We highly recommend you ask for Tommy Meyer! Tommy and the dealership went above and beyond to make our experience great! We will definitely be buying here again in the future.

First time buying experience with this dealership. Everyone was courteous and friendly throughout the process. I came in knowing what I wanted to purchase. At no time did anyone attempt to oversell me into an upgrade I did not ask for. Honest sales and finance reps all the way. I appreciate an honest buying experience. Five stars, will recommend and return for future vehicle needs.

I purchased my first car from Trent Cadillac yesterday, and I must say that I am impressed. I sent all my information to Ron Polk and he handled everything from there. He even went above and beyond any dealership or salesperson I have ever dealt with. I never had to leave my house, he delivered my car and all the paperwork, over an hour away and 9:30 at night. He was very knowledgeable and went over all the paperwork to ensure I understood everything. By 10:30 I was cruising the neighborhood. I highly recommend Ron Polk to handle your car buying needs.

I bought a 2010 Cadillac with 70000 miles in Durham N.C. 3 months ago, I had trouble with the steering light coming on. I came to Trent Cadillac and I was very surprised that Wayne help me with professional and caring help. I feel like it was the best choice I made.

When first arriving, everyone was so cheerful and welcoming. I had never been to Trent before but had been referred by someone. I am so glad to not only have found a vehicle that I LOVE but I am also pleased to have worked with wonderful members of your team. Mike and Brent were AWESOME!They were very helpful and supportive throughout the process that I had honestly thought would be a more drawn out process. I usually ask a ton of questions, especially when talking about things with finance and big decisions, but they had everything prepared, organized, and then explained/demonstrated things so wonderfully.I am beyond pleased with the experience at your dealership and to now be a part of the Trent family. Thank you!

Very friendly, i loved the idea of showing me the work they were doing on my car via video WHILE i was sitting in the waiting room !!!

Very helpful. i made an appointment and when i arrived they were ready to receive my vehicle. i was kept informed as to progress and was as soon as it was ready for pickup.Completely satisfied with service and vehicle detailing, looks like new again.

Jonathan, Tommy & Manny we’re all amazing. They did not take hours out of my time trying to play the dreaded back and forth game when buying a vehicle. They made things fast and did everything they could to make sure I left a satisfied customer. Thanks guys! We will definitely be back for our next vehicle!

Visiting your service center is always a pleasure and pleasant. I really love the quality of work preform, professionalism and mechanical advice I received. Mr. Jeff Quinn is an awesome automotive advisor, he is always polite and professional.

Ronnie Bronson is a very good sales guy. Made the buy simple. Had a problem with the vehicle that was not taken care of before offering for sale. Partially satisfied with their response, but I should have looked closer at the vehicle prior to buying. Part my fault for not having it independently checked. Still my wife and I love the car.

The service department was friendly informative and polite. They had a lot of cars before and after meet but still took the time to be nice and had great customer service! I never felt ignored or as a bother. The lady at the front desk also made sure everyone was happy and comfortable while they waited.

We bought our Buick from another dealership in Florida the car had some crazy issues and they fixed it and when it came to the other issue following the first issue they recommended us to a place that would do the job and cheaper than they would. This dealership has the most honest and caring people as employees! Next time we buy our next car we definitely will be going through Trent! We appreciate y’all so much!

Ron Polk was my sales representative. He was very friendly and knowledgeable. The transaction was smooth and professional. Everything was upfront and without pressure. Im very happy with my new GMC Canyon!

Our experience began on-line, and the transfer from on-line to in-store was seamless. In-store we worked with Ron Polk, and we enjoyed every second of his service. Everyone at the dealership was kind, friendly, and professional. Ron was well prepared to answer all of the questions we had about the features on the vehicle we purchased, and he didnt hesitate to answer our questions with a live response (meaning he answered our question by showing us the feature and how it worked). Our purchase was a great deal and the warranty we purchased made the deal even sweeter. The folks here were super sweet, kind and professional (I cant stress that enough). We traveled to make this purchase and as an amazingly kind gesture Ron made sure we returned home safely. I do not know exactly how to put into words how we loved and enjoyed our experience at Trent, but we honestly did and we cant seem to stop talking about it. However, I can say this, if possible we wont purchase another vehicle anywhere else ever again. We sincerely enjoyed our experience here, from being greeted by the staff to departing and returning home, it was worth it. Trent is an amazing dealership and Ron Polk is an exceptional salesman. We have visited many dealerships and we have talked to many salesman and NO ONE, absolutely NO ONE comes close to the quality of service and attention we received at Trent. I think its safe to say that Trent is the Chick-fil-A, Publix, and Apple Store of dealerships and service. If by any chance they were faking it we thoroughly enjoyed the show and wed return again for another viewing (smile). If youre debating on working with this dealership just do it, do not hesitate because it is the right choice. Ask for Ron Polk, and enjoy your 5 Star Customer Experience.

