They apparently have no interest in selling cars! Despite my best efforts I was totally ignored when I went in to the show room! So I went to Porter Hyundai and bought my new car!

Outstanding experience today at Hertrich Hyundai. Came in to have recall issues addressed and met Megan Cox, my service advisor...amazing experience. She explained what would take place and was totally competent,organized and welcoming. (note to GM--hold on to this employee at all costs! ) Clean comfortable waiting room with a TV, complimentary coffee and vending machines. Spotless restrooms. Met with the GM to discuss another issue and was impressed with his demeanor as well. All issues were taken care of in a timely manner.Our family has purchased 3 cars in 5 years from this dealership and I would definitely return for another purchase based on our interactions with the sales and service department. Great job to Megan and the service dept. on todays visit. Thank you!

I have been with Hertrich Hyundai of New Castle for 15 years. Their service is exceptional. Always prompt and thorough. Any questions or concerns about my vehicle are immediately addressed. The cost is reasonable and they provide a courtesy car wash after every service. I highly recommend them.

Peggy made purchasing my Hyundai Kona a truly excellent experience! I set up an appointment with her to drive a specific car that I found on their website. She had the car pulled to the front and was ready for me when I got there! From there she was knowledgeable, professional, and low pressure. She took the time to listen and find out what I really wanted. She advocated for me to get the best financing. I highly recommend Hertrich and Peggy to anyone looking to buy a car!

When customers come to Hyundai Hertrich in New Castle Delaware they will always be satisfied leaving TRUST ME. Jeff and Megan and George are awesome and the mechanics techs Lamar, TJ, John, Arron, and Mike, and Briana that me and my wife know and the other employees as the sales and financial services too Mr. Brian are so awesome that the Hertrich family too always treats us and there customers as FAMILY and number one priority. They will never let you leave with your vehicle until its done correctly the first time if anything is wrong with your vehicle after youve left they will continue to treat you with the same dignity when you first got there. They never will pick favouritism on any customers ever every customer is there favouritism at all costs with there welcoming. THANK YOU SO MUCH FOR THE LOVE VE AND CARE FROM THE HYUNDAI HERTRICH FAMILY AND ALL THE EMPLOYEES. FROM TOM AND MARIA.

This dealership has HORRIBLE!!! customer service, I went to this dealership to look at the new genesis. My intention was to purchase the vehicle today, they had only had 4 vehicles asking price starting at $75,000. No salesperson never came outside to greet me, I had to send my daughter inside to ask for assistance it took them another 10 minutes to come outside. The salesman was nonchalant and not interested in what I was looking for in a vehicle. I said I would go to another dealership who wants my business, he replied ok. I left there and called the Hyundai Corporation to report the treatment I received from this dealership. I would not recommend anyone to purchase a vehicle from this place.

I would never recommend this dealership! The cashier lisha was very rude and unprofessional . We made a complaint to the two managers upfront, and their response was “not Lisha, she has been here for many years” which is a very unfair thing to say. Her being there for numerous years should not justify how well she treats customers. A customer should never feel like their complaint isn’t valid simple because of how long an employee has been employed, which lets me know they only care about the sale! Both of the managers need to be re-trained on how to deal with customer complaints. I advise everyone to never buy from this dealership!!

I have been buying vehicles for over 40 years and have never had such an experience as this with Hertrich Hyundai of New Castle. The sales people made it a pleasurable experience. They were courteous and very knowledgeable. I have already recommended them to others. Thanks Hertrich!

Super fast and friendly service. Thank you!!!! Fast in and out. The car looks like new after the car wash as well. Thanks again to the Service Dept. team and techs, professional care. Quick oil change and related maintenance service!

Thank you Luis Ortiz and Hertrich! Luis made the experience of buying a new car as easy as possible. Luis took the time to explain all of the features in the vehicle and answer all of our questions; provided a great experience for my 19 year old to buy her first car. Just the best. Luis Ortiz, Lorenzo Hendricks and Hertich - the very best!

I wanted to get the brake light replaced. I got charged for the replacement of the bulb but the actual work was not completed. Reported the issue back to the service desk and they took the car inside and fixed it. Better communication between technician and advisor would have avoided the issue

I brought my 2020 Hyundai Santa Fe in for service this week. I have dealt with two other Hyundai service departments in the past. I dealt with Meagan. She was very professional, and courteous. She is a true asset to Hertrich Hyundai!!!

