I highly recommend life storage, Ashley was very welcoming and informative. They are lucky to have a dedicated employee like her. Shes was direct and helpful. Simple process with no headaches.

Troy was absolutely amazing and explained everything to me. I have never used a storage unit before and he had patience while explained everything to me. I will recommend Life Storage in New Britain to anyone.

Troy was very helpful with the process of finding me a storage unit I was comfortable with. He made the experience great I will definitely recommend life storage to others who are looking for storage.

I used this storage facility in the past and it was great. Its clean and centrally located in New Britain. I gave a 1 star review because Nikki and Troy who run the front office are awful employees. I informed them of my hearing disability and tried to explain that I cant read lips with the mask on. They were both very rude, spoke quickly and were extremely unprofessional. I asked for their wifi password and they said they didnt know it. I think Life Storage is a good company. When they get a better staff Ill change this to a 5 star review. 🙂

Excellent service From Troy. ..made things very easy .and smooth. Glad i came here

Have used them for a while for storage, they are clean and well set up. Have never had an issue.

Store Manager Tony was really great. Not only did he work with me in finding the right size storage space, he went above and beyond by allowing me to view different space sizes, on different floors. It was very time consuming, However, he was happy to accommodate. You guys need more pepltlike Tony.

Called in for options of payment on my storage unit, to which the representative that assisted me was super rude and unhelpful. When asking for clarification, she reiterated what she said but made sure to do it in a demeaning tone and hung up in my face. Hire better people who actually want to help people, and not sound bothered when they receive a call. I’d leave the name of the rep if I could remember. Find a better storage unit to save yourself the hassle.

Excellent Customer service. Troy was able to answer all questions and very supportive.

Good rates. The facility is in great condition. Access and security is easy and good hours.

Very easy to work with and very helpful. Nicki was very helpful.

Troy A Awsome guy help me with everything u need to rent a storage he easy and super kind

It was great very easy to move items in and out

Troy was awsome. Knows his stuff

Great experience with CubeSmart - was in a jam with a moving timeline and needed a reservation that same day. Their customer service at this facility is outstanding - they explain everything, super friendly, and make sure they put their customers first. Definitely happy I picked this company/ location!

The Best moving box very strong and durable. One stop shopping very convenient lots of good quality moving supplies Friendly staff, clean facility, and very helpful.

Very friendly and professional. They took their time and explained everything in detail as far as entrances time and how to access your entrance. I will definitely refer people to them. The unit was so clean and hallwayy clean

Clean facility, easy access to my unit, and Matthew at the front desk is awesome!! He is always so friendly and patient when I ask for updates or any info on my unit. Matthew is very helpful and takes the stress out of making reservations. He got me in and out promptly no long waiting time to process the paperwork. Would recommend Cube Smart for storage and Matthew for the service. Good guy!

I’ve been helped by Matt a couple of times who really puts the service in customer service. He’s great!! Very attentive and friendly and he actually cares about the service he is providing and it shows. Thanks Matt! You’re awesome and I appreciate you always being so kind and beyond helpful! I’d recommend cube smart to my family and recommend they see Matthew :)

I can’t recommend this place enough! They staff was great. I had a personal tour from Anthony (Tony)who was extremely pleasant. He was patient and covered everything without me even asking. I’m very pleased

When i need help they always help me with all my problems try to solve them with the payments and.the manager always friendly and understandable !!

Great experience during my time renting a unit from CubeSmart New Britain. The staff was always friendly and easy to reach if I had any questions. The manager, Angel, was especially helpful during my rental. He and his staff are clearly committed to doing business the right way and putting people and service first. I will absolutely go back here if I have storage needs in the future.

The staff is amazingly helpful -- especially the manager, Matt. The space is well-run, clean and safe.

The team here in New Britain is great. Good suggestions, quality service and a very clean environment.

Very convenient access and available moving equipment. Staff was super friendly and helpful on multiple occasions. Very clean. Well priced.

Great customer service. Every time I had an issue they always help me. Thank for yall great service

Our family is currently using this storage place and they are really nice(staff wise and storage wise), secure, and spacious depending on your need(s). For instance we needed a last minute storage space and I reserved it online before heading to the location. We were able to view the space and pay. By the way it was a snowy day and they staff still showed up. Awesome, way to earn a positive note with anyone who rents here.

