We are very satisfied and happy with the purchase. Earic Joseph, at the customer service helped us with the delivery of the car at a short notice. Hes so patient, when we were late to pickup the car and was there till 6:30 PM on Friday just to make sure that we are comfortable with the new vehicle.

Volvo of Nashville saved the day for me! I stopped in because of a warning light and they took wonderful care of me. I was able to travel the 3 hours home without worry! Excellent service!

Josh was awesome very helpful on the issues I had

HORRIBLE. This was the worst customer service Ive ever experienced. I have probably written 2 reviews in my entire life, but I cant let this one go. Went to look at a car. The salesmen, Eliud, was nice on Day 1 during the test drive. I was very interested in the car. Took my wife to look at it on Day 2. He wasnt as nice, but still informative/helpful. I called 2 days later to discuss price - no wiggle room at all. I was disappointed, but it was the car I wanted. I was going to pull the trigger 2 days later when he reached out to me and said someone had scratched the front bumper. I appreciate his honesty, but he said not only would I have to pay full price on everything, they are now raising the price $900. Someone on their lot scratched the car and I was the one who was going to have to pay for it.I reassured him Id buy the car for the initial asking price, but no way was I going to pay for body shop fees for something that happened on their time/their lot. He said that it wasnt negotiable.These guys are scumbags and are trying to squeeze every cent out of you. Its unfortunate because I really wanted the car - but no way I could do business with someone like that.

Very courteous and professional. Timely service and comfortable waiting accommodations. Reputable skilled technicians. I trust taking my vehicle to this dealership for serving.

I could not have had a better experience. I took my Volvo there as there was was a nail in the tire and no Lugnut key to remove the wheel. Being an older Volvo, they searched through several boxes and found a used lug nut key and patched my plug my tire in a matter of minutes and at no charge. I will definitely be returning for future service for my Volvo C 70.

Josh in the service department was great to work with and very helpful.

Got a 2nd key with Parts and Service - Great pricing compared with other dealers in the Nashville area, not too busy, and able to assist me quickly. Brian (parts) and Julie (service) were helpful and friendly and got me in and out very quickly.

Fast friendly service, repair was fairly fast and we were back on the road.

Terrible service from Eliud. He told me that they couldnt ship a vehicle, even if I arranged the shipping, which later turned out to be false. He told me his owner might not be willing to sell the car I was ready to pay for that day to someone out of state. He was rude and unhelpful - didnt seem to have any knowledge of his own and constantly had to rely on someone else to tell him whether his ideas were based in truth or just fanciful notions of his own imagining. He told me each Volvo dealership has a designated area whereby they can sell cars, and that this means they cant sell cars out of state - a lie, and this dealership lost my business because of it. Notwithstanding, he was also unwilling to meaningfully explain the excess charges on the invoice when I was trying to get a final price. And when I tried to work with another salesperson, was told Its a small dealership and I dont want to get in the middle. AVOID! Unless you can get another salesperson to work with you from the start.

We are very pleased with our experience with Martin Sandorff and Volvo of Nashville. We knew the exact configuration of XC90 that we wanted, and Martin was unbelievably helpful in getting it ordered for us. He was very quick in responding to all of our questions and very professional from the date we did a test drive through the delivery of the car. Everything was so straightforward with the whole process. We have had our XC90 for a week now, and we are so happy with our purchase. I would not hesitate to buy a Volvo again in the future from Martin Sandorff and Volvo of Nashville.

Try to avoid dealing with Bob Reuter at any costs.Go to find other place to buy a car, dont waste my timeThat was what the guy said. He is lack of basic professionalism and patience.

Worked with John Tune, Sales Manager, at the dealership. He made this process so easy. No games, very upfront. He was accessible and responsive as well. It was nice to feel like a valued customer in a very personalized dealership as opposed to the megastores where you never know if someone is going to be there from one day to the next. I highly recommend John and Volvo of Nashville.

Great service department that is always attentive and takes care of my vehicle needs. Josh is always very helpful and makes sure my Volvo is serviced correctly and in a timely fashion!

Serviced our vehicle. Great customer service and was very knowledgeable about our model... Yelp, our new dealership for everything service 😊

Weve had several great experiences at Volvo Nashville and plan to be long-time customers. The staff here are very helpful in the Services and Sales departments.We recently leased an SUV and Bob (our sales rep) was fantastic! He was highly knowledgeable about the inventory they had and about the features different trim levels offer. He truly has a customer-first attitude and we loved working with him.Ive been taking my used Volvo sedan in for service for 2+ years at this location and have had great experiences as well. I love the convenient location and the ease of getting in/out of the lot. The staff is helpful and trustworthy.Overall, 5 stars!