Brian Stanton the Business Manager at this dealership is so helpful to say the least. He’s extremely thorough and leaves nothing to doubt. He makes sure you understand exactly what he’s doing for you. You will leave this dealership completely satisfied from the beginning of the sales process to the end when you’re walking out the door with the keys to your new vehicle. My husband and I highly recommend this place!! We’ve been coming here for years and they never disappoint!!

Called first 15 min before closing on a Saturday to schedule a service and recall appointment. Was told by the snippy girl on the phone she wasnt able to schedule my appointment because the computer was already off (BEFORE THEY WERE CLOSED) and that they would call me on Monday morning to schedule my appointment. When I on called on Monday and asked to speak to a manager, I was instead put on the phone with a service associate (NOT THE MANAGER) who sounded remarkably like the snippy girl form Saturday. It was all very unprofessional and an unpleasant costumer service experience. I have already called the Dover dealership, who was super friendly and plan on using them instead.

James was awesome!! I love my new car! So friendly and easy to work with. I highly recommend!!

Now leasing my third vehicle from Hertrich. Great service and sales people.James Mahla is THE BEST! Professional, friendly and no car salesman spin. A pleasurable leasing experience!

Great staff. Best experience I had buying a car. Will recommend them to anyone

Purchased used vehicle cash and paid in full back In April. Hertrich refused to give me the title and advised they have to do the DMV work themselves, 3.5 months later and still no title, registration or tags for a vehicle I paid in full on day 1. I couldve done this myself at the DMV in less than an hour

Luis Ortiz, being my salesman at hertrich Hyundai made buying a new vehicle so easy, it was a pleasure doing business, no stress, no rush, everything went smoothly. I think I found a new top salesman at a new top dealership, I recommend them to anyone looking to purchase or lease a new vehicle, tell them I sent ya !!! 👍

None of the phone numbers work. Its automated and routes you to the initial message no matter what option you choose.

I recommend look for James Mahla. He is a great sales man. I got a car that I like and he was really professional. I was upset because the permanent tags are taking so long but this is really the DMV behind not the sales man fault. Thank you James.

Went to purchase a new 2020 Hyundai sonata sel. Luis made a appointment told me to come in he gave it to be straight up no games. He did not try to talk me down to a lower car model as most sales men do. Luis Met me in the middle with the payments not only that but also it only took me from 11am to 2:25pm to seal the deal and drive off the lot! This guy deserves a hell of a raise he knows what he is doing and I would recommend everyone look for Luis!

Friendly, knowledgeable staff. Great atmosphere. Clean location. Answers all questions easily. Happy to help. Took as much time as needed to show me all the functions of my new Kona. Went over paperwork in great detail without keeping you locked in a room for hours like Ive had done at other dealerships. 10/10 definitely recommend and definitely will be back. Nick F and Brian S are great guys to go to for any of your needs :)

This place is very attentive to their customers. Everyone has a smile. Thank-You Hertrich for having patience with me

Service dept. was courteous, prompt, efficient and even washed my car.

Brian Stanton was a very knowledgeable sales person. He came recommended by my parents who also purchased from him. He really takes the time to get to know exactly what your looking for. He was very insightful about different trims and features. Took the time to make sure I knew exactly what I was getting. I purchased from him because he just didn’t “sell me a car”, he made sure it would fit all of my everyday needs and concerns. If your looking for a new car make sure to go see him.

The quality of service given from these guys is excellent, I would definitely come back to them again.

Called first to ensure parts and payment(GSA Fleet Card) would be excepted. The answer was yes, parts guy was great, went to pay bill and it went down hill. Did not expect GSA fleet card, would not take one time check over the phone, went through 3 managers before I needed to have a alternative payment method.

Its a nice place to visit while waiting for the service.

Fast, friendly service. Would highly recommend the Service Department!!

Great. Have a better understanding of options and model types.

Theyre awesome!! Always trying to do their best to help you out with getting a car and keeping it serviced.

We were forced to go by their time-table, even though I had made it known I had an appointment to make. It took us 3.5 hours to complete the process of testing a car to completing the purchase.

