Erica did an amazing job on my eye makeup application! She was so helpful and explained every detail. I received so many compliments at my friends wedding. I will definitely be back again! Go see Erica, you wont be disappointed! :)

I usually shop online but needed a setting spray and happen to be around the area and walked in to Sephora at this location. I had to wait at checkout there was no one there to assist me. Then this lady came up to the register who might have been a manager had a Hispanic accent. She was extremely rude! I had an issue with one of my cc however then I gave her another one. Was very abrupt and nasty. I would never go back to that Sephora again.

Customer service only provided to a selected group of people if you know what I mean. I’ve visited this store a handful of times to confirm that the associates do not ask women of color if they need help. I walked around the store for over 20 minutes shopping and not one asked me if I needed assistance. I’ll be calling corporate service to report this location and demand that they investigate how the associates operate. Very disappointed.

New Sephora location-just opened December of 2020.Very busy at all times from what I have saw, I just purchased a benefit brow pencil last week and it is absolutely great-will be returning in the future!In the front near the registers there are also a bunch of cute things, glosses and such💖.

I was so happy when this location opened! I wanted to give kudos to Diana (Diane?) Lee, she was so helpful the minute I walked in. I NEVER take the survey on the receipt but I accident threw it away so wanted to give her a shout out on here. She was so helpful with color matching & listens to what you want. I forgot what shade I bought for my eyebrows, & she looked it up for me via the app (I didn’t even think of doing that!). I rarely come into contact with Sephora employees bc I like to do my own thing but her positive vibes & attitude made it feel like I was shopping with a friend. Thank you!

Last week my wife and 2 co workers went into this store on their lunch break from their highly lucrative job to purchase some products. Upon arrival they were racially profiled and confronted by 4 sales associates upon instruction from their manager about shop lifting. None of these 3 employed, married, mothers were shop lifting, and had absolutely no intention to. The shame and disgrace these women felt were entirely unwarranted and plain wrong. This manager should be fired and reprimanded for her terrible behavior. I warn all customers to think twice about shopping there

Great customer service, great buys!

There is one girl that works there I think she is the manager she looks kind of India or Guyanese dont know her name but she has a really nasty sarcastic attitude I feel like she is trying to rush you out the store giving straight forward answers without explaining.... not friendly at all....if she is a manager or supervisor she needs to be demoted period.

I placed an online order for in-store pickup and was assured the item would be put aside and available for me to pickup soon. Instead I received an email the next day that the item was out of stock and my order had to be canceled. This was frustrating and the item was out of stock (online and in other stores) and no longer on sale by the time I was notified that my order was canceled.

If I could give them zero stars, I would. They are not very nice people. I have been shopping there for over a year, but recently when I go there they keep acting like Im going to steal from them. It is offensive because they have seen me many times and still look at me like a thief. The first time, I thought it was just my imagination. But, I when I went there last week, they were watching me again like I was a thief. I caught them doing it and they tried to play it off like they wanted to help me. They were signaling to each other to watch me. I dont like this store. I wont be returning again. They are not genuine and they have deep biases against certain customers. It must be a reflection of their management. There is no reason to be loyal to a place that does not value your loyalty. A place like that doesnt deserve my money.

Today was my first time in the Lake Success location. The salespeople were extremely friendly but Sara specifically was patient & knowledgeable. She made my experience a positive one.

Very rude customer service. She literaly told me the item was bought in 2019 and its 2020 now... I wasnt in store for a calendar. If I dont know the rules for the store return I just need to be explained that now pretty much be yelled at in front of other customers.

The store is nice, but a lot is to be said about the staff i have not had a good experience here been to this store 3 times and the experience was not great. I guess I am a glutton for punishment...

Wish their hours were extended to 6:30, however they are polite, and kind

Whenever I go here, the employees are always very welcoming. They leave you to shop but stand close enough by so when you need them theyre always available.

Very good place

This location is by far the worst. I went in and I felt like I was being hounded. The lady at the front would not let me enter, she asked me what im coming in for and then asked me why and i had to give a 5 minute explanation and felt very uncomfortable. I understand its COVID and there are precautions to take but they make you feel very unwelcomed and i literally POINTED at a tester to my friend, not even try it and the lady pounced on me that you cant try testers but I didnt even test or open the tester. I will be going to the sephora in bayside as the staff is so much more friendlier and helpful. The entire time there I felt uncomfortable and just left without purchasing anything due to feeling uncomfortable the entire 10 minutes i was there.

Jack gave excellent advice and service

Ladies at this location are very friendly, helpful and sweet. This location is just 5 minutes from home. Couldnt be happier.

Met the best associate. He was knowledgeable and very personalable.

They only have limited amount of products, but very nice staff.

Today was my first time in this Sephora, and I was very impressed with how clean it was and how helpful the staff was.

Great service. Staff was extremely helpful.

Service was fast and staff are very polite and friendly.

The service was out standing. I was assisted by Natalia who was knowledgeable and super nice. She helped me find what I needed and more......I was in a big rush and thanks to her I gat everything I needed plus some new products, I decided to try base on her recommendations.....I was in and out in a cheapie and was able to keep my appointment. So it was a win win situation. I spent $250.00 AT SEPHORA under 15 minutes plus, Im very happy with my new products. 👍😊❤ so yes Happy customer....just want to mention first time customer....I usually shop at ULTA......I was delighted however with SEPHORA.

The staff is incredible and they make you feel safe during covid

The staff in this store is so friendly and helpful. They arent stuffy or pushy. They allowed me to take in the whole experience and explore the different products. It was so much fun! Ive been to other locations but this is my favorite by far!

The worker was very helpful and knowledgeable about the products.

Extremely helpful, knowledgable and friendly staff. The store is lovely. I am so glad they opened up in this shopping center.

I went there today and this is one of my fsvorite locations to go because the staff are usually super nice and friendly today was different. The 2 staff in the front letting people know the protocols of the store because of covid were super nice and friendly and let everyone know how and when we would go in. When It was my turn to go in and I’m looking around for the products that I need and I see that people are touching some of the stuff on the sales floor, and I asked for assistance and the lady that was going to assist me said if I could wait a couple of minutes while she finished a transaction and that was perfectly fine of course. I then was browsing and I touched one item that I was interested in (and I guess now that I think about it, it was wrong but it’s just a force of happen when yo go to sephora to smell stuff and it was an accident it can happen to anyone to be honest and I did see a lot of other people touching other items like make up and stuff, but that’s beside the point) and one of the sales floor person came charging at me and was basically screamed at me in front of all the other customers there that I am not aloud to touch anything and was very rude in the way she was saying everhing to me, the other customers just looked at me and started to just walk out out the store. I honestly did not like the way she approached me and I wil find out her name because I felt so disappoint on how she reacted and if it wasn’t for her coworker I wouldn’t have bought anything cause she saw how upset that Made me. Her coworker just looked at her and just started to talk to me and try to make he feel better. I really think they should teach that girl how to treat customers even if they are wrong there are different ways to approach a situation and she definitely handled it very wrong. Unfortunately I will not be shopping there anyone I rather drive the extra miles then go back to a place where they have her there.

Very helpful staff

Jordan and Victoria are amazing here. They helped me find everything I needed and are just lovely women.

Food was delicious

Horrible customer service and I felt like I was being grilled when I just wanted to redeem a gift with purchase

Very helpful

Excellent Customer Service

Jenna and Mariam are awesome!

Friendly staff and fast service

Helpful staff

A large place with few customers and many sellers. The service was very good

Excellent 👌