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Smart Scapes LLC | Artificial Grass | Concrete Pavers | Retaining Walls | Landscape Design | Snow & Ice Removal
832 W Hillwood Dr, Nashville, TN 37205, United States
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Smart Scapes LLC | Artificial Grass | Concrete Pavers | Retaining Walls | Landscape Design | Snow & Ice Removal
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Review №1

Installed an entry sidewalk and sitting area that matched the house vs the generic sidewalk proposed by the builder. Also installed a dining area, outdoor kitchen, and fire pit in the backyard. Extremely usable space created. The designer provided great ideas and was quick to respond. The on-site team works hard, long hours and did a great job on my project.

Sa
Review №2

We had Smart Scapes install the artificial turf in our backyard and it looks amazing! Kelly and the team were very professional and got the job done perfectly! Our dogs also love the new turf! We would highly recommend them!

Br
Review №3

Had no plans to leave a detailed review until the business owner edited their initial response to my one-star, no written detail rating from an eyewash “Please let us know how we can help” after multiple email correspondences to “We don’t warranty pet damage.”Simply put, if you want general landscaping done, find someone else, even if it costs more money.We were uncertain about SmartScapes from the beginning, as the consultation process seemed subpar at best, and once we notified them we planned to go without artificial turf and instead do natural grass, the care level from that point forward for the customer was close to non-existent.The scope was rock work on the sides of the house and the flower beds, seed on the front and back lawn and four small shrubs installed.The rocks weren’t fully completed until reminded, one side of the yard wasn’t seeded at all (so half the grass was green while the other side was dormant, which took over a month for them to come out and reseed this area), and one of the shrubs started dying within less than 30 days.Of course, none of this was SmartScapes fault…David and Rhianne had an excuse at each turn.They don’t “warranty dead shrubs, it’s industry standard”…despite the fact their competitors indeed do, no questions asked, especially during such a short amount of time after install.After several months of routine watering and waiting in hopes that the shrub would come back (SmartScapes recommendation) and the grass would improve, it did not. In April, 4.5 months after the initial work, we had very spotty looking grass, horrific lines in the rock/stone areas that are separated from the grass, and one dead shrub while the other three are thriving.After an email expressing our disappointment, David offered to reseed the lawn and replace the shrub at no cost, and would give us a quote for adding edging to the rock (which was never brought up to begin with).After a month and a week of no follow up, I reached out again with a photo of the grass (with my dog in the background) that had deteriorated even more kindly asking for an update and a new quote for edging.David’s reply was simply two web links to articles about how dogs can kill grass … the type of articles you’d find if you simply Googled “do dogs kills grass” - a completely absurd reply, without providing any other context.During the initial consultation, we also made SmartScapes aware that we had a pet which led to their choice of grass recommendation which turned out to be utterly worthless as you can see in the photos.After this wildly unprofessional email, the decision was made that we would not deal with this level of immaturity any longer.The depths of excuse making and lack of responsibility reek from this company in all areas, and instead of remedying a minor issue that is very much low cost, the pettiness and elitist mindset they embody led to this review.Every opportunity was given to make it right, and SmartScapes clearly had no intention of doing so. Stay far, far away.

Je
Review №4

After searching around quite a bit for a local hardscape company to install a paver patio in our backyard, we settled on Smart Scapes. Weve been blown away by not only the final product, but by the amazing team we got to work with. Rhianne was fantastic in helping us visualize what we wanted, picking out the right pavers and design, and even helping us add a custom fire pit enclosure and retaining wall. The installation team were here early every day, and stayed late to keep the project on time. Santiago, the project manager, went above and beyond and was responsive to all our questions and requests. What a great experience - highly recommend!!

Ti
Review №5

When installing pavers a main concern is movement after installation. About 10 years ago, David and Smartscapes replaced our concrete driveway (destroyed in the 2010 flood) with pavers. No small job as the paver area ran almost 200 ft to the road and a huge turnaround.As of today, nothing moved... no sinking, separation, etc. Every paver is in the exact space and at the same level as when it was installed. People I know in the construction industry are amazed when I tell them the driveway is almost 10 years old.We were so pleased with the work, we had Smartscapes build a water feature on the hill next to our built-in pool. The waterfall is 30 feet from the base to the top... huge. Water flows every summer (we shut it down in the winter since no one is out there) and continue to get compliments.We now have David creating a patio area to replace our 25+ year old cedar deck. Another major project as the deck is over 1,500 square feet. Looking forward to working with he and his crew again...