Shout out to Luis Ortiz... after a already stressful week of contemplating on if I could afford a brand new car he made the process so quick and easy for me to make my decision. In addition all parties involved in the process were pleasant and made me feel real comfortable and confident...Thank you Luis and staff and special thanks to Joe!❤️❤️❤️

Never been so turned off by dealership. Doug Bova wanted to run credit before he would let us test drive a genesis. Who tf runs credit before somebody drives the car first to make sure they like it?

It’s taken me a while to post this review because my life has been hectic but I feel like this needs to be said. On June 10, 2020 my daughter and I got into a bad car accident, totaling my car. This is the first time this has happened to me and I had no clue how this process was supposed to work but the staff at Hertrich of New Castle were really comforting and helpful. Sales rep, Luis Ortiz was very knowledgeable, polite, efficient and extremely helpful. I have never dealt with a sales rep as supportive and as genuine as him. His boss, Nick Florio, who did everything in his power to make sure that my previous loan would be taken care of by my GAP insurance and total loss check from my car insurance, was especially appreciated. Usually dealerships want the customer to make all the phone calls but Luis and Nick made every phone call known to man to “clear my name” and even to get my car insurance switched over to my new car. The finance manager, Trish, made signing paper work easy and fun as well! All in all, I would have to say that Hertrich of New Castle has a great team. I felt safe and very tell taken care of! Highly recommend!

My experience was awesome,Shawn was the best, thats why I came back to him a second time

Beware, service department adds stuff without checking with you first, manager is an arrogant POS, DO NOT GO HERE YOU HAVE BEEN WARNED!!!!

This place is awesome. Me and my mom dont know anything about cars. We were a bit overwhelmed about how to go about buying a new car but Hertrich came to save the day. Luis Ortiz, a sales consultant, helped my mom to get the right car for her. Mr. Ortiz took his time to clarify things we were not sure about and even things we were not aware of. Mr. Ortiz is great at his job and represents Hertich in the greatest light. Nice dude. Thank you to Hertich for everything.

Review Updated on 9/2/2020I have updated my review to reflect the outstanding job Jeff the service manager has done to fix my issues. Upon learning of the problems Jeff looked over my account and realized that my extended warranty was not in their system. He went above and beyond to figure out why these repairs were not covered and he helped me find out that my warranty was actually through Fidelity not Hyundai like I thought. He got this info by contacting the dealership I bought my car from and went above and beyond to get to the heart of the issue and I appreciate him doing that. The staff at this location is always friendly and professional and Jeff worked really hard to make sure I was taken care of. Having a manager like Jeff on staff to fix issues when they occur is very important and he did a great job of resolving the issues I had.

Megan in the Service Center is Excellent, she always takes great care of me. Im a little bias Megan is the best!

Excellent place to get a car. Salesman worked with me and beat my price expectations and I got an upgraded SUV which I did not expect.

The staff at Hertrich Hyundai is very professional and extremely helpful. They stand behind their work, and return your automobile back to you running properly and VERY clean.

My place I love to get a great oil change and car wash at the same time

I am so sad being old customer come there so many time,yesterdays i am doing annual exam and change tyre in this place, before I decided change tyre I checked the all 4 tyre and the wheels in the morning time when i come there.after they tell me all finish and i take my car back home i see the big scratching on my car wheel!!! When i tell them about it, they denied, well i have cameras at home shows my car didn’t have any scratching at the morning time before 30min when i be there! So don’t go to this place for any service! They ruin your trust!!!

Michelle had very great customer service. This may have been the only time my car has been in and out within a day of service at any Hyundai dealership. They diagnosed my issue and fixed without me returning back the same week complaining about the same issue. Loved it.

Pros: Clean, open spaces; comfortable seats; electric outlets; clean bathroom; honest work and pricingCons: No heat (33° outside) in waiting area

Just bought a car excellent people

I highly recommend this service center and Cecil. I purchased my vehicle here and have it serviced here. My recalls were also taken care of as well as oil changes. Thank You!

Cecil in the Service Dept is the best. My engine was shot on my 2013 Hyundai Sonata. I tried another Hyundai dealership and was turned away. I contacted Hertrich and Cecil helped me every step of the way. He contacted the Corporate office and was able to get me a courtesy repair. Thank you Cecil and everyone at Hertrich.

