Best staff ever - the most helpful and kind Ive ever encountered - and of course an awesome setup and experience

Very knowledgeable and helpful staff. Pleasant experience. I highly recommend making an appointment online so minimize your wait time. Store is clean and bright. They have a good selection of demo devices and also offer game nights and one on one training.

Girl Scout Coding Event was A+mazing!!!! 16 girls & everything ran so smoothly! What a successful G/S Event!

The Microsoft store here at Natick mall fits well with the space. It is right beside Apple store. There is a gaming station for kids and I find it really thoughtful.

Very nice experience on a weekday. It wasnt very busy and staff was super friendly, helpful and knowledgeable.

I had an appointment @ 1000 today at the Natick Microsoft Store. The problem.... my Surface Book seemed possessed, when I press the b key it would not respond, when I press the Y key, the letter b would be typed out repeatedly, when I press the P key the b would type out repeatedly.So when I walked in Microsoft store I was greeted by Cloud Tech Expert Nicholas Martino. Right after the greeting he went to work on resolving the above problems.Problem solved, my computer had failed to load all critical updates that affected the functionality of the keyboard on my surface.I greatly appreciate the Microsoft teams outstanding service/support as a whole and Nicholas Martino specifically. If you have a problem with your computer I would highly recommend seeing Nicholas Martino @ Natick Microsoft store.

Great service, knowledgeable staff. Microsoft takes customer experience seriously and it shows.

Friendly staff and great customer service. The store is well maintained with good presentation. It is inviting to people of all ages.

Super, a lot of cool products, they really took care of all the questions of my little boy asked, even though they know that we werent there to get something. Also discover that on Saturday they have STEM courses and next door is the Apple store so if you have techies at home they wont be dissapointed.

MS store is awesome. No Geniuses, no BS. Just real people being really nice.

Wasnt bugged by salespeople, got to play around with Surface PCs and a 20-minute Forza Horizon 4 demo on a gaming laptop. If one of the professional gaming rigs wasnt hogged by 10 year olds literally the entire 8 hours the mall was open, I would have enjoyed trying that out as well.

Lots of laptop on display, good for testing before buying

What a great service. Professional, yet not condesceding. Everything we asked was answered with a smile, and we felt as if they are really trying to help us personally rather than sell us their product.

The staff was helpful and friendly. They didnt hover. The environment is clean and well-lit. The only issue is the online inventory isnt accurate. Some items that show available in store are not in stock. I doubt this is an issue for the Surface line but its true of other computers. Its probably best to call ahead.

Great service with one to one support to fix all my issues and many learning tips

The store looks very modern in nice and one of the employees and I had a very great conversation on smartphones and stuff

Excellent customer service and products. Highly recommend. Surface Pro 4 is extremely impressive device....never been so happy with a tablet/laptop PC

Very helpful staff. Addressed my issue with my surface pen. My warranty had expired days before but they still replaced it.

Very helpful in giving me free warranty replacement part for my MS computer, even though I purchased it elsewhere.

Love this place try before you buy,and xbox is better that ps4 sooo

Store is nice and well laid out, but I was disappointed in the service. I was likely to spend $2K on a computer and Oculus Rift but they wouldnt let me try it because they were too busy. Meanwhile half a dozen staff stood around and talked with each other.

Good place to check out a good variety of laptops in person. The VR station is great as well.

Very helpful, knowledgeable and friendly staff

Whether you’re strolling in to play, or looking to make a purchase, the Microsoft star is friendly and helpful in explaining each device.

While there was a great selection of products on the show floor that were available for testing, the staff was a bit lacking in terms of service.The majority of the staff stood around and avoided eye contact with customers while only a few actually helped answer questions when they came their way.

Store is nice and well laid out, but I was disappointed in the service. stuff too busy talking among themselves . no eye contact or smiles.. although I didnt purchase anything doesnt mean they cant say hello.