Jo
Review №6

Never got an opportunity to use their services, sent them plans, and what I was looking for, they asked for some pics, sent that off, then never heard from them again. Guess its a blessing if this is how they communicate. I am sure they are busy, but just a simple Hey we will be able to help but it will be until X until we can get to you, I would understand.

co
Review №7

Contacted Smartscapes for a large backyard project, covered porch, fireplace, outdoor kitchen, bar etc.They texted me questions and I responded in minutes. I provided numerous pictures of our area and a picture of a finished backyard we liked.No response. Had to Follow-up twice. Nothing. Totally unprofessional. Even if they are busy takes 30 seconds to let me know.Found another contractor, we had a deal done in 24 hours, and they already have the drawings and permits ready to submit. They lost a $150k job!!

St
Review №8

My wife and I had Smart Scapes design and build a permeable paver patio in Nashville. It was the first improvement we made to our home since moving to Music City! We even had them add a fire pit and some synthetic turf. It looks GREAT.We were really happy with the customer service and the level of care from the Smart Scapes staff. Davids onboarding process was superb, Rhiannes design was spectacular, and Santiago and his crew did great work.Well definitely be using them for our hardscaping and landscaping in the future!Thank you Smart Scapes,-Stephen

Be
Review №9

We had a patio and walkway added to our sloped yard and Smart Scapes did a great job. They arrived when they said they would and completed the job quickly. The work was done well and the site was cleaned up when they were done. Any questions or concerns I or my wife had along the way were answered and addressed to my satisfaction. If you are looking for a good hardscaper or landscaper, these are the guys to hire. Five stars.

Fr
Review №10

One of your guys was driving on the interstate with a trailer full rocks with no tarp covering it. The rocks were flying out hitting alot of cars.

Je
Review №11

I just want to say that the dog park that Smart Scapes built in East Nashville is FANTASTIC! I take my dogs there at least once per week. I love their work so much I may hire them for a landscaping job at my own home. Super grateful that this crew took time out of their week to make a dog park for the community here in East Nash. Thanks Smart Scapes!

Ma
Review №12

As a small business contractor its very important to find affordable, reliable, and great quality product from subcontractors. Smartscapes has been amazing from start to finish from retaining walls to pavers. I would highly recommend them to anyone looking for these services from small jobs to commercial. Ask for David he will treat you right.

Je
Review №13

Have you ever experienced true excellence in a contractor? We just did. Wow. I mean. Wow. Timely, efficient, kind, creative, problem-solving, quality-focused, great manners, hard-working, worked around OUR schedule... these are all things that represent Smart Scapes. David, Rhianne, Santiago, the whole crew. They were just fantastic. My wife and I are thrilled with our new permeable paver driveway. We highly recommend Smart Scapes for anything you need done that involves hardscaping or landscaping!

Co
Review №14

I had Smart Scapes install turf in my backyard and it has been nothing short of amazing. It looks perfect, but still looks like real grass! They were very professional and got the job completed in a very timely manner. I would recommend them for any of your landscaping needs!

Ne
Review №15

Hired these guys to build a patio and firepit. Really happy with how it turned out. Would do business with them again. The crew was punctual and professional and the designer and estimator were always on call to answer our questions. I highly recommend smart scapes as Nashvilles best paver contractor.

La
Review №16

I love working with Smart scapes Landscape Design!! Every time I call, they are very prompt and helpful! I have really liked every project we have done with them...One being Creating a fire pit /patio area with landscaping and two other landscape projects, all within the past five years. They do great consultation and execution. I also like how they have great ideas and suggestions but are open to my own ideas.I am appreciative of my relationship with David and the others at Smart Scapes.

Ry
Review №17

DO NOT USE - STAY AWAY!! These people were months late starting the job, the workers required babysitting as they kept making mistakes (not straight lines, not following the design, patio much smaller than promised). Now every time it rains our garage floods, Rhianne has been unresponsive to requests for guidance on how to correct (she said they were “accounting for water” in the design). Now some of our large plantings are dying after just a few months. I asked that they replace the 2 dead plants and here is here text back to me: “We dont warranty plant material without irrigation. Thats industry standard. We dont warranty jobs that negotiated not paying their final bill.” I paid $20,000 on a $20,300 bill. The discount, which we agreed upon, was because the patio turned out to be 10x12 instead of the 12x14 she promised. The bill should have been discounted further if you really subtracted the full cost of materials they didn’t end up using. THESE PEOPLE ARE UNPROFESSIONAL - STAY AWAY!