Great place, great price.

It was quick and easy, not to mention the representative was very knowledgeable and helpful.

We received awesome customer service from Angel. He was courteous and well spoken and made the transit to the storage location easy for us. Loved the fact that he is bilingual. The place is clean and well maintained. I will definitely recommend others here.

I began this storage unit last month in April. We are renovating our home and needed to fit all our new furniture in one unit. We were unsure what size we needed. The manager Bob, explained everything in detail and was extremely courteous and pleasant. We have moved more furniture in and rented the moving truck available, once for the free rental and the other we paid for. The facility is super clean, well lit, and secure.Bob made it a less daunting experience of moving furniture. I forgot my storage number. Bob was right there to help. Even when Bob had multiple people waiting he kept us smiling and knew everyone by name. It didnt bother me to wait. Its hard finding a safe place for storage. Im very happy with the unit and most definitely glad Bob has such tremendous customer service skills.

The whole staff was wonderful professional not pushy at all and i already feel very welcomed they are the best !!!! . Nice location nice space evrything is super super good !!!!!Reccomend 1000% .

Worked with Angel Garcia at the New Britain CT Cubesmart, he couldnt have been more helpful in my transfer from one unit to another. Could only take one customer at a time due to the virus, and he kept his cool, very professional. An asset to the company.Thanks,Walter

The manager was absolutely amazing and helpful in every way the actual location super clean and smells great easy access to unit will use again

Great customer service Troy explained everything and double checked his prices. The location is very clean, well maintained. I definitely recommend this storange place..

I am very pleased with my experience here. The gentlemen whom helped us was very helpful and proffessional. He welcomed us like we were at home. 🖐 I would definitely recommend this storage facility to my family or anyone looking for storage here. Its nice and warm inside so things dont get ruined they even have insulated elevator. Very convenient also. Thats why its called CUBE SMART 😄

Very clean and front employees very helpful

Clean, secure, friendly facility. After storing at an outdoor unit elsewhere, this CubeSmart is so much nicer to store my things. Staff is very helpful and friendly and facility is climate controlled and clean. Highly recommend

The company is great. Management for this particular location? Not so much. They don’t pay out benefits and will not provide letters verifying unemployment. It’s taken me three voicemails to corporate & probably this review for someone to finally reach back out to me. If you’re looking to store by all means, if you’re looking to work for a company that supports and cares for you this isn’t it.

Matthew did an excellent job reviewing all of the procedures and documents with us. Great location, clean facilities and access to the storage unit.

Manager Matthew was great he showed us many different options. He is very patient! He made the process very easy.

Keep up the good work love the service.

Angel is the person who took care of me and he was very informative! He showed me where all the entrances are, helped get my storage units set up and answered any questions I had!

Jorge Pagan has been a great addition to the staff at this storage company! Ive had a unit here for over a year, and before he came on board, I had to constantly monitor my bill, services, etc. as the previous staff did not appear capable. However, Jorge is always a pleasure to deal with. Thank you Cubesmart for adding Jorge to your NB location!

Mr. Troy White provided excellent customer service. He was very professional and explained everything thoroughly.

Angel Garcia was a very helpful associate and assisted in helping me pick out a unit and explained to me everything i needed to know about renting a storage unit with Cube Smart. Very professional, and had great manners.

Bob Powell and team are rock stars! Customer service here cannot be beat, security is top notch (they check every row regularly for locks), and the facility itself is clean and provides carts for transport between loading dock and cube. Heating/AC is an awesome positive, and the price cant be beat! I dont know how they do it, but thanks to Bob, Brittani, and Vanessa (everyone else behind the scenes, as well) for the awesome services!

I have never written a review of a business but my experiences with cube smart have been so great that I just want the word to get out. The staff is overwhelming great. From the time I stepped into the building to today every step has been made easy. The facility is spotless. The fees are much lower than the competitors down the street. The operating hours are a bonus. But really I just want to let people know if you use this business you will be taken care of.

Such a convenient, clean, well managed facility,Everything about this CubeSmart facility is first class. The building is clean and secure. The accessibility is great. And the staff is superb !Bob makes your experience enjoyable. Hes very thorough and accommodating so there are never unwelcomed surprises. John, Vanessa, and Brittany have been very helpful too.

