This is a HUGE Home Depot.Feels great to have this Home Depot on a drivable distance.The only concern I have is- sometimes I find myself running between their staff for for answers, they keep pointing to someone else and the chain keep building up.Overall its a great place and the stock they have is very good.

Worst experience ever. I placed two orders for pick up and one got ignored. Wait in store for 20 mins for online order pick up and no one helped or asked. Staff couldn’t care less about your concerns or complaints. I would give negative rating if possible. Avoid at all cost.

It looks like honesty. on the windscreen, the price is actually several dollars more.

There were no staff available to assist in the appliance dept, asked a couple of associates that directed us to the service desk after one paged a manager to the dept. We went to the service desk to ask about the product and the rep at the desk told us that there was no one available to assist us and that all managers were in a meeting. Another clerk proceeded to look up the information in the computer providing the best customer service that she could provide under the circumstances.Because of the lack of customer service provided we went to Lowes and purchased the same refrigerator.Working in retail myself I understand businesses cutting back on hours but the appliance dept is one area that should never not have coverage. It was a $750 sale they lost.

Home depot was awesome! Customer service was excellent and every employee was very helpful and nice👌

Bottom line. If you want it, they have it. Will everyone smile at you--probably not but who cares. I dont go to make friends, I go to get things done. Online ordering and curbside can be convenient too.

Very knowledgeable staff who pay attention and ask if you look like youre looking for something.

Just finished our backsplash! Everything we needed and more at Home Depot!

Overall a great store. Sometimes the parking can get a bit crazy and they dont always have what you need, but the staff are super helpful. Prices fluctuate depending up on the time of year, and whats going on in the world, but generally if you need something for a home project, you can come here to get it. Great layout that actually makes a lot of sense too

This place have great quality material products and staff is very helpful

Only visited the garden center and was impressed by the vast inventory. Lots of people around to help you as well. Flowers and plants all look healthy. All good here.

Friendly and knowledge staff. Many are willing to give you handy tips on how to use the products you are buying or bring over someone else who knows.

Beware - Store affiliates do not look at your ID or look at your phone when you order online for in-store pickup. Anybody could pretend to be you and would have no problem stealing your order. Above all else, their website falsely advertises in-store inventory to get you to come in by accident. Dont expect your order to be ready for pickup when you arrive. Their customer service ignores your concerns.

Found everything we needed and they offer veterans discount too.

Quick in and out. Used the locker pickup was nice.

Always helpful for my home stuffs

Today my daughter needed help getting a cover for her bookshelf, this guy named Mike was so extra nice, he knew exactly what he was doing knew everything she needed, helped get what she needed had so much patience. Please let Mike know he is amazing and we thank him so very much.

Pretty good but a little unorganized and a lot of workers werent wearing masks.

Insanely slow service at the pro desk. I came to pick up an online order and buy some more material, and have had to wait for more than an hour for the one guy working the desk to come help me. I can see my order on a cart, but cant just take it even though its paid for? Im never ordering online from this place again and will be cancelling my hd credit card once Im done with this fiasco.

Appreciate these guys very helpful and informative in and out fast with what I needed

Suddenly lack of parking space,difficult to get in and out, it has lost parking space due to new business in front, it swallowed lots of parking spaces.

I love repairing stuff so Home Depot is like Disney world for me 😂😂😂

Neat clean and little crowded. They do have good collection of nursery for garderning.

This is my happy place. Plants are cheaper than at lowes, although lowes has some more uncommon plants than home depot. The indoor plant section is fantastic. My only negative is that their roses all have mold on them, which transferred to all the roses in my garden. I get everything at home depot except roses.

Gender discrimination is at an all time high here. Some how. I was greeted as a male. When entering. Then again by kevin. This is puzzling. I was greeted as a female when cashing out.. this actually made me feel at ease.I understand the mask is required. But if your unsure on greeting a person. Or talking to them.Just sayHi. Can I help you find anything (look no conflict)Hi can I point you in the right direction.Leave the male/female out of it...

I know its not this particular stores fault, but the website shouldnt mark things available for in-store pickup if that means theyre going to order the parts from vendor and it will be at the store in 3+ weeks. Even worse, definitely dont tell me my order is ready to pick up if its only partial and there are other parts that are 3+ weeks away. The idea here is convenience. And theres nothing convenient about driving 30 minutes to pick up half of your order and them waiting 3 weeks to get the other half. Dont offer available for in-store pickup if its not actually there!I leave this feedback for the Natick store because one of the kids that helped me gave me attitude when I suggested they provide the above feedback to corporate somehow. You should have read your email receipt. Not happy.