The service department is the BEST! Josh and his crew are amazing! A+ service

Worked with Sales Manager John Tune and had a great experience buying my first car! My family has been a customer for over ten years. They worked with me and walked me through a stress free process. I would highly recommend coming in and getting your Volvo here at Volvo of Nashville!

Could not have had a better experience with John Tune II and the rest of the dealership! They were easy to organize a test drive within a few days of my contacting them. He was patient and thorough in dealing with my questions & desire to test drive more than model of Volvo. I finally decided on the right fit, and was explained every detail and feature of this incredible car. Happy to have had this experience and would highly recommend Volvo of Nashville to anyone curious about Volvo!

Joshua was so great in helping us while we were driving through Nashville and our check engine light came on. Thank you!!

Just purchased a car with the help of John Tune and the whole experience was outstanding. Patient, knowledgeable and friendly. Being the sales manager he was able to appraise the value of our trade-in vehicle and provide a fair value. I would highly recommend to visit Volvo of Nashville when purchasing your next Volvo.

John Tune, Sales Manager w/ Volvo of Nashville TN. was the greatest guy to work with.... all went smooth with the transaction of this car, and I am happy as it did not take all day to have this complete!! I would recommend John Tune and Volvo of Nashville to anyone who is interested in buying a Volvo.. Customer service was a 10 out of 10!!! Great job, John

Ive been specifically looking for a Volvo S80 V8 for quiet some time and finally found one at Volvo cars of Nashville! I can honestly saying without a doubt this has been the best car buying experience I have ever had! I am one happy customer and cant wait to send my friend to see John C. Tune who is the Sales Manager/ everything manager based on what I saw he works his butt off! Customer for Life!

I just had THE BEST experience leasing a brand new 2019 Volvo S60 at Volvo of Nashville. I had been car shopping for quite some time, and have not had a genuine and personalized experience, with quality inventory, like I did from the moment I walked in the door at Volvo Of Nashville. The sales manager, John Tune, made my husband and I feel like a priority the entire time we were there, answered all of our questions, and provided a lot of information on the cars we were interested in, the dealership, and Volvo brand in general, which was great! I highly recommend using Volvo of Nashville if youre looking for a personalized car buying experience. The entire team pitched in to get me the safe and stylish car I have been looking for!

We had a wonderful experience with owner, John C. Tune ll, at Volvo of Nashville. We were able to work with him and his dad to find the exact XC60 we were looking for. They take pride in going above and beyond for their customers. He even added in extra things just because I wanted them. He was very straight forward and did not push anything we werent comfortable with. If you do business with them you wont be disappointed. We cant say enough great things about them. We will be doing business with them for many years to come. Thanks so much Volvo of Nashville and John C. Tune ll!

This was a really great experience for our family. John Tune, GM, is very knowledgeable, honest, straight forward, and easy to deal with. We drove from Mobile, AL just to work with him. We will definitely be back to purchase our next Volvo!

A customer from out of town blows two wheels in a pot hole and this business cant even tell them when the replacement wheels will come in. Never-ending when theyll get around to installing them.. I understand some delays, but how many days does it take to get some answer besides that they dont know.

Great Service Department!

Best place in Nashville to buy a Volvo. We went to the Volvo dealership in Franklin and tried to find a sales person for 20 minutes with no luck. We left and went to Volvo of Nashville and got great service and the car i wanted.

We had a great experience with John Tune at Volvo of Nashville. It was an easy and seamless process. Highly recommend their service and dealership! =)

Volvo of Nashvilles service department is outstanding! The pricing is fair and Josh always makes sure to answer any questions I have about my Volvo.

Absolutely the best car buying experience Ive ever dealt with. John was extremely helpful and transparent about all facets of the buying experience and process. He went out of his way several times to be accommodating to me, even coming in several times past closing hours to work around my work schedule. The entire staff there was the best Ive ever dealt with, and their service alone drove me towards the brand new 2019 XC60 that I purchased. I will recommend them to anyone wholl listen. I hope to get more of my friends driving Volvo.Thank you again for everything yall did.