With just moving from Colorado the day before and having to sell my car, I needed to find a vehicle quickly and within budget. After being disappointed visiting two dealerships before this one we thought we were losing hope. Then we met Luis Ortiz! He was amazing, patient (I’m a picky person and he hung in there), and kind. He worked with us for a couple of hours and listened to our needs and what I was looking for. He helped me lease a brand new 2020 Tucson within my budget and I could not be more grateful. He even recommend an excellent Mexican restaurant to eat at as he knew we were new to the area. He has even followed up with me a couple of days later to make sure everything has been working correctly and if I had any questions or concerns. You rock Luis, keep up the hard work!!

Luis was fantastic and stayed with us the whole process. Buying a car is stressful enough without having to sit in one spot and stew for hours on end. But he made the experience worth it by the end. We would definitely go back to him!

Just not happy over the past year or two.

My salesperson, Brian Stanton, was excellent. He thoroughly understood my familys needs, fully answered my questions, and actively sought to ensure that we were 100% satisfied with the car. His professionalism and approachability were unmatched when I got my first lease in 2017 so I sought Brian out when it was time to renew my lease this year. He is a credit to Hyundai, and his dealership is quite fortunate to have him. I look forward to renewing my lease with Brian in 2023!

Very unprofessional customer service! No communication, I had to reach out multiple times to check on vehicle being serviced. No help or information from technicians as if there services are coming out of their pockets. Hyundai has multiple recalls on their vehicles, I will never buy another Hyundai!

Luis Ortiz sales consultant at this dealership was very professional, courteous, and helpful, the whole staff was very professional, a great experience, highly recommend !! They made buying a car a great experience. Thanks again !

I just recently purchased a new car from Hertrich Hyundai and it was such a pleasant experience. Luis Ortiz was my car salesman and he is absolutely wonderful. He was patient with me throughout the whole process and helped me to get a great deal. If you are in the market for a car, please go see Luis for all of your car needs. You wont be disappointed!

Super friendly service staff. Recommend them to anyone! They take the stress out of having my vehicle serviced.

Brian Stanton was pleasant to deal with was very knowledgeable. It was a great experience all around. Nick Florio was fantastic too. I will definitely be recommending them to all my friends and family. I live my new Palisade Caligraphy! I believe Trish was in finance. She was wonderful too. I appreciate all the safety measures for COVID also.

Amazing experience buying my first car!!!!

Extremely professional. Quality care provided for my car.

Lets start back in april in the middle of a shut down pandemic my mother and I thought it would be a good idea to get new cars ! So of course hyundai is our fav and we are both previous owners of one so thats where we went! Luis helped us and got us both in what we asked for!!!! Howeverrrrr my mom was so set on getting a new kona so for her birthday (6mths later) she went back to luis and he got her a brand new kona! Everything she could ask for! I then had my eye on the new sonata!!! So again after just getting a brand new santa fe in april i decided to trade it in for a new sonata! It wasnt easy considering my credit BUTTTTT luis and his amazing GM nick literally did EVERYTHING in their power to get me EXACTLY what i wanted! They are so amazing i honestly couldnt say enough good things! Thank you again !Chelsea Driscoll

Great service

Our experience with this dealership was awesome. From the time we walked in everyone was so nice and accommodating.But.... I want to send a special review to NEAL our salesman. He said “I’m going to do whatever it takes to get you what you want” and he did just that!!! We wanted a Palisade and nothing else.Well guess what HE DELIVERED! and we got just that. He was over the top helpful. Go to Neal for your next car. Thanks NEAL!!!

I had a quirky issue with my Elantra that I bought two years ago. Nice car, but we just couldnt figure out this odd issue(trunk opening when in park;car horn alarm going off when it wanted to.) Everyone in the service department was nice and professional. Michelle and Jeff helped me. Jeff, the service manager, reset my key fobb and there was a recall on the electrical board to get an upgrade so I had that done. Anyway, and Brian who sold me the car is always there working hard selling cars and hes good at it. Good place.

My experience was spectacular! Please if you decide to buy a car go through Luis!! He is knowledgeable, extremely nice & super helpful !! I was in and out within 4 hours! Thank you so much for all of your help !!!!!

Giving 5 stars for Donna. The wonderful lady that works at the service department. She is well mannered, empathizes with you about your situation, and does everything in her power to make things right. I am very pleased with her service, and she deserves a raise. She is the type of employee that help a company become and maintain being successful. Thank you for your hard work Donna!

