Beautiful tiles and very helpful sales people.

I decided to redo my kitchen and purchased a counter top from Swan Tile. My wife and I felt that they were unprofessional and condescending. Their measurement guy and the installer lacked the experience and knowledge needed to complete the job in the time allotted. The Sales person who we worked with was named Johnny who turned out to be the Manager of the New Hyde Park location. Swan tile sent their measurement guy to the house on March 3rd to take measurements of the counter top space. Their measurement guy who was supposed to be experienced, gave me two options as to where I wanted the cut to be made since the countertop had to be in two pieces. Apparently, the option that I chose caused a problem for the installers when they came to the house on March 6th. The piece ended up being too long and could not be maneuvered into the kitchen. As I explained to Johnny if his measurement guy would have told me this then I would have picked the other option for the cut in the counter top. When Johnny spoke to his employee, he blamed me the customer and said that I chose where I wanted the cut to be made. This of course delayed my Contractor from completing the Kitchen. The installer re-measured the space for the counter top and we rescheduled the installation for that following Saturday which was March 13th. The installers came out with the new counter top and when they placed both pieces on top of the cabinets, apparently it was not leveled. First of all, since they are experienced, one would think that they would have checked to make sure that the cabinets were leveled since that is an important part of the installation process. One would also think since they were experienced as Johnny communicated to me during our conversation that they could level the cabinet and install the counter top. Of course, they couldn’t or at least acted as though they had no idea on how to solve this problem. Once again, we had to reschedule installation and made it for the following Saturday which was March 20th. Thus, delaying the completion of my kitchen for another week. I called my Contractor who of course leveled off the counter top space in a matter of minutes. The installers came back on March 20th looked at the space and actually were about to leave because they thought that nothing had been done. I told them to check with their leveler. Once they did, they found that it was leveled and finally installed the counter top. Mind you what should have been done within a day took 3 weeks to complete. Johnny assured me that his employees are experienced and based on my experience with Swan tile they are not. I would not purchase anymore items from them. As of today, we are not satisfied with the product. We need to have them come back and review the seam between the two pieces.

My wife and I were picking up kitchen cabinet for our new apartment. We ended up purchasing tiles, mirrors and then vanities for our 3 baths as well. Superb service from Johnny and team: patient and courteous as well as professional. Having shopped at other cabinet and tile store, it is a pleasant surprise. We would recommend the Swan to our friends.

We got our cabinet from Johnny and he was very helpful and patient. He walked us through the whole process and very understanding. Thank you Johnny!10/4/19 update. There is a small chip on the island and we called Johnny to see what he can do to help fix it. Without hesitation, he sent his guy over to fix. Not sure about other salespeople at Swan but we had a pleasant experience with Johnny and highly recommend him.

Whenever you go there, ask for Marie. She is so sweet and takes her time to thoroughly walk customers through anything they wish for their bathroom, kitchen and cermaic, marble, granite or manufactured rock flooring needs. She has excellent taste and advice only decades in the business can bring. Cant go wrong with her. She sold me on using them for my complete bathroom remodel by just being her sweet, patient and caring self; never pushy. I shopped around and the quality of materials is excellent woke the prices are competitive or slightly below other suppliers prices.

This place is terrible. walked in with my wife and a person named Ivan didnt even bother greeting us. I had to initiate the conversation and then he says he is busy and tells us to look at their website. Great, thanks a lot.

Unfriendly customer service

Horrible phone etiquette, uh huh yea and uh huh are not words you use to a customer on a phone.