Brought the wife and 2 younger kids to go look at a used SUV. Not only was the car in immaculate condition, the salesman was extraordinary and helpful, the test drive went great, and the process of buying the vehicle was simple and easy to follow. I would highly recommend this dealership if you’re looking for a new or used car, and I would gladly choose Trent for my next vehicle purchase!

Had unexpected trouble with my vehicle..called Albert in Service..no problem bring in..Brian the Super Mechanic Technician worked to find the problem.. unfortunately it was past its life...Went directly to Ronnie Brinson on Sales to see what we could work out...found the perfect next vehicle..Brent worked just as hard to find the best payments and warrenty.This is my third vehicle from Trent..I will not go anywhere else..they are absolutely the best from beginning to end!!

We have had a very good experience with Trent GMCThey were very helpful in our decision to buy from them. Ron Polk was extremely helpful as our salesman. This was the best experience we have ever had in purchasing a vehicle other than the previous time we also purchased a car from Trent GMC.Trent GMC also has a service department that is second to none. We couldn’t be more pleased with our experience at Trent GMCThanks,Greg Bulla

Bring all my vehicles here to be worked on they do an amazing job everythings always fixed right the first time. The mechanic are awsome and very knowledgeable very nice waiting room and staff very friendly would recommend to all needing any service work done ..

Jonathan was very helpful and patient with my husband and myself. He stayed later than usual to allow us to test drive and view the vehicle. He wasn’t pushy, gave us time to discuss our options and overall just made the whole process smooth.

I really appreciate the prompt and courteous attention and professionalism of the employees at Trent Cadillac Buick GMC Dealership! This dealership has built a family of employees who take care of me and my Enclave and they always make me feel like part of the family as well! Kudos to everyone there at Trent for great service and excellence with a smile!

Friendly and professional service. The shuttle service really simplify my experience. Great place. Thanks to Damon for his help.

Brought my GMC Elevation in for service, Wayne at the service center is awesome, I always feel welcome and well taken care of. The staff here are very friendly.

Everyone was very prompt in addressing my questions. Wayne was my service rep and Chris was the mechanic. I really appreciated the short video explaining the initial diagnosis and explanation of the recommended solution. The repairs were made in a timely manner and the issues seem to be resolved. Excellent customer service! I drove an hour past another dealership because of the radio advertising i had heard and my confidence in their highly trained staff. It was a great experience.

Second time purchasing a vehicle from Trent Cadillac Buick and GMC. Absolutely amazing customer service and amazing people. Thank you so much to Johnathan and Mike for every bit of help you gave me over the purchasing process! Will definitely be coming in the distant future should I ever need to purchase a vehicle again. 100% recommend buying from Trent! Thank you so much!

We are very pleased with Tommys time and passion. ALSO his help with setting up the car for us.

They claim they can beat any price on tires. While they do match an advertised price, they whack you right back on the installation cost. They cannot match the overall cost of tires installed as advertised.

Tommy, the salesman, and Brent, the Finance Manager, are awesome. I wanted a SUV that was affordable but with low mileage, space, and comfort as I drive a lot. The process was quick and seem less. I road off with more car than I anticipated in comparison to what I initially was shopping for. Thanks Tommy and Brent. I’m sending you business!

Liked that the Technician videos and advises what repairs are needed and extremely satisfied with prices and services rendered

Ronnie went above and beyond to make me satisfied with my door handle repair. He even picked up my car, gave a loaner and returned mine himself! Thank you so much.

