I would like to commend Jordan for his outstanding service. He was communicative and responsive to our situation. We have been dealing with Fios equipment and other issues. Jordan is by far the best Verizon employee we have dealt with in the past few weeks.

My husband and I were at this location today to purchase 3 phones. We had met the best rep ever. Her name is Kristen. She worked the magic for us! She has so much attention to details from getting all the promotion deals we could get, to writing down the numbers for the the first 3 months of bill, and to getting all the dusts and finger prints out of the new phone before putting the screen protection on… you name it. If you ever need a phone, go check out this store and ask for Kristen! She makes your life easy!

Been here twice now out of necessity so slow. Today, one person working on a sat morning. 45 min wait and people being asked to wait in line on sidewalk. I’m just trying to pick up gear already shipped here. Staff is nice though

My boyfriend and I had a wonderful experience. Jordan was thorough and found the exact phone I wanted. We have purchased 2 phones from R wireless. I purchased an iPad also which is on order.

Cant praise this place enough! The staff was way more helpful than the standard Verizon stores and made the process of getting a new phone prompt and painless.

Breath of fresh air! Customer service amazing! So helpful. Jordan was impressive and so organized. My new go to Verizon location!

Needed a USB-C charger. Associate was friendly and helpful. Store seemed to have a larger selection of apple products than android but I got exactly what I needed.

Absolutely the worst. I was told my equipment was there. Showed up, everything from my house for an upgrade and they had nothing! What a joke, shame on you Verizon, the people will catch on to you

I ordered a new phone to be shipped to the Needham store, but after going there today I saw the notice posted that the store is temporarily closed. Should I just reorder and pick a different store or is the store expected to reopen on Friday or some time in the next few days ?P.S: Not exactly a review exactly but I see that the owner is pretty good at responding back here. Also I was there 2 weeks ago to pick up my wife’s phone and it was the fastest Verizon store experience ever.

Chaotic; not clear where to return fios equipment; no one answers the phone; had to package up all the equipment in a large plastic bag; no immediate receipt for returned merchandise. Verizon more interested in cell phone customers

Tony was FANTASTIC. He made buying my wifes iPhone incredibly easy and efficient. He put it aside from Christmas, and when I walked in asked if it was me and had it ready to go. Great customer service!

Very frustrated. Rolled up to location during normal business hours and location was closed. Note was on door but website and phone did not provide updates. Hour that I will never get back........

So I stroll into the bro dome anxious as hell hands trembling, looking for a new phone and a new carrier and Yamoose (I think that is his name) and Major Allywag came to the rescue and saved the day! Even though I live life on my own they signed me up on my first plan ever and now I’m bussin so thank you verizon for hiring competent employees that understand that first times can be scary but not impossible.

Ive been handling the majority of my transactions here since they opened. Ive bought new phones, changed account info and replaced screen protectors. There was never a problem and found that the service representatives have always been pleasant, helpful and knowledgeable. Thank you!

Kristen was VERY nice and VERY helpful. I appreciated her help.Barbara

Friendly, convenience service

I brought in my OLD broken Gallaxy S4 & my new Galaxy S10e. Alex was so patient & amazing! He spent hours fixing & loading data from my old phone to the new one.I was there the week before and Yamil said my new phone wasnt compatible and I should return it...🙄 Make sure you have a skilled technician.

I just want to say that my interaction with Jake and the other staff at this store was outstanding. I had to purchase an iPhone for my wife for Christmas. It was a surprise so after the holidays I had to go back and get it activated, etc. Jake was patient and answered all my questions. Since there was no one in the store I asked him to take a look at our account. Jake pointed out a few areas where we could save some money. He went above and beyond the call of duty. Any future purchases or questions I will inevitably have on our families phones I will definitely go to this location.

We had a great experience with Jesus. He helped us with two phone upgrades, trade ins, new plans. He was very efficient and attentive even when the store was crowded. We were out of there pretty quickly as well given all the services we needed. Highly recommend.

Found the level of costumer service to be exceptional. They took the time need to do a superior job. We had 2 young children with us and without our asking switched the TV from news to something they would enjoy. Stuff like that ya know!

Great customer service!

Please respond and let me know if I can return my old router and boxes to this location because I was told by a representative that I could so I just don’t want to go all the way there for nothing especially since I don’t drive and have to take public transportation

Jesus was very clear and efficient with helping me upgrade and switch my phone. He also had several helpful ways to save money on my monthly bill. I actually left the store paying less money than when I walked in the door...

Awesome awesome awesome. Best experience ever. Lexi and Jesus were so helpful and patient with me not being tech savvy. Love this store and love them.

Jesus was absolutely amazing. He made our bill go down while upgrading a phone and upgrading from a 8 GB data plan to unlimited. He was also super nice and very entertaining throughout the whole process.

