in our car. Thanks to Eric from the service department for saving the day and helping us to get 17 gallons of diesel fuel out the car. Saved me several 100’s of dollars and I can’t thank Eric enough, for going out of his way and doing something that’s definitely not on the menu of services to help us in a time of need. I will definitely be buying the service team lunch as this was awesome customer service by Eric and his team.

For some reason customer service only has me down for being on the unlimited plan with them for 10 years but it’s actually been like 17 years 😊 This Aurora location has excellent customer service outside with their hand driers. If you get lucky to get Jim O, he will open car doors with those he recognizes and dry out the inside door frame. You can tell he goes the extra mile and is friendly. There are other people that are great employees as well but he really sticks out. Thanks DS 😎

I got the basic $8 car wash. It was great and got the job done! The employees were super friendly and helpful.However, it was kind of hard to convince the employees to let me get the $8 car wash. They used very high pressure sales tactics to try to get me to buy the $20/month car wash subscription or one of their more expensive washes. They were talking to me for what seemed like forever. I know that they were probably only doing what they were trained to do, but I’m just leaving this review to let the Delta Sonic people know that it was very off putting and honestly made me not want to return. I don’t like feeling like I’m being pressured into buying something.

The team at delta Sonic does Great work and have excellent customer service, highly recommend them too anyone, Thank you.

The young man John did a great job drying my truck after my car wash. He was the 1st guy to actually fully dry my windows leaving no spots! Thanks John!

Normally this place is a well oiled machine, the staff works hard, and the car comes out clean. The last two times have been a nightmare. Today I waited 25 mins with 1... yes 1... car in front of me. We counted 47 car go through the express lane as we sat there just waiting. I understand you can’t control customs questions but something could have been done so people waiting behind the person with a million questions were serviced in a timely manner. Just a million ways it could have been handled better. We drive 30 mins because we like this service so much and today I couldnt have been more frustrated if I tried. Very very very disappointing.

I would never wash my car anywhere else always a great experience. Just want to give recognition to Stone who always follows up and wants feedback, Nick D who cleaned my car asked me to check and touched up every area to make sure I was 100 percent satisfied. Also the shop supervisor James who seems to always be there making sure everything is running smooth. Really great team thanks for keeping my car clean.

Low gas prices, amazingly big and new!!! Omg going to try out their internal car cleaning next.

Best car wash place in town. it’s nice to see they gave some jobs for the young people and they are doing their job right.worth waiting. highly recommend. Keep it up guys.

Brought my car in without an appointment. Even though they were booked they managed to fit me in and do a carpet and seat shampoo and steam cleaning. I had to leave so they were rushed but still did a solid job cleaning though the car had extensive built in stains and grime. Very professional and patient staff from Stone the senior manager down to every last tech or staff I encountered.

They always do a great job on my car.

This place is hit or miss with the quality of the car wash. I frequent this location a few times a week, and am delighted when I see familiar faces. But today was one of those days when the service was definitely sub-par. There were 3 ppl prespraying the vehicles. The first guy was very thorough with the one side. Then there was another young man who was more interested in conversing with the young woman opposite him that he barely even put anything on my vehicle. The young woman was obviously enjoying the attention that she was receiving and actually put the wand down to respond to his conversation, resulting in that side of my vehicle not getting sprayed at all. At no point did anyone spray my bumper or hood, which was covered in bugs, and the reason for my visit today.

The gentleman that wiped down our car so helpful Ruben, he did an amazing job drying down the car quickly and professionally! He was a very sweet kid and and they did an amazing job cleaning the car!

Nice cleaning. 2 seprate place for washing and interior cleanings.

These guys are the worst on costumer service. They removed our floor mats to clean and somehow lost them. How does that even happen. The manager brought out one of them and then decided that he didnt thing it fit even though we clearly stated that it was in fact the passenger mat and we knew it by marks on it. He then took it, walked away and essentially slammed the door in out face. An employee then told us we would have to go file a customer complaint with corporate. He said most likely they accidentally put our mats in another car.

