Stopped in today to pick up something for our special day and Raven helped us out. She was so friendly and kind, making sure to get us exactly what we wanted and offering suggestions! We enjoyed her personality and taking the time to help us find the right items. There are a lot of Planet K stores out there but this one is special and so are the people working here.Thanks for helping us out!

Always chill, always helpful, also always has some interesting items. I never know what I need until they start helping with my finds. Good staff, great atmosphere. Cool management.

Its always been alright every time I have been. Really friendly people. You can even bring your dog inside. I like the wooden instruments there and the nifty little hide away boxes that look like books.

The crew at the store this evening (8.25.21) 5:30pm, are amazing and extremely friendly. I’ve been stopping by after work for the last three weeks and have run into the same smiling, helpful faces! Great vibe, great energy! Thank y’all!

Great place to shop for novelties. There is a great selection on glass items, wood boxes, cool stickers, posters and much more . Its a fun place to shop and the staff is friendly and knowledgeable..go by and see for yourself.

I don’t always step out of my comfort zone for personal wellness items in the pleasure department. However megaplex is far drive. They had what I needed but more importantly Raven helped me without judgement and was a pleasure to converse with! So glad planetk hires only the best kind of people.

Dont smoke so I didnt need anything from the shop, but the mural was worth the stop. Great art work.

The staff at planet k totally rock. Totally helpful, totally knowledgeable, totally badass in every way every time I go in. Awesome selection too.

What more do you want to say about planet ks now this was an experience that I had a lot of fun on going down to SeaWorld and then Blue oyster cult concert all I can scream out is rock and roll and planet k does that at all their locations be blessed.

I had a great experience here. And the older gentleman who assisted my friend and was friendly and knew exactly what I was looking for. To: The staff, You all Rock....SYS..,🤭

Great selection of glass and other accessories. Do your research on your brands before you buy anything pricey, but they are a friendly crew.

Very friendly and very helpful. Will be going back again.

Planet K, no matter where I go to one....Austin Hwy. in San Antonio, orNew Braunfels store, or even San Marcos, I get superior service, superior products, but I always feel welcomed! Great store(New Braunfels), the 2 females working today, great job....

Raven is the rudest person I’ve ever encountered here. Never going here again and I’m letting everyone know about what she did to me, making me feel belittled and uncomfortable. Worst experience here! Go to Amsterdam instead, you’ll get your money’s worth and not deal with bad customer service!!

The only thing we stopped here for was to take some pictures on that amazing Mural. We loved it and enjoyed it taking lots of pictures. Very well done!

I would have given them a higher rating I’ve been going here for years but I will no longer be shopping here because they don’t require their customers to wear a mask while a pandemic is going on nor do they make their employees wear masks. This is not okay we are in a pandemic still with lots of people getting sick daily I will not shop somewhere that does not care about the safety of their customers or workers.

Friendly staff ready to assist you with any orders to buyers

Always a good place crazy amount of stuff freshest candy Ive ever had good cold soda pop all the right accessories everything you need to make your smoking experience Pleasant

If u dont partake in stuff come here for the candles, room sprays, insence and the trinkets.

Gotta love everything they have here. I love the cards, glass pieces and how nice everyone is.

Tried to get a product and was treated poorly by the manager, Raven. This was my one and only experience, and since first impressions last, I have decided not to use PK again.

I love all of their marilyn monroe stuff😍😍

By far the worst experience I’ve ever had at any PK, Raven is the most unprofessional childish “manager” I’ve ever encountered. Might aswell hire an 10 year old to run the place, it’ll work better. Never going here again. Taking my business to the other shop in town.

Great service. Nice people. My favorite spot

Knowledgeable staff. Great customer service. Will always greet you with a smile!

Super cool. Lots to offer. Debit cards need IdsJust incase. Like I had my husbands debit card and I needed his ID. Also no ATM. Just incase. Other than that, super awesome.....

Great environment, friendly staff

Love the staff the manager Raven does a great job managing the store. The staff is very friendly and get along so well they greet u as u walk in and are ready to help with anything u need. Shelves are stocked and store clean. Very pleased...highly recommended 😊

Great store great service

I was Very happy with the Wide variety of novelties and Gifts they had to offer. The Sales Staff were very helpful and offered some Very Good suggestions for the Wife and I. Very professional! Thanks Guys (and Gal)! Roy& Suzzan G.

This is one great place for your Smoking Accessories, Novelties, Incense, Cards, T-Shirts, etc. Knowledgeable and Helpful Staff.

The girl who helped me was very helpful, in finding what I need, cool place to visit.

Great people. Great products. Great selection. Love this place!

Love the incense here!The staff is always helpful and friendly.

Always helpful

Planet K in New Braunfels is hands down The Best!!! All the people there are friendly and knowledgeable about all their products. When I go there, they know exactly what I’m coming in for and they offer other products that interest me. I really appreciate all of them and I wish them all a Merry Xmas and a very Happy New Year 🎊🎈💕

Great gags and home decor. Plus the clove smokes taste great.

Literally got a torch not even a full day ago used it once then had to refill it used it again had to refill it and then by the third time it was just dead and unable to use so thanks for selling me a half broken torch hope yall happy about that 15$

Cool one of a kind stuff!