Will Neve go to the Natick store, since i bought a washer and dryer and its been more than 2 months still i am unable to us since the delivery team couldnt install it . i have been following up with the store no one takes responsible and i aske for a discount at least and they took my details and never called me back ......

Has always had what we went there looking for, and we definitely prefer it over Lowes. Pro tip: Ive found that its easier to find assistance on the right-hand side of the store than the left. Happy Home Improving!

On the smaller side for the home depot chain but not lacking in variety, the staff in the paint dept was super friendly and offered up ideas and suggestions on what brand type and amount i needed . Store was well stocked and check out was a breeze.

They were very helpful in the Rental department

Good people. Good service.

I went to the Home Depot 339 Speen st natick ma this evening and what terrible service! I went to self check and the gentlemen only scanned my items in. I had two packs of light bulbs which he threw in my carriage and also put my broom and mop on top of them. Then he was standing so close and made me extremely uncomfortable. I paid 132$ for all my items. Then another women was standing in the door way like I was stealing. Then another women was at the desk without her mask on. I then left the store and called the store to speak to a manager who did not have cooperate numbers at all. She then proceeded to put me on hold to go to the Selfscan clerk. Not sure why she is worried about the clerk when I’m a paying customer. The customer always comes first, I work in retail for 12 years that was an awful experience. I’m Appalled by the service I received besides the women in the paint section she was extremely nice!

Ordered something online and picked up at the desk. Usually do curbside, which is quick, easy, and convenient.

I just love Home Depot its like Toys R Us for me but one thing I do wish that there was more help on the floor when customers have questions or need help because the service there is really good everyone so kind the only thing is Home Depot needs more people on the floor other than that you rock Home Depot I love coming there

Had almost all the items I needed for two big projects. Maybe next Ill get everything.

One of the largest homedepots Ive ever been too. A bit cluttered but... The workers are so much more visible and helpful. Mike i the locks and doors department, seemed to have gone above and beyond when helping me. Setting me up with 4 door knobs and dead bolts (total of 8 locks) with all matching keys while Mike was working that out I checked out the plants department. Huge selection even more so, a healthy selection. I even asked another employee, Adam, for help in regards of heat guns. Lesser personality but definitely helpful. He walked us to the wireless heat guns and then directed us to the paint department for the wired heat guns. I had a chat with one of the paint associates who was also friendly. I even had time to check out the huge lumber selection. . On my way back to the lock department I had a good conversation with two other associates, Paul and ANOTHER MIKE! Nice guys, we had a good conversation. Finally decided to leave and check out was fast, the lady was very nice, quick and easy. I typically prefer self check out because Im fast, friendly and efficient, but she was worth going to a checkout lane. Ive never cared about homedepot before this trip

I returned a spray can today, to replace it with the same exact brand and the same everything but different color. They charged me $4 more. Such a crooked way of doing business.

Where else would you go

Places looks nice and clean

I bought an indoor plant Bonsai. The best prices for the garden. And small nails for some 👧 projects. My husband buys a lot of stuff for friends veranda project.

They make renting a truck so easy

Its Home Depot. A better than average one, but still a Home Depot. As at most Home Depots, finding help is a challenge.

The Home Depot at Natick, has very helpful customer service.In particular, Fred is very helpful and has great problem solving skills.Yesterday, i had a showerhead with a broken flange. And couldnt find a replacement.But Fred was able to help with finding the replacement for the broken part.Fred also found a workaround alternate part and took the time to assemble everything for me to just install the shower head.

My best hangout with myself 😜relax

As a local plumbing and HVAC contractor, I sometimes have to rely on Home Depot product warranties for my clients. Recently I had a client with a Rheem gas tank less water heater, installed 5 years ago by another company, that had a defective (leaking) heat exchanger. Melissa at the customer service department bent over backwards and went above and beyond for me when there was some confusion between the manufacturer and Home Depot warranty. She came in before her shift even started to call Rheem first thing in the morning to take care of the issue. My client, as well as I, are more than grateful for her efforts as we were able to get the unit ordered and the warranty in place. Thank you Melissa!