Great professional costumer service from Samantha

Well, Ive had several issues since Ive been an unlimited customer. I bought custom wheels for my prior vehicle in April 2017. After running my car through their wash in the 1st week I had the wheels, I noticed gouge marks on the spokes of the driver side front wheel. I knew it had to have happened there b/c I felt the car move a lot when entering the wash. The manager Anthony did a claim. Corporate determined that since their rollers are nylon on the outside of the track that there was no way the wheels were damaged there. The Anthony walked me through the wash and showed me why, which was nice. Given the fact that isnt doesnt take much more than simple Google search to find out there are either people with the same wheel damage problem and the same denial by Delta Sonic, I still have my suspicions that the wheel was damaged happened there. They werent wide custom wheels either, only 8 inches wide with standard 38mm offset. I have since sold that vehicle and the wheels as well.10/01/17I now have a new car with 2 week custom wheels (bought in October of 2017). I have been taking my car to the Naperville location since getting them on and havent notice an issue with these wheels until I used the Downers Grove location. Thats where I ran into trouble. I specifically told them that I havent been to this location since getting my new custom wheels put on my car and I needed to be guided and straight onto the tracks. They guided me on I put it in neutral and thats where the problems began. Once the track started moving, I immediately heard a grinding noise and felt a grinding on the floorboard all the way through the car wash. I get it outside to I dry it myself and upon further inspection I observed the entire backside of the driver side front wheel had been ground down well into the metal. The manager Ariel was notified and did the paperwork for the claim. Manager Ariel did admit that the inside metal piping of the track had ground down the finish down to the metal on the inside of the rim of the wheel. I have to know, with all the people that come in there with nice cars and custom wheels, I dont understand why theyre still using an old track style versus the newer conveyor. I also dont know how they sustain business with all the wheel claim they likely get. They agrees to replace from the. Delta Sonic agreed to replace the driver side wheels with two brand new wheels.10/7/17 *New Damage*Since they are being replaced anyways, their claims adjuster rep Shaun informed me that they are in the process of upgrading the inner rail system to a nylon or plastic to prevent damage to the inside of the wheels. That being said, in the meantime he told me just run the car through the wash with already damaged wheels and once they have the fix installed then they will install the new wheels, in case more damage occurs.I ran the car through the Naperville location on the evening of 10/7/17. As as I was guided on I knew something was wrong. My car moved from left to right and it felt like a bump or a jolt. As I moved through the wash I felt some more bumps that werent the ordinary bumps. Once I got it of the wash I inspected the wheels out of curiosity and I found damage to the outside of the drivers side wheels, with the most significant damage to the drivers side front wheel. The manager Mike looked at the wheels and took pictures to attach to the current claim. However he wasnt able to access the video of me entering the wash. I talked with the corporate claims rep Shaun again who said that a based upon the pictures of the damage he was confident that it wheels werent damaged there and if they were the damage would be in a J pattern... which Im not convinced is the case. I dont drive my car through drive thrus with curbs and dont park on the opposite side dog any one ways streets. Where else would damage happen? He said it could have been a rock. A rock would not gouge out the paint of a wheel. Metal... or hitting a nylon roller with force would probably would.Terrible service!

When outstanding is received it must be recognized. In this particular case, Eric in the car service area went above and beyond what was expected. We took our truck to have the front-end lubricated and left with valuable knowledge pertaining to our vehicle. He was was very helpful to us! Thanks Sonic for having informative team members and thank you Eric for the great service!

DO NOT sign up for the monthly subscription option. Worse than trying to get out of a timeshare contract.You can modify and change services easily. However, it is impossible to cancel. There is only one way to cancel. It is call a specific number. I have literally waited hours on hold - multiple times - never to get to a live person. Finally, had to take action trough my credit card company to block their charges.I have not been there in months.Terrible way to treat customers.Not to mention, the touchless aint so touchless.It scratched up my paint. Took my car to another detail shop and they said Yeah, we see this all the time from Delta Sonic.I am done with Delta Sonic.

This is a 55 dollar wash at this place.. i had bad washes but this is defenetly the worst experience i had.. 55 dollars cant washh my tires, or wipe my dash console and wood thim. Mats, just look for your self. They have a bunch of people working there that dont know what there doing. I told one of the guys there about my tires if they can wash them and he said it would be extra. I said.. mdfkr. 55 dollar cant wash my tires ???? I said you know what. Get away from my truck. Dont touch it. This place sucks. Really, se for your self..

Yesterday I had my truck detailed for 3-4 hours by one of the best technicians...... Andre. He removed every single berry stain from the hood and top of my truck. I wouldn’t be surprised if he took the rest of the day off. Thanks Delta Sonic. Andre I owe you one, thanks for your patience.

I was given hundreds of dollars for my birthday in delta sonic gift cards, and they won’t take them for the monthly membership, they’ll only take a debit card?? Not very friendly or helpful.

