We were looking for a box springs for a wounded Viet Nam vet that we are helping. Ryan was going to give us one at his cost which was wonderful to begin with but then he called me right back and said they were going to just donate it! Thanks Ryan for your service as a veteran and for helping another vet in need.

Thank you Ryan for your help with finding the best mattresses for my home needs. I so appreciate it. Good customer service, very knowledgeable about the products, and good prices. Thanks.

This is my fourth purchase from this location. I now have a new bed in all the bedrooms. The service is amazing. The staff is always friendly and super knowledgeable. It had been a year since my last purchase and the manager still knew my name and made me feel as if I was speaking to an old friend.

Chris has helped my wife and I find the best mattress for us! His knowledge about every mattress in Mattress Firm was awesome and he really knew what would work best for us. Thank you Chris!

Great manager. Extremely knowledgeable. Will definitely send friends and will return to furnish my new home.

Adrianna was wonderful. She knows the store well and found me everything I needed within my price range and that could be delivered before my mom came home from the hospital. Very easy process.

The best bed buying experience ever! Adrinna was so knowledgeable & patient. Simply amazing. Thank you for helping make our move so pleasant. Highly recommend her!

My boyfriend and I purchased a mattress from here maybe in January or February of 2021. Chris (I believe that is his name— he told us he moved here from out of state) was so awesome and helpful. He was really pleasant to work with and also very knowledgeable. He assisted us quickly and thoughtfully while paying attention to what we were wanting— he was not the type of salesman to try to suggest things you don’t want or things that are way out of the price point you want to stay in. Hard to find those kinds of genuinely good salesmen! He got us a great deal on our mattress and got us a free base as part of a promotion the store was running. We LOVE our mattress and adjustable base— cannot say enough good things about it or our salesman Chris! We have recommended others we know to shop here as well.

Excellent Service! Staff answered all of our questions honestly, and took all the time we needed to try out, decide which mattress we wanted, and accessorize. Highly recommend Mattress Firm!

We had an excellent experience yesterday. Our sales rep was helpful and friendly. This is our fourth purchase from your company, and we will Continue to use and refer you.

Best Customer Service EVER!!! Salesman was easy to talk to and never pushy. We were able to take our time and make an educated decision. He was extremely knowledgeable. We have purchased there before and will again if the need arises!!!!

My sales person,Cody was very knowledgeable and helpful. Cody went above and beyond and showed up on his day off to help me out.Thank you Cody, for a great experience choosing my bed!

I had a very good experience. Ryan the sells person was very polite and personable. He was patient and did not try to pressure me into buying. He encouraged me to take my time in the bed and really get a feel for whatare concerns I have. Ryan understood my physical concerns and showed me exactly what I needed for my body. I am looking forward to getting a good night sleep.

Good morning my name is parshee wojtal and I wanna thank you for the person that waited on me I have never met anyone like him he was so wonderful he has so much patience if I want to go shopping there again and I am going to go shopping there again I wouldnt want anyone wait on me but him he were the best and I think God for him whoever you are this reading this notice the young man is so courtesy he has so much respect he thinks a lot of the company he is number one if I were to come back there and I am am I dont want anyone waiting on me but him thank you I thank you so much for everything he was wonderful I think God first and my husband Edward wants a towel he does also you take care and may God forever bless the company and keep everyone safe through this virus thank you God bless

Salesperson was very knowledgeable of his products. He allowed me to test many products and gave many suggestions on what he thought I might like best. His honesty and time spent with me were quite valuable. I made a purchase based on much of his information. I was not rushed in my decision. I’m looking forward to my purchase being delivered and having many restful nights of sleep. Thank you, Ryan.

The Sleep Expert was knowledgeable & personable. She knew the right questions to ask for us to find what we needed.

Everyone was really nice and welcoming! I like the way they helped us figure out what we wanted. We didn’t know exactly what we wanted when we first walked in. But when we left, we knew exactly what we were getting and had 0 doubts!

Very nice and helpful in helping us choose the right mattress for us!

Going into the Mattress Firm store in New Bern,, NC, knowing what I had in mind; Ms Adrinna, the sales associates, first impression will be our lasting memory. Very polite, helpful, encouraging in ways to ensure i was comfortable with my choice. She was very knowledgeable about the merchandise. The closing of my purchase, she ensure my husband and I fully understood our purchase process. Enjoyed our small talk too. 😊Thank you!

Thank you to the salesperson for getting the pillow I need a day earlier than expected! Very grateful!

