Staff was very professional and friendly, very thorough with everything about the service of my vehicle. Everything was on point of the break down of the maintenance that was completed. I was informed of any maintenance and the remaining things that needed to be done. The wait time was 3 hours but the time went by pretty fast. There was plenty of restaurants in the area walking distance and a nice show room with places to sit and watch TV, or shop for car items. Free coffee and water, plenty of snacks to buy if you chose to do so. Easy access to restrooms, kids room with activities and televisions.Very clean and safe environment, nice big open spaces to walk around.

My service advisor Mike is the best! He is so informative & I trust him when he recommends services on my car. He always gives excellent customer service. Also being able to drop my car off & pick up same day is always a plus!

Went in for a simple oil change. I let them know I would wait in the lounge. 2 hours later, I had to ask them to process the paperwork. The reason given…… short staff. It will be Jiffy lube next time, Frank doesn’t want my business.

Truly enjoy servicing my Corolla at Frank Toyota; have been doing it for years. Very professional run company, no excuses, deliver my car promptly every time. I tried other Toyota dealerships around the county, but none better than Frank Toyota. Give them a try!

Best car-buying experience Ive ever had. Allison Krewson and Robert Martin are amazing. Knowledgeable, straightforward and so friendly. Fastest service as well. Got to test drive my 4runner right when we arrived, and Robert walked me through all the features and new stuff for 2022. These guys are the dream team. Thank you guys for putting me in my all time!!

I initially spoke with Jose to set up my appointment and he was able to help me out with the bazaar maintenance situation but then I called later on to move my appointment time up but this time I spoke and met up with Angela and she was great help. very informative and attentive to the service I was looking for. the place seem to be running under dope responsible folks. I was very satisfy with the results

I recently bought a brand new Corolla from here and just did my first service. Great customer service and superb process of operation. Efren was the associate who helped me with my purchase and made the process enjoyable. Definitely coming back for my next purchase!

Frank Toyota made my dream vehicle a reality. From start to finish the experience was top notch. We are living in some wild times which resulted in a long wait for my Tacoma build. The sales team was very good about keeping me updated as the truck was being built. The team was knowledgeable and determined to make my goal a reality. I didn’t feel duped or pushed into anything.Overall I’d highly recommend this place for anyone who need a new vehicle. I couldn’t be more happy with the Truck and the path I took to get it. Do yourself a favor and get over to Frank Toyota!To Frank Toyota: You’ve got a customer for life.

Always great service at Frank Toyota. I highly recommend them to all my friends.

Service was great!. In and out witj no hassles! Bianca was a pleasure to work with!

With things everywhere being so costly now…. Mike Bailes made my experience feel like it was truly worth the price. I left a local dealership near me because they charged me for work that they never did. After I asked for my hard earned money back- they had the gall to negotiate how much they were going to give back to me. All my services were at that dealership - every major service. I questioned their integrity and left.I will gladly drive a few miles north to Frank Toyota in National City for my maintenance needs. They are professional and clean. They have established trust with me. These days…. That goes a long way. Thank you Mike !!

Overall a very good experience.Tiffani Leader was my Customer service representative and she was very good. I ask her to keep me informed of my services and the cost of them and she did just that. I like that they offered me an Lyft ride to my house while waiting for the service to be completed.

Such a great experience! They respond quickly and I had all my needs met for my car. So thankful I found them to help me keep my car in tip top condition! THANK YOU!

Service was good but not great wanted my transmission fluid changed but service advisor didn’t want to do it.

Good service good costumer service the the prices are a little high but its ok they do the job right

They are always great at communicating with me any issues that arise. Very quick and efficient and I’ve had no problems with this location. Thank you!

I had a great experience. The moment my son and I drove up their parking lot an associate was there to assist us. Our agents name is Marco. He was very courteous and respectful. We were visiting the mile of cars in National City. He helped us through the whole process and answered all our questions. I recommend this place.

Everyone was very helpful. They made sure to work with you to get the best deal. Very grateful to everyone.

I love this car dealership! Great service - and a shout out to Angela and the team in customer service. They are friendly, helpful and honest.