My wife and myself had the best experience buying a car from Ron Polk at GMC, he was very respectful and an easy person to talk to while buying a car. I definitely will recommend him to my employees and family.

This is my third 5 star review for Trent. There service department is second to none in my opinion. Recently I was having my car serviced and the technician rep called me and stated that they typically change the brake fluid at that mileage and I decisively agreed. No problem, he calls me back 15mins later “sir your brake fluid is crystal clear and like new” now how many times would another dealer or any service Dept have called back to tell you you didn’t need a service. NOT many. Most would have just charged you for it but not these guys. With their video tour and honesty I have faith that they carry Christian values and I will definitely be buying my next car from them.

Salesman was pleasant and courtesy ! Not pushy at all. It was a pleasure working with him and he helped me make a decision, that I really needed the help with. In every aspect, pleased !

Ron Polk and the entire staff here are AMAZING!!!! Not pushy, they want to hear you and understand your needs/wants, they are quick to get the deal done ( seriously it never takes hours.... Its perfect ), you leave having new friends!! I highly suggest coming here for your next car!!!

We really enjoyed our experience at Trent Buick GMC. Our salesman Ron Polk was very knowledgeable and professional. I appreciated his patience. He showed us several vehicles before we decided on our Buick. Everyone we meet on team was very friendly. Will be back!

Thomas was wonderful. Very knowledgeable on both cars I drove. I changed my mind 4 times on the car I wanted. he patiently helped me on my decision. I would refer family and friends to him.Thank you Thomas for your outstanding service.

On time .all done. No hassle! Great price! Well done Trent team!

I went for an oil change for my Tahoe. As always, excellent service. Special thank you to Wayne Williams, my vehicle was ready to pick as promised. Thank you for such great service and the awesome team at Trent!

Very Smooth process. Traded a vehicle that I wanted to get out of. It was no pressure. Picked a vehicle and Salesman Moe made it happen, and was a very laid back, informative, cool guy. ThanksI’ll be back when it’s time for an upgrade.

I reached out to Trent Cadillac in New Bern, NC inquiring about a vehicle. I was introduced to Ronnie, a very personable, friendly, outgoing salesman. Ronnie was a lifesaver, and a great talker. First impressions mean a lot now days, before i even met him face to face he had won my business. Ain t nothing shaking but the grease...love it!! Great doing business with Trent Cadillac, Thank you Ronnie!!

Oil change and tire rotation. This time was very efficient and I think I was out in an hour or less. Some previous experiences took way too long. I always make an appointment.

GREAT experience at Trent Cadillac! Our salesman, Mike Pecha, really went above and beyond. Very professional, very helpful. Available to answer all of our questions and made the whole process easy and smooth. Highly recommended!

Everybody was great! Mike Pecha took his time and never made me feel pressured to buy a vehicle. He also gave a wonderful and extremely thorough delivery. It was definitely the best one Ive ever received after a vehicle purchase. Brent in finance was awesome as well. He made sure I knew what each document was that I was signing and why I was signing it, but I also didnt spend hours in his office with him pushing needless products down my throat. Thank you everyone at Trent for a wonderful car buying experience!

Yet again a horrible experience with Trent. I called Saturday to schedule an appointment to have my truck aligned. Appointment scheduled for Wednesday 9/22/21 at 9:30 a.m. . I work right across the street, so I did my part to bring my truck over at 9:30 for a simple alignment. I called Andrew back around 3 p.m. he advised me the truck was being worked on and would be done by the end of the day(his first lie). He then said he would give me a 4:30p.m. courtesy call (second lie never received a call. I had to call again and be put on a 20 minute hold). He then told me truck would be done right after 5 p.m. which is unacceptable at this point. I told him to have it ready at 5 no excuse. When I arrived the truck hadnt even been looked at. What a clown show. The only reason I gave 2 stars is because the outstanding technicians they have at trent. The desk jockeys at trent are horrible and lack training and common sense. (IF YOU HAVENT BOUGHT A BRAND NEW CAR FROM THEM THEY COULD CARE LESS ABOUT YOU.) What happen to customer service? Trent GMC= garbage.

Amazing experience every time I deal with service manager Paul H.

