The best place to buy jewelry in CT. It’s been almost a year since I’ve made a purchase there and the gold piece of jewelry I bought is still looking like the day I bought it. When I walked in for the first time it was welcoming. The lighting was perfect and it shined off of all the amazing jewelry they had and it wasn’t a bright lighting, it was a fine lighting that was perfect for the environment. I was then greeted by Kathleen who was able to help me with my purchase. I told her what I was looking for and what I wanted. She was able to have a custom piece made for me. Once I agreed that it was indeed what I wanted, I put down a deposit and she said she would call in about 2-3 weeks when it was ready to be picked up. Exactly 3 weeks later I received a call. When I arrived I was welcomed again by Kathleen and the owner, David. They presented me with the box and opened it and it was exactly what I wanted and expected. Everything turned out perfectly. David included a free polishing cloth and polish with my purchase which was very kind because I’m sure that goes for an extra charge. Once I finally had paid I walked out the door very happy and very satisfied with my purchase. They were able to help me and welcomed me the best out of the 3 other places I had been. I am very happy and will come back next time I need a piece of jewelry. It is an amazing place!

I wanted to share an experience I recently had at ADEX. I had stopped by with a picture of a ring that I wanted to recreate while on a budget. I sat with Allie who is the goldsmith and I showed her the picture of the ring. Within a few days she got back to me with a sketch and it was spot on. As you will see, this ring is very detailed.This is not a project that I would of trusted with any other jeweler besides David and his team.I can go on and on about how wonderful this ring came out however I am going to add pictures of the inspiration ring and my ring so that you can judge for yourself. In closing, I have to say that I am grateful to have had the opportunity to work with such intuitive, creative and kind people. This experience has been nothing but a pleasure!

This was the best experience! From Kathleen’s greeting all the way to Alleys finished piece. My fiancé and I had a ring we wanted to remove smaller center stones of a beautiful princess halo and had no idea if that was even possible. Alley took the time to sit with Zack and I to go over all the possibilities by measuring and telling us exactly what size diamond to get, what the crowns and heights might be and what to consider (at no cost might I add). Once we found the perfect diamond, Alley verified our online purchase and took down all my detailed requests. She went so far as to draw out sketches, take magnified pictures and just really took the time to explain all of this so thoroughly which was so extremely helpful. If you aren’t impressed yet, get ready. I had a time frame of 2 weeks, not knowing if that would be a possibility either. We paid a very reasonable price to have it rushed. Alley ORDERED our crown on Wednesday and the ring was totally COMPLETE Friday morning, ready to be picked up. Less than two days for the entire process. It is more perfect than I even imagined. If we or anyone ever needs work done, Alley is the one to go to. We will be back! I couldn’t thank you enough Alley!

My fiancee and I purchase our wedding rings... Very great customer service. Very helpful. Very happy customers

I love Diamond Exchange and always had a strong fetish for jewelry. I was very comfortable with the staff and ecstatic with the choices. Such a beautiful entourage of opals and diamonds and rubies and anything your wallet can purchase. In addition to purchasing, their repair shop is inevitable. Thank you 🌹

We got my engagement ring and wedding bands at American Diamond Exchange. We were so impressed we their knowledge and love for their jobs! We couldn’t be happier with the final product! Definitely recommend everyone to go visit them!

I can’t say enough wonderful things about American Diamond Exchange. As a young lady, some jewelry stores don’t give me the time of day, like I’m not worth their time. American Diamond Exchange is the opposite, they will be happy to help you no matter what. Kathleen and David are kind, personable, knowledgeable, and helpful. The jewelry is beyond beautiful, and I trust them with any piece of jewelry. They are easy to work with, and I really enjoy the conversations I’ve had with them. They don’t just care about the sales, but also about the people that walk through the door. The goldsmith, Allie, is extremely reasonable and talented. The showroom is beautiful, the people are respectful and helpful, and the experience is like no other jewelry store I’ve ever been to.When I go to a store, any store, really, I want people that are considerate, kind, willing to help, communicative, honest, understanding, and listen to your thoughts... everyone that works at American Diamond Exchange fits those descriptions.If you are looking for any piece of jewelry, custom or not, I can not stress enough that American Diamond Exchange is extraordinary in every aspect.

After inheriting some estate jewelry, we found the pieces where very nice and interesting, not to mention of family value, but so worn and broken that I couldn’t even wear them if I wanted to. I knew of the American Diamond Exchange (ADE) on Whalley Avenue and have visited for ring cleanings so decided to see what they could do for repairs. I brought one ring in that was scratched, too small and dirty for assessing. Allie, the goldsmith, has a fully stocked repair shop for just about any job including plating, enlarging, repairs, buffing, etc.She examined the ring and provided details of what she would need to do to get it back to usable condition. At first I thought she would polish up scratches and all, enlarge for my ring size and return to me looking a little better. Allie said it would take about 6 weeks which was fine as I was not in any hurry.I was amazed when I got it back how new the ring looked. Scratches gone, polished to mirror finish diamond shiny and no sign of repairs whatsoever – looked brand new. I couldn’t believe how it looked.This is the best way to bring an heirloom or any piece you might have to brand new condition. Allie will work with you on all details and budgets.I’ll see you again soon Allie and thank youRH

Dave, Kathy and Allie of American Diamond Exchange are professional, direct and great to work with. Allie Perry is the maker of the diamond ring that adorns my wife’s finger and is the maker of my wedding ring. I had precise scattered ideas on what I wanted in both rings. Allie did a fantastic job of interpretation. Allie asked perfect questions in order to mold out two one of a kind Allie Perry rings. I am incredibly satisfied with my experience with ADEX and hope in the future to bring further ideas to be made into reality. Thanks for making the process fun!