About their mechanic shop:I made an appointment with the mechanic shop at 11am because my car wouldn’t start. I drop off my car and go home. It gets to be around 5pm and I have not received a call with an update from them so I call the shop for an update. They tell me my car is next to be worked on-what a coincidence. (BTW What’s the point of making an appointment if my car was going to be one of the last cars to be looked at that day?)I get a call 30 min later with them saying it was the car battery. This surprised me because the tow truck that towed me to the shop checked the battery and they thought it was fine. But I go ahead and trust them and tell them to switch it out. They tell me the car would be ready in 30mn.I get to the shop and when the mechanic tries to drive the car out of the shop the car won’t start. They set me up with a rental so I can get home. Next day I get a call from them saying it was some sensor(can’t remember the name of the part) that was slowly draining the power from my car battery. At this point I was ready to take my car somewhere else but since the part was cheap I told them to go ahead and change it. Car worked fine after that.Overall would not recommend their auto shop.

Rashad service advisor is absolutely amazing. One of the best customer service experiences I have ever received. I highly recommend this location and him for all your service needs.

Buying my new Tundra at Frank Toyota was a great experience. The sales team, Garrett, Marco, Robert, and Joseph were friendly, knowledgeable and very attentive. I first started my purchase with a phone call to Garrett and he provided me with a great price and service. I was more impressed with the fact that Garrett honored the price he quoted me over the phone, especially after my drive from LA to San Diego. Can’t say my local Toyota dealer was able to provide the same service.

My first time with Frank Toyota, I was very well received by the staff and the representative who was my point of contact. The representative was knowledgeable, helpful and respectful. Most importantly he listened to my request as far as what services I wanted before recommending, what I consider at this time, a better path for the longevity of my vehicle. Thank you Mr. Rashad Russell, your employer is fortunate to have a quality person such as you. Because your there, I will continue my services with you for the life of my vehicle.

Without doubt THE easiest, smoothest car buying experience EVER. Germaine Mahler is a complete professional and is a wonderful ambassador both for Frank Toyota and the Toyota brand as a whole. Seriously, she sets the standard that other sales consultants should emulate.I leased a 2021 Venza for my wife and Germaine patiently worked through the whole process, answering each and all of my many questions. We facilitated everything online from the sales price, to financing and also our trade in. The icing on the cake was being able to have the vehicle delivered to our house!!!! We met delivery specialists Jim and Mike and they were both terrific. Jim focused on the paperwork while Mike trained us on the vehicle features. It could not have gone any better. A textbook transaction from start to finish. Are you listening Toyota??!! THIS is how it should be done.

Customer service representative was friendly and efficient. Lyft services were quick and convenient. Repair, recall and maintenance services completed

Efren and Janessa made the process easy and quick. This is the 4th transaction with Frank Toyota and every time has been great. Thats why I keep coming back!

Janet was very professional and courteous. She communicates sure would call me if there were any recommended services and she did just that. She provided me an ETA and my vehicle was ready before that. Very happy with my overall experience, keep up the good work!

If you are lucky enough to have the opportunity to work with Tiffany or José during your visit to this Frank Toyota Service Center you without a doubt be pleasantly surprised by your vehicle servicing errand.These 2 are the epitome of excellent customer service and will help make sure you and your Toyota get everything you need.

Love Frank Toyota!!! Everyone helpful, friendly, wanting to accomodate. I have been a long time customer, and will continue to be. My wife will be coming to Frank Toyota for her next service on her Highlander. I think she will be pleasantly surprised!

Mike was very helpful in detailing the work that was to be done in the 30,000 mile service on my Prius. The individual prices for certain items ate quite high though. One example is the $65 charge to replace the cabin air filter. Other than that, Frank Toyota delivers a good service experience. The use of Lyft to help customers return to their homes and come back to the dealership after the car was ready was very good.

I called several locations to try to schedule an appointment to have my airbag replaced threw a factory recall, all the other locations could not find the recall information, the correct airbag to fit my car and had very limited dates/times available. As soon as I called Frank s Toyota I noticed the difference, everyone who helped me was knowledge, professional, kind and so helpful. There lobby was being regularly cleaned, there was a selection of snacks and beverages offered as well. I will definitely be recommending Franks and returning myself.

