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DriveTime Used Cars
2225 N Dupont Hwy, New Castle, DE 19720, United States
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DriveTime Used Cars
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Br
Review №1

I went to the on in Newcastle I was ready to walk out with a car. I was pre approved and was ready to put down double what I was approved for. The sales rep tells me that my payments will be 240 every two weeks.. I was ok with thatAfter she finished she pulled up cars for me.to look at and tells me she only had one car that I could get but I had to pay 270 every two weeks. And if I wanted my payments lower I would have to put down another 1400. This place is a scam to get money. I went to another dealership and got a newer car with a reasonable monthly payment with the same down payment. No matter how desperate you are do not break your bank for a car

Mi
Review №2

I have terrible credit, its around 500. Not only did don help me get approved he was able to do it with $0 down. The intrest is what youd expect from a buy here pay here style place however i was able to get a decent car with a warrenty so i could continue to go to work. Id highly recommend don

Ta
Review №3

Dont buy a car here unless you can afford to take it to your own mechanic and have it thoroughly checked before the first 14 days and then return it. Their warranty provider, Silver Rock, sucks and theyll leave you with the bill for someone elses damage. Pro-mechanic, pro-dealer, not pro-customer. Cover yourself...

Bi
Review №4

SCAM!!!!!!!!!!!!!!!Can’t get a straight answer from anyone. It’s like going to the supermarket and asking are these oranges fresh and they reply oh i work in strawberries. Warranty company is even worst NOTHING is covered. Don’t fall for it. If you have no other choice you are better off stealing a car

Je
Review №5

Renata was excellent. She was knowledgeable and experienced. My best experience purchasing a car ever. I will recommend a family and friends to this drive time.

Sa
Review №6

This place is a total SCAM!! They say you are approved, you get a KBB idea of how much your current vehicle would be worth if you trade it in. First thing when you go in, they sit you down and want to discuss financing. Ask for your ID and paystubs. Enter some stuff into their computer and come back saying that I had to put at least $1000 down on some POS car I was not even interested in and that my payments would be around $210 bi-weekly, totaling over $400 a month. Well I walked out!! I was hoping for lower payments, not almost the same for an older car with more miles then mine!! Thank god I dont live far from there, but that still was a huge waste of about 20 minutes!! STAY AWAY

Ap
Review №7

Went with son to buy car and received nice 2015 Chrysler. However back right tire was an issue from the beginning and they knew it and did not address problem. Now having issues with that tire. Hopefully all goes well with everything else.

da
Review №8

1 week after purchase, I had to go to mechanic because car was stalling at intersections. They told me DriveTime’s warranty would cover repairs, but I had to pay $500 cash. Mechanic said “DriveTime’s warranty is worthless because they won’t pay for anything.”6 months after purchasing car, they still hadn’t sent me title or tags (despite paying for these with the purchase of car.) i asked for them twice and was flatly denied. They told me to go to DMV and pay them to print me a duplicate title.I recommend avoiding this dealership at all costs.

La
Review №9

Oliver was great. He was patient when I had set backs, but he made sure to reassure me that things would be good. They turned out perfect. So thank you Oliver.

Da
Review №10

Had an overall fantastic experience!! I have really bad credit and I got hit and totaled my car and was desperate to get a car bc I’ve been paying for my rental for a week and a half and with my credit situation it wasn’t looking good..had a bad experience with Carvana and I really started to feel defeated. With Covid and all it really put a pause on my fixing of my credit so I just felt like I was either screwed or going to have to go to some lemon type car place and although I know there aren’t too many options for someone like me, I’m still spending my money so I’d like to not hate what I’m investing in..I started dealing with the Plymouth meeting location and they were helpful but their inventory was slim pickins so I checked out langhorne and it was a little better then I came home and checked out new castle online and just drove down to look at a few cars and it was 7:30 and they close at 8 and they were so friendly and let me creep around the lot and then I started communicating with Chuck!! He is a stand up dude! He even saved me from a moth!! Lol and picked it out of my hair! He spent his entire shift with us (due to us having to find certain paperwork)and I felt so bad but he was so pleasant the entire day and even seemed happy to see us through to the end!! If there’s any kind of promotion to be offered or prize to offer, he deserves it!! I am a hairdresser and a bartender and I deal with people all day everyday and I never write reviews but chuck deserves it all!! If anyone is reading this manifesto to the end, and you’re looking for a used car no matter your credit, go see chuck at new castle drive time ❤️

pa
Review №11

DO NOT BUY FROM HERE ALL THE CARS ARE ISED AND HAVE DAMAGE BEYOND REPAIR YOU WILL BE DOING AND DEALING WITH ALL THE REPAIRS . AND IF ITS A WARRANTY THEY WILL PUT USED PARTS TO FIX THE PROBLEM !