Went in to get a new bed today and walked out completely satisfied by my experience. Ryan was patient and willing to let me try out all that they had to offer. He and Chris attentively listened to my wants and needs and guided me to a decision within my set budget that I will be happy with for years to come. I would recommend Ryan and his staff to anyone looking for a new bed.Ps. Try the adjustable frames they will change the way you sleep forever.

Very friendly and such a nice and clean place. Made shopping for a new best SO much easier!

Friendly staff, willing to work with you. Great deals for the holidays! Will definitely buy my next one from here as well

The staff member was knowledgeable and very helpful in helping me pick out the mattress for me. I appreciated the sale prices too. Great experience.

Ryan was the best! He showed us mattresses that matched our needs so we had lots of options. NO high pressure....no pushing for the sale. He obviously knew his products and told us about all the different models. Highly recommended store and salesman...

Ryan was a great salesmen. He listened to our needs and gave us our options. He was not pushy. I highly recommend going to Mattress Firm in New Bern by the mall.

The female sales associate at the New Bern store was very sweet and super helpful to this first time mattress buyer.

Having shopped 5 stores in the area, plus some online inquiries, we went back for the third time today to the New Bern store and bought what I hope will be a great mattress. All of the stores have good products and similar pricing, but for the Third or fourth time we chose Mattress Firm. You can check your records.

Our sales associate Adrinna was a pleasure to work with. Excited to have our new bed delivered.

The customer service from the reps there was awesome, not over bearing and knew there stuff. I would recommend getting your mattress need from Ryan is the man!

Great customer service. Very knowledgeable. Quick and efficient service

Staff very helpful. Able to buy in NC and have delivered to our new home in PA.

Adrianna was super helpful, very knowledgeable and friendly. She was able to help me place my order to get the items I wanted. She was not pushy trying to upsell anything I didnt want. I really appreciate that as a customer. My experience with mattress firm for multiple purchases has/have been very positive. Thank you.

Adriana was so helpful from the moment I entered the store. She helped me zero in on the best beds for my needs and was extremely knowledgeable in all aspects of bed composition and and functionality. Would highly recommend. She also assisted me in using multiple coupons from the store.

We are on a very tight budget. We needed a mattress desperately. I walked into the store already feeling defeated. But an angel in disguise greeted us. She was so sweet and guided us through the process. She showed us quality mattresses in our budget. Showed us much respect. It was a very easy and pleasant transaction. I just wish I could remember her name so I could thank her publicly. She was so helpful that my sister purchased a mattress from her too! THANK YOU MATTRESS FIRM!

I accompanied a good friend of mine on a trip mattress hunting. We visited this mattress firm location and was very pleased with the service we received. The rep who helped us was Ryan. He was very friendly and knowledgeable. He knew the promotions, discounts, and inventory off the top of his head. He wasnt overbearing and let us look around, periodically checking on us. We didnt feel pressured to buy. He made sure we got an even better deal than we thought!!! After our purchase, another associate whos name I didnt get, brought the mattress out to the car for us. I would recommend this location to anyone in search of a mattress.

I had an excellent experience here, the sales guy I dealt with Caleb was great in helping me find the right mattress and gave me a great price! I would highly recommend shopping here if youre looking for a mattress, they are not pushy, they just want to help you find whats comfortable for you and they have great prices and sales!

They are the best ! We knew we were getting a mattress but the customer service was excellent! Bre was the best ! She took the time to make sure we got what me and my fiancé needed and not just trying to sell us something, we really appreciated what she did for us ! I would recommend anyone here !

Friendly, courteous staff. Knowledgeable and not pushy. Would highly recommend.

Ryan at Mattress Firm in New Bern, NC is the most incredible person. I have dealt with him twice and each time he has been very friendly and down to earth, extremely helpful and knowledgeable. Ryan has gone above and beyond in both instances. I would recommend no one but Ryan and Mattress Firm. Go in and see the incredible customer service he delivers for yourself. I promise you will not be disappointed.

Awesome deal on a mattress and adjustable base. Ryan was fantastic!!

A very nice matttress store. Ryan was friendly and a wealth of knowledge. Prices are fair and very good if a sale is on going. Product lines are good quality.

Excellent service. Great pricing. And they are very helpful.

Caleb was great! Super nice guy and very knowledgeable. Good selection and sales.

I needed a mattress And boxspringss for a spare room. I knew what I wanted when I went in. Ryan did not pressure me into anything different and helped me on price which was very reasonable. I would highly recommend them.

Ryan from mattress firm in new Bern North Carolina did a great job of assisting us in the purchase of our bed and frame. We’re very happy with the assistance he gave us and picking out the right mattress for sleeping lives. He listen to what we needed and he found what we needed. So it’s Ryan I say thank you so much!