My Prius’s first check-up went very smoothly: the service writer was pleasant, courteous, and efficient, and the waiting area was clean and comfortable. Getting in and out of your service area was easy, and the mechanic who checked my car took ample time to do so—a definite plus.

Brought my car in for airbag warning light. It was resolved quickly at the quoted price & they also made some good recommendations that I was able to do on my own. Frank Toyota is better than other local Toyota dealers where I felt it was all about them making money.

Great service! Friendly staff. Able to fit us in last minute a bonus!! We will continue to use their services!

I’ve been working with Rashad Russell, ASM, who has always been very professional and accommodating. Maintenance service has always been satisfactorily completed and on time.

Outstanding customer service. I had my Toyota tacoma 20k maintenance service and they did a professional and honest service. Thank you for the service department.

Frank Toyota service and sale professionals are truly nice to work with, I had a sense that I was family and received the utmost, top notch customer service. The price on my new car, plus the free follow up services are very reasonable, a super deal! I shopped around extensively before going back to Frank, because I found that Frank Toyota had the best prices, inventory, and people who are professional treat me so nicely.

Frank Toyota was amazing. You can tell they are a well oiled machine. I went to get my Highlander serviced and thought it was going to take forever from the back of the line. Just a few minutes later I was seen and my car was taken. Angle was my service rep. She was incredibly friendly and helpful. 10/10 recommend, and will continue to go here for my Toyota needs.

I was fortunate in that the vehicle I wanted showed up on the day I visited the dealership. I worked with the salesman, Ibrahim who was quite courteous and knowledgeable and walked me through the process seamlessly.I can highly recommend Frank Toyota and Ibrahim for future purchases. The only disappointment that I had was that I could not participate in any of the deals promulgated on the toyota TV ads.

Mike Bailes is my service advisor. He is efficient and always lets me know what needs to be done. He is courteous and a pleasure to deal with.

I recently moved in to the area and decided to take my car here for service. The environment while waiting for your vehicle is nice and relaxing while maintaining adequate social distancing standards. Although this was not my first time there at the time of this review, with every visit, staff has been both pleasant and professional in our interactions. I would highly recommended service at Frank Toyota.

Staff at frank toyota are the most friendliest and welcoming. I was very happy with the customer services. Also very efficient and they keep my car running great with good prices. Highly recommend Toyota to service your car you will not be disappointed…

You know as far as car dealerships go I mostly work with their parts department. Incredibly great people working here. Always will seem to go out of their way to help me with unusual requests. So Im going to go out on a limb here and guess that the entire business is run like that. Youre not going to get a great parts department and allows you service department. So I would definitely recommend working with these people. I would trust that theyre used car facility is great you can never go wrong with a new Toyota or used one for that matter and Ill bet their service department is pretty sharp as well. Management is the key. Thank you everyone

Stephanie was very helpful throughout the process. I usually wait for my car to be finished but due to understaffing of mechanics it took 3+ hours to finish my service which ruined my work plans for the day. It would have be nice to know that the service was going to take longer than usual prior to arriving.

Great customer service and customer service and relationship is amazing I was pleased with the technician very pleased with the performance and the work they’ve done with my truck I have a 2003 Toyota Tacoma with 300+ miles and it still running strong thank you so much Frank Toyota for a job you’ve done to keep my truck going Marvin

Mike Bailes is fantastic. I trust him with all of my family ‘s cars

Very Articulate, and patient, explains why Google showed them to me first before any other dealership, they are pretty popular here in San Diego!

The only place where dont have a surcharge because of the new car shortage.Ivan the sales man was very nice calm and helpfull.He answered all my questions, helped me set up the Toyota application on my phone.The manager was offered me the best possible price for my trade in and also find the best loan for my new one. Even the lady who worked on my loan application was exceptionally pleasant.I had the best car buying experience.Thank you!!!

I came in from out of town. Everyone was so nice and helpful. After driving cross country from Maryland, it was so nice to meet some friendly people.

See Service Advisor Janet Rodriguez for exceptional customer service!