St
Review №12

Don was simply absolutely amazing helping out. Thank you guys so much! Wish I could give 6 stars!

Sa
Review №13

Horrible! Within the first month I had to pay 800 dollars for a purge valve replacement. And now the car is back in the shop for electrical issues. Never ever again!

De
Review №14

Don helped us out immensely! Made sure we checked under the hood, thoroughly checked everything. Made sure we got the car my wife needed!

Ma
Review №15

Chuck Ingram was awesome and very patient .. he explained all my expenses to me and made me feel even better about purchasing .

My
Review №16

Drive time is the best place to get a car man. They don’t hassle or hustle you. They show you all the options and make sure your very well informed in your decision to purchase a vehicle. Renata made me feel like she is here to put me the car I desire not to sell me a car. I have been to other car dealerships and I always feel like I was put into the car they wanted not the one I wanted. No here. I would recommend DriveTime to anyone who wants to get a car without feeling like they are being hustled.

Ch
Review №17

This place is a scam their warranty doesn’t cover your car

si
Review №18

Charles Ingram helped me with my purchase. I let him know up front I didn’t want to be in there all day and needed an easy experience. He ensured I was able to review my choices and get in and out quickly!I recommend them to anyone looking for a hassle free experience

Ua
Review №19

Was APPROVED instantly. Called this location. Came in and got the Run-a-round. Said I needed more stubbs & bank would not approve. Then said the Down payment I was instantly APPROVED for was not enough. Their Bank called me & said something DIFFERENT. Salesguys in here are full of it.Just go elsewhere. Fast!

nj
Review №20

The overall process was good but I did not like that after I paid my down payment they gave me the info to read and I found out they have tracking devices on the cars. I don’t plan on hiding the car or anything but it would have been nice to have been told BEFOREHAND so I can make a decision if I still wanted the car or not. Also some of the features in my car don’t work like I can’t adjust the drivers side seat and there is something going on with my truck. There may be more but I have not spotted them yet, was told to take it to one of the warranty shops to have it fixed.

So
Review №21

My Drive Time experience was fantastic! I anticipate every red tape process to be awkward and troublesome on many levels however, at Drive Time New Castle, the moment I walked in the door a great experience begin with their hospitality .. felt across the Gallery. Top service, attentive, professional, and knowledgeable. Everyone had kind and sincere smiles, all making eye contact whether they were working with you or not. Kudos for their staff training!Charles Ingram is genuine; truly an asset to the team at Drive Time.

al
Review №22

I had the pleasure of purchasing with Chuck Ingram! He was extremely helpful and considerate for the duration of our meeting. I would recommend him for anyone looking to set up an appointment for sure!

Ra
Review №23

Process was quick, simple and easy. Not like going to a traditional dealer where you’re going back and forth with everyone and a different person keeps entering and leaving the room. I wasn’t even prepared to buy a car, had an emergency situation and ended up having to get one. I told them what I needed and what I could and couldn’t do and they worked with me. I got even better than I planned for. My Volkswagen surpassed my expectations and knowing that I got a fair deal makes me even happier. Thanks Chuck for being awesome and thanks DriveTime!!! I love my car!

Fr
Review №24

The staff was very professional and courteous. I did not encounter not one nasty or in a hurry staff. Time was taken to answer my questions and help me understand every about the car and services. I would definitely recommend drivetime to anyone looking for a car.

An
Review №25

Brought my mom Wynne Graves here to purchase a vehicle here. Amazing service and outstanding vehicles. Thanks Jeffrey for all the help!

Ni
Review №26

I hit a deer and totalled the car I had and need a new car suddenly without much down payment. Patrick Kelley was very helpful, made the process as easy and smooth as can be. I was able to look at 6 different cars and picked the one that would best suit my family and my needs. Highly recommend going to them and using Patrick!