Cool store. A lot of cool stuff!

Very kind and Helpful Staff

Poor customer service and lack knowledge. Rude and indifferent. I dont like mean people

Great store. Nice to finally have them in New Braunfels.

The store is great. Has the accessories I needed.

Awesome place. Friendly staff. Love it

This place has a little bit of everything. Expected and unexpected. And the staff are so friendly, knowledgeable and helpful. You’ll find everything you need here and then some. Two thumbs up! 👍🏼 👍🏼

Didn’t have much selection when I went in store. I prefer the austin ones.

They have the best selection of incents.

Been going here for years. Great store, rad knowledgeable employees and reasonable prices.

Expensive and then some

F*****g amazing store. Low prices. Great customer service. And alot of neat things. Im a head and if you are too you will love this place

Cool digs, bad politics. Go for the neat stuff for sale therin.

Awesome service

Purchased their Mothers Day special yesterday. The torch from the set had a manufacturers defect where it would not adjust the flow of butane and regulate flow during lighting causing the torch to not stay lit. Took it back the next day and they refused to exchange it for another insisting the dont do any returns. Never again will I purchase from here. These stores clearly run on a corporate greed model and do not have their customers interests at heart. My advice is to stay away from planet k and take your business to Amsterdam smoke shop in new Braunfels.

I loooove the planet k in new braunfels, and that’s why I’ll leave 4 stars. The staff has always been really kind and helpful, but today one of the female employees (didn’t catch the name, but wears glasses, petite and has a large attitude) was soooo rude. Even after SHE rang me up for an extra $120, she tried to tell me she was right and I was wrong. Luckily the other employees and manager were very kind and fixed the extra charge for me. I was just very disappointed with my experience at planet k today.

Terrible customer service. I a 60 years old. I made a 6$ purchase and paid with my debit card. I was asked for an ID to match my debit card. Never have I been asked for an ID to use my debit card especially for a 6$ purchase. Only at the bank when I make a larger than normal withdrawal.Go to San Marcos Planet K. Great service.

I have always loved the atmosphere and the great range of gifts for your local heads and counterculture types. Burn it .

Pretty casual. Didnt know they had THAT much stuff in there.

Super cool people work there was so much knowledge

Planet K always has exactly what I am looking for. The staff at ANY of their locations are always helpful and very friendly people. Keep up the good job

Great place for all needs

Stunning murals on the outside of the building! Definitely worth the drive.

Great place to shop very knowledgeable staff lots and lots of things to purchase very good place highly recommended

Interesting

Very friendly, professional, helpful, even when making purchase asked if I knew about their online coupons to save 15% and gave me the discount.. Now that is going out of your way to help your customers..

Has some amazing things in there for everyone.

Thanks for being here I appreciate the help when I come in very helpful and great customer service

Its a good novelty store with a good selection. Friendly staff that is eager to assist their patrons.

Great shop! Impressed with the size of the store. Employees were all knowledgeable & friendly!

Has really stepped up their glass collection and pricing is always fair

Loved the guy that helped us out he was awesome, I enjoy when people learn about products. Cool things in there

Its ok coming from colorado its pretty generic pipes and what not. But they do have the basic need covered.

Zack was my favorite! Too bad he transferred to another store. But they are all always friendly when I walk in!

Definitely one of my Fav planet K stores, strictly because of their awesome selection and nice customer service.

Awsome service and always a joy to visit

Extremely friendly staff. Wide variety of goodies. I love this store and the good vibes its has with every visit, I highly recommend Planet K New Braunfels.

Nice selection, good serrvice and kept clean. Wish they wouldnt vape inside though.

They help with everything and are real chill.

Always friendly staff. Great prices. One stop shop!

Very nice people; surprised how helpful they were getting a gift for a friend.

How can anyone not give Planet K 5 stars?? Would give you 6 but Texas would need to legalize marijuana first!

Love this place. Such nice people.

5 stars says enough! Love this place! And smells great!

Havent been to plant k in some time. I was Flugrath auto body shop. Next door.

Awesome Planet K! Ashlyn is our go to person! Very knowledgable on all products in the store and you cant help but feel welcome!

Love love love this place

Staff is super helpful very nice will explain everything to you

Large variety and helpful staff. Definitely my favorite Planet K to go to

Awe my home store everyone is so nice and cool, a man couldnt ask for anymore from a headshop. Large store big selection, a little slice of heaven in New Braunfels.

Great place to get anything you need to smoke with

I purchased a geode from here 2 months back, just cracked it open a day or so ago and it basically wasnt a geode. Im very disappointed and I recommend everyone to not buy the geodes. What a waste of money. Im very disappointed.

Love the staff great group of people very knowledgeable with the products and very helpful best planet k Ive been in

Had a Great Experience Here Very Friendly Staff.

Cool place!

Its a little more expensive thay buying online but keep in mind that you will be supporting a local buisness. The staff is very knowledgeable and very friendly.

Super friendly staff and good prices on a lot of stuff

Friendly helpful people behind the counter

Great staff. Ashlynn was amazing told her what I was looking for and she suggested the perfect one. Thanks Ashlynn!!

EXCELLENT CUSTOMER SERVICE

Love the environment.... great customer service.