Service if possible has even gotten better. The are friendly and responsive tomy concerns and go above and beyond in there efforts to do a job correctly and timely. I would recommend there service and Hyundai to everyone

Turned in my lease 2 months early with the clear intent to get into a new leased vehicle. I was told that final 2 payments would be covered with new deal, and I ended up getting stuck making the last 2 payments because they left it out of the contract.Review update to 4 stars from 2. Effort was made by management to reconcile the miscommunication. Much appreciated, thus the bump to 4 stars. I recently received a check in the mail from the dealership repaying me for 1 of the 2 last payments owed. Bump to 5 stars if they repaid me for both months as initially discussed.REVIEW UPDATE:4 STARS TO 5. I appreciate the goodwill gesture to honor the integrity of the initial discussions regarding my lease negotiation. Hertrich Hyndai has repaid me for the final 2 months of my previous lease contract. I must say, the sales staff at Hertrich sincerely want to do right by their customers. Wouldnt hesitate to recommend to a friend of family member. Thanks again.

Let me first say Luis Ortiz is amazing! My husband and I purchased a vehicle from Hertrich Hyundai today. He was very patient and helped us find the most suitable vehicle we needed. The customer service at Hertrich Hyundai was wonderful. We felt very welcomed and were well informed. Thank you for helping us make a great decision! Shout out to Luis Ortiz for helping us greatly!

Was turned down on the counter for a car service, even after receiving an appointment confirmation from their website. No help provided from the agents.

The issue with my vehicle was handled in a timely and efficient manner. My service representative (Cecil) was pleasant and very helpful. I will definitely continue to use Hertrich for all my vehicles service needs.

My experience was awesome as always, Charles followed up with Hyundai to make sure my car engine was replaced at a timely manner. He made the whole process easy and stress free for us and making sure we got a rental while the car was in service... Thank you for your service

My first visit there was impressive. Got a same day appointment for a minor repair and was in and out in 15 min. Service manager was professional, courteous, and very kind. Will definitely return for regular maintenance and repair. 5⭐Update: two visits after my first I took away a star. Needed a/c repair and I guess its common practice, but $140 to diagnose and re-charge, but theres no real answer except theres a leak. They told me it couldnt be fixed until it stopped working again. ??? Fortunately, it lasted the summer, but if its a slow leak and doesnt work next summer, what then? Same process?Also a few days later I realized the windshield wiper fluid isnt working. The motor works, but no fluid comes out. They cant just fix it they have to diagnose first for $79, then charge for repairs. Really? It could just be a cracked or loose hose.🤨

Got oil change n my tires rotated at 5000 miles

Nick and Peggy was great working with me and my mom on 2 new cars. They got us what we wanted all in our budget. I feel secure being with the Hertrich family.Thank you guys for everything.

They always do a great job!

Great General Manager!

Used to be efficient...

Luis was an amazing sales consultant. He was friendly, down to earth and made the car buying experience so much better than I thought it would be. I really appreciate his patience and his desire to put us in the perfect car for our needs.

I purchased my new 2019 Sonata in late March 2019 with the help of George, John and Shelley. Everything was as promised in my advance phone call with George and I was pleased with the pricing and trade-in offered on my 2011 Sonata.I havent needed service yet but I want to share my appreciation for special assistance on two occasions. In April, I needed help installing a Sirius XM Radio kit in the car and, though it was not Hertrichs obligation to do so, John was more than willing to install it for me. He did it right away and perfectly! More recently, this week, when I needed the kit removed, Brian Stanton was kind enough to do the honors--and in record time!Also, the waiting room is spacious, light, clean and comfortable, with free coffee.Thanks again, George, Shelley, Brian and John!

I purchased my 2019 Hyundai Tucson here. Loved the whole experience. My sales people were Paul Andreas and Brian Stanton. Wouldnt change anything from my experience. Brought my old Santa Fe here for service and it was always the best experience. Looking forward to the years to come!

Quick, friendly and clean

I recently had couple of services done on my SantaFe sport at this location . My service adviser Charles Santana is a great service adviser and very customer focused. He explained the entire process for each service and provided me with a loaner car or rental car while my car was in service. Charles seems to be very dedicated in what he does and wants the best outcome for the customer and delight customer every time.