Found everything I was looking for. Staff was super helpful and polite. Clean store. Great buys!!!

Decent facility. The Lawn and Garden department came up short with what I was looking for.

Due to issue with an online order I had to go to the store. It took multiple people to finally help me but then my card was charged multiple times for one transaction.

This place is out of control. I called twice. The first time I asked for the window department, and the robot said it would send me to someone that could help me. It rang prob 20 times, then switched phones and started ringing another 20 times, finally the contractor help desk picked up. I told him I wanted the window department and he said hed connect me. It started ringing, and rang for about 10 times and then the infamous dial tone.I called back. This time I pushed 0 twice to avoid the robot. I still got the robot saying that he would send me to someone that would help me. Its been ringing the whole time Ive been typing this. I bet you its over another 100 times. I did get a breather for a minute and a woman robot came on and said thank you for calling Ill connect you to someone that can help you. I got brief elevator music, then back to another torturous ring ring ring. were probably up to 200 rings now. If you have time to waste be my guest, Im going elsewhere.

They dont have anything where it is supposed to be and what they do have isnt really needed by a person that actually knows what they are doing,Its the biggest problem with these so called hardware stores.

Bought Balsam Fir Christmas Tree. Many selections. Cut fresh bottom, wrapped and tied to my car securely. Quick, convenient and reasonably priced. Recommended for the holidays.

Very Helpful staff,Got what I wanted in less than 5 minutes.Terrific!!!!

Picked up an online order of a toilet using curbside pickup. It all went smoothly.

Read Bellingham’s review. l left there came here for the ease of returning an item. Bellingham I was hazed and was given the “Karen” attitude by all the Karen’s. Walk into Natick. Swipe my card, scan, scan,scan and out the door on with my life.Bellingham Home Depot needs to send their employees here for training.

Manger Mike cunin is the worst. While we were buying plants he started employee. So unprofessional

All the lines usually move quickly and the staff are nice

Awful experience. Went to get some black pipe. Their pipes are on the wall loose. As I was grabbing my 10 pipe another one fell of the second story shelf, tearing my boot and crushing my toe. No one cares about personal safety there. Enter at your own risk. You better wear steel toe shoes while shopping there.

Very helpful associates.

The green area nice, lots of products and materials for this season and more

Atrocious customer service. You’re better off going to Lowe’s, Ace or pretty much any other hardware store.

So tonight at around 8 30, i bought two items and went to get gas. I never got out of my car and realized I didnt have my wallet. I went back to search at the store and there were about 5 employees getting ready to close up. Apparantly no one turned in my wallet and i tore apart my car so it is either at home depot (either in store or parking lot, one of the two customers left picked it up, or an employee picked it up. I asked to see the tape and the manager was helpful as he could be, so we ll see if someone can look at the tape from last night and find out what the heck happened to my wallet.

Helpful cashier staff but very unorganized in store staff.

We just went and bought a couple hoses clamps and stuff everybody was real happy and smiley and directed us to the right locations really fast it was very nice to get in and out quick time is money

Untrained staff. Very little staff available.

Staff helped us find item we needed and cut to size

On line order was very smooth. In and out

Needed spray paint n the like.

Always have what u want

The best Home Depot store that I know of! Great customer service!

Prepaid log splitter at register. Went later to pickup (it had to be prepared for pickup). Store seemed understaffed, Log Splitter in isle was not tagged as sold. Took almost 40 min for staff to identify the Log Splitter as having been prepared for my pickup. Grateful to on floor staff Joe for help in finding/solving what I bought. Guessing that pandemic staffing is unusually challenged in size. Otherwise will continue Do-It-Yourself project buying there.

Im so glad this store was here, otherwise I wouldnt have been there. This is like writing a review for a stoplight.

The employees are very nice and friendly 🥰

Upon checking out in the self checkout line, a employee stood directly behind my cart. I asked if there was a problem and he counted the items in my cart and asked if that what I rang in. I told him yes and showed him my receipt. Than i asked if he thought I stole something or if there was a problem and he smiled and said no. As we were speaking another older woman came over and did the same thing. Looked at me and my cart and said it was their job to check on ppl because it was a self checkout line.EVERY self checkout line had ppl and both of these employees were looking at my cart. I didnt even raise my voice considering how mad I was. I did ask the guy if he would like to escort me to my car. He said no but conveniently followed me outside and smoked a cigarette.I did tell Joe the manager who seemed sympathetic but idk what happened.Jill was also very very nice.I was RACIALLY PROFILED buy NOT ONE but TWO HOME DEPOT IN NATICK EMPLOYEES.MY FAMILY AND NEIGHBORHOOD WILL TAKE OUR BUSINESS to Lowes!!!