Ar
Review №27

WENT INTO DRIVE TIME IN NEW CASTLE AND IT WAS THE WORST OF ALL FROM CUSTOMER SERVICE AND EVERYTHING

na
Review №28

This place is a total fraud. I got a down payment amount for $795 online and thank GOD I called before driving to Delaware . The salesman told me that I really needed $6,000 down before I would even be considered for a car costing $11,000. Please find out before going. Total scam 😠

Ch
Review №29

Chuck Ingram was very nice and patient with me. I will return in the future.

La
Review №30

I had the best experience getting a car from Drive time! Great customer service and very simple process. Chuck was awesome help!

De
Review №31

They do sell lemons 🍋 smh

De
Review №32

I had the best car buying experience Ive ever had! The staff was personable and made me feel very comfortable. Patrick has a great personality and amazing patience! They worked with me throughout the entire process and made life simple for me. Thank you new castle drive time!!!!

Jo
Review №33

My salesman Chuck was very friendly & knowledgeable of the vehicles I was interested in. DriveTime was upfront when it came to the financial aspects of my purchase. I recommend DriveTime for anyone needing a used vehicle. Even with my bad credit they helped get me my new ride.

M
Review №34

Great customer service! I never would have imagined that car buying could be so painless! Thank you Chuck for having everything set-up in advance; and thank you Chuck and Oliver for making the process efficient and for providing outstanding customer service.

De
Review №35

Fantastic service. These folks seriously go the extra mile to make sure their customers are satisfied. Purchased several vehicles from this dealership and have always had them serviced . Their body shop also does better work than typical dealerships.

Aa
Review №36

My experience at Drive Time was GREAT! They deserve more than 5 stars! The service was outstanding, no hassle from the sales people, and the purchasing process was seamless and didn’t include a ton of paperwork! My credit score wasn’t good yet I qualified for a lot of nice cars due to DriveTime’s unique scoring system. Our salesperson Charles “Chuck” Ingram was awesome! He didn’t try to force us into purchasing certain vehicles, and instead listened to what we wanted and allowed us to see and drive the cars we were interested in. He gave honest feedback and was always kind and considerate. Whenever I purchase my next car DriveTime will be the first place I look. If anyone is thinking of buying a new car I highly recommend DriveTime, and specifically Chuck Ingram in New Castle, Delaware.

Sh
Review №37

Patrick ( salesperson), Oliver (finance) & Michelle (manager) were wonderful. Very patient, courteous and knowledgeable. They did not pressure me into purchasing; and they gave me plenty of time to choose what I wanted.Go see them!!

Er
Review №38

The salesmen here are AMAZING!!! Just when I thought there where no more good car dealerships...they showed me different. They went the extra mile to put me in the car that I wanted. I had been looking for a good car for weeks, and I have that now. With low car payments, and I didnt have to put much down at all! Everyone here has a great personality & they know what they are doing. The warranty I have is awesome, they offer excellent coverage on their cars. If you are looking for a reliable & well taken care of car, at a decent price, with great customer service.... Go to DriveTime😊😊

Ma
Review №39

I just wanted to say I had a wonderful time buying my car from Drive Time in New Castle, De. All the staff were very helpful and weren’t pushy about just getting a sale. One person specifically that I must mention is Gabby. She is a wonderful person who will keep you smiling throughout your entire visit. She was very helpful and outgoing. She searched and took time to find the vehicle I would be comfortable in. There was no wait time and everyone who works there does their best to meet your needs. This was my first time buying a car and it left a great experience in which I will be getting my next car here. I truly recommend someone to buy their car from Drive Time or at least check them out because they really work with you and they left a great impression for me to return. If you are looking to buy a car or just looking around and not want to be pressured into buying something, make your way to Drive Time. For those who are looking to buy, Drive Time has awesome perks and they make sure no matter what happens you are always safe and covered with your vehicle.

Rh
Review №40

They only deserve that one start just so I can comment. And they are nice people. Staff does not communicate with on another came In on Saturday 3/23/2019. Just cause I kept getting calls. To see what they was about. Got approved got the vehicle i wanted. Made my payment told them I would be back Monday. To get the vehicle they had to get take to get the radio done decide to go into work late on Tuesday to get the vehicle. Get there they say the vehicle is not there. They go to get it and find out the other staff got it the day before didnt inform none. Then get the vehicle ready he says I have to take it through inspection I cant find the receipt. Get back vehicle doesnt pass inspection. Had to get my money back and leaves with no vehicle. You would think since I my insurance on the vehicle did all I had to do the would of had everything done. But no. They had nothing prepared in my folder.