Ron Polk is an outstanding car salesman. He was able to find the vehicle of my choice without being pushy. My overall experience was very pleasant. I left knowing that I made a good decision. Great place to go if you want honest deals.

Had probably my best car buy experience at this dealership with Ron Polk as my salesman. Very knowledgeable on the Suv for me and my wife. Wasn’t to pushy to make a sale but made us feel completely comfortable with going over every detail that our SUV had to offer. Would highly recommend future buyers to try out this car lot and ask for Ron. 10/10 experience.

There were so nice and understanding a guy named Andrew that’s served me and my boyfriend he was completely Kind and generous and made are day a lot better we will be definitely go back and paying are respect to this gentle who just touch are hearts and we thank you’ll for your service and for hiring such kind and generous employee’s

No one likes the actual process of buying a car but Ron Polk made it painless and enjoyable. Due to some minor issues, he offered to bring our new car to my home! Thanks

Ronnie is fantastic!!! Came in today to look and he showed me some great vehicles. Found the perfect one and he worked a deal that I get to take it home today. I would not buy a car from anyone else and highly recommend him if you are looking for a car. Jerry took care of the paperwork and explained everything so well, I didnt have one question.

Had my Cadillac serviced on Friday. Short wait time. Customer advisor nice, friendly and informative. Great service.

Super helpful and not pushy at all. Jonathan has been super helpful and I am happy for new purchase.

MOE KAIFEE WAS FANTASTIC!! HE IS PROFESSIONAL, KNOWLEDGEABLE, KIND AND FRIENDLY, EVERYTHING YOU WANT IN A SALESMAN. BRENT COOPER WAS INFORMATIVE AND PROFESSIONAL. THIS STAFF UNDERSTOOD OUR NEEDS AND WORKED TO MAKE SURE WE HAD THE BEST EXPERIENCE.THANK YOU D&D

Found a car that was priced right Milage was low contacted them through the web site representative contacted me within day or two by email asked questions about the car liked it even more Saturday we scheduled and appointment to checkout the car loved it bought it Trent Cadillac Buick GMC is a great place to purchase a car or truck I love there staff we love our salesman Laron and Internet representative Melissa

Awesome customer service from our sale man Mr. Hansel Bridges. We received respect, knowledge on the car and the goal a great car. Thank you for your service Mr. Hansel. I recommend him for a great sale man.

Great experience with this team! Huge recommendation to seek out Mr. Ronnie! His personality and demeanor is nothing but professional, he really made this “could have been” stressful experience into a seamless and wonderful experience!

Got a Great deal on a low mileage Truck at Trent. I had been looking for close to a year and finally got a Great deal, was worth the wait and the drive. Ron Polk was my Salesman and he worked hard to make sure it was the truck I wanted and to get me in the truck. I went one day to check and test drive the truck, I had to think on it overnight. Called next day and told Ron Polk that I was coming back to get it. When I returned to get the truck, I was pleasantly surprised that Ron insisted that I drive the truck again to make sure that it was definitely the truck I wanted before we started any paper work. Trent had over 25 lenders available. My first finance option didnt work out so Ron kept working with me until he was able to get me in the truck. After we got all the paperwork and payment worked out, he drove the truck with me and filled it up with gas. Then another great surprise, Ron got 2 drivers to deliver my truck to my house, I dont stay very close to the Dealership either! I would definitely ask for Ron Polk if I was going to Trent to buy a vehicle. Ron is a good easy going guy, listens to you, answersquestions well and explains everything well as he walks you through all the buying and finance details . There was never any high pressure selling tactics. Ron made my purchase a very easy, pleasant buying experience.

Always great! My service rep - Wayne is wonderful!!

The dealer was very nice he went over the car with me after a test drive and before I know it I was a proud owner of a 2021 CT5

The service department does its job well, on time and with curtesey. The service writers know their stuff are upfront with the customers and really try to avoid surprises for the customer.

Just purchased my new 2021 Escalade premium package with all the bells and whistles! I couldn’t be happier with my purchase! People at Trent Cadillac were treated me with excellent service and very fair price! Thanks Trent Cadillac!!