I just bought a house so I live here now. Also I just got a new sink+vanity and faucet here 2 days ago and its awesome.

Pro service people looked at you and walk the other way.no one is in line when they finally come to you they are not very polite.

I had quite a list of items to buy and they had everything I needed. All the workers I asked for help gave me great service. It was pretty crowded though. There were arrows on the floor to keep isles 1 way but no one was paying attention to them.

It always saves the dayHelpful staff

Few knowledgeable empolyees. Lumber is lousy.

Easy to get in and out of and had helpful staff.

Best place if you need anything else.

Way better than the Waltham or Watertown stores which are dilapidated and disorganized.

Way better customer service than the one in Watertown

Helpful place

Never, ever order something online. I ordered online, they must have routed to Natick for delivery. they delivered on time but only 1 of the 3 things I ordered. Ive called multiple times and cant get anyone to help me. main Home Depot number online referred me to Natick since the order was routed to them for delivery. I called Natick and they referred to customer service but the phone just rings and rings and rings. When I finally spoke to someone at the main Natick number they told me that Id just have to keep calling back until someone in customer service picked up.

As a place to buy lumber, or tools or equipment its fine, but God help you if you need any assistance (because you wont be able to find an employee).I come here often. I usually am just buying one or two small things. Last week I got two gallons of paint. That took over almost two hours. This week I needed to buy some pipe and have it cut. That took close to an hour. I wish I could just leave and come back when someone was here, but no one is ever there.

Used rental truck, all went well.

Great please to buy tools and supplies and other Coventry electricity and Plumbing

Charbel is the best appliance salesmen of all time.

Of all HD in area...has one of best in-stock selections over more regional/suburban HDs...

Clean store, you can find pretty much anything you need except a staff member to help since theyre always busy looking for someone that can help you.

Really rude guy guarding the garden entrance, yelling at people about not using this door, go around to the main door and WEAR A MASK! GEEZ, cant you put someone out there who has a little better customer rapport? The messages could be delivered so much nicer. Put back my plants and left. Saw the next guy literally drop what he had into the ground and leave too.

Employees are either all over you to help, or nowhere to be found. There is no in-between. The sinage clearly states no dogs except service animals, but there are always random, non-service animals throughout the store. We even found poop on the floor once.

Very good stores where all home construction materials is available.

I bought ant traps there a week ago and read that they had curbside pickup. They did not, and I was prompted to walk into the store, go up to the desk, than walk a different way out a different door. employees were wearing masks but most of the customers were not and they were not really keeping their distance. If you need to stay safe I would not recommend this store unless they assure curbside pickup or make all customers wear masks.

Whether on the phone or in person, it is near impossible to get ANY customer service at this location. I often call and wait until the automated machine eventually just hangs up because no one answers or you just get transferred over and over without ever reaching the right department. The Pro Desk is completely unreliable as well. I went into the store last Friday to pick up an on order due that day and spent 20 minutes asking 4 different employees (while numerous walked by without acknowledging that I was waiting for help at a desk that was still open with no one attending it) to eventually just get someone from a different department with pro desk experience just to tell me my order did not arrive as planned. Im at a complete loss if words with how this store is managed. I rarely need help as Im more than familiar with my way around the store (I even worked at a home depot years ago and didnt see this complete lack of accountability), but when you MUST get support at a Pro Desk as there is no self-service option, my hands are completely tied. Will never do a special order here again. Please teach management how to run a business. This place is in dire need of help.

Another home depot with not enough help

Home Depot Natick you need more experts like Neal in your Garden department. Neal rocks and made it super easy when it was Super crowded. Great to sea America coming back to Home Depot and having awesome assistance like Neil.

Decent pricing and better stock of basic fixtures than other neighborhood store.

Great local store. Better than the one in Marlborough

Home depot sells inferior products and they simply dont care.Support you local hardware store over big box.