Store clearly marked with social distancing markers and clear direction arrows on floor. Well organized and stocked. Clean and efficient at the checkout. They sanitize counter and keypad on card reader after each transaction. Everyone is wearing masks and following protocol. You can feel good about shopping here.
Great selection, a bit of a mess. Doesnt have nice writing/journaling supplies which seems like a missed opportunity. Excessive glitter on a lot of otherwise decent stuff. Scary amount of candy up front.
We love this place for shopping 🛍 there will be some coupons always which will save you some money. If you don’t remember about the coupon, the staff are very helpful in reminding you about the coupons. Michelle (manager) is extremely helpful and kind, her attitude and customer support is just outstanding. We’ll definitely go there again and it’s our first spot for any home Decor shopping.Special thanks to Michelle!
Well Michaels is like a treat for little ol artsy creative me. I love to wander around to be inspired to try different projects. However for me, I find this chain to be on the pricey side. That being said they do offer awesome selections and their framing services are top notch in my opinion. So its really about what you are looking to accomplish.
Nice store but still doesnt have Google/Apple pay service! Nowadays you can even fill up your tires with that service...
Excellent place to review our hobbies and start to do whatever we want.
The store is set back from the road, and the sign from the road is easy to miss with everything around. Ive driven by it a time or two going to this store. Other than that its really clean, friendly staff.
One of the better Michaels, with clean layout, helpful employees, and a good depth of stock. Online coupons and frequent sales make a fair number of purchases better deals than online mega-retailers. And you have the plus side of instant availability & local presence (and returns, if needed).
Nice place tok buy party supplies and others. Nice employees.
They are a fun place to go for craft ideas and supplies although the quality of some of their items like beads and yarn is not the best. Specialty shops are better for this. Also, the stores are not adequately staffed. The salespeople on the floor often have a crowd of people around them waiting to be helped. It is not the workers or the managers who are at fault - they work very hard and try their best to be helpful in a timely manner. They simply need more employees, which is a corporate issue. The store is kept organized and clean and I do enjoy shopping there. Sometimes their competitor, AC Moore can have better prices, so I shop both on items that are available at both stores.
My daughter and I each had fairly large pieces to frame and were extremely fortunate to be helped by Ann in the framing department. She was very personable, professional, creative and suggested the perfect mats and frames to enhance the artwork. The finished products are beautiful. She is a credit to her store. Thank you, Ann.
This is a great place to find craft idea stuff. Have been there many times, much better than AC Moore and the checkout is a lot easier. I have always gone in looking for one thing and come out with a load of other things that I could use. I would highly recommend this as youre number one craft store.
We went to Michaels for the Kids Craft every Saturday and it was great! My 3 year old was able to pick a wooden frame, paint it with an array of colors and use foam stickers... all for $2!
Always full of surprises! Heaven for creative people.
Excellent place to get all household items, kitchen, bathroom and closet items. Good shopping for all art items, woolen, canvas boards. Now lots and lots of Halloween items
Had what we needed, great store for artsy stuff
This is an excellent store. It focuses on do-it-yourself craft supplies, but also has picture framing, toys, games, and craft kits for children. Good coupons are usually included in the Sunday newspaper, and also available on the chains website.
They were having a GREAT sale. Went in to buy 1 thing that I know was $3.49.....spent a Lot more, and the senior discount helped me out.