Ch
Review №18

Smart Scapes did a great job of making sure that the underground drainage they were about to install was going to meet my expectation. I was not at home when they arrived. Foreman Santiago, made videos of the piping layout they were planning and sent it to my phone me for my review. After reviewing the piping laid out on the surface I was comfortable giving them permission to proceed. Would highly recommend.

Ry
Review №19

Great experience with Smart Scapes! They communicated well, were very flexible to our ever changing wants and worked extremely hard. Project was completed in a timely manner and the final product is exactly what we had envisioned!

Ca
Review №20

Highly recommend! We had a 2 car concrete pull-in off our driveway installed. David and his team were very nice to work with - communication, timeliness, quality of work and fair price. They went above and beyond to fill some old holes in our yard as well with the excavated dirt. We are very pleased with their work.

Ca
Review №21

I loved working with Smartscapes. Rhianne and her team do an amazing job! They took what we envisioned for our outdoor patio and made it a reality and made sure to take care of all the things we didnt account for to make this project perfect. They were efficient tidy, when they left us to enjoy our new patio, the lawn was taken care of and they left no trace of any construction. They even relocated plants for the project too! Would highly recommend.

Je
Review №22

Thank you Smart Scapes for the incredible design and completion on 3 separate projects. What a great experience to work with David and his crew. The 3 projects were: 1) an exquisite gravel driveway with a cross tie retaining wall, 2) all new front landscaping with a beautiful rock scape 3) a natural field stone path with a rustic look to wind through the trees from street to front door. What I appreciated with David was that he listened to what we wanted and he translated everything into the design we wanted. This experience was just fantastic and we are very happy. The workmanship and follow through was great. Thank you.

Sc
Review №23

Super easy to work with and the crew was very hard working and polite. End product was exactly what was delivered.

Ju
Review №24

David is the man! Great on communication and schedule, always keeps me updated. His guys are awesome too, work from sun up to sun down!

Ch
Review №25

Smartscapes has completed two separate landscaping projects for me. They have been incredibly responsive, knowledgeable and professional at all times. I couldn’t be more pleased and satisfied with the work that they have done. Their pricing was reasonable and both projects were completed within a few weeks of my first phone call requesting help. Highly recommended!

Ty
Review №26

From initial contact, to consult, to completion, the team was great! Very easy to work with. We’re extremely pleased with our new brick paver patio and would highly recommend these guys for any project. We’ll be using them again for future projects.

Mi
Review №27

Asked for a quote and after I sent pictures of the area, my address and email address (as request). I received a text with 8 different pavers and told it would cost about $20 a foot. Their webpage says the do design and install. I’m not sure how I get an idea of what they can by a text with $20 a foot on it. I would say if this is any indication of their professionalism and desire to serve a customer, I won’t be doing business with this company.

Jo
Review №28

Extremely happy with their work and the way our yard turned out! They were very responsive from first communication throughout the project! Great work for great value!

Do
Review №29

Had a really great experience with these guys. What I really enjoyed is how much each Smart Scapes Crew member took responsibly for the project, whether it was the designer or one of the hardscape technicians who installed it. Overall I was very pleased. We got a great permeable paver patio in Nashville for a great price. Would definitely do business with them again.Best,-Doug

so
Review №30

Everything about the work was fantastic. We loved the plan that Rhianne made and the workers were fast and courteous. We couldnt have had a better experience.

Ho
Review №31

We hired SmartScapes to do the stone patio and coping around our new pool. Both Rhianne and David are super personable and make it easy to plan such a large project . All in all we are thrilled with how everything turned out . They were on budget and on time and responsive when there was an issue or we had questions or concerns . They were even able to fix one issue we had towards the end that was not an easy fix. I would recommend smartscapes due to their extensive knowledge and technology that come with their services .

Be
Review №32

David and his team (especially Galen) did an incredible job adding on to our screened porch with a new fireplace, adding a new deck with a cook area/grill, and finishing out underneath the deck with pea gravel. It was a big undertaking, but the guys were here working hard even when the cold weather set in. They helped with suggestions and ideas, made sure everything was finished out nicely, and we are very pleased with the final outcome!