Just wanted share that we had a great experience with the sales and service staff at Trent. Lou Branch, our sales associate made our buying experience pleasurable with no added pressure.Paul Hewson also provided a great experience with service and addressing a few small issues with the vehicle. Great experience, and would recommend Trent.

This was the best car buying experience we have ever had. I did have a car in mind but he put me in a better vehicle for less money. Thank you Thomas Meyer.

We have bought 2 cars now from Trent and each time we have had great service! They have serviced our cars as well. Service and Sales are customer focused! They will earn your business for life! Josh is a great salesman and so very patient! It took my husband and I a year to decide what we wanted to buy, he was there every step of the way and never made us feel pressured or under valued! Ask for Josh you wont be disappointed!

Great experience buying this vehicle. Highly recommend stoping in and seeing the staff at Trent. Shout out to Lew Branche for helping me find the right truck

Unscheduled service visit for unexpected problem but was handled promptly and with professionalism

I always have to wait 10 minutes or more for a service advisor to come to the car while 2 or more stand inside at their desks seemingly doing nothing. Also, the coupon I get in the mail for service does not cover my vehicle fully due to oil capacity. I think if Im being sent service coupons they should be fully valid for my vehicle. The service part of my visit is always fine.

Everyone was courteous including techs as they walked through. All of them said hello. My appointment time was recognized and on time. The service was great and in a reasonable time. I loved the video Trent sent to me. Its one thing to tell me that brakes and suspension looked good. Its a gamechanger to SHOW ME in a video. That was awesome! I hope Trent continues to share these videos. I couldnt be more pleased with the services received.

Exceptional experience! Friendly, knowledgeable staff and attentive to details. The car we wanted to see was ready to drive when we arrived. We drove it and then Ronnie Brinson showed us all of the features of the car. After we purchased, he sat in the car with us and helped set up On-star, blue tooth and more. F & I Jeff was great too!

Technicians were very professional and I liked the video when my truck was being worked on. Service was done quickly and was in and out in about an hour.

I am very happy with the ease of making the appointment and the service writer was very professional and helpful.thanks

This dealer went above and beyond to get me the vehicle I wanted at a fair price. They not only traveled to my workplace so I could try out the car but, sent a very knowledgeable salesman to assist me. Once I agree to purchase the vehicle the finance dept. acted quickly and efficiently. The car was delivered to me at home the same evening with that sames salesman going over all the fine points of the vehicle to familiarize me with my new car. Amazing service!

Damon is always excellent, helpful with a good personality and completely honest. Everything was completed within a reasonable amount of time and a loaner car is greatly appreciated. Trent exceeds my service experience when compared to any other brand Ive owned including others in the GM family.

GREAT JOB, FIXED MY AIR CONDITIONER AND CHANGED OIL ON A SATURDAY AFTER 2PM, EVERYONE IS REALLY CORDIAL AND HELPFUL, KEPT ME ABREAST ON REPAIRS . LOOK NO FUTHER FOR YOUR NEXT VEHILE OR REPAIRS, NEED SOME 2022 SIERRAS.

Damion was informative, courteous, and a pleasure to meet. He informed me the transaction went smoothly because of Tommy Meyer doing the upfront scheduling for me. Tommy Meyer, thank you.

We had an awesome experience with the Trent team, especially our salesman Mike Pecca! Weve been looking for the right vehicle for almost a year and he finally found the perfect one for our family! I highly recommend visiting Mike and the Trent Buick GMC team...tell Mike I sent you 😀

The service department was great but it took over 2 hours for a oil change, service and tire rotation. Went to parts department while there and they were awesome. The thin man with black hair and goatee mustache went above and beyond to help me order a 48” tail light bar for my truck.

Looking for a reasonably priced truck is difficult at best. Trent Buick/GMC (Hansel) did a wonderful job and obtaining the perfect truck for US! The entire dealership is so organized to complete the entire transaction in great detail with minimal work on my part. Thank you so much Hansel for another great experience. 2nd truck and no regrets.

Josh was extremely helpful over the phone and once I arrived at the dealership, really went above and beyond to help me.

I just love the outstanding customer service. I appreciate how pleasant everyone is and how all the employees speak to the customers

Ronnie is a long time friend and phenomenal sales person to deal with. I would recommend seeing him or the other experienced sales professionals at Trent for your car, truck, and tire needs.