I had another great experience with Jorge from the West Main St. Storage. Jorge was very informative and professional. Jorge is definitely an asset to CubeSmart Self Storage.Mari

Amazing service, nice people, great prices ! I recommend that all !

We have used this facility 3 separate times in between moves and now for more long term storage. I have never once had a bad experience. Every staff member that I have engaged with has been helpful and acccomodating, most notably, Bob. He had all the answers, is mindful of your time and was able to get us all set up with our unit in just a few minutes. I’m not sure what it’s like at other storage facilities, as I’ve never felt the need to try them. This place was it, from the start. Store smart, store CubeSmart.

Amazing customer service I wish I can remember his name but I know he is having a baby next m ok month he was absolutely wonderful. Great experience!

Rent is competitive,clean..friendly staff.However one of the overhead door has been broken for may be two months.Originally, response was, due to snow storm, could not get any one to fix the door.Now there is a paper sign that says open/close manually.I.e..any one can come and go 24/7..so much for secure storage.

Excellent customer service. Easy to get a unit. Manager walked me through whole process with patience and professionalism. Very pleased, got a new client offer too.

Great prices, excellent service. I was attended by Matthew who was very kind and explained everything to me. I will highly recomend this place. 👍👍👍

The facilities were always well maintained and the staff was always helpful, polite, and responsive.

Customer service was great. They even helped me pick a cube size that would be a perfect fit for my things.The facility is well maintained.

Within 20 minutes of our inquiry about storage we were loading our goods in an immaculately clean cube conveniently located near the dock,. We were happy to know that can use their truck for 4 hours free, one time, upon signing the contract! Brittany was knowledgeable and very efficient. Would definitelt recommend Cube storage to anyone!

Whats CubeSmart phrase Its whats inside that counts. That is truly what Robert Powell represented. I was told all kinds of options of storage, price comparison, all amenities like discounts and I was insured. I was treated with the upmost respect and i was completely informed about everything.

Amazing service. A man named Alex helped us out he is a manager there and he was extremely nice and helpful and went above and beyond to help us. Precise customer service thats unmatchable to others Ive met before. Would use this service again if needed.

Clean, easy to use self storage. Good hand trucks and smooth floors a big plus. Just a little pricy but it seems worth it.

Paper work went smoothly. Facility is clean orderly. Lots of carts to move things on and with. Easy access to interior spots. convenient locks.Good experience all around.

So far so good!Super helpful, thorough and friendly.

I have had a very positive experience at this CubeSmart. It is clean & well-managed. The staff are friendly & attentive. Bob has been a big help & Alex is a hard worker. I would recommend this storage facility to anyone.

Friendly, helpful staff, and a great facility! Alison Toto was a pleasure to work with, and was able to answer every question and concern I had. I went in with hopes to sit down, sign up, and get ready to load a storage bay. With a brief tour to show me various sizes, I was in and out in under 25 minutes. The prices are also extremely reasonable, especially for being an indoor, climate-controlled facility. Security is also of high importance, and with the building being monitored 24/7 as well as each individual person having their own pin to get in, my mind is at ease. I would most certainly recommend CubeSmart to anyone in the area searching for a storage solution.

Ben here at cubesmart for 3years and angel is a nice person to talk to and the other worker here at cubesmart they treat people gd i Recommend it to anyone

Great facility. Very very clean and secure. Staff was very helpful in servicing my needs. Gave a guided tour and helped me pick the storage cube to best fit my needs.

Great service,guys there are awesome 👏👏👌🏻

We had excellent customer service. Bob was very knowledgeable, professional, and considerate! Storage was clean, new, and secure. After researching many sites, we found that this location was the best deal. Would definitely recommend to a friend!

Place is awesome. Clean, temp controlled, plenty of security. Lady at the front desk is cool too. No complaints and it’s affordable.

I haven’t had a chance to experience service as a renter but I have purchase multiple storage units from the facility on 2 different occasions and both times this places has been infested with cockroaches.I personally purchase storage units as a way to make a living and because of this facility and my attempts to keep a good working relationship with them, I have lost close to $1000 trying to work with this facility. I had hoped that maybe the issues with the roaches were taken care of from the month prior that I had purchased units but it wasn’t and the problem appears to be worse.I have spoken with management about the infestation with a response of “yep you just never know what people are going to bring in here...we’ve actually watched people dump them out of curtain rods”Personally I find it offensive that this company would be willing to take people’s money on new leases knowing that the place needs to be fumigated.On a human level the people that work here are genuinely nice people working to make a living just like everyone else.The pictures I’ve posted are from outside of a unit that I bought on auction as well as the live one that was by the front office.