The in-store staff were super friendly and helpful. The delivery drivers who set up my bed were the nicest people. I would recommend them for sure!

Fast delivery. Great customer service. Sales team went the extra mile to ensure that we were satisfied. I will buy from the New Bern Mattress Firm store when ever I need another mattress. DPL

Great service and an imaginative solution to our problem. Mattress Firm and Chris, our sales person did a fabulous job for us!

My husband and I arrived and was greeted by Adrinna. She was with a customer, which was fine. It gave us a few minutes to “test drive” different beds. When she was done, she came over to us and spent a couple of hours with us. She is extremely knowledgeable about mattresses, and gave us so much information. My husband and I came in with differing ideas on what bed we wanted/needed. By the time we decided on a bed, it wasn’t even either of the ones we had wanted! Adrinna asked us questions, and based on the answers, she was able to get us in a bed that we will both be happy with. I am so very pleased with her, as a person and as a mattress expert. I highly recommend going to the New Bern store, and having Adrinna help you. Also, we dealt with Ryan, the manager, while there. He is top notch as well. Overall, a very pleasant experience for such an investment!

Ryan was very patient and helpful throughout our process of picking out the best bed for my husband and I. He answered all our questions and explained all of the promotions that he had. He is very easygoing and it was a pleasant buying experience. I would highly recommend him to anyone that is looking for a bed. Thanks again Ryan.

I bought my mattress about a month ago and the people working there were so nice! They didnt try to hassle me into anything and it was nice being shown exactly what I needed within my price range. I was able to purchase day of without any issues.

Ryan was phenomenal!!! He walked us through pros and cons of many of the mattresses available. Provided us a ton of information and time to choose wha was right for us. He was instrumental in finding the right mattress for our kids and ourselves. Ryan made mattress buying easy and understandable. He also provided us financing options at the time and helped us make a strong choice for a payment plan.The delivery team brought our Tempurpedic and adjustable base. They were in and out in moments. Everything was setup and worked flawlessly. I was very impressed with the excellent service.Thanks Mattress Firm and more importantly....thank you Ryan and the delivery agents!!!Jamie from New Bern

Friendly informative staff answered all our questions showed us a number of choices so we could make an informed decision .Got an awesome veterans day deal .Would highly recommend them for your next bedding purchase .

Professional and personable service. Took the time to educate and explain. Not at all pushy. More concerned with satisfaction than making a sale.

Wonderful and amazing hospitality from Ryan! As well as great customer service and a memorable interaction! I highly recommend going to this location if you want a comfortable and affordable bed or sleep gear! I will guarantee you a sincere, compassionate, and genuine experience if you go! God bless!

Great service .... was able to stay within my budget but get a great mattress that exceeded my expectations !

Really great help in getting a new bed

The gentleman was very polite and helpful thanks Ryan ! :)

Very pleasant experience,we went in and found exactly what we needed at a good price. Very friendly helpful service!

Buying at Mattress Firm was a great experience! Ryan helped us and he was extremely knowledgeable on all his products and what would fit our needs. Super friendly staff and very easy to work with. Ryan went above and beyond to make sure that we were satisfied with our purchase and reviewed every detail at checkout with us. There were no hidden fees or gimmicks. I highly recommend to anyone looking for a mattress to first stop at Mattress Firm and talk to Ryan!

Quick and easy experience!! Big thanks to Ryan for helping is with our purchase. Well definitely be going back! If you are in need of a mattress go see Ryan. I didnt get the young ladys name but they were very nice, professional, and helpful during our time in their store!!

Amazing Service. Ryan is the man! Will never go to another store!

Great service...was in and out with exactly what I needed.

David was extremely helpful and knowledgeable. We recently moved into the area and we needed the mattress by Friday and he made that happen with a quick phone call. He provided excellent customer service to me and my husband.

The sales person was very knowledgeable of the new and older mattresses. We used a comparison method to choose our new mattress. Great experience and happy with the deal.

Very good experience shopping for a new mattress. Knew what brand I wanted but received good sales support in final selection of style. Checkout and delivery details were handled quickly and efficiently.My second experience purchasing a Stearns & Foster Mattress from Mattress Firm. I highly recommend this brand name and retail partner.

Terrific customer service with knowledgeable sales associates. We never felt rushed or pressured to make a choice. We probably could have even taken a nap..lol. This is our second purchase there and will definitely return again.

We had the most amazing experience with Adrinna. She helped us out in finding he right bed for us and made sure my husband was satisfied with the bedas he has back issues. We are very pleased with the exceptional service and prices.