St
Review №41

Jason and Kevin were courteous, respectful, and fast! My experience here was the best ever! You MUST come here for your next car or a car for your kids. Forget about the other car dealerships. DriveTime perfected the customer experience. Financing was easy and painless. They are absolutely honest and true through and through!

Do
Review №42

Jeff was superb. An excellent salesman to go. Very honest and knew what he was doing. I would recommend anyone suffering with credit issues to go to him. Just make sure you have at least $1,000 to put down and good income and he can help you. This review was given by a u.s army veteran.

Ke
Review №43

Great experience!

Sh
Review №44

Great experience!!! They were excellent! They helped me to get my dream car and the process was very smooth and not stressful at all. I drove there all the way from Stroudsburg, PA and I don’t regret it. Thank you to Patrick, Oliver, Chris and Rebecca! You guys are awesome!

Ma
Review №45

Charles was the best!!!!! He was very helpful, pleasant and the process was super easy. This was not a bad experience at all. Most definitely would recommend this company and sales rep, Charles!

Sh
Review №46

I had a nice experience at DriveTime in New Castle. I live close to the dealership but I didnt have a ride so Ben and Sarah picked me up. They were very nice I didnt have much of a credit history and they worked with me and I was so happy. Be careful when reading their reviews though. They ask you to write a review when youre waiting for everything to be processed. The combination of you being excited for your new car and knowing that theyre going to read it while youre sitting in their office leads to A LOT of 5-star reviews. If they use the persons named who helped them in their review, theyre probably filling it out at the dealership. If you are in a situation where you can get a car somewhere else, do so. Their warranties arent that great and almost all of their cars are stock models that they bought at auction from Enterprise or a similar place. If you have credit issues, DriveTime is A LOT better than many other places. My initial review was 5 stars and had a lot of exclamation marks. I just wanted to watch out for anyone in the market for a car.

Ta
Review №47

Charles was very pleasant and helpful. He made this process very easy and stress-free.

La
Review №48

Great customer service! Easy car buying experience. No gimmicks. Kevin made this process easy and provided excellent customer service. Michelle did an excellent job explaining the terms and conditions of everything. Everyone had great attitudes and the environment was clean and welcoming.

Ke
Review №49

Phenomenal sales process. Mr. Jeff was honest and willing to help all through sales process. Would recommend him and dealer to anyone. So professional and pleasant to be around. Keep up the good work. Love my new Accent.

Ke
Review №50

They are so polite and to the point there. I went there and told them what I want. We went through everything and they made sure I understand. They even went to New Jersey to get the car I wanted.

Am
Review №51

I purchased a vehicle from DriveTime in New Castle on Saturday. The entire process was fast and easy from start to finish. All of the managers were extremely helpful but I worked mostly with Matt and Michelle. Michelle helped me pick out a car that works for me that I love (2013 KIA Optima) with great payments and low mileage! The contracting was not like your typical long and drawn out process. Though Matt was fast and enjoyable (while cracking a joke or two), he was very thorough and left me with no questions to ask. You will not be disappointed with the service here at Drive Time. Everyone is very friendly, professional, and really takes out the time to help you find what you are looking for. I highly recommend this to everyone in need of a vehicle.

Kr
Review №52

Drive time was more than I expected, I went in doubtful due to my credit and literally just starting a new job but I came in needing a car and left with a car. Thanks to all involved with my transaction; Theo who initially helped me but Oliver and David helped finish everything smoothly. David was very courteous and personable. Thanks to all for your help getting me into a reliable car.

Sh
Review №53

Ben and Gabby at Drive Time was two of the most professional and friendly individuals I have ever met when it came to buying a vehicle. They answered all of my questions I had for them. My experience here was the quickest I have ever experienced in buying a vehicle. I will definitely send other people here. Thank you for everything guys. Im leaving here a very satisfied customer.

Al
Review №54

From the time I walked in everyone was so professional and friendly. They make the whole car buying experience painless and it was such a pleasure to do business with such awesome people! Good or bad credit they will help you. I highly recommend them to anyone having trouble trying to purchase a car. My car salesman was Charles Ingram and he was awesome!