Poor Service. Poor Customer Experience.Do not go to this location for Service. I went for my 10K mile service and long story short - I had to go back 2 more times to get their service fixed.Not to mention that when they did the oil change, they replaced the filter and pinched an o ring and the oil leaked out into my new garage and damaging personal items i had stored in boxes.Reaching out to customer service is pointless.They will not call you back. Dont waste your time.

Loved the experience of buying from Volvo Cars for Nashville. My wife and I purchased an XC40 after months of trying to find one in stock. I called the sales manager, John Tune, when I saw they had one on their lot and he made sure I could get in to test drive it the same day. He also stayed a couple hours past close to make sure we finished the sale. Overall fantastic experience.

I just purchased my 3rd Volvo from John Tune, sales manager, at Volvo of Nashville! I am very grateful for the customer service experience that I have had with all 3 purchases...the honesty and going above and beyond for customer satisfaction!! Thank you!!

WORST customer experience I have experienced in my life. Avoid dealing with Eliud Mendez and Bob Reuter at all costs. Attempted to purchase vehicle from out of state... offered deposit to hold vehicle for a day until I could make the 300 mile trip to the dealership. Was repeatedly told that they needed a signed contract and FULL amount of funds sent via bank for the vehicle. Long story short, they wanted me to pay and sign a contract for a vehicle 300+ miles away without laying eyes on it. Ive worked with dealerships in Atlanta, Birmingham, etc. and was NEVER given this type of answer or service. I was also hung up on repeatedly and told yeah yeah when I reiterated that I was a serious buyer or I would not have been inquiring about this XC90 for a full week. Seriously, avoid at all costs. Especially those two gentlemen. Highly recommend Volvo Cars of Georgia... OR basically any other dealership. Hope this helps someone down the line!

Sold 4Runner after agreeing to a price and pickup time. Paperwork was completed over the phone and the salesman, Earic Joseph, said the owner approved the contract. While in route to pickup the vehicle, the salesman calls to tell us the owner sold it out from underneath us. Steer clear of this dealership.

EDITED TO ADD: 12/4/20 They fixed the car after lying to us and saying they were going to “wholesale it” so it was “unavailable”… They relisted it on their website a couple weeks later and raised the purchase price by $2000 which is what I assume it cost them to fix it.. Fine. We wanted to buy the car since it had been fixed. Went to take a check in for literally the asking price of the car and they wouldn’t take it! Would not sell us the car. Said we were “problem buyers”— right... a car you sold me had a check engine light turn on less than 24 hours later and I’m the problem. We were very amicable throughout our entire miserable experience with them, but they were unbelievably rude. Trust me and stay away from here. If I could give these crooks zero stars I would!! And I will be posting this review EVERYWHERE.I’ve never written a negative review, but I had a horrible experience at this dealership and hope my story will help others avoid this place. My husband & I have been looking for an Audi Q5. Our search led us to Volvo of Nashville as someone had just brought in a trade. They didn’t budge a cent off the asking price which is fine. We test drove, slept on it, came back and paid cash for the car. The salesman probably spent 30 minutes total with us throughout the whole process. The day after we bought it, the check engine light came on. Panicking, I took it into Firestone where they told me I had to take it to Audi. In the meantime I emailed the salesman just to let him know. (I understand the car was sold as is.) Both parties amicable. After a $200 diagnostic test and three hours of wasted time spent at Audi, we found out the car we had owned for 48 hours needed nearly $3,000 worth of repairs. This is after the salesman at Volvo claimed they had just replaced everything that needed replacing. Such a lie- the car didn’t even have coolant in it. Devastated, I reached out to the salesman (again, amicably) who quite frankly could not have cared less. They refused to work with us at all. And I understand they didn’t have to. But they didn’t treat us like people that handed over a very large chunk of cash they didn’t even have to work for. I would have been happy for them to recognize our frustration and offer to either fix the issue that they could fix (coolant leak- they literally sold the car to us with zero coolant in it) or just offer even like $200 toward the repair- or something. I fully believe they never even popped the hood of that car; they just turned around and sold it blind. Either that or they cleared the check engine light in hopes it wouldn’t come back. They very much had a “sucks for you” attitude and didn’t think we’d actually return it, but we did. Once they have your money they don’t care about you or how much you spent with them. And after reading all of these one star reviews, I feel even more confident that they’re shady crooks. Take your business, time, money & energy elsewhere.

