They are truly helpful!!!! Going beyond for us to give us the best mattress we can get for us. We were looking for a firm mattress because of back pain and they were very helpful and had so much patience with us. I think they did a outstanding job. Delivery was very professional as well. I’m truly happy and satisfied with my experience!

The sale rep Eric was professional, pleasant, understanding and most of all empathetic to your financial situation. I highly recommend you seek him out if you are in need of a mattress. Guaranteed you will not be disappointed. Aww

The sales representative (Kobbie) attentive to our personal comfort and financial goals.

Kobby was awesome shared tons of knowledge and information. A place definitely to get your mattresses. Super excited !

They were incredibly friendly and helpful from the moment I walked in until the moment I left. I told them what I was interested in, they showed it to my son, who loved it. They had it in stock, apparently mattresses are sold rolled up in boxes now; it fit in my trunk and my son is sleeping peacefully on it tonight. I could not be happier.

Fast and easy. Good price too!

The salesman was amazing today. His deliverance of products was great! He heard everything i said concerning my price and quality, he was not trying to rip me off like a cheap car salesmen. I would easily send family/friends to him especially!Thank you so much Mattress FirmHis name was Craig.

Kobe and Eric were great.I was looking for a full size mattress I could walk out with and they had one my wife loves at a price I love.We are repeat customers and will def go back again

Salesperson was very polite, informative, professional. He even came outside without a jacket to tie the mattress on top of my vehicle. It was a very pleasant experience. If you are a woman it would be your best experience. No stress. You have the customer is always right feeling

They getting 1 Star because that’s the lowest I can go but this place has the Worse customer service ever, if you bought online don’t expect to come here for help they will plain & simple tell you they can’t help you because you bought online unless an online operator sends you to the store for help this is according to the sales reps at this store, this didn’t make much sense to me so left & drove straight to nearest mattress firm store in Coop City where I got all the help I needed with no problem they deserve 5 stars which is my next review

Shopping around for a comfortable, and not so pricey mattress is daunting these days where everyone wants to sell you one. We made the decision to go to Mattress Firm because we its a mattress store. The experience was satisfying. Our sales representative Eric was very knowledgeable about all the brands even threw in his expert opinion with present mattress he had with the different brands he had purchased in his lifetime and very courteous . The price was right for us. I recommend Mattress Firm in New Rochelle, Ny.

Purchased mattress on Monday 7/19. Was told that one was in stock and delivery scheduled for Thursday 7/22. On Wednesday 7/21, received call that mattress was not in stock and would have to wait two weeks. Terrible inventory management.

Visited mattress firm about a month ago in New Rochelle . The sale rep Eric was very helpful and informative. Very knowledgeable and found the right product for us . He was very patient throughout the process . I would definitely recommend this location and Eric for your mattress purchase . Thanks Eric ...you helped us make the right decision! Our sleep has been better than ever !

The sales representative Eric was one of a kind. He took us through various types of mattresses and explained fully the pros and cons of each. I did my own research going in so I had a few question and he answered it and give us better insight to making the right decision for us.So on the day of delivery I only receive the mattress and the two pillows, I was supposed to get a free adjustable base, never came. I call the representative and was told that the was an issue with the truck not having it and it was noted before they left the warehouse. So the delivery f the free base is now set for 9/3 and that was fine waiting two more days is not a big deal. So come the day of the new delivery 9/3, I called back because I didnt receive a confirmation call like I did for the first delivery. Only to find out that the delivery was scheduled for 9/5 smh. Now this date is now an inconvenience to me because I wont be available to receive the item until Monday 9/7 smh.So now we paid for was they call a Gold Service but definitely did not receive it. To me it would have been better they told me the delivery wont come until we have all the items and make one delivery even Amazon gives that option.I was pleased at the beginning of the process but as it went on the actions of the team changed my opinion. I will not be recommending shopping here to anyone.

EXCELLENT service from Eric at the New Rochelle, NY store. He was very knowledgeable, professional and super helpful. Helped me find the right mattress and helped me with financing. Looking forward to my delivery of my new mattress.

Eric is the best! He helped us find a perfect mattress, wasn’t pushy, just very helpful and kind. Would definitely recommend and can’t wait for our new mattress!

Andre at Mattress Firm in New Rochelle is professional, knowledgeable, patient, understanding & kind to my needs. Online specials brought me in. Read fine prints. Try your mattress. Follow others reviews. Delivery will take 2 weeks. 3 price packages for delivery.I spent over my budget. Nothing online was accurate to going in store.

Excellent place to do business..

The salesman Eric was very kind and patient. I told him what my main needs were and he focused the sale on that. He really helped me choose the best bed for me. I have serios back issues so I needed a good bed for my back.Eric did not try to sell me something I didnt want. He is a very good salesman.

