The staff have zero knowledge of their products they could barely recognize what type of phone I had when they work at a cell phone store. Then tried to sell me products that didn’t fit my phone. Go to another store trust me.

The manager Norman and his team delivers a great experience every time. I met the manager at another T-Mobile and followed him here because of how great the experience was. I suggest everyone to come to this Store. A+

Employee lack of knowledge, they don’t Acknowledge customer when they get inside the store. To getto but I don’t mind, they are friendly at least. The store has many Spanish-speaking customers but does not have Spanish-speaking staff, and the customer is left despondent and misinformed.

After calling and confirming multiple available Z folds for purchase I drove 40 minutes to arrive at the store and be told they are completely out of stock. Absolutely ridiculous and garbage customer service.

The customer service is was amazing. A young lady helped me with a smart switch...

T mobile got good service but not on this store go somewhere else

It was good 🐱

I was initially irritated to arrive to see the store closed, but the cute guy from yesterday told me they were waiting on a locksmith to get in he recognized me from yesterday and was reassuring that I should hang tight and he would take car of me.

I was referred to this store by another location since they had the product I was looking for. Daequon (I hope I’m not misspelling it, if I am I apologize in advance) was super helpful and held down the product for me until I got there. The transaction went smoothly and I was not disappointed. Keep up the great work!!

If I could do 0 stars I would have 😔Most unhelpful staff ever...shouldnt try to pretend you have technical knowledge you dont have...and information provided was inaccurate - both technical and sales.They said iPad gen 8 is on backorder until ATLEAST the first week on Dec. I came home and ordered it directly from Sprint...Ill have it in the mail today.

Called the store and they told me they close at 5.30. Whereas at the store they fail to admit that one of the representatives is giving mis-leading information over the phone. Then comes the customer-service;Impressive. The Sales Rep was playing a game on his phone the whole time he was attending us. Definitely need to start giving respect & importance to your customers.

Everyone was Awesome and appreciated my crazy humor!!!

Really really a bad experience 1 hour and a half they work like they been out all night so slow never go back people that dont want to work has to be home

Glorified trap store without any physical inventory ever. Dont go here if you are a sprint customer you wont get any help just attitude.

This is the worst waiter I have ever seen, he is very rude to me and, wearing a kind of actually feeling, he name is arson

Agent was very helpful

Brittany took really good care of me great customer service!

This tmobile has the absolute slowest service! I went there to simply pay a bill and ended up staying there for over 20 minutes. Then waited an additional 15 minutes while they tried to figure out how to print out a receipt! There definitely needs to be additional training for the staff members there. Do yourself a favor and find another tmobile to go to.

This location is TERRIBLE. 3 of the 4 employees that spoke to me (at the same time) need a customer service improvement class. I didn’t even get the name of a skinny girl w/ glasses working on 6/21 around 5pm. She had the WORST eye-rolling attitude while tending to my issue. I purposefully called T-Mobile prior to driving all the way to this location to MAKE SURE I was able to get a phone swap on a new phone I bought 4 hours earlier, due to it being defective. Her lack of professionalism cost me valuable time & money. Although she said I would need to drive back to a farther location, I was able to go to the Newington location & resolve this issue easily. Emy was a great help, need more representatives like her!!!!

He was an excellent customer service all my questions and even said thank you I was very appreciate it Im very excellent customer service

Super friendly staff and great customer service. Very knowledgeable and gives you the best price and bang for your buck.

Never have anything .

Aaron was extremely helpful and very knowledgeable. Will return to the store to do future purchases.

Aaron was Great! Helped me with my phone upgrade today and answered all my questions!

Great people and service. Beautiful new store.

Grate staff got what I wanted and thay made my day out standing service

Great service

The worst customer service by a third party store very unprofessional long wait and I would not recommend to family or friends and one employee specially was very unprofessional name Dequon

Great customer service Brandon

Worst customer service, noone ask if I need help for 20 minutes

Great people skills

Long wait and they didnt take customers in the order they came in.

Ghetto employees

They treated me super excellent