I bought a certified car (xc90) and it has been in shop 4 times in 6 months. Tried to get a manager on phone and there is not one. Owner will not get on phone with you but will accept a letter. Wanted to trade for a different car and no one willing to work with us. Everyone that has written a 1 star response is spot on. Tired owner (Mr Tune)terrible service, great location in bad part of town, no loaner vehicles, and once they get your money your a nothing. Go elsewhere!!!

My husband and I leased a Volvo XC60 from Volvo of Nashville and had a wonderful experience! We loved that Volvo of Nashville is a locally owned, small dealership - it made the whole process much more personal and smooth. All of the representatives were extremely helpful and transparent. Especially huge shoutout to Black Belt Bob who helped us with the whole process & walked us through all the car’s features! We highly recommend buying your next car form Volvo of Nashville!

Micheal, the service writer needs an attitude adjustment.. If youre unable to be kind and helpful- get a new job.

I love my new Volvo. With so many black SUVs on the road, Ive had 3 strangers tell me what a beauty she is. Every bell and whistle and a great manual to learn from. But the best part is the customer service I received from Eliud Mendez. He is calm, friendly and professional. I know its his job to sell cars, but I never for a minute felt like I was being sold. I knew exactly what I wanted and what I expected to pay. He made that happen. I asked a million questions, and he answered them all with patience and courtesy. He and John Tune, the Sales Manager both came to the rescue when I was unable to register my Volvo on Call. I could not have asked for anything more from a car dealership. If youre thinking of driving a Volvo (you should) go to Volvo Cars of Nashville.

The service department is excellent. Theyve always taken great care of my Volvo and given me expert advice and info. Your vehicle is in good hands here.

Easy to work with! Best customer service and love doing business with them.

John Tune at Volvo Nashville have always been so helpful to me when servicing and buying my Volvo S60 that I just bought a new one from them at a great price. Always honest and up front, I refuse to bring my new Volvo anywhere else.

Husband and I came here after only a week of living in Nashville and the sales manager John Tune helped our make experience seamless and smooth! We will definitely be back!

This is my tenth Volvo. You will not find a better source for purchase as well as care of your car. John Tune II and his staff go out of the way to make you feel like family and understand all the things your Volvo will do.

Bought a brand new XC90, that had multiple problems, and with less than 5000 miles on it just fully shut down in the middle of a busy road. Had to wait 3 HOURS for a tow truck from Volvo, and then was informed that neither the dealership or Volvo would help in any way at all with a loaner or rental car. A brand new car broken down for at least a week, and all this dealership will do is tell you “too bad,” and that they can’t do anything to help and you are just on your own to find transportation. Don’t buy from here if you want any help at all when their brand new cars break down on you. Completely worthless to even have a warranty with this dealership.

I recently worked with Volvo of Nashville to trade in my old car and lease a new XC60. John Tune and his team went above and beyond to facilitate the deal amidst Covid restrictions, which was so appreciated being that I am 7 months pregnant. They made the process so easy and worry free. Not to mention, we couldnt be happier with our beautiful new SUV, which drives like a dream! I would highly recommend using Volvo of Nashville and John if you are in the market.

We had a wonderful experience buying our new car at Volvo of Nashville! There were multiple options to choose from in the model we were interested in. Bob was extremely friendly and knowledgeable while showing us all of the features and during our test drive. Overall the process was extremely easy. I would highly recommend to anyone looking for a new vehicle.

We recently drove down from Lexington to purchase a car from John Phillips at Volvo of Nashville! He was very helpful, and a joy to work with! He was patient with my many questions over the week and had everything ready to go for us when we got to town. After looking for a month to buy a car and three dealerships later, we are very happy with our Volvo and our excellent experience at Volvo of Nashville! Thank you, John and team!

Excellent service, John was very professional and made the car buying process very easy and friendly, as he answered and explained all the questions we had and was incredibly accommodating to our specific needs.

Amazing dealership and deals! excellent service, too. highly recommended for anyone in the market for a set of wheels. (rona sensitive, as well.)

They are the best at what they do. They are very professional yet courteous and personal. My car is in the best of hands. Ive driven Volvos for years, wouldnt have any other car.

This Volvo dealership understands the meaning of customer service! Josh is always ready and willing to help me and even knows me by name. I am beyond satisfied with the work performed, the timely manner in which it is performed, and the customer service that goes along with it.