Ja
Review №33

David and his team transformed our dull backyard into a usable, dog-friendly, and easily maintainable space. They installed retaining walls, leveled the yard, laid turf, improved site drainage and installed large stone steps and stepping stones. They had great suggestions and vision for the space. David was easy to get in touch with when we had any questions during the installation. Their team did all this in less than two weeks. It was like being on HGTVs yard crashers (but without the cameras)!

Re
Review №34

Fantastic experience working with Smart Scapes LLC. I had to get a new permeable paver parking lot for by business, due to new code compliance regulations on storm-water mandated parking lots in Nashville. David quoted me a fair price, and his team were in and out in under a week. Now my parking lot does not collect water, does not pose slip hazards for my customers, AND its all up to code! Thanks guys!

Ba
Review №35

We asked for a wall around the rose bed and some other work. Smart Scapes did excellent work, completed it on time, and made me feel like a valued customer. I recommend them without reservation.

Bi
Review №36

We had David and Rhianne design and build a custom patio in our backyard. It turned out fantastic! Were really pleased with it. We went with a patio, sitting wall, and firepit. Now we can finally enjoy the Nashville weather OUTSIDE. The Smart Scapes installation crew was also great. Very professional and kind. They worked fast, and they did good work. Overall we were very pleased.

B.
Review №37

I hired Smart Scapes LLC to install a permeable paver patio in my backyard, sort of functioning as a picnic area/play area for the kids. I love it, the kids love it, the missus loves it, we all love it! David and his crew did a fantastic job.

Ec
Review №38

My husband and i hired smart scapes to install a permeable paver patio in our backyard. My hubby is a grill master so we also had them install an outdoor kitchenette and grill. Weve spent almost every afternoon out there since! Talk about a great way to spend social distancing! Would highly recommend this nashville paver contractor. We will be using them again!

Ch
Review №39

Irritated that I have had two cancellations from this company. First appointment I was called 10mins before my appointment and said he was out of town for something which I said was okay because things come up in life. Second appointment latest that could be had was 4 so I said thats fine with me Ill just have to leave work early which I mentioned. Left work early got to my house waited till 4:15pm to call and check. Come to find out he forgot which I even was going to let that go because he said he was on his way. I get a call back a couple minutes later and he says he is going to cancel again because it will take him to long because traffic was bad then and wouldnt get home till late..... I went out of my way to accommodate and even let things go because life happens and all I got was like Hey sorry I just forgot my phone didnt notify me. If you cancel 10mins before on someone and they are still wanting to do business with you the least you could do is hold up your next appointment.Gave two stars instead of one only because I know things happen.Edit in response to the owner: It was never made clear that those times were not good. You agreed to those times with no problem and if you had not forgotten about the appointment you would have missed rush hour and been there with no problem.

S.
Review №40

I had Smart Scapes LLC install synthetic turf in my backyard. I simply could NOT get grass to grow there. Too much shade from my trees, which I wanted to keep. I was hesitant to do a synthetic turf option; but I found out that Smart Scapes LLC offers an eco-friendly turf, a recyclable product that lasts a long time and then is totally recyclable once its time to replace it. That sold me. Now I have a beautiful, low maintenance backyard. Couldnt be happier with it. Big shoutout to the Smart Scapes team for doing such excellent work.

Ch
Review №41

Who would have thought that replacing a driveway could actually be fun? I had been dreading this project for some time, but it was finally time to dig up that old beast. My driveway had become more potholes than actual driveway. Were talking a bone-jarring entry and exit to my home. Not fun. Anyway, I hired Davids crew at Smart Scapes to come in and completely tear out the old driveway and replace it with permeable pavers. Now I have a styling and cool, sophisticated driveway that is not only brand new and of a paver style (way fancier than asphalt or concrete) but my driveway also transfers rain through the driveway and into the ground beneath. So no more water pooling on my driveway, which is a huge bonus. Thanks Smart Scapes!

Gr
Review №42

Did an amazing job cleaning up a previous contractors mess and building a beautiful new retaining wall.

Ja
Review №43

Really great experience working with David, Santiago, and the rest of the Smart Scapes crew. This team is fast, efficient, and they have a strong attention to detail. We hired them to install driveway pavers for us, since our old, asphalt driveway was more than a little worse for wear. Smart Scapes used a mechanical overlay technique to complete the job in just a matter of a couple days. Very impressive. And thanks to the skill of the install crew, the new pavers are very uniform and precise. We’ll definitely use them again on future hardscaping tasks.