My husband and I stopped in here to buy a mattress. We met the salesperson Roxy who was absolutely lovely. Professional, extremely easy to deal with a pleasure to deal with. Very easy transaction

Hi When we arrived we were greeted very nicely and Mr Kobby was very professional. Showed us all mattress and showed us the sales as well. We bought a mattress and we’re very happy leaving store. Nice workers

Great experience. I really had no idea what I was looking for, the salesman Daniel was extremely helpful and knowledgeable. He definitely guided me in the direction of my perfect mattress! Great deal as well. Highly recommend. Also shipping is $50 can’t beat that!

Jake was very helpful from the first phone call before I even step foot into the store. He took his time to explain my options. This was my visit 2nd visit to a location after being unsuccessful at the first - I was unaware of the many options. His knowledge of products made me feel confident with my purchase.

The sales representative was professional and courteous. He explained all information appropriately.

Ana was extraordinary!!! I would highly recommend her to go see her at the New Rochelle showroom. She was knowledgeable and help me narrow down my choices. I can’t wait for my delivery and have a great night sleep!

My experience today at Mattress Firm in New Rochelle, NY was outstanding. The customer service was excellent. The sales representative Eric walked me through the showroom. He thoroughly explained the difference of each mattress I was interested in trying out. He assisted in helping me choose the correct mattress and the correct adjustable base. I appreciate his professionalism, his honesty and his customer service. Hes a very pleasant person. It meant a lot. I walked away one happy customer and Im so excited about my purchase. Cant wait for my new bed to arrive. Thank you!!!!

White glove delivery was professional and on time. Love my mattress no complaints highly recommend!

Excellent services, excellent customer care and the service provider was straight to the point and knowledgeable about the products. Good customer service. Am very glad I went there. My family is also happy.

I walked into New Rochelle’s Mattress Firm and was warmly greeted by Roxy. I let her know what I was looking for and she quickly showed me exactly what could work for me, in a reasonable price range and she even worked in a discount and mattress cover! I’m pleased with my purchase and can’t wait until it arrives and completes my new bedroom set 🙂

Great quick and friendly service. Eric Darko made it a great experience

My experience at Mattress Firm was perfect. Kolby was professional, knowledgeable and polite. He took his time helping me choose the right mattress. I got a very good deal on a queen tempurmedic too!!!

Great experience! Will definitely go there again.

Eric helped us today and he was awesome. He allowed me a full 5 minutes to explain my wife’s and my history with mattresses and why we were there today. We were shown 5 beds and narrowed it down to two fairly quickly. All in all the process was painless and pleasant and I plan to send whoever I know that needs a new mattress to this store.

Eric was amazing and patient, he helped us get the exact mattress we need. The transaction was quick but efficient. Definitely your go to place for a mattress!

As far as customer service is concerned, this location only, should receive 5 stars. I lowered my rating because of the negative experience that I had with the condition of the mattresses that I received. I did not start my mattress shopping journey at this particular location but I am fortunate to have ended my journey with the professionals at this store. Thomas is amazing at his job. When he said he would make things right for a customer he did exactly that for my situation. I definitely had a worst-case scenario shopping experience but with the best-case scenario associate guiding me through this trying process. Never once did I feel rushed or pressured or that I was an inconvenience to Thomas. Whenever I hit a wall in my warranty claim process, Thomas assured me that he would do whatever he could to make it right. The quality of the mattresses (yes mattresses) that I received were less than desirable. Thomas assured me that with his help I would find my forever mattress. I received a very defected and very expensive bed. Fortunately, as a consumer, the return/inspection/warranty process allowed my to submit evidence showing that my mattresses (yes mattresses) were in fact defected. I would caution other customers to do their research on the trial period, return policy, and warranty claims process. Eric and Jake pitched in as well and helped me finalize my last return. Although I was working directly with Thomas during this process, these associates lent a helping hand as well. Today I can honestly say, because of Thomas and the other professionals at this location that I do have my forever mattress.

I ordered a mattress set in September I was told that it would be here in a couple of days its now the 2nd week of October and nothing each time I call each representative says they will call me back and never do. As of now I still have no idea where my mattress set is and havent heard from anyone by phone or email. I will not recommend this store to anyone

The customer service representative was attentive, he greeted us and although he had other customers, he made sure to come and ask us what we were looking for, and reassured us of bis swift return. Very personable while we purchased and also offered us discounts.

Always a great experience with Mattress Firm, very helpful sales associates to help with your needs

Very knowledgeable, very comfortable and safe with covid precautions, very fast purchase and same day deliveryMillion thank yous!

Sales person was very informative and personable, making sure my needs were met.

The salesman was friendly, knowledgeable and made my experience pleasurable!

The delivery was excellent, in less than 5 minutes the guys were in and out.