Fantastic service! First class, top-notch buying experience!Frank was wonderful to work with. He was clear, honest, and patient with all my questions. He carefully explained my options and helped me make the best decision. And I was even given a loaner vehicle to drive while my extensive repairs were completed. I will be back for sure![Update June 2016]Now were buying news ones! It was an easy conversation to start with Frank because we already had a good working relationship. (See original review above.) We found the buying experience to be refreshingly honest, no pressure, informative, and helpful. We couldnt be happier with our decision to dedicate our Volvo business exclusively to this dealership. They understand the value of relationships and customer service, and that means a lot to us.

After much deliberation my wife and I decided on the XC60.  This car gave us everything we were looking for; a great ride,excellent gas mileage, numerous safety features, the height of an SUV to see around traffic and the looks to boot. Our salesman John was courteous, professional and went the extra mile to make sure we got all the features we were looking for at the right price. I highly recommend Volvo of Nashville

Took my car in for some work. Customer service is the best. Very happy with the service dept. Josh answered any questions I had.

Parts department had the worst customer service ever the guy that I was dealing with just walked off on me for no reason Horrible service dealership should be ashamed to have a person like that working for them

I have leased 2 cars and bought 1 from this outstanding dealer. They are terrific to deal with.

This dealership is wonderful!! My youngest child was with me and the staff catered to both of us. There was ZERO pressure for me to purchase but they were 100% willing to give me the information I was looking for and show me any vehicle. I purchased my favorite vehicle of all time...a XC90 Inscription 😃❤️ . If you’re looking for a family owned and run dealership with patience, Volvo of Nashville is where you want to go!!

Actually, I dont own a Volvo but, had stopped there because my Nissan leaf was running low on its charge and they had a charging station I thought i could use. But was informed that it was only for Volvo customers only. But the the salesman was really nice and said if there was any way he could, hed let me use the charger. So, Im giving the dealership five stars because they were polite and respectful.

We just bought a used car from Volvo of Nashville today and are so pleased as to how helpful and friendly the staff was. They did everything to make our transaction as seamless as possible. The car was immaculate when we picked it up and delivered earlier than promised. We have 3 Volvos and use Volvo of Nashville for all our needs. Great service department as well. I highly recommend this group.

I had the pleasure of working with John recently. I cross state lines to buy a car from him because his level of service was outstanding. I love my new XC90 and I will definitely go back to John when it is time to get a new car.

Don’t let a smaller dealership fool you, we received top-notch customer service at Volvo of Nashville. I highly recommend them because of the one-on-one service we received from John Tune II.We had a lot going on around the time we bought our XC 60. Although we went to test drive the vehicle three weeks prior, John never pressured us as it took us close to a month to finally make the purchase due to our busy schedules.This is our first Volvo purchased and we couldn’t be more thrilled to drive such a luxurious car with numerous safety pictures. John’s low-key professionalism combined with his love of Volvo made for a perfect salesman.

I had a fantastic car buying experience at Volvo of Nashville. Everyone I spoke with went out of their way to make the process smooth and easy. They made sure I found exactly the car I wanted and that I was comfortable with the finance terms. I looked at several high end dealerships in the area and Volvo of Nashville was the only experience that truly seemed to be pressure/hassle free. I would encourage anyone looking for a new or certified pre-owned Volvo to go to Volvo of Nashville, it is one of the few remaining family owned dealerships in Nashville. You won’t regret your choice.

I cannot say enough about the positive experience I had a Volvo of Nashville! I called to look at a car and the owner had it waiting for me when I arrived. I test drove it and purchased it all in an hour and a half. My salesman John was nice, efficient and thoughtful of my time. It was the best buying experience I have ever had. I highly recommend this family owned and operated dealership!

I highly recommend John C. Tune at Volvo of Nashville if you are in the market for a car. My husband and I filled out the request form online on a Sunday, and John responded to us via text that same day even though the dealership was closed. He will go above and beyond for his customers to make sure all of their questions are answered.

Got my first Volvo here and worked with John Tune. Although the weather had other plans and delayed arrival date of my 2019 XC40 r-design it was so worth the wait! John made sure he had everything ready and done ahead of time for me for a smooth, quick transaction. He even picked me up from my hair appointment in my now car to get me to the dealership! Looking forward to driving my Christmas gift to myself!

I took my wifes car in for service and received outstanding service. Frank and Tabitha treated me as if I were their best customer. All work was performed as promised, on time and in an excellent, professional manner. I was very pleased with all aspects and look forward to visiting again. Great job!!