Decent craft store, had everything I was looking for. They have a good selection, but you have to shop with sales and coupons, or else youre being overcharged. Even then, my mom paid $40 for a fake looking poinsettia that she wound up returning, and that was with a rather large discount. However, she did find all the tissue paper she needed at a good price. I got my stretchy band that I needed to finish a dress button hole. Yarn selection was ok
My experience at the Natick Michaels has always been pleasant. I have always found the framing staff helpful and professional and have had countless frames completed by them.Unfortunately, on my last visit, the staff member, Kelsey, who attended to my daughter and me was rude and disrespectful. She expressed herself as bothered to assist and unwilling to be of assistance. In one instance, she sighed out of annoyance. All this from a staff member. It was shocking to be treated as so by an employee at Michaels and an individual working in customer service. When I made Kelsey, the staff member who attended us, aware of her behavior and treatment towards us, her negative behavior towards us escalated until I found myself requesting to speak to management. Its unfortunate to be treated as so in a store one frequents often, but the reality is that there are so many individuals in the customer service sector that lack the skills to work with others respectfully and they do a great disjustice to the establishment they serve and represent. As well, as to the customers they uphold to serve with dignity and respect.Interestingly, my daughter and I visited the Natick Michaels 2 days prior to the incident above and were served by the same staff member at the register. I remember us experiencing her as unpleasant and unfriendly.
I had a wonderful experience in the framing department at the Natick Michaels. Ruth was attending me and she was great, she answered all of my questions, gave great advice on products and techniques for matting and altogether gave me her undivided attention for the entirety of our interaction. I would definitely go back to her for future projects.
I typically visit this store during lunch hour. It is chronically understaffed. mes, I have spent most of my time searching for the exact items I needed, carefully choosing and matching colors or all items needed for a project...only to get to a massive check out line with one register open. Out of time, I dump the basket and walk out. This has happened no fewer than 7 times in the past year.
I think this has a better inventory and more helpful staff than the AC Moore in Shoppers World. Make sure to go on the website and get their latest coupons before you shop, they always have them. The store is bright, well organized, and well stocked.
Easy to get to and easy to park. The store layout is nice. They do not have everything I need, but no store could stock everything. I would love to see this store become a Michaels Warehouse (in addition to their regular items, they would sell all their overstock items and discontinued items). This Michaels could be like Hobby Lobby. They could buy the Golfsmith next door and expand their store.
Associates very nice except for the cashier that assisted me. I guess he didnt know how to say HI/GOOD MORNING - THANK YOU!
I love this place. Great prices for great arts and crafts supplies. I cant wait to go back!
This location is great. My wife and I enjoy just walking around this store. The arts and crafts possibilities are limitless.
Well....um...i went there to demolish the store...soooo
Helpful staff. Can get most everything arts and craft related.
Decent craft store. You can find pretty much anything for any project here
Amazing story. Them has everything you need.
Love going to Michaels its like my second home! Has almost everything you could possibly need for crafting.
Lots of craftsy stuffEverything from wedding supplies to supplies for school projects.They have a small selection of supplies.for leather working (one if my interests).They have lots of supplies for artificial flowers for some reason. I dont understand that, but it must be popular.There are lots of supplies and activities for children. In fact, I never see a kid coming out if Michaels without a huge, excited smile on their face.The technology surprise there is in the Framing department. You can bring in your print or photo and theyll scan it and then you can see it on a variety of frames on their screen. Brilliant use of tech!A fun place.
Terrific help at the framing department, thank you!
Fun place. Lots of ideas. I just dont go here much
I enjoy crafts as a hobby and Michaels is a great place to find what you need. Very happy to shop there
Love Michaels for their framing service. The staff is knowledgeable, helpful, patient.
Fabulous discounts... too much to choose from! Something for everyone. What a great store!
The store was pretty messy. They seemed to be stocking shelves and so there were boxes and shrink wrap in the aisles. That said, they were at least well stocked. They didnt have what I needed so I ended up leaving without getting anything.
Great help in choosing matting and frames for art work. Great prices, too.
Good selection. Hate how theres always a coupon. Why not just give a good price to start with?
This is the biggest store among Michaels stores I ever seen. It has a great choice of crafting things. I bought here photo frames 5x7 inches. Lots of frames there. I like customer service there, very paitent and helpful employee!
Love this place you get all the arts and crafts stuff you will ever need for a great price.
Always helpful staff showing me where to find what I am looking for and advise me on how best to turn my project ideas into reality.
Love coming to Michaels for any of my crafty ideas and supplies.