Some people would say spending a couple of hours at their car dealership waiting for routine maintenance would be something theyd rather not spend their day doing. Going to Hertrich Hyundai isnt like that for me. Service Specialist, Charles Santana was ready, professional, pleasant and he patiently explained what would be done to my Sonata that day. I appreciate you Charles! Also, I must acknowledge the receptionist, Kierra (I hope I spelled that right). Before I could get in the door she greeted me with a smile and a very pleasant Good morning Ms. Jones. But the icing on the cake was at the end of my service visit. I got to hear my main man Jeff sing a line from my theme song, Me & Mrs. Jones. Besides Jeffs undeniable 😁 crooning skills, he runs a great service department and he cares and connects to each and every customer. Ive seen him do it every time Ive been there. At Hertrich Hyundai it really doesnt matter to me how much time Im there waiting because I know Im leaving with my car taken care of to the highest standards by people that truly care. My suggestion to anyone reading this review is to go see for yourself. Become a part of the Hertrich Hyundai family. Theyll always have your back! Many blessings and success to you all!

I am an owner of a Mitsubishi vehicle. I received a couple of recall letters concerning my car, so I made an appointment to have it checked out/taken care of. The appointment setter on the phone was helpful, setting my appointment and offering a complimentary car wash and standard inspection. She told me that my car will be serviced at the Hyundai building. When I arrived to this location (on time), right off the bat, the gentleman I was working with (Ill refer to as gentleman #1) took his time to have my car addressed...which is fine. I understand that people can be a bit busy and preoccupied in these dealerships, so I patiently waited for him to approach me after being introduced to him by the greeter.The guy (gentleman #1) finally inspects the exterior of my car, has the car taken to the back of the building, etc. I patiently wait a couple hours as my car is being serviced. After a couple hours, I notice that someone is driving my car to the front of the building, freshly washed. The person who drove my car to the front walked through the front doors into the building with my car keys in his hands, proceeded to walked past me and into the staff office where he placed my keys on top of the counter where gentleman #1 was residing. My keys were literally in front of gentleman #1. It was pretty clear that my car service was complete. However, I decided to wait like a civilized human being for gentleman #1 to come over to me and hand me my belongings. So I wait. I wait 5 minutes. No one comes over to me. So I wait some more. I wait 15 minutes. Still no one shows up. I wait and I wait and I wait. I ENDED UP WAITING FOR AN HOUR AND 15 MINUTES. I like to consider myself to be a pretty patient person, but after waiting for so long, my patience was running out especially when I can clearly see my car out the front window ready to go. Finally, I approach a woman working in the building and asked her if my car was ready. She asked me for my name, asked me to sign a slip of paper, and handed me my keys, and I was out the door, all within 10 SECONDS of approaching her. What in the world???? Meanwhile, gentleman #1 is at his desk trying his best to look occupied. And on top of all the unnecessary waiting, those people never even performed the complimentary standard inspection. What a waste of time. I never really write reviews, but I think that this experience is worth noting. Im definitely taking my vehicle elsewhere to be serviced when the next opportunity makes itself available.

They lovely people of Hertrich Hyundai were very kind and courteous but I went there for a promotion today. They sent out these flyers with lottery tickets. Match the images and win! So I just happen to have a winning ticket. The matching images were next to a $2.5K prize. I said to myself this is a gimmick and there is no way a car dealership is going to let me when money without some kinda catch so I called them up and talked to Nick. He said it is no gimmick. If you won, you can do whatever you want with the money. Registered the confirmation number online and All it said was congratulations, you are a winner. Went into work late this morning because I really need the money to pay for my class that starts in July. Of course, its a trick. As soon as they saw we were already in a brand new car, they said We aint even going to waste your time There was no money, just a $25 gift card to restaurants that no one goes to. Moral of the story: Car dealers will tell you anything to get you in their building so they can just tell you a bunch of lies. If I would of got that 2.5K, I would of used half for school and the other half on a car from there. What they didnt know was that we were riding a rental and looking for a new car. Their Lost! I always reward honesty! but overall, I will say they were very nice.

Bought a 2019 tuscon from them within the last 6 months and the buy process was just okay, management was nice but its overall a typical. New car dealership in terms of what to expectFast forward to now, having to use the service department for the 1st time (havent even had an oil change yet!) and even with being told during the sale process any issues, losses, faults, ANYTHING within the 1st year - theyll cover as their guarantee. I was successfully lied to and Im now paying OVER $300 for a key fob to my car thats essentially useless without it since its push to start.Beware of what these sales people tell you to get you into a car and take your money.