John Tune is an excellent salesman to work with. He understood our needs. He went above and beyond to keep us as a customer by offering us an incredible deal. The entire transaction went smoothly. I would buy from him again.

Poor customer service. And no help on finding parts waste of time to even called this place

Best car buying experience Ive had! John C.Tune and staff were incredibly friendly and helpful. He took his time to answer all of my questions and make sure I was comfortable moving forward. No high sales pressure. Would highly recommend to anyone!

I called to see if my car was still under warranty and to get service on my car. I saw on their website that they opened at 7:30am and called at that time. My interaction with the service agent Josh was horrible. He was very agitated with me, wasn’t helpful and was annoyed that I called early on a Monday morning. I asked why he was being rude and he said because I’m calling incessantly at 7:30 on a Monday morning which is the busiest time for a car dealership. Well, if you would have answered the phone, and not deliberately hang up on me on one occasion, I wouldn’t have to call 5 times. Also, it’s not my problem if Monday mornings are busy and it shouldn’t have been taken out on me. I am stranded with no car, with 3 kids and a husband deployed and when I called to get my car fixed I was met with an extremely rude service agent and a terrible experience. After asking if I could speak to anyone else he told me no and he would not give me anyone else’s information. So I called corporate about my horrific experience with Volvo of Nashville. They referred me to Darrell Waltrip Volvo who were so friendly, helpful and respectful. Please save yourself some time and avoid this place.

I have been going here for maintenance but I recently had a major problem and had to have the engine replaced. I have to say that John and the rest of the service department team was top notch. It is such an inconvenience to have your car in the shop but they made the whole process smooth and hassle free. And my car is running better than ever before. I highly recommend them!

We went to Nashville to shop and decided on a side trip to see a certified used car at ‘Volvo of Nashville’ my husband happened to see online. So glad we did! This visit was an exceptional experience which resulted with our purchase of an XC60 that my husband has been wanting for a while. This is a family dealership that truly treated us like family. John C. Tune II, Sales Manager and New Car Manager knows ‘Volvo’ and we never felt pushed or rushed into the purchase. We couldn’t be happier with our treatment. We stayed well past close completing and we left knowing we made the right decision. I would recommend Volvo of Nashville to those looking for a good deal and fair treatment. We will keep the shop in mind for any future purchases. Very happy with the positive experience and as always Nashville delivered!Ray and Harriett P.Memphis, TN

This negative review is based on my experiences over about two years with the service manager, Frank, and not based on any other experiences at Volvo of Nashville, since service and parts are the only departments with which I have had experiences. Without going into too much detail, the bottom line is that Frank is a jerk. The costs of repairs at this dealership are also outrageous by comparison to literally any other European auto mechanic shop in town. Between the after-market extended warranty on my car, and my own out-of-pocket expenses, I have given about $9,000 to Volvo of Nashville in two years and have received extremely low customer service during that time from Frank. It almost seems as if Frank wants to run off customers. I finally told him that I wouldnt be back and it was apparent that it made him no difference either way. The original reason for my call at that time was that I was politely trying to make a case for how poor the service is there and inquiring as to whether this dealership offers occasional service coupons like most of the other shops in town. Frank told me during this very brief conversation that I needed to get to my point because he needed to get back to work. Thats when I decided I would never be back. That was quite a few months ago. Today, I called to ask a question and after answering it, he hung up on me. I would recommend staying far away from this dealership.

This is my third Volvo purchase in the last 6 years. I lease a Volvo, have zero problems and great service, enjoy the car, and then just pick out my next Volvo. It is just that easy! I am a Volvo driver for life and would highly recommend Volvo of Nashville as a great place to purchase your next vehicle. Karen was the Sales Manager in Atlanta and recently moved to Nashville. I enjoy working with her so much that I drove 4 1/2 hours to get my car in Nashville! If you want an easy buyers experience, I highly recommend Volvo of Nashville.