Came today (5/11/21) at 230pm At first I accidentally pulled into the Car Wash membership lane, the first girl (blondeish) that approached my car (unfortunately didnt get a name) was really nice and sweet about it, she said she technically she wasnt supposed to make any sales but she didnt want me to have to wait since I was in the wrong lane, I was really appreciative of that. The other cashier girl (again didnt get a name but darker hair) came back with my receipt and was very blunt and seem to have a bit of an attitude about me being in the wrong lane. She said put this on your windshield. And next time use the right lane. She seemed annoyed to me, but I made a mistake, I tired to apologize but she just walked away.. After that I went through the carwash, Adam the sprayer guy before the actual wash was very friendly, and once I got through I got towel dried off by Trinny who did a great job. Overall good experience other than the one girl that had what seemed like an attitude.

Great place Great people, very trustworthy!Went over above the call of duty.Eric the manager of the automotive department and the Gen Mgr Anthony on their own came to my home to double check and fix an oil leak problem. The result is that they fixed the situation and made me a happier more grateful customer!!! I will definitely continue to bring my biz here and recommend everyone in Aurora/Naperville to come here for premier honest service. Thanks gents. Keep up the excellent work, You are class act. :)

I have been an unlimited exterior wash member for many years and plan to join the unlimited interior membership as soon as COVID passes. I can not say enough great things.. I go to both the Naperville and Downers Grove locations on a regular basis..they are the best car wash experiences I have ever found. I recently had to take one of our old vehicles to a diff smaller car wash simply because it was closer and I don’t have an unlimited membership for it because we seldom drive that car..it has been YEARS since I’ve gone anyplace other than DS, and I was shocked at how deplorable the service was as compared to the high standard of excellence I receive at DS...overall DS just provides a solid professional consistent cleaning experience and has well trained employees with great attitudes!

Great customer experience. Best Delta Sonic Ive been to.

After a long winter, I decided to go for the full interior detail. I have to say Blake did an amazing job, he is a dog hair master! The car looks brand new and not a single dog hair to be found.

Had to go back for a small issue and Stone, an employee there, took care of everything for me. Amazing customer service and I will be suggesting this location of Delta Sonic to friends and family because of the way they handled the situation. Thanks Delta Sonic and thanks Stone. I will be back.

This was a very pleasant experience.Jacob and Stone were extremely pleasant and professional as they provided information on the detail services that Delta Sonic offers.i would recommend Delta Sonic to anyone who is not only looking for great service, but awesome customer care.

The reason why I gave one star is because, unsatisfactory service seems to keep happening with this chain. And Im beginning to think its a global response. Ive tried other locations: Melrose park, Lisle IL, and now Naperville. I paid for tire dressing but didnt receive and the young girl who dried my car off did a hurry sloppy job and I tipped her$3.00.Youre kidding me right, you can read?

I’ve been coming to this location for about 6 years. And over time it’s become less and less up kept. They close the detail shop a lot, which forces people to clean out their own car, wouldn’t be an issue if they kept their vacuums cleaned out. The suction on them suck and half the time the head of the vacuums falls off. I hope the new Oswego location is better than this.

Went today to have my oil changed for the first time. I was totally impressed! Nick and Steve were the nicest guys, totally professional and fast. I was in and out in 20 minutes and that was with a car finishing up ahead of me. I will never go anywhere else!

Delta Sonic did the rustproofing on my truck. Did a good job! Thank you to Stone for helping me.

Purchased a specific plan but they did a different plan, obviously lower than what i purchased. Their work is good, looks like they messed up with plan.

From the minute I called to schedule the appointment I was treated well. I received a text telling me exactly what the procedure was when I arrived. It was no surprise when I got the most courteous treatment when I pulled up. Jesse was so kind and friendly and Jacob C made my car look better than when it was new (a year ago). Never have I had service that was as perfect as this. Jacob C went above and beyond the call of duty to make every nook and cranny in my car clean and shine. I will definitely recommend this (and Jacob C) to anyone. This experience gave me hope in this awful pandemic world that we are in now. You have true artists working for you and I hope you treat them as well as they treated me. I am just thrilled by the way my mini looks and so was Bill Jacobs Mini when I stopped there afterwards. Bravo for the best service ever!

Has gone worst in the last year or so. Paid for interior clean and seat treatment totaling $70, but car had stains on doors and even cup holders were not touched.Will be ending monthly subscription.

Its unfortunate that I have a physical disability and cannot clean my interior of my car. I paid 35 to steam the interior because I have had bad experiences with how poorly they clean the windows, I figured pay the extra itll be better. Nope not at all not only did they forget to wipe my steering wheel and front console I can see they didnt even clean the back window but you can also on the front window see they missed the bottom and both edges. How come this is acceptable? Every time theres a problem.The problem with letting a manager know Im not satisfied is I have done that almost every time. I shouldnt have to complain every time I go, in order to receive quality service!! Great suggestion there but maybe you should start actually changing the quality of service, instead of making the customer complain.