I got my issue fixed changed my rating to five star thanks!

Great storage facility and very affordable

Great experience. Very clean and like the climate control. Bob has been great. Please dont hesitate to go in and see the facility. Once you are there you will see what I mean.

All the units are inside and therefore climate controlled. Carts are always available at the loading dock entrance which is open (with your passcode) until 10pm I think? There is an elevator to the second floor and bathrooms right next to the elevator on both floors. Very clean and it feels secure.

This was my first time using a storage unit facility and the manager Alison was very helpful! She showed us different options and let us decide what size would work best for our needs.The facility was very clean and secure. I definitely would recommend CubeSmart in New Britain for anyones storage needs.

Im post this for my boss, John Trani. He has used CubeSmart several times now (in Connecticut and in Florida) and they have terrific customer service and a great service. In the last case, he put money down on a unit, but found he didnt need it and they gave him a credit on account for the money he paid down in advance versus keeping his deposit. He is very pleased with the New Britain CubeSmart Self-Storage!

I went in for the first time explain to Alison my situation and she was very kind to show me around and get me in the unit that best fit my needs. The facility is very clean. I would recommend cube smart for anyone who is in need of a storage place.

Clean facility, great customer service with a smile. I would definitely recommend coming here for storage. My check-in was fast and easy.

What are the time my wife was it all we got the eviction notice we got to think that I was a storage facility because they said my wife was walking around the storage unit picked up the road on so I asked for the date that this incident happened they told me it was August 9th 2020 okay all the next 2020 my wife was admitted to the hospital she was actually admitted into the hospital on August 8th so therefore there was no way she could have been the one that they saw walking around the facility in a rope they say it was August 9th 2020 at 10:35 a.m. my wife was admitted to the hospital during that time frame and the second thing is my wife does not own a crow so weve been together for a long time over 3 years and Ive never seen her with her I havent bought her a road because she doesnt wear Road so I feel like that was unjustly do it was in retaliation because of the complaints that we made against one of the employees that work at the facility

I cant believe this place was cheaper than all the competitors, because it is much, much nicer than them. Management was very professional, courteous and accommodating. I would not even look elsewhere in the future- and the climate control is a huge plus btw!

Staff very helpfull, easy to ck in, facility very clean and well maintained, looked like good security.

Was very nice and the kid was very knowledge about the rental, excellent customer service

A good storage place to keep your things

Vanessa was friendly, informative,fast and efficient. I really enjoyed working with her. She was extremely thorough.

Bob and his team are amazing. The facility looks well kept . I am very proud to be renting there

Amazing service, such nice people, clean, well-run facility. Manager and his team are top-notch. Highly recommend.

My experience with Cube Smart Storage was the best. Good customer service, friendly and kind. Excellent location and facilities. Definitily I recommend Cube Smart, Thanks ¡

Neat and clean. Very customer friendly. Bob was more than helpful. Very good experience all around.

Bob has been great. I would recommend Cube Smart to everyone. It is the best . Thanks Bob, you are Awesome!!!!

First experience reserving a storage unit turned out to be a better experience than I expected helpful sales person very clean facility customer service skills were awesome you were able to talk about what I needed as far as room and was very helpful would recommend to anyone else in the local area thanks again

Very friendly, helpful staff. First time renting a storage unit and they were great and the process was fast.

Amazing experience! Clean, well maintained and friendly staff. Very accessible. Well secured.

Had a easy time Bob was pro. Place was very clean and everything was done in a timely manner

Great place. Bob showed my fiancé and I around and it is clean and neat!

Awesome facilty...very clean, well lit and secured. Great customer service. The manager Bob Powell is very attentive and helpful. We will definetly return if we need storage in the future.

Clean and very nice people i had a very easy sign up with bob ..he was super nice and knowledgeable

Good customer service lease process was very easy facility is very clean great security and Bob and John made me feel like it was part of the CubeSmart family the minute I enter the door.

Very friendly,Bob was very knowledgeable about his facility he ran. Answered all my questions to the best of his knowledge.