Very pleasant experience. Everybody was very helpful. Shout out to our agent Rolly Erum, an excellent filipino agent that helped us and gave us tips. And Cesar Martinez in finance. Would highly recommend.

I always have great service from Rashaad and his team.

Cutting down costs, now charging for features previously included in multi-point inspection for regular oil change. This location used to be my favorite for service, previously offering lyft within a 10-mile radius and not even charging for break inspection. Now you gotta spend more to even get that mediocre 10 mile radius and for inspection of your break. Your greed has just lost you a good customer. To top it off, your service reps, specially Stephanie from service was poor. Definitely not going back and for other new customers Id check where I spend my money. As other toyota dealerships may not offer lyft or ride services, they at least know how to treat a customer right and dont even charge for you to get your breaks inspected as it has and has already been a part of a regular oil service inspection. 0 stars if it was even possible.

Frank Toyota is the best place to fix your car, they have the best staff and the best prices. But Toyota Chula Vista, it is the worst, the Toyota Chula Vista staff is very despotic and very expensive. Just visit FRANK TOYOTA IN NATIONAL CITY. Thank you so much.

We really appreciate the assistance we receive each time our cars need service. The advisors Bianca and Angela make sure the experience goes as smooth as possible, no unnecessary add on up sales. Their expertise and caring customer service is why all 4 of the family Toyota’s are serviced by Frank Toyota.

You know how if a place is busy, it’s probably great? Mike never sits. He’s always hustling. He remembers my car (that’s important to me in a service department) name, my family. I shouldn’t tell you to see Mike because it will affect my wait times, but he’s awesome.

Shahid and Wasim were very professional, And made The transaction so easy, Nidal also made everything simple and fast .

Frank’s is the most professional customer based service center I’ve ever been to. The staff was extremely prompt and inviting. I was greeted immediately and informed of the wait time and what to expect right away (unlike another Toyota service dealership I had been to before). The associate who explained everything was detailed and very helpful. She made sure I got everything I needed. I waited about an hour for my car to be serviced. I waited in the inside area (they provide both inside and outside options which were very COVID friendly). Vending machine and coffee are available. Then I was given a great rundown on what was done to my car, what was recommended, and scheduled my next appointment. Next year was walked to the valet to my car. This will definitely be the the service center for my Toyota! I have to give an A plus to the staff.

Great customer service. Very detailed and upfront on what services are needed. Will prioritize service options if on a budget. Only wish they still washed ur vehicle; that would make it a 5 star experience.

The staff worked together to get me to the right person and respected my time. Angela was very helpful and honest about what my car needed. She gave me options and was very knowledgeable.

This was the worst experience we have ever had at a dealership.The salesman kept pushing a lease on us, when all we wanted was to buy the car. He kept telling us that he put his parents in a lease and it was best for them. We told him that we didnt want a lease, that we didnt care about driving a new car every 3years. That we wanted something to show for our money once it was paid off.After being badgered for over 4 hours, we finally agreed.We are both senior citizens. This was elder abuse as far as I am concerned.Yesterday we walked into the dealership with a check made out for the purchase price. They told us that they couldnt take it, that we had to send it to Toyota directly.

The people at Frank Toyota were extremely professional and friendly. I will continue to go back for any work done.

Frank Toyota always takes good care of my car. Im completely happy and comfortable with their service.

Excellent Service with Frank Toyota!!! The best customer service!!! Special thanks to Osvaldo Avila, Clarence McClain & Ibrahim Ibrahim!!! They were phenomenal, efficient and professional!! They answered all of my questions and concerns!!! They went above and beyond and really helped me buy my 2021 Toyota Highlander!!! Super happy with my New Family Vehicle!!! Best financing options! Treated me like royalty 👑👸Highly recommend Frank Toyota Dealer!!! Best experience ever!!

I needed to have my car serviced. I’ve been working from home and the battery needed to be jumped twice. Mike in the Service Department got me an appoint the next morning. The team members who helped me (sorry I don’t remember their names) were very courteous. My car was ready with the time frame they promised. I will be coming back!