I called for information on a hand carwash and what would it cost the person on the phone mind you he didnt give his name told me it would be $45.00 I said ok I get to your place and a guy came to my window and asked what could he do for me I replied I needed wash and how much the guy on the phone told me $45.00 he replied no it would be less that it would be $36.00 and some change things just wasnt adding up as far as what was told to me on the phone so I asked what am I getting for $36.00 he started explaining and I said what about outside of the car he said that would be more I then said I came for a hand wash he says oh that would be $45.00 just for the outside at that time I was a little upset and disappointed with the lack of professionalism I was receiving through the whole ordeal so I left. So thats why you received 1 star.

YOUR EMPOYEES ARE OUTSIDE IN 10° F WEATHER. ITS FREEZING OUTSIDE. Poor guys 🥶😡 please give them a raise! Your company clearly doesnt care about their employees!

Paid 35.00 to get the inside on my car cleaned and signed up for the 19.99 a month plan for outside cleanings & IM REGRETTING IT! The inside of my car was not clean! The dash board wasnt wiped and the center console wasnt wiped down. These are two common areas, how you miss them?? Horrible experience. I wont waste my money again and I suggest you think twice.Edited to reply to response. This isnt the first time Ive found things you missed. This is just bad service, sorry, it wasnt a mistake. The young people you have working there just dont care enough to do a good job. Ill save the headache by just never returning. & Tell others to beware. Thanks.

Do not sign up for membership, they LIE and charge you, promising that you can cancel anytime, they will insist for signing up 5~10 minutes, reminding again and again, be very careful, instead of paying $95, I paid $100+$29.99 and got very poor rude customer service! All customer has to be satisfied, that is not how business works!

I went in for an oil change and tire rotation. waiting area is attached to their convenience store, which is nice if you wanna buy a snack while you wait for your car to be done.their oil changes come with a free midgrade car wash, which is a nice benefit. but what made my day the most was the extra step the maintenance crew took to buff out a dent I had on my cars hood.I my car felt newer thanks to the exceptional service at Delta Sonic.

Best spot to have your car detailed! Great team!

I work on an ambulance and stop by Delta Sonic on North Aurora every afternoon. An employee named Dennis always greets my partner and I with a warm smile and a welcoming, friendly attitude that always cheers us up. Dennis has a personality that is a beacon of joy during the difficulty of this pandemic and we’re glad to know him.

Stone and Nick D hooked me up

Just had a full interior detail done today and I swear my car was more clean than when I bought it 8 years ago. Big shout out to Andre and the rest of the delta sonic staff who cleaned my car. I would never take my cars anywhere else for washing and detailing! Job well done.

Great car wash and hand drying; reasonable prices especially when you use membership card tied to personal account instead of credit card.

Great job the interior of my 9 year old car look brand new!!

BRETT WAS AWESOME 🤩 🙌🏾he was the best help I ever had we need more professional people like him. Delta sonic is my new gas station

Ask for Jose if you want your Car detailed. Phenomenal job. The actual car wash part is updated. Always working and these guys are staffed so the wait is minimal.

Quick an reliable good value for their services

On Veterans Day I stopped by this location for a free car wash. Upon approaching the car wash I was concerned that my vehicle would not clear the wheel guide due to my vehicle being lowered. Upon approaching the car wash employee leaned down and looked and said you have room and waved me in. Once I approached the wheel guide I heard a loud scraping sound. I backed up out of line and an employee looked at my car with me present and I did not see any exterior damage. Days later my vehicle was making strange noises so I took it to the dealership. The damage was a coolant lines that were damaged on the lower left side of the car the exact location where the loud scrapping sound was at the car wash. I paid $400 to get it repaired and immediately went back to Delta Sonic to speak with the manager. He advised me that the car wash attendant should of waived me in and they use some sort of tool to determine if a car is to low to proceed through the car wash. They did not use this tool. The manager admitted fault, took pics and filed a claim. All receipts were copied and sent to corporate. Corporate has denied my claim and was extreme rude over the phone. I deserve compensation! I will never go to this place ever again!

The reason behind the 1 star review is that my son received and oil change from here and his engine cover was left off which resulted in squirrels chewing on some of his wires and a 200 dollar deductible that had to be paid to repair his car so that it can be driven. The oil techs need to be more careful and pay attention to make sure that when they are done changing the oil, everything is put back in place. This cost could have easily been avoided, not good.