Ch
Review №44

We hired David and his knowledgable crew of Nashville hardscape technicians to come out and assess our tall n skinny Nashville home. We really wanted to build a cool little patio and outdoor kitchenette, but there is just almost NO ROOM at all at our place here. Major bummer too, because the Nashville weather is so beautiful, we really wanted an outdoor dining area.Anyway, David, Rhianne, and Santiago worked together to create an incredible space for us. I dont know how they did it. They are clearly just magicians. They were able to use permeable pavers to build a permeable paver walkway, paver patio, and outdoor kitchenette, complete with grill and counter space. And they did it all in a yard thats probably the size of our master bedroom. Needless to say, my wife and I were very impressed.If yall ever need a hardscaper in Nashville, Smart Scapes absolutely has our very best recommendation.

Mi
Review №45

Smart scapes is an amazing company to work with. They transformed my property!

To
Review №46

Professional, courteous, exceeded expectations. and, offered great suggestions and options! Would definitely use again.

Mi
Review №47

We work with Smart Scapes on a weekly basis and they continue to exceed expectations. Their quality of work (Pavers, Landscape, Irrigation, Design, etc.), employees, and quick response times make them the top contactor of their field.

Re
Review №48

As a self-employed freelance writer, finding companies to work with who value me as a team member and not “Just another contractor” can be challenging.After six years in the business and dozens of companies I’ve worked with, I have yet to find a business that has made me feel at home like Smart Scapes, LLC does. I met the team at a networking event shortly after moving to the Nashville area many years ago, and their CEO, David, immediately offered me his hand and introduced himself. He showed an interest in my work, and he decided to bring me on to help write marketing materials and educational packets for his clients. My role in the company is to show clients and employees alike just how valuable a perfectly designed, installed, and eco-friendly outdoor space really is.Since then, I’ve been a part of the Smart Scapes group. I’m not an in-house employee, but these guys treat me like family. They invite me to all of their weekend feasts, their after-work-hours collabs, and their Thanksgiving Friendsgiving holidays.This is a company that cares about their team. It’s a group that believes in empowering everyone they come into contact with, employees and clients alike. The Smart Scapes leadership helps employees improve their skills in other areas of life too, making for a company culture that is quite meaningful and valuable.I’m very grateful to be in their group, and I encourage anyone who’s interested in working with a GREAT Nashville team to reach out to them.

St
Review №49

Smart Scapes was quick to respond, efficient, and timely in their high quality work. They produced a great design and final product.

Jo
Review №50

As a member of the property at my Church, I have engaged Smart Scapes to help us with many projects over the last few years. Its difficult to be too specific about what they can do for us, as I find it difficult to find anything they cant do. Notable projects completed include landscape design and installation, of a 30 car parking lot constructed with permeable paver blocks to comply with storm water management regulations in Metro Nashville. They also have repaired dry-stacked stone walls damaged for various reasons. They recently completed a playground for 2 yr. old preschool children, on time and within the budget. This project received rave reviews from the preschool director.

Ri
Review №51

David and his team just finished a major project at my home. Forest Hills mandated that my replacement driveway be ‘permeable’ to prevent excess water runoff, despite the fact that the original driveway had been there at least 50 years. After extensive research, my wife and I chose David and SmartScapes for the job.They demoed my existing driveway, rebuilt my patio, and added new side walls using nearly 6000 ft2 of Belgard permeable pavers. The work was done well, on time and on budget. They were easy to work with and David was great about responding to my random texts and questions at all hours of the day and night.We have the most permeable drive and one of the most beautiful in Forest Hills. I could not be happier with my new driveway and plan on it lasting for several generations. Thanks again to David and his team.

Em
Review №52

Rhianne and the team were amazing from start to finish, Rhianne gave design recommendations for a large patio and the end result looking fantastic, couldn’t more pleasedWould highly recommend smart scales

Ki
Review №53

David and his team made our pool area the toast of the town! Extremely particular in planning.

Information
100 Photos
53 Comments
4.8 Rating
  • Address:832 W Hillwood Dr, Nashville, TN 37205, United States
  • Site:http://landscapesnashville.com/
  • Phone:+1 615-356-0139
Categories
  • Landscaper
  • Concrete contractor
  • Landscape designer
  • Landscaping supply store
  • Paving contractor
  • Paving materials supplier
  • Snow removal service
  • Turf supplier
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
From the business
  • Identifies as women-led:Yes
Service options
  • Online estimates:Yes
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