Lots of great craft supplies. Only reason I didnt give this 5 stars is because there are never enough employees around to help you locate items or answer questions. They need more staff available
The sales staff went over and above in helping me with frame selection.
They can be a little pricey, but they have a great selection of sketchbooks, jewelry making materials, children crafts, and much more! I always come here with my mom to buy craft foam, sketchbooks, fake flowers, paints, and anything else I need for my costumes (besides fabric, they have little to no fabric.)
Well stocked craft store in a convenient location.
Found what I needed easily at the right price.
I took a class at their experimental The Studio space....it was awesome!
A very helpful staff members spent a lot of time with us helping us find exactly what we were after.
So much to look at, great variety.Many good ideas for activities, projects to do.
Just your ordinary arts n craft store. Clean, organized, cheap prices yet decent quality products.
A few things I needed had limited color selections available. Overall, still a nice one stop spot for activity needs
Not very easy to get help finding things, but great selection of quality affordable supplies
Nice selection of Christmas decorations, we had to go to Lowes for the lights we wanted.
Customer service was awful. They denied price match from one of their eligible online retailers, even though what I was picking out was the exact size, packaging and contents. I was trying to buy a pack of colored pencils, which there was $60. I saw a price match deal on Amazon for $20, and they denied accepting the deal. Its in their terms of service that they WILL price match, but they broke their own rules.
I love this store so much. Constant sales on framing and seasonal items.
I feel like Alice in wonderland every time I go
Love the store and the prices are great! Great customer service as well.
Great store with good quality art supplies. 8 out of 8, its great, mate.
Great spot for the usual and unusual crafts. Has also taken over as our primary frame and glass store.
Well run location, staff knows where things are.
Very organized and clean store. Very informative and helpful staff.
Very organized, clean store with a vast assortment of crafts! Service was excellent!
Everything in crafts, great for kids, can always find a coupon for 50% off a regular priced item
The staff is very nice. Quantities are not always full.
Great store great products I love Michaels arts and crafts store, they always seem to hire rude cashiers, as much as I love their products I prefer shoulders with a smile
Love all the employees...everyone is so helpful. Manager Mark Husband is the best
Great selection of crafting items and frames
I have never in my life encountered a bathroom as filthy as the one in the Natick Michaels. I cannot believe employees have to use this. It’s absolutely disgusting.
A fine selection of craft materials and other supplies. A couple of things I was looking for werent sold here, but thats my issue, not theirs.
Good and fair price items with lots of coupons.
Excellent craft store, they had everything I needed for baby shower favors that I made myself!
Excellent staff to help you find all you need and more!
Wonderful. They have everything.
The first time that I went, I was amazed for all the stuff they have in the store in good price and all kind of craft variety.
Typical Michaels, love the projects and arts / crafts. Wish the chain would reinvent its style tho.
I enjoyed walking around this store and check out was simple
Love the store. Large and spacious. Does not feel crowded and packed sardines as the AC Moore store across the street.
Fun place. Lots of artsi stuff to buy
Large and brightly lit. Selection could be better.
I totally love all the fun things to do!
Its a Michaels live it love it get your art supplies
Very nice and helpful staff! Prices are expensive as they are in almost every craft store!
Jillian and I Love the Gold Fever Wings
Clean and well organized. A crafters haven!
Michaels got some alphabet tiles and washitape. Id like to use coupons this summer.
This is a larger store so it has better selection of products.
Amazing experience getting an autographed picture framed!!
Some jewelry making items have bed quality, but overall good store to shop.
I think its a good store but Im only 10
Great storeFriendly staff esp the manager BrianThank you guys for everythingWill be backThis is my go to micheals
Always Easy to find what we are looking for.
Nice crafts store with good prices.
Always a delight to visit, great holiday bargains
Its really difficult to get help when browsing the store if you need to find something. I attempted to reach out to 2 mployees to ask for help, but they were unapproachable because they would avoid eye contact or rush to go do something. And then theres no one else around to help at that point.