Charlie and Jeff sent me a cool video of my truck being serviced and inspected. Great customer service tool. Jeff Quinn was professional and courteous as always. Thanks

I love, love, my new 2021 Cadillac Escalade....

Honest and kind individuals. There to help you out and help you find the car for you. We dealt with Lew and Kaitlyn and they were both fantastic. Very kind, very professional! Would recommend shopping here.

I traded my 2015 SRX for a 2018 XT5. The XT5 has several cosmetic flaws with the body that had to be repaired & the interior was filthy. The passenger seat had stains & tears from the previous owner. All of the discrepancies were wrote up at time of sale and it took about a month to get them all resolved. I even had to clean some areas of the interior myself when I got the car back.

Trent Service Dept. was able to handle the repair of my vehicle in a quick and timely manner. All of my needs were met; each person I dealt with was friendly, courteous and professional.

Thomas was such a professional & knowledgeable salesman. Jerry made sure our financing fit our budget & included extended warranty to secure our future. The entire experience of our car buying experience at Trent Cadillac exceeded our expectations. We highly recommend this dealership!

Great deals and awesome professionalism they don’t rush like most dealerships. Highly recommend

What a great pleasure it was to deal with Trent Buick GMC. From the time We walked through the doors until We drove off in our new vehicle we felt at home. What a great experience. We definitely give it 5 stars and two thumbs up for sure.

I went to 5 dealerships and when I came to Trent, it was the best and knew I wanted to buy my next car from them. Laron was great the 1st day I came in, he asked me what I was looking for, after speaking with me he showed me around. I never felt pressured, I thought about my options text him some questions on his day off,, to which he answered with no hesitation. I went back to test drive with Ronnie & he was great. Very personable, loved his humor. He made us feel welcome and comfortable, never once did I feel pressured. Thank you guys for making this decision an easy process & I love my 🚗!!!

Excellent staff from the beginning of the process with Ronnie Brinson in sales, Manny with negotiating and Jerry and Brent in finance. The owner Pete has trained his staff to treat everyone A+++

I have just leased my fourth XT5 from Trent. It is a marvelous vehicle with all the creature comforts I ever need! I have never had a better sales team as well as service team. Each time I have had an encounter with any of them I always marvel at how customer satisfaction oriented they are. It is a privilege to do business with Trent and my XT5 is the best Auto I have ever owned.

The people were great. Service was a little slow, but they were obviously very busy. Would definitely recommend it.

We contacted Trent looking for a very specific vehicle. I needed a 2021 Yukon AT4 with a specific package and color and there is not a single Yukon AT4 sitting on any lot unsold in NC or any surrounding state. Mike Pecha worked his magic and delivered the impossible and way more timely than anyone else could ever have done! I picked up my new tank today and could not be happier. Mike spent an hour with me showing me all the details and adjusting the settings. The best car buying experience EVER!!

Moe was great! Very attentive and accommodating.

Hello, we come from an era where dealerships did not have a good reputation and have been going to a private car repair shop for most of our vehicle ownership lives. We are visiting the area and needed a repair completed during our stay and Trent was recommended to us by a local friend. WOW, thank you for the great service.

Ronnie Brinson has exceeded my expectations once again! I started a new lease today on a beautiful Buick Envision and with Ronnie guiding the steps it was an effortless transition! Thank you Ronnie and thank you Trent Cadillac for being the best at what you do!

Thomas devoted a lot of effort to find the right truck for me . I have dealt with Trent for a long time and they have always treated me well.

Hansel was a fantastic salesman, he got us in and out very quickly and the whole experience was phenomenal!

Me and family came to New Bern just to see what SUVs they had, another dealership sent us to Trent and Im so happy they did.We worked with Ron Polk he was so helpful and patient with us even with us being there after closing he still found a guy to detail my suv before we drove off the lot. The finance guy (forgot his name) was also nice as well. (They even help my husband prank me about my new SUV lol)I would recommend 100%

Outstanding sales and service from the showroom to the service department. It is by far the best car dealership that I have done business with....ever! I would highly recommend Lew Branch if your looking for a highly experienced automotive consultant!