Amazing service !! Great support

Ok experience. These people fall somewhere in the middle of Microsoft Stores nationwide in terms of the experience. For an exchange on a new Surface Book 2 that wasnt working right, they first acted like doing an exchange for me would take an act of Congress, the manager saying, even if I wanted to do it I couldnt because we dont have them in stock. Before I left I told them how disappointed I was that they could only offer me a refurbished unit for my one-day old Surface Book because I didnt buy it from Microsoft (I bought it from Amazon Services as a business customer and they are a Microsoft Partner). I told them I did buy it from Microsoft and regardless of what company I gave my money to ($3,300) I DID buy it from Microsoft.After I packed up, the manager started telling me about options I had - all complicated double talk that ended with, ...or if you dont care about the extra discount, we can just do an even exchange. This was the same manager that 10 minutes prior said they didnt have it in stock and couldnt do it if she wanted to. I was utterly confused and said oooooookay, how would that work? The last option. You would just give us the one you brought in and we would give you a brand new one. Still confused, I said, OK, Ill do that IF you have it in stock?. She said, sure. Went back and got a new one and rang up the exchange.If youre confused, then you understand what I described - it was like two totally different experiences back to back with the same people at almost the same time. Sort of Twilight Zone-ish, but after the big show they put on, I did get what I went in there for even though I didnt insist on it. Normally I would, but I didnt feel like an argument at the time.It still doesnt make sense to me, but mission accomplished. What this basically means is no matter what they TELL you, they have the freedom at the store level to make anything happen that you want if its within reason. If they insist that they cant, just hand them your phone and let them read this review.

Really great staff, very helpful and friendly

Its cool that they let people play on there mercendice and the employes always nice

Not a very friendly environment except for the video game corner. The assistant manager Will is very rude and lacks professionalism. I love Microsoft product but I will not be buying anything from the store in the Natick mall.

Nice selection of XBox games, the free consoles in the mall are a great time sink for the kids. Fairly helpful group of people when having questions about Microsoft products.

Had a problem with my Kinect not working after buying the adapter for the XBox One S. Took it in with the adapter, didnt have an appointment. Very quickly found multiple multiple reps willing to help. Now have a working Kinect again. Great customer service!

Every one was extremly helpful. From the call center to the people in the store.

Care deeply and the other side and I have been working in your company to be able are not good at what you want it for you are interested please contact us for any of you

Incredibly helpful, very attentive to your individual needs!

In the market for a new computer, the employees were super helpful in answering questions about different laptops.

Knowledgeable staff--Dave was great--and I came home with what I wanted

Well laid out store and excellent service when I stopped in for a problem with my Surfaces screen.

They let you play fortnite there its cool

Great friendly service !!

Worst service ever received by assistant managerI bought a computer for my daughter the screen cracked after less than a month. I was not offered to purchase protection plan the store said it will cost maximum $400 to fix the computer . The store sent the computer to be fixed by a third party the estimated fee to fix the computer was over $1100. The store did not help me get it fixed through IBM . The cost of a new computer is almost the same as the fixing price. Customer service of the store was the worst dont recommend you to buy a computer in this store if something will happen to the computer you wont have useful help basically youd rather buy a new computer.

Store crew was unable to help with a malfunctioning Surface Pro. And they didn’t have a replacement for their own product which is under warranty at this store.

Fun place to go and the people there are really nice

Stop by with some questions about Internet security, the staff was very nice and knowledge well. She give me some tools to keep my computer safety.

I went hear from 40 miles but due to traffic I missed my schuduled appointment so I end up come back without resolving my problem.

Very helpful staff even though it was an Android operating system I had problems with.

All the staff were very knowledgeable, kind and helpful to us.

Theyll rid your computer of viruses at no charge. There are free classes for kids in the summer.

I liked the Xbox

I called and spoke to a person that said they were a Microsoft Business representative, Nick but never emailed me or called back to schedule a time to come in like promised.

Amazing customer service!

Great staff and great products on display.

Called about a new wall charger for my Surface 2, but spent 16 minutes on hold listening to Windows 10 commercials. Hung up out of frustration.

Store is layed out well, the staff is helpful and knowledgeable.

Nice team, good advice

Great service by Darreny

Pictures of Shrek everywhere.

Awesome employees!!!

Everyone was very kind and helpful; they could solve any of your problems within minuets!

Good store

Very helpful staff

Friendly smart staff

Awesome

Sells Surface devices!

Great service

Excellent store, everything modern and launches is there, in addition to the availability to test all products.

Very nice advice

A very beautiful place to stroll and go shopping.

MASTER