On time courteous and cleanNice and quick

Daniel was AMAZING ! He gave me so much information and really made sure I got exactly what I needed . He went ABOVE and beyond while also still helping others as he was in the store alone. Wow wow wow ! I’m extremely satisfied with his service . Thank you so much !!

Excellent Service, Roxy, was very detailed, she was patient with me, I had numerous questions about purchasing a new mattress .

Thomas was very helpful and knowledgeable in his quest to finding my husband and I the best mattress to fit our Physical needs. He was very insightful and meticulous and ran the store with ease. Great environment, we will definitely be back for our future purchases!

I ordered a mattress that was in stock in a nearby store. They said it would be on the truck the next day. 6pm the next day I call to make sure it is there. They say yes it is. I show up and it is not there. Employee had no facemask either. I dont normally leave reviews but Mattress Firm sent me a text asking for one so hear it is.

Odell was truly wonderful. He made the buying process so easy! He was sensitive and caring in listening to our needs and wants. He was not pushy at all. He was informative and taught us about the differences in mattresses. I recommend him and this store to anyone looking to by a mattress. Remember to ask for Odell. Hes the best!

Came in looking for a new mattress where I can actually sleep comfortable. Was shopping around and stopped here first. Didnt have to go anywhere else due the exceptional service I received. Thomas Suarez gave me information of all the different mattresses and provided me with exactly what I needed. Customer service is very important when you are looking to spend money and make it worth it.

My experience at mattress firm was a warm. Welcome Sales Rep was very professional

Be careful with delivery and handling charges. I was thrown for a loop when I purchased what I had originally thought was a decent mattress for a decent price with some discounts. When I got home, I realized I was charged about $250 for delivery and white glove service that was nothing special/very simple delivery to an empty room in a new house. I feel like the discount we got was erased by the exorbitant delivery fees and it was done in a very sneaky way. Personally, I would never buy from them again.

The person who selld us the mattress was very nice and kind,he made our experience great because he treated us like family to him

Excellent service !! Andre was awesome at helping me out and getting me exactly what i needed !!

Excellent experience. Very happy with the service. I am very happy.

This was a great experience

The sale representative was very knowledgeable about the products. Great customer service!!

Eric was very helpful and not pushy which was very important to us! He led us to what we wanted and made sure we understood what it was we were looking at. We took advantage of the interest free financing and Eric made it so we got 24 months instead of the initial 12 months offered. We cant wait for our new bed!!

I just had an amazing experience at mattress firm in new Rochelle. Hans was very knowledgeable and was able to help me find the perfect mattress for a great price. The bed was so comfortable he helped my parents get one as well. Would definitely recommend the staff at this store.

Awesome experience. So happy with my purchase

My husband and I came into the store after he was convinced that we would get the best deal compared to anywhere else. Hans, the manager, greeted us and introduced us to Andre, the salesman on site. After we told him our budget, he found us an amazing deal on clearance for a mattress we otherwise would not have been able to afford. We are so thankful and would highly recommend going to this location and asking for Andre or Hans.

Great experience! Helpful. Knowledgeable. And so nice. David and Hans worked with me to find the perfect matress for my needs. Delivery was available the next day. Very pleased with my experience. Definitely recommend to anyone looking for a new mattress.

Salesperson was friendly and patient. I had been putting off the purchase for some time, but she made it easy and made sure I received the latest sale price. Glad I purchased my mattress there!!

Ana was the greatest help for selecting and recommending 2 mattresses for myself and my mom. It was such a pleasure working with her - she is competent, knowledgeable and so accommodating. I would highly recommend the store and Ana! It makes a lasting purchase an enjoyable experience.

Awesome deals and awesome prices. Thank you so much Hans for helping us get the perfect bed for our new home, and being so knowledgeable of the different options. THIS BED IS AWESOME THANK YOU HANS.

David was very accommodating ! I bought a pillow a week before and was unsatified with the high desire being that I’m a stomach sleeper. Despite the policy he allowed me to choose another pillow that best fit my sleeping style. My experience was amazing w/ David. Would definitely shop here again. Hey

Thomas the store manager performed great customer service. Great prices and great environment. Will be returning.

I had a great mattress buying experience thanks to Hans. He helped me pick out mattresses for me and my in-laws. Make sure you ask for Hans -- he will really take care of you. Not pushy at all -- just helpful, friendly and very knowledgeable about mattresses.

Excellent place to shop. Their employees David and Hans will personally assist you and make sure you get exactly what you need, without the heavy sales pitch. They treated me as if I were their best customer.

Hans and David were exceptional salesmen. They were very knowledgeable and friendly. This is my second time purchasing a mattress here because if Hans great sales ability. I recommend them both highly.

Hans and David were a great help! They helped us get what we needed at a great price! Couldnt be more satisfied, and would definitely recommend this Mattress Firm location to anyone!

Sales man was willing to show all types of mattresses. Allowed me to still on mattress until I was satisfied. Willing to negotiate prices and features of the different products.