It had been years since I stopped in here, but wanted to thank the owners for taking a minute to help me with a few questions on an antique opal ring I had. This has been a great place to buy fine jewelry for many, many years and just wanted to thank them for the few minutes they spent with me today. Highly recommend this store to anyone.

I went there to have a ring sized and have a diamond replaced and they did an amazing job .

The staff at American Diamond Exchange, takes great pride in listening to our customers. American Diamond Exchange, where Dreams Come True!

They have some of the greatest jewelry and rings and the prices are fair it could be worst they have a lot of different styles great stuff. Five stars for I would buy it all.

After being a loyal customer of jewelry repair for 10 years, I can say I will never return. In the past, I exclusively worked with Lee with no issues whatsoever, he recently retired. My most recent visit I had to work with Alli on a resizing of a silver ring. She said she would solder bumps to the inside of the ring, but the oxidation would come off. Alli told me it would not be a problem because she could reoxidize the ring. When I picked up the ring the bumps were way too big and uncomfortable and the oxidation was completely off. When I brought up my disappointment she was rude, unwilling to work with me, and refused to let me speak to her coworkers. When I asked to speak to the owner she informed me that he no longer wanted my business. This should have been an inexpensive, easy fix. Now the ring is ruined, money wasted, and The American Diamond Exchange does not care. I would recommend taking your business elsewhere.

My fiancé and I recently had a wonderful experience working with ADEX to create a custom engagement ring that we couldnt be happier with. We were initially nervous about the process, but the staff listened to our needs and budget when choosing the diamonds, and the design process with Allie was more than we were ever expecting. She spent extensive time with us to listen and design, even when the store was very busy. To top it off, she had the ring ready earlier than expected. The process went from what we thought was going to be a stressful experience, to what it should be...fun!

I cannot strongly recommend enough to NOT go to The American Diamond Exchange. My fiancé and I were looking for a ring so we went to the ADE where the salesman recommended they make a custom ring for us since they didn’t have exactly what we wanted. We were talked into putting down $500 on a custom ring and promised it would be exactly as we wanted. A few weeks went by and we came to pick it up. It was a twisted hunk of deformed metal and didn’t resemble a ring at all. When confronted, ADE told us we were out of luck and this is the best their people can do. My Fiancé cried, we threatened recourse but had none. They told us to pay for the rest of the hunk of metal or lose our deposit. We had no choice and had to walk and lose $500, which was a lot of money for a young couple. They didn’t care, they were rude, deceiving and stole our money. BEWARE, never go to this place, ever!

Alli designed and made a ring for my daughter from links in a bracelet I inherited from my mother - it is fabulous! I just had Alli make another ring, just the same, for my other daughter!

I am stunned by these reviews and I can tell you that I have been a client there for over 30 years. I have had nothing but top notch service and nothing but amazing pieces of jewelry from here whether it was custom made for me or bought from the case. My husband and I have always been treated like gold as well...and let me tell you, when we first started out, things were slim so the kind treatment wasnt because we spent a lot of money at the time either. I honestly cant say enough wonderful things about David and anyone else I have worked with there. Even our daughter had decided on her own that when it is time for her to get married, she only wants her rings to come from ADE. Let me tell you this...you can shop at other places and trust me, you are not going to get the quality that you get there. I just cant say enough wonderful things about them and my experiences through the years have been nothing but positive...and Im not an easy person to please. Barbara & Barry

My neighbor worked at the Diamond Exchange for years, consequently I shopped there. I bought a wedding band and setting in white gold (i previously had yellow and now wish i had not changed). NO sales person shared the fact that white gold must be redipped frequently to maintain the shine - (Ive had more honest car salesmen). They also charged me each time $200 for two rings to be dipped (a 2mm wedding band and a engagement setting). RIPPED OFF FOR YEARS . VALENTINES IN milford ct charged me $48 for three rings to be dipped and they told me the customers who purchase there get dipping for free for life. The personnel was friendly, family owned, and their prices reasonable.I WILL BE A VALENTINES CUSTOMER FOR LIFE AS WILL MY FAMILY ! DONT BE FOOLED BY THESE NEW HAVEN PEOPLE, they dont care if you come back or not !

Way over priced, and almost no stock. I have seen more jewerly anywhere else but here. Had an almost $10k ring set that kays sells for just around a grand. They were also trying to steer me away from what I want in a ring to what most people want.