Always essential that you have one of these near your boat. I always check their price against Amazon before I buy. They will match it if the item is shipped by Amazon.

Great place to get a pull behind for your boat. Good bit of options, good prices.

I’m a sailor and have bought plenty of parts and supplies from West Marine when we lived in Miami and Jupiter. When we moved to New Bern and visited West Marine, I was very disappointed with the selection and lack of inventory. They always direct me to ORIENTAL or Moorehead store for sailing parts. So, I have to drive 30-40 min out of my way and that’s after I drove to New Bern store.Last straw was buying a July 4th sale item (folding chair) out of stock and not even offered to locate it or ship to me.So, for now, I will shop online for price and service as West Marine Is of very little interest to me other than some chemicals that I need that day.

They were very polite and helpful in making every effort to find the parts we needed.

Everything here costs 4X more than any competitor.... its literally the equivalent of an Apple store for Mariners/fisherman. I wouldnt recommend it. They also dont carry garmin products in store. They dont care about selection or customer experience, just profits. If you go online and look up any product, and then Google that product or go to any other retail store website and find that product, you can save about 50%.

My husband drove up from Jacksonville, NC to the New Bern, NC store to buy a VHF marine radio and saw a couple other items but they were priced a bit higher than he could get them back in Jacksonville and when he mentioned it to the salesman he told him that they would price match. When he showed him that the prices were $3.00 lower for one item and $4.35 for the other item they still matched prices and saved him stopping at two different stores in Jacksonville. 😊😊😊

Manager note:When I ask the clerk for help selecting an anchor and he says just go look online and couldnt be bothered helping me with my questions.So I did just that!Spent $1,200 online(Different vendor obviously)

Expensive but usually have what we need.

Poor service. Ive been there about 10 times and every time Ive needed help the associate has not been knowledgeable about anything Ive asked about and they all seem to be having a bad day, every, single, time. I am extremely polite and have even felt they were rude when I called to ask about a product so I dont know what the deal is. We all know West Marine is an overpriced boating store but the customer service is supposed to make up for that. Ive been to many West Marines along the East coast and have worked in one and this store is the least friendliest, the least knowledgeable and they arent even well stocked.

Helpful staff.

Not a store I would visit again. If the store is open to the public then you should not be able to refuse service because of cash money. My money says its for public use. Dont worry will not be spending here again.

Great staff. Good selection of marine supplies. Prices are a bit higher than Amazon, but rewards program puts a little of that back in your pocket.

Except for the prices this place is great.Fiberglass cloth... $19 for 1 Sq yard, $7 at home depot.

Helpful staff and a relatively good selection. Some items are missing from the shelf and resupply is not guaranteed. Still my go-to place for boat accessories.I wish the chain, as a whole, would worry less about clothing articles (which can be found at Walmart) and more on the boating hardware (that cant be found at Walmart).

Good selection of maritime products. Organized and clean displays for all equipment. Polite and responsive employees that are quick to ask if you need any assistance. I asked for something they didnt stock and they referred me to their website. I was very impressed by both the store layout and the employees that work there.

Staff is very helpful and friendly but good gosh the prices are sky high! Seriously, you can find literally anything they carry cheaper either next door or on Amazon. Bought some sealant from WM for $20 that was next door for $12. Though about buying a GPS from them only to find out that Amazon has the same one with preloaded maps and all for $120 less! Love going here but usually cant bring myself to actually buy anything.

I enter only if I absolutely have to. Rude. Unfriendly. Expensive. And now...empty shelves.A clothes store, not a chandlery.

They have all the specialty items that I need for some of my projects.

Staff is super friendly. Took the time to show me on GPS some good fishing spots.

Its a small store with limited supplies. I check my phone app and put the store location, then item I was looking for and it started 6 available. I arrived early before opening. The store didnt have any available. The phone app is either hard to navigate through or it completely wrong. They were going to have to order the part. Well, heck I can order it too. The staff was helpful and friendly in spite of things. Bottom line, call before you go.

Great folks working there and always willing to give a helping hand!! Go just to say hello from time to time!

Found what I needed, paid to much since Defenders had it 50% less. West Marine would not meet the price even though I brought copy of Defender price. Not nice West Marine.

Always helpful! Go the extra mile.

Store clerk: “We can’t help you, go to EJW in Morehead City.”Me: Lol, ok!

Good selection of stainless steel hardware for any water craft

Didnt have what I needed in stock and then found it at another store and the piece was twice as much than anywhere else

Shelves getting empty.. had to order online

As the previous review stated, you can get everything that you might buy here cheaper elsewhere, but only if elsewhere includes the set of stores and available goods not located in New Bern. Otherwise, youll pay for the convenience of finding gear in this town.Paying a premium for the experience of the dudes up in here is worth it, too. Not only do they have that experience, but theyre willing to share it with you.

Even though they didnt have the part I was looking for, the staff were very helpful and made the experience great (as always).

New store has much more selection. great staff.

They have all things needed for boating!

Poor customer service. Rude sales associates unlike West Marine in Morehead City where you get the same respect buying a$0.30 screw as someone buying a $5k navigation system. 30% off sale pricing on dirty display model ended up barely below competitions regular price. When asking to compensate the sales associate got an attitude and didnt want to even help me anymore. Maybe it is because a Academy Sports is moving next door so I will wait for the going out of business sale before I spend another dollar at that West Marine.

Convenient and well stocked. Employees are friendly and helpful.

Very clean, brand new store. Kinda small, as West Marine stores go but they seem to have a decent inventory - if you can afford to shop there.

I stay going to West Marine its definitely more of a mens store but they do have stuff for women as well great place

Very nice store, but items are very priceyNeed to reduce number of items that competition sell much cheaper.

GREAT place and staff. Very helpful. This is a candy store for boaters and fisherman.

Nice store and its more of a Variety Store than a boat store.

They had exactly what I needed and got in/out to finish my project.

Lots of good stuff for water sports and boating enthusiasts.

Great place to get marine supplies for fishing.

45-minute ride there to be refused service because I have cash the store is not taking cash only credit cards and debit cards I wont be back no more since you refuse American currency 45-minute ride back home hour and a half of my day wasted I want to say more things but Ill leave it at that

Nice people, not very knowledgeable or welcoming

Very friendly and knowledgeable. Highly recommend.

Great help in this place guys know what they are doing

They are making the new building a lots better.

Friendly and knowledge staff... Inconvenient location. Wouldnt it make more sense to be closer to the marinas?

Great stock and employees very helpful

Clean store. Good prices!

Its a beautiful place to look at.

Very nice clean store.

Good friendly staff help you with all your needs

Very helpful and friendly staff

Always friendly and helpful people

Great service and quality

New store. Nice.

Great customer service.

Staff was very helpful and pleasant

Good selection of Marine supplies !

Have not been to west marine

Cant stay out of the store!

Great people

Good store

Overpriced

All of your boating needs

Over priced,try Amazon first

Great service

Cool

OVERPRICED

Pricey

Supplies

Expensive