We had a fantastic buying experience at Mattress Firm in New Bern. We were treated with respect and honesty. Caleb was amazing. He explained how the store was set up. He was very informative on the different types of beds. On top of all that he gave us a tremendous deal!!!! We walked away completely satisfied. We highly Recommend Mattress Firm and Caleb. You won’t be sorry!!!!

Caleb gave us excellent service on our mattress!

No pressure to buy. We were encouraged to try several options before we decided on which bed would be best for us. It was actually a very pleasant experience.Thank you to the staff for their professionalism.

Great to work with! Finds you great options based on your budget. Very friendly and helpful staff. Nice, clean atmosphere and lots of options to choose from. We were able to pick out a mattress and take it home same day! Very pleased 😃

Excellent customer service great price

This was my first time buying a mattress from Mattress Firm and I was very pleased. Ryan Kriebel was very helpful, knowledgeable, and congenital. He helped me find the right mattress for my needs. The sale price was the icing on the cake.

Best professional experience ever!!!!

We were greeted soon as we walked through the door. We purchased a great mattress within our budget. I am pleased with the entire experience

The young lady that helped me was very accommodating and friendly. I am very pleased with the service.

My experience at this mattress firm was very good! The staff went out of their way to ensure all my questions were answered, and that I was able to get the best discount possible! My only negative comment is that the options available were relatively limited. Otherwise, an enjoyable experience.

Really helpful in helping me with my purchase, very pleasant! Adriana Campanelli, sales associate

I had the pleasure of working with Caleb today. I bought a plush hybrid by Beauty Rest with an adjustable base.The service is phenomenal. If youre in the market for a new mattress I highly recommend visiting the store in New Bern.I was treated like more than a number. Professional staff and no sales pressure.The price and quality cant be beat!!

Very friendly and helpful service and excited to get my new bed and feel like I got a fabulous deal

Great showroom and Ryan was excellent. Extremely knowledge and not pushy at all. I highly recommend this store.

Very helpful staff. Asked my budget and stayed within it. Such an easy buying experience.

Customer service has been amazing here. Bought multiple beds, adjustable bases, protectors, cooling pillows, etc from here. Ryan is extrememly knowledgable and easy to work with. Adrianna has the BEST bedside manner and patience Ive ever seen.The company itself could benefit from not being so shortstaffed ALL the time but the people locally cannot be blamed for that. Great inventory and they will really work with you on price.

Good prices, very friendly service, no pressure. Loved the entire experience.

Great customer service. I am very satisfied with the sales associate Mr.Ryan who helped me with my purchase. Thank you!

The person that helped me in New Bern NC was very nice and so helpful! The people that delivered the box springs were very respectful and put everything together for me!

Great customer service, awesome prices, had a wonderful experience. We love our new bed! Ryan was our salesman and was great to work with, Will definitely be buying from here from now on.

Great prices and staff that can’t be beat! Adrinna was so helpful and had answers to all of my questions and the process of buying here was so easy. I would recommend this store to any of my friends.

They were great in working with us today, found exactly what we were looking for, and a wayyyy better deal than we found anywhere else. I highly recommend Mattress Firm.

We had a great experience at mattress firm in new bern. Ryan Kriebel helped us out tremendously. He let us pick out what we wanted. Very honest also. If anyone is in need of mattress go see him.

Ryan @ the New Bern NC store on Dr. MLK Dr. took great care of us as this was our 4th bed purchased from him. We are from out of state & purchase was for our vacation home. Will recommend & repeat our business with Ryan

Excellent experience! Mattress is so comfortable and service was even better!!!

I went to the New Bern store after searching for mattresses online. I was warmly greeted by the store manager Ryan, who quickly helped me identify and try out the mattresses I was most interested in. Ryan even gave me mattress options to help address my lower back pain. I purchased 3 mattresses from this store and I couldn’t be happier with my experience, Ryan’s service or the quality and warranties on my mattresses. I recommended this store 100%!!!

Just needed a frame, and the staff was friendly and took care of my purchase quickly. Nice store

Ryan was awesome took the time out of his lunch to make sure I got the perfect Mother’s Day present

Wide selection of mattresses and great staff. Pricing isnt to bad. I would call first to see of they have any deals going on etc. Always try the bed out first, dont be shy. If you are not sure what you want or need help. Ask a worker. Tell them type of mattress, soft or firm etc and your price range. They will help you out.

Zoa is great. She acted like she really cared about making sure we purchased the mattress that was right for us.

As soon as we walked in we felt welcomed. Ryan approached us and answered all of our questions and met all of our needs and helped us stay under our budget. And preformed Great customer service we walked out as satisfied customers.