I Will Never Buy Another Volvo Because Of This Place!!!!I needed parts for an alignment. The shop I was using for the alignment called and the parts dept refused to even take the call. Their policy is that they do not sell parts nor give prices nor ANYTHING to the public or outside shop because they want to try steal the repair for there own shop. I went there, being the owner of the car, and purchased the parts and had them installed at my preferred repair shop. It just so happened that I needed additional parts. I called them up and the parts dept wouldnt even come to the phone.....again. The kept referring me to the website or come back in even though I explained to the woman that I had just been there only hours ago to pick up the parts I had previously ordered. This is completely disgusting and a mild form of extortion!!!!Thank god for Waltrip Volvo in Franklin. I called them and not only was I able to order the additional parts but THEY DELIVERED THEM!!!! I highly recommend this dealership but because of the disgusting way Volvo of Nashville does business, I will never purchase another Volvo nor will I ever recommend a Volvo because of the way this business extorts its customers and Volvo allow this!!!!These statements are entirely true and I am protected under the first amendment of the constitution.Your experience may be different.....Good Luck!!!!!!!!

So basically the owner is not a friendly person. I pulled up at 5:55 not realizing they close at 6. So I just thought I would look at the cars on the lot. A man comes out and I ask if he was a sales person. Very rudely he says Im the owner. Im thinking excuse me. I asked how much longer were they open. He says we close at 6pm and have every night for 40 years very rudely. Again I didnt know that. I just would not buy a car from someone so rude. He cost his team a sale bc Im actively looking for a car.

I previously considered Volvo to be a luxury car brand. However, after owning an Audi and Lexus and dealing with fantastic service departments, I see a MAJOR difference in the quality of service that Volvo offers. My car stops on the interstate at 39k miles only to need an engine replacement. One of my keys was faulty, so I brought that to them to fix while the engine was being replaced. After my car STOPPED on the interstate, they still charged $400+ to replace a key that was faulty. Fast forward to less than a month later and my speaker is rattling, but they cant get my car serviced for 2 weeks because they are so far behind. Sounds like you should invest in quality people that can service cars a little bit quicker. Now Im going to be driving around with a rattling speaker. Its a completely different service experience than I anticipated with A dealership offering cars at this price point. This will be my first and last Volvo vehicle. Or perhaps it is just this dealership that cant get their act together....Added Note: because of my negative review, I wasn’t allowed to have a loaner vehicle while my car was being serviced. I was promised one and then when I got there, they said no. I asked why and the manager said, “why do you think?” He proceeded to tell me that the owner saw my review and my name on the schedule and wouldn’t allow me to have a loaner. I waited until I got rid of my Volvo before I wrote this part of the review.I find it problematic when a business can’t take criticism and try to rectify issues.

I got my VIN and called for the correct part number for a DIPSTICK and they dont give out part numbers over the phone!! I asked why not, got the pat answer, its dealership policy. INCREDIBLE! Its not as if I asked for an estimate for anything!!! Guess where I will NEVER consider going for so-called service.

John Tune made our used car buying experience - the first in a LONG while - seamless and painless. I do prefer the no-haggle method of car buying, but to find the car I bought at such a reasonable price was just a huge plus. We will need another vehicle in our family within five years, and we plan to check here first!

Purchased a vehicle over the weekend in what was a seamless and easy process. Family owned business with friendly, competent, knowledgeable staff, especially John Tune, who was with us through the whole process. Huge advantage coming here over the wheel and deal dealerships - no haggle approach makes everything so easy. We drove over 2 1/2 hours to buy a car at this dealership, bypassing many on the way - in short...worth every mile!

Josh from the service department helped me turn a horrible nightmare of a situation into an extremely easy and laid back experience. He goes above and beyond to help and has top notch knowledge and customer service skills! He is the real deal and and a down to earth nice guy! While i have never purchased a vehicle from this dealership and can not comment on that experience, I can say that Josh Fahrney is ahead of the game with parts and service!!

John Tune is the Sales Manager and new car manager at Volvo of Nashville. He is a Gentleman and knows his product so well i was amazed! He was straightforward, honest and very professional. If you are going to buy a Volvo ask for John Tune. Don’t even go to Darrell waltrip Volvo they don’t know their product, the prices are much higher and Volvo of Nashville’s sales staff if way nicer and they don’t pressure you like other dealerships. I will always buy my Volvo’s from Volvo of Nashville and John Tune!

Having the time to review and ask questions without pressure was especially good. The salesperson, John Phillips, was kind and patient throughout the process, and we liked that the entire process was transparent, including not having to haggle over prices and actually being able to see the used car values for the trade-in process. That this is a smaller, single-family-owned dealership for half a century was appealing as well; all reviews were excellent, which helped make the decision to buy here. Access into and out of the facility is great, as its more centrally located. The experience at Volvo of Nashville was superior in all ways to previous car shopping at larger dealerships, and I recommend them to anybody whos looking for a Volvo.