Ra
Review №55

Mr. Fedena was professional and so polite. Was in and out in an hour. So happy with my new car. Thanks a bunch Jeff. Paperwork and time spent explaining car was so smooth and effective. Made me feel like i just purchased a new 2018 Corolla. Place is great.

Ie
Review №56

Great and smooth car buying process. I am very pleased with my car and my salesman. I would definitely recommend friends and family to DriveTime. Don was an awesome salesman. My only complaint this far is my car did not come with floor mats.

Ta
Review №57

I absolutely enjoyed my experience at Drive Time on Saturday, customer service was awesome and the price was amazing. The process was really quick and filled with alit lot information. I would recommend Drive Time to anyone looking to purchase a vehicle!!!!!

Al
Review №58

Charles Ingram was a outstanding sales rep. Made sure I got what I wanted with no hassle. I was in dire need. No help. He helped. Was great! :) thanks Charles.

J
Review №59

If you want a car with a nearly dead battery and 4 dry rotted tires this joint is your place. When my concerns were brought to Charles Ingrams attention his response was oh well. Wont buy another car from here. Will go to Carmax instead.

Dr
Review №60

Horrible customer service. The guy treated us like we was not even wanted. I felt racially profiled before even running my credit or knowing I had money to place down. Very rude.

Un
Review №61

Both sale reps Charles and Jeff were very helpful and made me feel comfortable. I didnt feel rushed or forced to get any car but what we were looking for. Ive got bad credit and got financed and it was fast and easy with a very reasonable down payment. By very reasonable I mean in my budget which was less than a thousand at the time. Test drove the vehicle we agreed on (my wife and myself). And if not for a rusty muffler Id have drove home that day but it was replaced quickly and we drove home today with our new vehicle (new for us) (aka used). Very happy and would highly recommend them to family and friends. Anyone looking for a car thats affordable at a very reasonable price should come here.

De
Review №62

Alex was extremely helpful and personable. From the moment he introduced himself through the entire purchase process he advise us of every step/option and really took his time to answer my questions as well as provide answers to the questions I forgot to ask. I would recommend you ask for Alex, if you want a traditional car buying experience. He made me feel as though we were working as a team to make ME happy. Good guy, altogether.

Ry
Review №63

Just purchased a vehicle with them. Very friendly, made the process very quick. We were done in about 2 1/2 hours, got a car we loved at fair market value with an affordable down (found out some vehicles have much higher downs, but they worked with us to find a similar car that fit our down payment). Would go back and purchase from them again.

Do
Review №64

Very positive vibe on the lot. Salesmen Jason was very patient and cool with me despite my indecisive habits. Still got me out with a new affordable vehicle with great warranty and accident protection. Great place! Definitely would recommend!

De
Review №65

We went to look at a truck they had on there web sight. We we looked at the truck it was very clean and nice. We decided to buy the truck. Jason Rash was extremely helpful. The whole team here made this is very pleasurable experience. We would definitely buy another vehicle here !!!

Ne
Review №66

Jeff, Michelle & Charles were Great!!! I was able to get the car I been waiting for a couple years for a reasonable price Thank you!!! I definitely recommend anyone to go there.

Da
Review №67

My visit today was very pleasant. Mr. Ingram was totally professional, and covered every facet of the purchasing experience at the New Castle dealership, leaving no stone unturned. I am extremely pleased with my purchase, and I will tell anyone who is looking to purchase a quality pre-owned vehicle, to check DriveTime before looking anywhere else!

Mo
Review №68

Great customer service from Gabrielle and Don! Went in to check things out in December, they didnt have anything I was interested in, but Gabrielle kept in touch until something arrived. Went in and checked a car out, I loved it. Don took over from there and he was excellent! Definitely a great place for people with little-to-no credit or bad credit. Great cars and customer service!