We got a great service from Jesus. He was very patient and explained to us all the products. He also paid attention to what was our need for today. And we left the store very happy.

Jesus was very helpful in upgrading my phone. He answered all our questions and made the information easy to understand. He even helped me fix a problem with my phone that apple support could not figure out in no time at all. Highly recommend!

Jesus is the best possible Verizon store employee I have ever seen. Not only did he suggest great savings and phone opportunities but he is also the absolute man. Jesus should get an immediate raise. 5 star rating because of Jesus!!

Store was great. The manager, Jesus, really took care of me. The other reps were attentive and helping with my issue when they werent with customers as well. I will def come back here when I am ready to buy a phone!

Yo this guy/shop here is great. Super efficient and helpful. Other stores would have taken like an hour, I was able to get what I needed done in under 5 mins.

I had the best experience at Needham Verizon. My daughter’s iPhone had a faulty home button and they helped me get it covered by insurance without paying the $150 deductible. They also did the backup download at the store so I didn’t have to do it at home. Amazing!

Jesus is super helpful and kind. Very capable and knowledgeable. I will come back and ask for him every time.

Love the store. Love the staff. Super fast. Very professional

Jose Diaz was an amazing Verizon wireless consultant. He was extremely acknowledgable, friendly and patience with my wife and me. Jose offered the most updated promotion package and benefits to save us money. Excellent job, I highly recommend him for consultation.

Jesus was awesome! He took the time to explain the difference between the current iPhone models and helped me set up my new XS Max! Plus, the phone came with a free case, screen protector, and wireless charger! Thanks Jesus!!

Had great experience here. Took the time to explain my options for a new phone and even transferred all my info over free of charge!

Good, knowledgeable customer service

Wonderful attentive service. Jake,Jose and Jesus were terrific. Highly recommend this store .

I had absolutely first class support on June 6, from the store manager Jesus Ferreira. He greeted me as soon as I entered the door, asked me how he could help, and then sat down with me to resolve the challenge between my new Apple Watch 4 and by Xs iPhone. Basically, I couldn’t set up my Apple Watch cell phone account because Verizon did not recognize my ZIP Code. But we didn’t know that was the problem. We looked at every other possible solution, until we came up on that one. It was a simple problem, but it required Jesus to look at any other possible remedies before discovering that Verizon just did not have my local post office zip code. Therefore Verizon wasn’t recognizing my account. Jesus was patient, and the problem was solved. My wireless account now recognizes and can execute phone calls from my Apple Watch. Bravo.I thanked Jesus for his very customer friendly approach to solving what turned out to be an easy problem to fix. But, however easy it was, we had to get there first. He did it efficiently and with a charming manner. Great service!

Brandley was awesome. Super friendly. Took time to explain all the details of the plan. Allowed me to view the transfer of my data and security of it with my new phone.Nice new location. Jesus the Mgr was very helpful as well!I’m Recomend them if you need a new phone or upgrade.

Brandley is incredibly knowledgeable and helpful! After troubleshooting why my new phone wasnt working, Brandley kindly helped fix mistakes made at a different Verizon store without even making a sale off of me. He is trustworthy, patient, values customer service, and truly understands electronics. Im so thankful I found him!

Superb customer service. Helped me out with my ellipsis jet pack, highly recommend this place. The manager, Mr.Ferreira was very helpful.

Helpfull and nice staff. Prices are a tad high lots of good phones to look at and test before buying.

Jesus was great. I highly recommend coming to this store. Very professional and helped answer all my questions.

Consistently outstanding service. This manager intends to solve each problem I come in with. Thank you so much for a rare experience that continues.

Okay service.

Jesus was a pleasure to work with. Much better experience than the Verizon corporate locations.

Excellent experience. Jesus was very knowledgable and helpful.

Jesus and Justin were great! They were very patient and helped me a lot w/my new phone.

Extremely helpful, efficient and knowledgeable! Such a great experience working with Needham Verizon, I look forward to using my new device!

Person working there seemed liked he didnt want to be bothered

Jesus made switch to Verizon/new phone easily

Friendly, knowledgeable and much closer to home!

Brandley was super helpful highly recommend coming to this Verizon store!!!

So rude! I bought a phone in Dedham and the guy was unwilling to even call customer service and just told me to go back to Dedham. Never going back there.

Terrible customer service, walked in store at 10:30am on Wednesday 11/27. One customer in store and one customer service rep was helping him. Customer service rep did not even acknowledge or say anything to me when I walked in nor for the 15 minutes I was standing there. Not a “hello” or “I’ll be with you in a few mins”. I walked out, again not a word.

Super convient location. Jeff and his team were very professional.

Jesus was great.

Great experience