In and out for a full synthetic oil change!

Dylon was great and everyone else were very professional!

I called ahead to specifically have pet odor treated and was assured they couldbget rid of the issue. It is bot gone unfortunately. I did try to do the phone call feedback many times over and was unable to do so in regards to this issue. Yes, i only came in for that specifically, called ahead to verify thst it could be done. I cannot figure out how tonreplybto you directly

On a gloomy day today, I had to get my car wash since it snowed couple of days ago. The line was incredibly long and I’m glad that I stuck around. When the car was done washing I was in line for a hand dry. There he was, a new kid on the block (I go to this car wash VERY frequently and I notice a new face at Delta). I approached him and he has this BIG smile on his face and greets me so professionally and with so much happiness in his voice. I noticed that he took his time wiping my car dry and ESPECIALLY taking the time drying my side mirrors. Once he was done, I asked him his name; he was a little sat back when I asked him that question. With much respect, he told me his name was Josh, I told him how much I appreciated him, his dedication and attention to detail. I expressed to him that I will make sure that his manager is aware on a phenomenal job that he did on my car. JOSH DOCKEY! Thank you! Your giant smile and respectful and friendly attitude will get you far in life. Delta Sonic, thank you for having a great employee like Josh and I wish you will receive more reviews just like this. We as customers, need to also take time to recognize such good work.

1st time at this place. Paid 20$, had to ask the guy to clean mirrors one more time, because after 1st time they looked worse then before cleaning them.You can see in picture how rims look after wash ( picture was made right after exiting the wash).There are cheaper car washes for the same service.Disappointed

The wait is forever. People take way to long to pay or decide or whatever and the whole line ALWAYS backs up. Not even worth going to this location unless you enjoy waiting forever.

I have been on and off Due to the location being a bit far from me . Now that I’m able to go at least once a week I have the membership . Let’s just say it’s definitely worth my money . The workers are always very friendly not to mention The manager STONE definitely goes over and beyond to make you feel like a valued customer!

Not only do the vacuums not suck at all. They didnt want to let me in almost, I pay monthly for the super kiss.. then it shut down when I was halfway inside. ...worst delta sonic.

The best car wash in Chicagoland!

Courtney on the evening shift was amazing. Her customer service and great attitude made my extremely long day seem not so bad. I really appreciate the level of service I received from her tonight! Thanks again

I love the employees, they do the best to clean our cars clean. I hope they get paid very well for their hard work

Had a very positive experience with the detailing team. After getting both of my cars detailed beautifully inside and out for a very reasonable price, I noticed two weeks later paint like streaks on the bottom of the passenger door of my black Volvo convertible. Two car washes did not remove the streaks so I took back to the Detail department. Two managers there, Ashton and Danny, took a look at the blemish, determined it was white road marking paint, and then proceeded to removed the streaks with their cleaner AT NO CHARGE. Unbelievable good friendly service. Highly recommend this DELTA SONIC location for your car maintenance needs.

Great place for oil change, staff is always friendly.Sadly only 4 stars because the cashiers from the gas station are always with attitude.

This car wash truly is outstanding! As I was pulling out the wash, I was directed into a lane where this young lady named Narissa wiped my car she did a very nice job! As well as the other gentleman wiping in the other lanes! Keep up the great work ladies and gentlemen.

Thanks Delta Sonic (Naperville, IL)Especially thanks to the Mechanics!Owner of the: *Orange H3 Alpha* (Premium)Routine Service and Going the extra mile on this giant engine is always there! (Even During A Rush)Everyone who sees this: {Get The Membership}*Skilled Mechanics*Premier Parts & Fluids*Suffice (Market) PricingI’m just telling you all how it is and what I’m seeing in front of me!P.S. this isn’t one of their companies “Hype Review” like some skeptics that will see this I’m a real guy y’all lol and for who those who care about people being “verified I’m also verified Have a great day!!

A little while back, I went in for an oil change. First time having to get one on my own too. I was nervous driving up because I had no idea what oil I needed or anything. My nerves were totally put at ease when Alex helped me out. He told me what I needed and why it was the best deal for my money. I was in and out so fast too! Definitely will be going to the Lube Shop every time.

Love this car wash! I bring in my yellow Mustang Convertible every Saturday morning for a hand wash and Ron in the detail shop does an amazing job cleaning my car. It always comes out perfect.

Great place. They always leave my cars looking amazing. I’ve been coming here for almost ten years. Highly recommended and the manager Stone is great, he gave me great recommendations for my car and he is very pleasant to speak with! Thank you.