Al
Review №69

I have had the most amazing experience here. This was my first time buying a car and Oliver, Amina, and Kevin were so kind and helpful. They made sure I understood everything completely and went above and beyond to make sure I was comfortable and that my payments fit with my monthly budget. My boyfriend and I are so excited for our new cars and will continue to buy any and all of our cars from here. Thanks so much guys!!!! :)

Kr
Review №70

I had an appointment at drive time and met with David Silva. I was very skeptical at first because its my 1st time recommending leasing a car but David made the experience so pleasant for me. I couldnt wipe the smile off of my face the whole time he was helping me. He set me up with my beautiful car and Ill forever appreciate him for it. Thank you so much and also thank you Chris for the help also

Ik
Review №71

Great place to purchase a vehicle!!!! Alex and Chris are AMAZING...they worked with me i never felt pushed into anything or lied to!!! I got the car i wanted at a great price and it was quick and easy. I enjoyed my experience at Drive Time!

Ti
Review №72

I had a great experience at Drive time. The people there were on top of the business and very friendly. I have never had to much fun picking out a car and signing paperwork. Jason and Cedric were wonderful they both listened to what I wanted and helped me with the perfect purchase. It hasnt even been a full day yet and I an totally in love with my Chevy Cruze.

sa
Review №73

I had a great experience at drive time. Not only that, but I’m beyond happy with my new Chevy equinox. It really was a great deal!! There was a minor issue with the headlight but it was an easy fix, and some minor issues are to be expected with used car buying. Used car buying can be stressful, but our sales consultant was very patient with us and reassured us every chance he got. I will be using Drive Time for my next vehicle purchase and thank you again for my beautiful new Equinox!! I finally love driving again for the first time in a long time!!

Jo
Review №74

Jeff was great. Very easy to work with. Answered all my questions and was honest and straight to the point. Car was detailed properly and very clean. What a great experience. Would definitely recommend. Thanks Jeff.

Ta
Review №75

Absolutely loved working with Jenail. She was super helpful and sweet!

Br
Review №76

3 weeks into driving the car DriveTime sold me, my passenger side mirror fell out. It look fine and I was driving maybe 15 mph and it came off. I called the dealership,drive time and was transferred to the insurance company which said they don’t cover that. It’s not a big deal I can fix it myself. The problem is I kinda feel like I could of gotten a better car, a better deal and definitely a lower interest rate. Most which is my fault for not doing enough research. There’s no need to cry over spilt milk. I have to work with what I have. Nonetheless the customer service at drive time is good.

Ja
Review №77

Very professional sales persons they made my process a joy to experience in buying a new car

er
Review №78

I receive fantastic and personalized attention from everyone right up from my salesman to the general manager. The selection of cars was great but even if you dont see what you want the staff will help find what youre looking for. You really dont have to go anywhere else.

Jo
Review №79

Great Place, they never pressure you and are friendly. Donald Nutall was a great sales rep, he answered all my questions and found what i wanted. he never tried to sell me up. i told how much down and how much a n=month and what i wanted in a car and he came back with a large selection. will go back and recommend them to anyone.

Ne
Review №80

Come in to see Janail and Oliver for great customer service! I was able to drive right on out within 45mins!!!!

Mo
Review №81

I almost bought a car here, but didnt. It was a relaxed atmosphere. They didnt try to pressure me into something I didnt want. They treated me with respect and that is something I will remember next time I am in the market for a car.

de
Review №82

Drive time was a very great experience for me today...David Silva was very courteous, pleasant and eager to help me as his customer get into the very car desired...He was patient with me with answering all of my questions with his expertise, and knowledge of all cars while also providing me with reports,prior history for specific vehicle that I Chosed. I assumed Mr. Silva was very exhausted after the long hours while closing my deal however, he remained professional and calm without any complaints he made my first experience a wonderful and memorable one providing me with nothing but the very best customer service for that Im very pleased and satisfied tonight😊🙇

ca
Review №83

Jeff was great. He was so helpful. Didnt have a great day and how suddenly it changed. Once I walked in there and was greeted it went to a whole different level. Would recommend them and him for any car buying experience. Thanks a million.

Br
Review №84

Awesome customer service!! These guys get it done! They do what they say and they dont waste your time! Very efficient staff and I would recommend this place to anyone! Jason is an asset to the company! He was so helpful and made the whole process a breeze! Thanks Drivetime!

Me
Review №85

Jeff was incredible. From start to finish. Gave me numbers from phone last night, purchased the car today. Was in and out in a half hour. Great Customer Service. Answered questions and went above and beyond. Thanks a bunch Jeff.