My 2015 Highlander broke down on me, had to have it towed. although it took three days yo repair, my service agent kept me informed of the status and made sure I got the best deal for the necessary work. Rashad is a pleasure to work with and he always goes above and beyond, always extremely helpful!

I was significantly behind on maintenance on my car. They made it simple to come in. Made recommendations on work needing done. Preformed standard maintenance and set up future appointments. It was great and I highly recommend.

Frank Toyota in National City is the best Dealership that Ive ever dealt with when buying a new vehicle theyre representatives are really good 👍. When we purchased our brand new 2021Toyota C-HR They made the process so easy for us and made me and my wife feel so comfortable throughout the entire purchasing process. I highly recommend Frank Toyota in National City to anyone that wants to purchase a new vehicle.Thanks,Edmundo Apatiga

Rashad Russell kept me informed of the progress of my repairs. He worked closely with my claims adjuster. Had an excellent experience. My repairs were done in a timely manner. Thank you!!

It was almost perfect. I coffee machine I used. I water was warm, not hot. Other that, the friendly staff. I waited time for service was short. I’m a mechanic for Border Patrol. When I was ask by service writer. Your mechanic suggest I replace my interior air filter. If bothered me because. My vehicle in new, I don’t use my A/C, heater and fan. There’s no reason to change my interior air filter. The first that came to mind, someone trying to take advantage over me

I scheduled an appointment for the afternoon and stayed for 3 hours waiting for my vehicle to get serviced. After my car was returned my window was left open while it was raining. Also my car smelled.

Great customer service and faster process, I’m a happy Customer, thanks for your help .

Angela was great, explained everything at the beginning, kept me updated, and arranged rides home and back. She is excellent at her job!

Fast and clean, I recommend here to take your car to service.

Awesome service. Very efficient appt and check in process. Kept me updated and reviewed my service at pick up. Cashiers even set my next appt for me. They were so friendly I almost want to go there everyday!

I made an appointment for an oil change. I arrived 10 minutes early. No problem. Took my car in right away. Car was ready right on time. Great customer service!

Came in for my general routine maintenance and had an appointment with Rashad. He’s been really great to work with and is great at providing updates as the car maintenance was being completed. I have been bringing my car here ever since I bought it from this dealership and am extremely happy with the service I’m provided. Also always a perk to have the Toyota rewards points that you can use as your points add up or for discounted services like oil changes. I took my car in the morning and was ready by lunch time. I’ve also experienced before for longer servicing they offer rental car option which is always nice as well because we all have busy schedules and know how crucial it is to have your car. Overall, very satisfied with the service provided to my vehicle and excellent customer service I experience from the whole team and especially Rashad. Thanks everyone!

I had a terrible time dealing with Cynthia from the service department. Ive gone to Frank Toyota for all my cars including my most recent car and have never had such a difficult time trying to schedule an appt and getting simple questions answered. In my opinion, Cynthia was very unprofessional and needs to take some lessons in customer service. From leaving me on hold longer than needed, to talking over me, to telling me I have an attitude. From the moment she picked up the phone she seemed uninterested in speaking to me or scheduling my appt.

I have had no problems with my car since I bought it about a year ago, because I always took it here for regular maintenance. With my previous cars, I went to different mechanics over the years and avoided dealerships because everyone said theyre too expensive. I cant vouch for every Toyota location, but this National City location is the best. They wont try to charge you for repairs you dont need. After my last visit, I drove 2,000 miles on a road trip with no problems. Thank you guys for taking care of my car.

Great experience with our recent purchase. Roberto Castillo did an awesome job with the sale. We are enjoying our Tundra.

Happy with the service. Staff is friendly, detail oriented and wait time is minimal.

I dont buy a car every day however,I buy my cars from FRANK TOYOTA. I recently bought a Rav4 Prime from FRANK and my experience from start to finish was a PLEASURE. Johnathan the manager was knowledgeable professional and friendly.

Excellent experience. Angela Jenoriki was an excellent representative of Frank Toyota. I came if for a recall service of my truck and Angela was professional, courteous and went out of her way to assist me. Excellent employee.