Joel was awesome at handling my new mattress purchase. I was impressed with his level of professionalism in addition to his fast response to all my concerns. He is the guy to see when buying your mattress. At New Rochell, joel and his colleges are very knowledgeable and will help to pin point exactly what you need.

Thomas performed great customer service. Will be visiting this location again. Recommend this to anyone looking for a friendly and clean environment.

Hans is amazing. He truly cared about his customers. He spends at much time as needed to take good care of his customers and he makes sure you leave satisfied. Would recommand to this location to everyone who is looking to purchase a new mattress! Dont bother going anywhere else because you will not be treated better than with Hans!

Great experience, first time I ever bought a mattress from Sleepys, David the manager was so engaging he explain the difference between comfort and support regarding each mattress. He really made it so easy. I really got the right mattress for the best price!Thank you David!

Once we came in we were helped by Odell and he showed us what time of bed mattress we liked either firm, medium, or soft, then he should us what beds were in our prize zone, he was really nice and pulled out mattresses for us to try them and gave us pillows and made us feel comfortable and really try the bed made us nice. Very friendly and kind. Would def recommend him to Someone else.

Our experience at the New Rochelle store with Hans was great. He was very understanding with my cousins needs and concerns about her back problems. She had visited other mattress stores and not was pleased with them. Hans has a great personality and made us comfortable. I would recommend this store and Hans to friends and familys.

Andre, Hans, and David have the best customer service skills ever. If you ever interested in buying a mattress, they take the time to thoroughly explain the mattress lingo to you. New Rochelle location gets 5 stars.

I took my family to Mattress Firm (Sleepys) in New Rochelle for the Memorial Day Sale Weekend. I am pleased with my mattress and the price. Very pleased with Store Manager Hans. Will visit next time definitely.

Came in today had Hans the store manager help my mom and I get a bed. He is very energetic fun to hat with was very helpful. Will be coming back thats for sure. I really love service like always have me coming back.

David, Jeff and Kwesi where exceptional. They help me find the right mattress for a great price. I highly recommend the new Rochelle location. Cant beat the service or the price.

The guys in New Rochelle sleepys/mattress firm were great.. The guys are really fantastic, I will be going back there to purchase another bed for my youngest.. If you want exceptional service, go see Hans and Eric, you definitely will not regret it... A winning combination

Hans and David are great guys, I am giving them a shout-out for being so nice and professional.Went in to look at a mattress for my son and treated like a king. Got a great price and left with a smile.

Andrea was fantastic this store has very good service! He was helpful and assisted us in the most professional way. This store should be a model for other stores to look up to.

David and Hans where awesome in helping me and my husband find the perfect bed for us at a great price. Highly recommend coming here if your looking for a bed come to the mattress firm in New Rochelle

ODell was great in the New Rochelle mattress firm was great . ... he gave us the best deal ever... I will definitely send my friends and family... I will shop here again .. a real gentleman...

Odell is a wonderful knowledgeable honest and patient sales professional. He went above and beyond the call of duty. And we are very very happy with our purchase.

I did not receive merchandise yet but the iservice was great .I hope the recommendation of my purchase meets my needs and functions.

Eric and Hans at Sleepys/Mattress Firm were professional, helpful and found for me exactly what I was looking for! I cant wait to sleep on my new bed! I recommend anyone to this store.

Very professional and polite.

We had an amazing experience with the salesperson David. He helped us pick out two mattresses for our children. We would definitely shop with Mattress Firm in New Rochelle again. Thanks for everything.

If you want a great deal then come to New Rochelle. I got a great price. The manager David is a great preson, was able to work with me to find the right mattress for the right price

Easy fast and convenient experience. Thomas the store manager helped me find a mattress in my budget and I was able to take it from the showroom !

Worked with Hans today at Mattress Firm and was knowledgeable and gave us a great deal on a two mattresses after a rough day searching. Highly recommend if youre in the area looking.

Its a pleasure doing business in this store. Hans was great, honest and courteous. I recommend you check this store for your bedding needs.

Visited this Sleepys (Mattress Firm) store in New Rochelle for the first time today. Store manager named Hans took care of my familys sleeping needs, budget and more!!! Very friendly, welcoming and informative. Will definitely recommend this store site to any and everyone in search of better sleeping needs!!!

Hans from New Rochelle was a excellent rep. He was courteous, kind and very helpful. I would recommend this store to my friends and family.

Another high five for Hans sales manager at the new Rochelle location. He made the bed buying experience pleasant due to his upbeat personality and knowledge of beds I was able to find the perfect fit for my sleep needs

David helped us with a very high positive energy I appreciate his professional and his knowledge of his inventory will be back again

Hans was very helpful 👍 We bought our first mattress at this shop and had a very good experience. We came back and got the same very warm, accommodating and expert service.