Va
Review №86

My experience here was awesome! Everyone was attentive and friendly and knew exactly what was the best vehicle for me. Ben was great, Derrick was helpful and Kevin was very patient and attentive. Everyone made me feel special and did I mention I love my car? Thank you New Castle Drive Time team:)

lu
Review №87

It was freaking awesome! Theo helped a lot over the phone in the beginning and convinced me to come in. Jeff worked with me for 2 days finding the right truck. And Ben closed it out quick and efficiently. even laughed at my cheesy jokes. Chris was here behind the scenes all 3 times I was inn and was helpful as well. Referring everyone! Ill definitely buy here again.

Li
Review №88

We came in today to get information about a car and that was it, but we meet David Silva and Ben McConachie and we are driving out of here with a new car. They both were very personable and they made us feel comfortable not like we were just another sale. We are so grateful to have met them. They were awesome!

Ta
Review №89

Charles is awesome. They really worked with me. Everyone was awesome.

Da
Review №90

I absolutely love this car dealership. They were very friendly and attentive and answered all my questions.

Am
Review №91

Chris and my salesman Kevin went above and beyond their job titles. They worked out a deal with me I could afford and drive off the lot. My sincere thanks is with them both, they made a customer for life!! Would recommend them to everyone no doubt about it. Thank you Chris and Kevin! 😙😙😙😆😆😆 very thankful,happy customer!

Ke
Review №92

A surprisingly pleasant car buying experience! The staff was knowledgeable and friendly. My salesman, Jeff even drove up to a dealership outside of Philly to pick up the vehicle I was interested in. After a bad experience at another dealership, I was welcomed and accepted at DriveTime and was able to drive away in a great new to me car (minus the intense smell of cigarette smoke). I only have 2 minor gripes- 1) I had to request that the car be washed, and I will need to do an odor bomb to remove the smell of cigarette smoke. 2) It would be nice if you left the dealership with at least a half a tank of gas. I live in MD and had to make the trip home on less than a 1/4 of a tank of gas- I made it home thankfully but that is something you shouldnt have to worry about with a new to you vehicle.

Da
Review №93

Renata was Excellent and her service was a pleasure!! She helped find the perfect car for me!! Thankyouuuuu DriveTime!!!

i
Review №94

They got me in the car I wanted, and I could afford. I didnt think I would be able to have something so nice. And they were so patient with me deciding and test driving the cars.

Lo
Review №95

Chuck, Jeff, Oliver, and Michelle all took good care of me! I am a young professional who needed a car for work after my older vehicle died last week. They worked with me, were patient, and stayed open late to accomodate me moving things around to eventually be able to drive off with a nearly new vehicle today. Thanks, DriveTime!

K
Review №96

Got my new car the same day I came in! No credit and still managed to get a great deal! Wonderful service & we had an awesome salesman. When you go in ask for Ben, hell make sure youre a happy camper when you leave (:

Ma
Review №97

They were a great team. They really seemed to work with my situation and got me into a awesome 2012 Ford Fusion which I love! Thank you so much Drive time Crew! I would definitely recommend them someone else!

Re
Review №98

Bought my 2012 van here about a month and a half ago and still could not be happier. From the moment we walked in, Ben greeted us warmly and sat down with us and did everything he could to get me in this car. It took a lot longer than we had expected especially with our 5 month old daughter in tow but everyone who worked there was so great about her crankiness. Made you feel very comfortable. I recommend this place to everyone who needs a reliable car but has credit issues. I also feel our payments are manageable and the interest isnt costing us as much as the car.

El
Review №99

Great Help, Don Is Amazing. They Treat You Well Here Better Then Any Of The These Other Dealerships. They Want To Put You In A Car Fast

Ho
Review №100

Wow! Talk about customer service!! The experience was incredible. Not your traditional dealer. Kevin and Ben both were awesome and I will definitely recommend everyone to stop past here when searching for a new vehicle!Thanks guys!!!

Information
43 Photos
100 Comments
4.8 Rating
  • Address:2225 N Dupont Hwy, New Castle, DE 19720, United States
  • Site:https://drivetime.com/?reg=phl&source=local&vend=google&camn=16201
  • Phone:+1 302-304-7950
Categories
  • Used car dealer
  • Car dealer
  • Car finance and loan company
  • Truck dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–8PM
  • Sunday:9AM–6PM
Offerings
  • Buys used goods:Yes
Payments
  • Debit cards:Yes
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