John Phillips was our salesman. He was friendly and helpful. He had the car ready to test drive when I arrived. The process to purchase the car was fast. I recommend this family owned (locally ow ed) business.

I just recently moved to Nashville, so finding a dealership I trusted was at the top of my prerequisites. From my first visit just 3 days ago, I knew John Tune III was someone I could trust to give me the information I deserved and not just want I wanted to hear - felt like I had known him for years. I left yesterday with a new car and a peace of mind that I was walking away with a purchase I could feel completely happy about. Thank you.

The service department turned a potentially bad customer experience into a very good customer experience. In addition to routine service and a recall, I asked them to address a very bad vibration in one of my tires. Further inspection revealed an issue with 2 of my 4 tires. The tires have some sort of internal foam ring to reduce noise. It came loose and was wobbling around inside the tire. Ive had issues with bad tires in the past so I knew tires are not generally covered by the vehicle warranty. The dealership explained it would not be safe to drive on my current tires and a new set would be about $1100. I told the service person that I was very disappointed to have paid so much for a car that now needed $1100 worth of tires after only 19K miles. He was very sympathetic and explained that this was an issue he had seem before. For this reason, he recommended I replace the tires with tires that do not have the foam stuff on the inside. I thanked him and told him I would be looking for tires elsewhere. He asked me to give him a day to make the situation right, and I agreed. The following day he called me back and explained a couple of different things. I believe he was able to get two tires covered under the warranty and another two donated from a vendor. The end result is that I had to pay a prorated amount for the warrantied tires so I was out of pocket about $300 instead of $1100. Needless to say, I was very pleased. In a day and age where customer service seems to be nonexistent, this dealership has been a pleasure to do business with (sales and service).

Very quick service of my break rotors. Acknowledged that they were still covered under warranty and did the timely swap. I find this is so uncommon nowadays (vs charging for unnecessary parts/svc). I’ll definitely be back for service here.

Got an excellent deal on a trade-in. No hassles, car runs great and was exactly what I was looking for. John C Tune went above and beyond to make the entire process convenient and easy--couldnt ask for more in a car buying experience!

Volvo of Nashville is an exceptional dealership! John Tune was extremely knowledgeable and helpful through the entire experience. The staff was courteous and helpful; truly a great dealership! I will only buy from Volvo of Nashville from now on!

Good dealership. Friendly staff and reasonable prices.

We own a 2016 and bring it here for service...always been a good experience. I called today to schedule a repair that will probably be expensive and take a few days. I told the service advisor that Id like to get in as soon as they could get us in with a service loaner and he told me that they dont do service loaners any more. Since I live and work 20 miles away, that means I wont be a customer any more. Such a shame when Volvo is really doing well re-establishing itself as a viable luxury brand to for it to be let down by underperforming dealers like this. You want to compete with Audi and Mercedes stores? Even the Kia store I go to has service loaners. From here on out, every time I have our Volvo serviced,(somewhere else), Ill keep a running mental tally of all the money this dealership just threw out the window by scrimping on the customer experience.

Great service and employees. No complaints. Id rather pay a little more and know my car is being worked on correctly.

You know, I just really didnt like the attitude of the guy whose dad owns the place. I went in on my birthday wearing every day clothes and ready to trade in sight unseen for an XC40, Id wanted a Volvo since I was 16 at this point, even willing to build and price the ideal car that I wanted and deal with the 14 week(at the time) wait. Totally dismissed, discouraged, and disengaged. I wound up getting the exact XC40 I wanted elsewhere, and am so happy with that experience that the bad one here was a blessing in disguise.

Nashville of Volvo provided an excellent and outstanding buying experience. They are very honest and straightforward and there was never any pressure to buy. My wife and I tend to keep cars for a very long time (and we expect to do so with our new Volvo), but I would definitely work with them again and I would recommend them to anyone considering a Volvo. They should be an example to all other car dealerships.

Volvo of Nashville had the EXACT car that I was looking for at a price I found to be reasonable. I was most appreciative of the care the salesman took in making sure that the car was as described even to the point of his sending photos before I drove the 4 hours to pick it up

There was a check engine sign on my dashboard and took it there for diagnosis and repairs. After diagnosis and repairs, the sign came back the next day and I had to take it back again for second diagnosis. Its expensive so I didnt like that they couldnt figure out the problem on the first diagnosis.