Went in to get an oil change on Saturday and luckily they were nice to take me in. Had a full synthetic oil change and asked if we could get shuttle service. Was told that I couldn’t because it was not included due to I not getting full service. Daughter got an Uber and went home. Uber driver mentioned that he would get shuttle service for the same service. Called to speak to a manager, left a message and never got a call back. When car was ready I noticed my reminder sticker said to return at 5000 miles instead of 10000 for full synthetic oil change. Went to put paperwork in glove box and it was put in incorrectly was hanging down. Had to return so mechanic can put it in correctly after getting door slammed on. I’ve purchased two cars in the past and would’ve been nice just to get a shuttle service but is what it is. I would of mentioned all this to a manager instead of posting here if he would’ve returned my call. Overall okay might be just a bad day. Is what it is.

Great customer service this time compared to last time when I bought my RAV-4. The financial officer is also great for not pushing to your throat the alarm system, not like the last time. Overall great buying experience. Well see about the due bill. on how fast they can act on.

Rashad Russell has been my service advisor for the past 5 years; he is very thorough with consistent superb customer service. Rashad provides me the best advice to keep my vehicle in top condition and the best way to save my money as well. Good job, Rashad!

Very good service. Takes a long time to get the car but in the end it was worth it. I love my car and they were very patient and nice

Ibrahim was GREAT. Found car for me that other dealerships couldnt locate or had huge markups on. Best price in San Diego county on 2 new Toyotas!

Great Sales Team.Very courteous, professional, and experienced. Had a great experience at Frank Toyota, mile o cars, national city, CA

Amazing service always. Everyone is so friendly, professional, and incredibly helpful, which makes taking in my Rav4 such a great experienece. Even with a 3 month old. Thank you for taking care of us again and we will see you in another 5000 miles.

When we schedule an appointment online, were given an option to choose our preferred Service Advisor whom we want to deal with. However, when we arrive there, we get surprised when a different Advisor shows up and serves us. We have chosen a specific Advisor for a reason otherwise we can choose any Advisor. The reason is that we dont want to deal with a certain advisor for past bad experience or any other reasons. Why would you impose a different Advisor? Why would you provide options to choose an Advisor in the first place? This problem didnt happen once or twice but it did happen many times. Do you think this is an ethical, fair and smart practice?

First time experience with frank toyota and surprisingly was very satisfied with the services they did with my mini van. hoping only yhat every service they’ll do will be accompanied with car wash too 😊👍🏻 more power to all the staff.

Customer Service was great from the advisor greeting me upon arrival to the Parts department staff. My 10k service was done timely. They said it would take anywhere between an hour to an hour and a half, and that’s about how long it took. The only thing that holds me back from giving a 5 star review is that I noticed my truck went from driving super smooth to a little shaky after the service.Before going in for the 10k service, I had new tires installed, balanced and aligned and the truck drove smooth. Thinking about going back to Frank Toyota so that they look at it again, I’m thinking that with their tire rotation, balance may have been affected. Then again, they may come back and say it’s my fault for not getting the tires there.Let me know Frank Toyota. Turn this frown upside down.

No car wash offer, I used to have a different brand and they will offer a free car wash.

Frank Toyota had exactly the vehicle we were looking for. The transaction was painless and we drove home within a couple of hours with a brand new Toyota Venza.

Great dealership. Took care of my service professionally and even supplied a ride to and from my home after dropping my car off. Big thanks to Angela for taking care of me!

I was so happy with the service from the recall. Also they fix my window that I wasnt working.

I am 37 weeks pregnant and was looking for a quick oil change before my baby comes. I made an appointment prior to the day and when I got there ended up waiting 3 hrs. I got there at 2:45 and ended up leaving at a little after 5:30. The service was good but the time I waited was insane!

I was planning first road trip in our Highlander. I called for appt. after seeing service light on a Friday and our departure was set for Sunday. They got my car in on Saturday and included servicing the recall item for my vehicle. This quite a relief on my levels. The coordination and service were beyond what I expected and has our road trip effortlessly and mind freeing beyond looking out for State Troopers... Thank you Toyota.

Service was great. Rashad kept me up to date on my vehicle and offered to help with rides. Nobody likes spending a chunk of change on their vehicle, but Frank Toyota made it easier to swallow.