Best Uhaul experience Ive had so far. The place was convenient, clean, and the staff were all WILLING to help! Raymond helped me here on more than one occasion, he is awesome. I highly recommend this place!
We reserved a large truck, only to get a smaller one when we arrived . but customer service otherwise is spot on and professional. They also sell various Boxes. I look forward to a future move with vehicle I pre select, ready to work for ME...
I always thought that this is a good deal . I dont recommend hiring the outside moving services at all.
Rented a truck online (confirmed in stock), they fidnt have the truck so automatically changed the rental date and location. They location was farther away which would cost me more, and the date was not when I had help to move.Also said their reserve guarantee was a guaranteed phone call.
The manager Chelsea drinks on the job and tells you she will have your storage unit all ready for you but when you show up for your reservation she never did what she said she would and half the time she doesnt even show up to the store.How can a manager leave their NEW employees alone when they dont know everything they need to know about the job.Some of the employees dont know an answer to a question or how to do something for a customer and they call Chelsea but she does not answer and when she does she is absolutely no help.This place is so unorganized and disgusting the manager clearly is not doing a good job and to be drinking with her employees during the day while having to move trucks around the parking lot its no wonder the trucks have so much damage and are disgusting.
Jessica, Jason, and Stephanie are extremely helpful and friendly. Ive had to move a few times this past year due to personal reasons. Every time I went in they got me set up with the right equipment and I also used a storage locker for a month which was free! The storage area in Naugatuck is the cleanest one Ive seen. The staff there are A+++ they really make the process easier. Thank You!
Friends moving did not get what the were promisedVery disappointed
Great storage and other things at this place.Even furniture donations.Free stuff!Love it there.
Clean place but giving 1 star because the bathroom there is a disgusting mess. No toilet paper, trash everywhere! Dirty dirty dirty
Customer service was through the roof! At this point, it doesn’t even matter how far I would be, this U-Haul location is my future go-to!
I would like to give ZERO STARS. This particular storage unit in Naugatuck is EXTREMELY unprofessional, STAFF (the manager JESSICA and Stephanie) are rude, lazy, and the way they interact with their customers is unacceptable. I have called the Corporate office and upon speaking to them, they agreed about my recent experience as well; telling me that each store is ran different and they are sorry; and that I am not the only one who has been having a horrible experience. Every time I called to speak to them, they lied and gave me the run around, not to mention when we first got the units, they gave us the WRONG one causing the alarm to go off EVERY TIME we went to the units. They stopped responding to my emails, lied, and told me I was NEVER in touch with them. I had to start documenting my conversations with times, dates, and what conversations went on. I will NEVER recommend the Naugatuck unit to ANYONE! On the RARE chance I spoke to a NICE human being over there, it was a man named Anthony. He actually helped and showed some type of human reactions other than clipped tones, huffing, and he NEVER hung up on me. He also LOOKED put together not sloppy and unkempt like the women who are in charge. If you use this PARTICULAR STORE in Naugatuck, God speed. Document EVERYTHING and I hope you never have to interact with that horrible human being, Jessica. It’s all false impressions at the first interaction. Like I said, God Speed.
Im surprised they have 4 stars. I got here at 6:58 on a Wednesday morning and they open up at 7 they weren’t here with doors open until 7:47. I had many things to do today but this business decided not to come in on time. Moral of the story go somewhere else and don’t come here.
Front desk girl was so nice. So fast. Shes a keeper!!!!!
Had an appointment to pickup for 7:00 and no one was there until after 8 AM. Business hours say 7:00 AM-7PM. Never going here again.
We scheduled an appointment for me to pick up a van so I can move my stuff cross towns. They then tell me an hour later that they don’t have any vans. After I made all my plans to move with multiple people. Ruined the entire day. Thanks for nothing, I’ll never be back.
Im so glad theyre in Naugatuck & at a convient area!
Drove all the way from hartford and they informed me there system was down
Easy in and out. Rep was very courteous and helpful.
Those guys are cool
People was friendly and helpful.
Great place easy and very clean.
Cant get anyone to answer the phone. Going elsewhere...
Was quick and easy no issues
Nice people.
I had a great experience. The manager Jessica was very helpful courteous and great customers service. I would recommend the naugatuck u haul to family and friends
Jessica does a great job and they have grown and offer a lot more vehicles than in the past!
We dropped off uhaul truck, it was quick and easy. Cost more than we expected but then again so do most things.
Friendly courteous service. Knowledgeable staff. Easy pick up and return.
The staff is very helpfull use the app to take care of most of the checkout task ahaed of time and you will be in and out in 15 minutes
Terrible app. Keep asking location and cannot acquire it from phone and menacing to charge $$20.00 if you do not use the site. Worst business ever!
Very nice. Helpful. Offers storage units as well
Quick and easy everything under one roof
Was told over the phone I could rent a 10 x 15 foot storage unit for a small car. Left work early and was told they dont store cars. Waste of time. Staff doesnt know what they offer.
Easy in, Easy out.
Good service and very polite
Easy in and out truck rental
Bran new storage bins, reasonably priced.
Canceled my Saturday morning reservation at 4:50pm Friday. Sent me 20 miles away to get my rental. So much for there reservation guarantee. Thanks you for the inconvenience U-Haul.
Fast and friendly service.
Great staff, clean facility.
Best price for rental pickup, convenient
Pleasant to deal with
Nice people
Awesome place
Very good service