Squeezed me in for oil change, thank you. Good quick reliable service

I was very impressed with Service Adviser Cecil Wilson/935. I found himpersonable, informative and overall a real nice guy. And I am sure he will bea credit to your service dept. Your other Service Advisers have not been as nice as he has.Finally he is the nices of all the other Service Advisers, I have delt with, inyour Service Dept.And for someone who has only been there a few weeksand you may wonder how I can write such a glowing comment. You see I have worked in customer service, and I know what it takes to please a customer. Hes a keeper..ThanksCharles Fears

THEY WERE THE BEST, THIS WAS MY SECOND TIME THERE, IM FROM CHARLOTTE, NC, THEY DIDNT TAKE ALL DAY, THEY TOOK VERY GOOD CARE OF MY TWO CARS, 🤗, THANKS SO VERY MUCH, AND THIS TIME I CALL ON MONDAY AND THEY TOOK MY CAR ON TUESDAY, GOOD JOB 🤗, BRENDAY BATES.

My boyfriend came here for an interview and unfortunately they werent expecting him to look the way he did. Sadly, he heard remarks outside of his interview area that they werent expecting him to look like that. To make it worse, instead of interviewing him they immediately started picking away at his resume starting with the problem is.... Nothing positive. But he came for an interview based on his resume so why would you even schedule an interview just to pick away at someones resume? Because the resume was fine until they saw who walked in. Sad. Its not a good feeling when someone is judging you based on your looks but it was all good when they saw his name on paper. I guess the face did not match the name and for that reason the resume was no longer good enough. My boyfriend was crushed when he left there. I hope a supervisor and/or manager reviews this and re-evaluates the individual doing the hiring. I wanted to go through with filing a complaint but my boyfriend did not want to. I wish the best of luck to anyone applying here in the future and that they do not go through the same thing.

I was helped with my service promptly and cordially. I misunderstood something that the service manager explained and in the end he and I had a conversation that cleared up the matter. The misunderstanding was all mine but he was very patient.

Everything was great very good customer service is a 10 +

I just bought a car at Hertrich!!! And it was one of best experience I have ever had at any car dealership! HERB was are my salesmen and he went above and beyond over and over again to make sure I had exactly what I wanted in the price range that I wanted it. Not once did I feel pressured to buy something I didnt want. Instead I was given time and space with constant guidance to find exactly what I wanted and needed for my family. So much so is there customer service that it extends way beyond the moment you sign the dotted line. There service staff is impeccable and affordable and I no longer trust my car to anyone else!!!! Hertrich team is the way to go if you want excellent service, with a great professional attitude and still have a personal experience. And I suggest HERB for all your sales needs.

Great service and car buying experience!

Hertrich fit me in at the last minute, accepted a coupon that expired a week early, and generally gave good service.

My 2011 Hyundai Elantra was brought to Hertrich and lots of work needed to be done. Once it was assessed Service Representative (Megan) helped us sort through the repairs suggested by the service dept. I think we basically had just about everything they suggested done. We had the work done and were pleased with the repairs, however we had to bring it back for another look which the Service Manager (Jeff) became personally involved with to make sure the repairs done were to our complete satisfaction. Jeff scheduled us right away, sat down to talk to us about issues and concerns we had and took charge of making sure the repairs that were performed were the ones recommended and that our car was given excellent care. While the car was in the shop I mentioned how to Jeff that some time ago we lost sound from the radio in the car. When we got the car back were convinced the car indeed receive the care it needed and Jeff also took care of the radio without sound. He took care of that as a courtesy for me being a repeat customer which I greatly appreciated. I bring my car to Hertrich because they are fair and conscientious when it comes to your car and Im convinced they take care of your car as if you were a family member. I highly recommend them for service and dont forget their sales department should you go there looking to buy a new car. I feel confident in bringing my car to them and would like to thank Megan and Jeff for making the service experience a great one!

From the warm welcome at the door by Mike G. to leaving the dealership with our new vehicle, our experience was one of the best car buying experiences we have had after purchasing many cars. Our sales consultant Robert Saunders Jr. Was professional, kind and extremely helpful in making this an enjoyable and satisfying experience. This is the dealership we will recommend to friends and family. The best !!!!

Not so good mechanic seemed like didnt have time to help w a question.